The complaint has been investigated and
resolved to the customer's satisfaction
Aflachospital imemnity

B Dec 05, 2018
This review was posted by
a verified customer
Verified customer

I was a member since 2012 last September I file a claim for my son hospitalization he was 2 week come and go sick and body was hot and skin was dry brittle dehydrated and vomiting when the doctor check it she said it need to be confined and monitor for possible internal organ dehydration. so i file the claim for it since September until now I following up regarding my claim it said it still in their independent Medical doctor I wonder we have already completed all the doc and still they are reviewing it what happen to aflac


The complaint has been investigated and resolved to the customer's satisfaction.

  • Aflac's response · Dec 06, 2018

    Hi Bryan,
    I'm Aflac Phyllis, an Aflac worldwide headquarters employee here to help. I would like for our J. D. Power 2015 Certified Contact Center to look into your situation. Please email us at [protected] so we can assist you with your concerns. When you email us, please include the following in the subject line of your email: December 6, 2018, post. Please copy the contents of your post from this website into the body of the email.
    Also, Aflac has established corporate privacy procedures in an effort to protect your identity and policy/claim information. Therefore, if you are an Aflac policyholder, when you email us, please provide your name and AT LEAST TWO of the following: Policy number, Claim number, Claim Check number, Date of Birth, or Name of your employer.
    Thank you,
    Aflac Phyllis

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