The complaint has been investigated and
resolved to the customer's satisfactionResolved Aflac — bad service
resolved to the customer's satisfaction
I have Medicare Part A and D, no part B, so hospital visits are covered 100%! When a rep came in and told me what they pay for and how it could benefit me i was excited! I signed up for 2 plans n a year and a half later, signed up for another! As always, everytime someone was sick/hurt, we would goto the hospital n afterwards, submit a claim! 99% of the time they would only need the discharge summary and test result or order for the test, and the claim would be paid! Now, over 3 years in, they feel I've submitted too many claims and are refusing to complete the processing of any claim without a UB-04 or HCF1500 bill, which isnt available for weeks after a visit! I guess 1 Day Pay is CRAP wen you have to start jumping through hoops! And on top of it, I cant cancel! Some crap about a federal contract! So im stuck paying $60 a week for something that won't cover me! If im in the hospital for 2 weeks, cant work, and have to wait another 2-3 weeks for "the right paperwork", how would i pay the bills in between? Isn't that the reason i pay for the s**t? You should put on your commercials and paperwork that there's a limit! B******t!
The complaint has been investigated and resolved to the customer's satisfaction.