SUBMIT A COMPLAINT / change of the return date done by the system

1 Poland
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Dear Sir/Madam,
I am writing about the fault made by your system while booking my return ticket for a vehicle FZ7812F done on 11th July 2019 at 18.00. The booking refers to the departure on 19th July 2019 and return on 4th August 2019 which are the correct dates after I had to pay extra for the changes. This is the subject of my compalaint as the system previously changed my return date for 20th July 2019 on its own. As a result extra charging had to be taken from my bank account. I am writing to ask to return the payment of 172 PLN to by bank account as the change of the return date ticket was not done my myself.
I hope that this complaint will be solved as soon as possible with the positive result for me.
Yours faithfully,
Małgorzata Konopnicka

Jul 11, 2019

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