AFC Home Club review: Beware of afc home warranty plans

I am thoroughly disappointed in this company. They are quick to sign you up and promise a wonderful plan with great service. I purchased a plan several months ago as the sales person impressed upon me how great the company is. I had a plan which included roof coverage. Due to severe cold weather, ice covered my roof; once the ice melted, water was dripping onto my cooktop in my kitchen… (evidently a pipe on the roof for my vent a hood needed flashing replaced and caulked…not a big job) I received an email stating that afc had a resolution…nobody ever called to inform me of their “resolution.” I had to make 2 calls only to be told this is not covered. I cannot find anything in the “plan” stating this…therefore, I informed them I want to cancel/terminate this plan; a csr informed me to send an email to that effect. I did so and subsequently received an email back stating I have to sent a letter via snail mail to their georgia office in order to cancel. I am a senior citizen and I am extremely frustrated as this is no way to treat people.