Aeropostale review: I want to exchange my hoodie

I have a receipt and I wanted to exchange the shop receptionist didnt wanted it to be exchanged I went the next day after buying to ask for an exchange and she didnt corporate. I need an exchange or a refund. the hoodie was torn and customer representative behave arrogant So I need this to be fixed and I have my exchange.
The Aeropostale must have been selling poor quality cloth. How poor is the customer service. And why are you doing this fraud