United States - 66502-8500
I went to order online with my cc, and it said it didnt go through. I was trying to take advantage of the sales for labor day. I checked my cc balance and it stated that the money was taken so I contacted aeropostale. The woman at customer service apologised and told me that my cc company denied the paymnt, and to call them . So then I called my cc company who informed me that NO they hadnt denied it, that they approved it and that because aero had denied it, that my money would be on hold for whatever amount of time aero holds onto it for. So I called Aero back, they said...OOPSIES yes we have held your money but it will be released in 5 days.. This was not good for me because by the time I would get my money back, not only would aeros labor day sales be gone, but so would any one elses that I may want to take my business to instead(such as old navy, jc penny and or GAP). So I emailed customer service and they said they would release the money in 1-2 days... I sent back the info and low and behold they didnt release my money. I called aero back on that tuesday after labor day(as i just got my money back that day...the day after the sales ended) as they were unreachable over the weekend( not sure if employees had off or the phone was really busy but after 2 hours of wait on speaker phone I gave up). Any way So the teusday a rep told me there was nothing I could do but they would be having free shipping untill Septemeber 16 and at least I would have that discount (which they said was usually 7$). So on the 14th i went to place my order... guess what? shipping wasnt free. now mind you this is only 7 $, I am still upset and not wanting to order from here but my kids really dig the clothes they sell/ I call the customer service. The woman tells me no, she wont give me free shipping, I request a sup and she says no free shipping and that I should have opened a case. I assume that a case would have been opened after at least 6 hours on the phone. What horrible horrible customer service. I will be sure to spread the word and ruin as much business as possible.
The company makes the employees to work over12hrs in a day only to be given 20dhs as overtime. All this time we are standing and only 20 min break. At times we commence work from 9am till 12 midnight daily whenever their is SALE period. The wages are meagre 1750dhs excluding accommodation and meals and still you have to send money home. Its unbearable taking to consideration the housing cost and the company is seller of some top US brands You are not permitted to get sick twice in a month. Now they have came up with a trend of hiring people from other countries and hike their salaries to 2800dhs because they speak arabic, french, russia but NO english and neglecting the experienced employees. This demolarising and heartbreaking since the companys' slogan is "Where dreams come alive" Surely how can it when u work more than a donkey and get. They should know the same measurement that they use unto us, is the same measurement GOD will use unto them.
well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...
here is my letter to them:
This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
* Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at [protected].
i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.
Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!
so do not buy from these people and pass the word...
never buy with a bill me later. wont refund money at store and you have to pay for shipping back. i now have gotten screwed twice with shipping charges and have no clothes to show for it. aero lost a customer this time!
I've ordered online from Aeropostale three times. The first time it was great. I got my order in time for Christmas, it was a good deal, and I was very happy. The last two times, however, have been not so great. They send emails listing great sales. I ordered the main item I wanted and threw in a few other items to make my shipping cost worthwhile. Each time, after the order was placed and I couldn't change it, I am sent an email saying that the main item (the more expensive item) that I ordered isn't available but they will mail the rest of my order. So, I end up paying shipping on items that don't even cost as much as the shipping. When I called Customer Service after the second incident, they apologized and told me they could help me with shipping costs if I ordered $25 more in items. I told them "No thank you". I asked to be taken off their email list. I won't do business with a company that routinely and knowingly rips people off. They won't allow you to cancel the order until it is too late for you to know if the items are actually available or not. Ridiculous!
If you order online, and need to return at the store, they do not refund tax or shipping. I can understand...
I was shopping online for my son through the Aeropostale web site. When I check out, the system flipped and...
I live in Oregon and I was shopping in Washington during the Thanksgiving holiday and every single store I went to in the mall offered tax free shopping for Oregon Residence accept Aeropostale. The associates were rude about it to the point where I set down a $240 purchase and turned around and walked out of the store. I spoke with the District Manager (Brian)about my experience and his comments were that the paperwork that goes along with tax exemption is just too much work so the company as a whole has decided not to give tax exemption to Oregon residence. I believe in the State of Washington its a requirement. Regardless of the tax exemption status though I would have paid the extra $20 in tax if the service would have been acceptable. Young teen age girls and their rolling of the eyes and flipant attitudes is not something consumers should have to deal with.
I will not shop this company again.
I used to work for Glendale Aeropostale, there is an associate manager by the name of Maria. She really isn't a good associate manager. She singles out employees and tells them that they're worthless and cannot do their job right. She never uses constructive criticism, and always tries to undermine the confidence of her employees. If she were to use constructive criticism then yea, she would be an ok manager. I don't think she belongs in the work force, she's unprofessional and does not know how to carry herself. I feel sorry for all the new workers there, she'll eat them alive. If your employees production goes down you'll know its Maria. She always finds a way to put a person down, and that needs to stop, for future employees. She makes the work place at Glendale Aero very uncomfortable.
I placed an order online for my son's Christmas on December 17, 2007. The website clearly informed me that if I did not receive the order by December 24, 2007, that I would be credited the order and would be able to keep the merchandise. In order to receive such credit, the complaint had to be made by December 28, 2007.
I never received the order!
I called Aeropostale's web customer service line on December 28, 2007 because I had not received my order as instructed. I had tried to track it several times using the tracking instructions and links on the Aeropostale website and had no luck. It was like the order had disappeared. I was instructed first that they could not find the order and couldn't even tell if it had ever left their warehouse. The person I spoke to told me that I should have received it by December 24, 2007 with no problem. She instructed me that she would cancel the previous order and place a new one and for my inconvenience would give me free shipping this time. I told her that I wanted my merchandise and I wanted a 100% credit as described on their website when I placed my order. She told me that she did not have the authority to give me that type of credit and that the "corporate headquarters" would have to do that. She instructed me to call back the following week.
I called back on Friday, January 4, 2008 to check on my order and my credit and found that the order had never been reordered as I was told previously and that they had not contacted the corporate headquarters as I had been previously instructed. I was further told that they only had 1 of the items left in their warehouse and that they could not give me "like" items to replace the one's they did not have in stock. Joann was the person I spoke to and she told me that the previous person didn't know what she was doing and that she probably didn't go into the kind of detail when reording for me like Joann would. (Like this really would impress me). NOT!! I asked to speak to her Supervisor.
Supervisor Shawna got on the phone with me and told me that they had lost my order and couldn't tell if it had ever been shipped and that they would credit my account and issue me a 20% discount card for their store. I told her I wanted a full credit plus the same in merchandise, just as their web advertisement stated. She said that was not possible so I asked for her supervisor.
We spoke to 2 more Supervisors and then the Manager of the Web Sales and was told they could not locate our merchandise and could not replace it. They could only get us a credit on our account. We were told to contact their corporate headquarters ourelves if we wanted to address the issue of false advertisement.
This is clearly false advertisement and a company putting their welfare in the hands of an untrained call center who doesn't represent their customer very well.
I am writing this because recently I bought a jacket from Aeropostale unfortunately when I received the...