CB Hospitals and Clinics Advocate Health Care Complaints #2-21

Advocate Health Care Reviews and Complaints

Advocate Health Care review: Sarah R. Jorgenson Chicago Illinois

PRITALIAN23e of US

Jun 25, 2026 9:51 pm UTC

Verified customer

Featured review

I would like to formally express my concerns regarding the care provided by Dr. Sarah R. Jorgenson.
Over the course of my mother's care, it has been extremely difficult to obtain timely appointments with Dr. Jorgenson. She is frequently unavailable, and appointments are repeatedly rescheduled by the office to other physicians within the same network because she is unavailable. In addition, messages often go unanswered, making it very difficult to communicate regarding important medical issues.
My greatest concern occurred today when Dr. Jorgenson refused to authorize a refill of my mother's high blood pressure medication. My mother is 84 years old and has a history of hypertension. At the time the refill was denied, she had completely run out of her medication.
The reason given was that my mother had not been seen in one to two years. However, this is inaccurate. We have been to the office at least twice during 2026. On multiple occasions, appointments originally scheduled with Dr. Jorgenson were rescheduled by the office because she was unavailable. It is unfair for my mother to be denied essential medication due to circumstances beyond her control.
The pharmacist at our local pharmacy also expressed concern about the situation, stating that abruptly discontinuing blood pressure medication in an elderly patient could place her at unnecessary medical risk. Despite this, we were told that no refill would be provided and that my mother would have to wait until her next appointment on July 14 before receiving her medication.
I find this situation deeply concerning. Denying an 84-year-old patient access to essential blood pressure medication while requiring her to wait weeks for an appointment raises serious concerns about continuity of care and patient safety. I advise you all to be careful. Specially lf your elderly individuals with chronic medical conditions—or your Children's are been seen and put at risk by careless this individuals.

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