Advocate Health Care

I had a chest x-ray done at Northwestern hospital and asked them to fax the results to Dr Alissa Roberts, the attending doctor that I visited on 10/2/20 at Advocate Healthcare Aurora. I confirmed with Northwestern that the results were faxed over, so I called Dr. Roberts' office for my results. I was told she was out of the office and I would need to wait for her return. My symptoms were getting worse, so I asked if another doctor could read my results to me. Jackie, the office manager, said she would need to reach out to Dr. Roberts to get her permission to have another doctor read me my results. I never heard back from her. I was in extreme pain and called numerous times throughout the day and never got a call from anyone with my results. This is day 2 and I'm still waiting! The office had no compassion and was aware of the amount of pain I was in and totally disregarded my need to get my results in order for me to know how to proceed with my treatment. I will never go back to this hospital! My next complaint will be with the State Licensing Board. This was unprofessional, unethical, and unbelievable!