Advancepccare.com

I have tried numerous times to receive help from the [protected]@Care.com regarding a very large "Costimate" banner that inaccurately shows an exaggerated weekly rate for my business. The problem is that this rate is far higher than my rates. I have paid Care.com to help me attract potential clients. I have no idea why this "Costimate" banner appears on my business, but it is the first thing that comes up on my account and it appears again when potential clients scroll down the screen to check my rates. I am very upset because I believe this false rate is preventing me from attracting clients.
A customer service rep from Care.com by the name of Julieta keeps submitting my help request as "CLOSED", stating that my problem has been resolved. But it has not been resolved.
You cannot use the online "Help Chat" because you will wait for hours and no one ever comes on to help you. You cannot call Care.com because they only advertise a phone number with a recording that tells you to contact them via email.
I am furious. This is a joke. They put information on my business account without my permission and that is false. It appears that the "Costimate" banner that appears on my business account is just another way that Care.com is earning money. "Costimate" is trademarked and appears to be another business that Care.com is contracting with.
Below is the most recent case # I received today after filing another "help" request.

[Care.com case tracking -- do not delete or modify text below]

ref:_00D708kOO._5005Y23JOes:ref

2021-10-22-[protected]

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