AdultFriendFinder
Reviews and Complaints

Hi there and many thanks for the opportunity to apply an answer to this submission question

Quite a number of these so called but flimsy underhanded cheats outright use various methods in collecting their funds finances in dis credited ways One sly cunning mob recently had me sogn on due to remarks
made on two profiles that went something like this Come on and sign on if you want to get in touch with
me Are you shy I can provide give good times
Ive been at loggerheads with these so called providers for companionship They take your cash and then they
depart the scene They secretly cry Sucker another sucker goes by the way side Adult friend finder Be naughty X Dating and several others you put trust in them That flaming E/Harmony is the leader of the pack
Steer clear of this mob avertising gets you interested they like them all give you the short end of a raw deal
Like many others they should DEFINITELY be scrutinised for allegibity
Im David Colin quicksilver_matilda2007@yahoo.com

Socialbugg.com is a Free site of singles. You should try them out or Facebook.com...both sites are free. You can't lose and there's plenty of singles.

Its absolutely true. They have a stupid fraud system called AUTO RENEW. They will not tell when starting to subscribe. But once the subscription expiry comes, they will send you a mail saying your AUTO RENEW is set to ON and hence amount will be automatically deducted from the card. Then I have totally closed/deleted my account. But still they are charging my card. I am going to give cyber complaint in India. Within a month, this site and payment will be blocked in India.

But currently I have blocked my card and requested for reissue of my card.

Please cancel.

Please, cancel my subscription to this site !

I cannot afford membership or payments to AdultFriendFinder.com

I would like to cancel my subscription to AdultFriendFinders.com

I would like to cancel my subscription to AdultFriendFinder. Please cancel my subscription immediately. Thank you, Victor Lynn Bell

hi --- im enquering why ive been charged twice. date 9 april 2010 charged 20 pounds 41 pence then on the 12 april 2010 i was charged a further 152..76 in british currency .can you please email me and explain to why this was. my email adress is mic.ke.b@hotmail.co.uk

Hey i live in a rural part of the country some towns have less than 100 people and all are known go thru profiles and there are 6 very hot girls from an area with 200 people living there and i know 195 of them its all fake some are real but 95%is fake also same pics of same girls in different towns this is maine lol not nywe know everyone so i waste time trying to hook up with non existing people the site has been a pain and a waste of time in 8 yrs have met 2 couples but ad says get laid tonite right thats all i have to say very disappointed.

Opened a acccount with Adultfriendfinder on 5-8-10 cancelled it on 5-9-10. They still took out a months membership fee out of my checking. 24 hours for $19.99.
I want my MONEY BACK...

this sites pop-ups were loaded on to me PC without my permission; via a trojan & a worm that sent itself to everyone in my address book.
do not want it, did not ask for it. Want it gone!
Would like to know who to contact to complain too! Tired searching for them but everything is a dead end.

hexxar OMG the same thing just happened to me I'm in shock . i also couldn't log in i sent them an email asking why not and they sent the same thing you wrote about accusing me of fraud that I'm banned for life and if i try to join other sites that they have i will be prosecuted ...im like WTF is going on . AFF have given me about 3 free memberships for being top viewed top liked pics and top rating member, Now they have all my pictures wouldn't surprise me if they will be the ones committing the fraud with my photos.

Whipper7

Why did my 2nd comment go before my 1st?
This is my 1st post:

At pcforensixrus I believe you're the fraud here. Come on, everything you write sounds like verse from some FBI shows. Also it's cyber not "syber". It isn't even as if the "s" and "c" letters are that close to make a mistake by your grimy fingers. And the "Hello you can call me Robert" just creeps me out. I'd report you as spam but I want people to watch for scammers like you. Actually I think it may be best that I do. *PLEASE READ*INBOX.COM IS NOT A SAFE SITE TO CLICK ONTO. JUST GOOGLE SEARCH "WHAT IS INBOX.COM"DON'T TRUST EMAILS FROM THIS SITE IS MY ADVICE.

As for Adult Friend Finder. It's July 2014 and I have found definite improves to the site but only in the last 6 months. Of course there is the issue that as a woman the membership rules are not quite the same. But then again Woman Rules and Men Drool. Lmao. Just kidding y'all.

@pcforensixrus
I believe you're the fraud here. Come on, everything you write sounds like verse from some FBI shows.
Also it's cyber not "syber". It isn't even as if the "s" and "c" letters are that close to make a mistake by your grimy finger..
And the "Hello you can call me Robert" just creeps me out.
I'd report you as spam but I want people to watch for scammers like you. Actually I think it may be best that I do.
*PLEASE READ*
INBOX.COM IS NOT A SAFE SITE TO CLICK ONTO. JUST GOOGLE SEARCH "WHAT IS INBOX.COM"
DON'T TRUST EMAILS FROM THIS SITE IS MY ADVICE.

Hello you can call me Robert,
I am not surprised of what you have said above here on the site of AFF which is yes adult friend finder.
Every thing you said here I concur to be correct & some this I do know how ? Lets say I work for myself as well as the State & Federal levels . I am a PC Forensic Investigator in saying this to you i hope grabs your attention in a way we might be able to help another . For over five years of my time investigating this company I have many interesting documents & people from the site that no longer can work or even enter there site for being banned . I have been banned many times yet I do know ways of hiding myself as well as my IP .
I know the wide web is interesting to many, Are you interested in stopping these fraud stricken people ? I devote my off time in syber security & investigations to try to make a difference out there in the cyber world . Id like to get with you maybe e-mail and we can go from there . If you rather not I do understand, Id just have to bring them down on my own like I intend to .
Thanks for your time & I hope to here from you either way let me know your feelings on this matter . thanks again

pcforensixrus@inbox.com Forensic investigator

AFF is a huge brand but they don't care about their database too much, as the site is FLOODED with fake profiles.

I got more lucky with HookupHangout.com. I was skeptical going in but was glad to be found wrong. Chatted with quite a few women and had some, that i thought, possible matches. Went out with one woman and we had most wonderful time together.
It is all about patience guys!
Don't get yourself fooled. Look for real looking women. Remember super models don't use dating sites.

This site is a rip off.They swipped from my credit card the entire amount for a year, when I just signed in for 3 months.The refused to return the ballance.The only respond from suppousely horny and ready woman was an autho reply.I suspect, that is nobody on the ather side - just a robots.Stay away from this web site.

Agree with the above posting, C4P has gone down hill club-swing or Kasidie.com are alternates. lifestyle lounge is very very clickish and almost NONE of the profiles even have head shots.. the people were what made c4p a decent site but the owner has really driven the site into the ground.. AFF is really only a good site if you want to jerk off at home looking at other peoples profiles or buying credits for webcam shows...

To the above post Clubforeplay sucks balls, the owner is a ego maniac who thinks its his personal political soapbox.. the site used to be fun and cool but any more it just sucks .. you should check out some of the other sites like Kasidie.com .. I mean I agree AFF is a rip off as well .. but C4P is NOT a viable alternative..

This site is basicly a ripoff, although there is real ladies on there from time to time the majority of the ladies are only on there to make a extra buck by fooling guysin to joining . They have no intention of meeting you, but if they can get you to join they make a commission . If ya dont believe it just take a look at their affiliate program ... I agree with another complaintant on here - most of these girls are mostly generated by the site operators and are totally fake - they will send ya flirts all the time then when ya take a look at there profile they are mysteriously gone, lol.. Just a big scam for the most part... If your looking for a swingers site try clubforeplay.com, this site has many great cpls and singles that are for real and they do a good job of keeping us posted on events in the area in which we live ... Singles and cpls on clubforeplay are validated by other users so ya know they are for real, and clubforeplay dosent pay folks to fool others into paying for the service .

I joined once, contacted about 15 girls, none of which turned out to be more than internet based stripper wanting you to join their fee for service web cam sites. If you want to bump uglies with uglies, you may be able to find a few here, but the super attractive girls on this site are getting paid to be there. Go to your neighborhood supermarket, bar, function, etc to find a real date. No easy thing found online.

although there seems to be a lot of members that are bots by the host there are also marketers signing up for the free acct and then getting you to click a link. Usually from a hot chick but think, What super hot chick resorts to trolling internet dating sites to get laid. not many younger girls, 19-late twenties, but there is a good stock of divorced ladies around 38-44. I've had great success getting real world sex from adultfriendfinder but be smart, chances are the supermodel that thinks your geeky self is cute is probably not real.

Buy a Logitech super cam it turns there fake pics in to magazine pages and there fake vids into beach towels Ill be banned in ths USA for this but fuk em they are thieves!

AdultFriendFinder — Scam and cheating

I think it is scam. They also post fake ads on gumtree and other classifieds sites and from there when someone answers they direct him to their web sites to see more pics or to chat with them. Idiots!Their purpose is to get sing ups and later convert these sign ups to subscriptions. My job is online marketing and i understand better what they are trying to do.

Here is a trick to find out if the posts are real. Put you msn addres on the top of your profile and say that i only dicuss on MSN. You will see that you are getting the same messages and nobody invites you in msn. If you get to chat and aks you to chat there it is a scam probably paid by the web site.

Check out my posting at the following link:

OMG. I signed up 1 day in June and cancelled the same night. yes looking to see if my X was on the site and he was. Just realized that they have been billing me for 7 months. When I call them its always a foreign person stating that they are in California...ya right. I was offered a 3 month refund 89.95. What about the other 4 months...Why are they even giving me 3 mos back because they know they were wrong to have deducted it from my account. They always say the manager is engaged in another call and tell me to call back in 30 minutes...when I call back they tell me to call back in 3 hours...i do then they tell me the manager is out to lunch. tonight i called back and asked for the manager. She puts me on hold then comes back 3 min later and claims to be the manager. I told her she was the same person I was just talking to...Is there anyone that can be contacted...consumer affairs. These people are just stealing.

AFF did the same thing to me...
Called customer service and obviously ended up with some lady in another country. I asked for them to refund the 2 months they overcharged but they attempt to offer free services to the site. Which I obvioulsy declined 3-4 times
Then finally they offered to refund the money the took

AFF has billed my CC when I had the auto renew button set to off- twice. The first time I thought maybe I screwed up (knowing I really didn't) then a few weeks ago I got an email from AFF stating that my account was about expire and my auto bill was set to off. What happens, AFF set it ti on and billed me. DO NOT give these [censor] your CC info, if they can illegally bill me by changing my billing setting without my permission, they will do just about anything with your CC#

I agree. I had my account's auto renewal turned OFF, switched back from Gold to the Standard membership, was Hidden, and then was Disabled. I hadn't logged on to AFF for three months, and had received NO emails from them. And they STILL autocharged my card for renewal! The customer service rep had the audacity to tell me that I ticked, on Terms and Conditions when signing up, that I understood that auto charge with continue even if I disable my account.

Also, they will charge your card TWO DAYS PRIOR to your renewal date.

I threw a fit, and he finally credited me back my money, less a day's worth.

For those who can't find their number, it took great effort to find it but here it is:
[protected]

They are frauds. They defrauded me out of more than a $100 by charging me for a three month membership when I signed-up for a $13.95 one-month trial. They are fakes, frauds, and will not return of money stolen from unwitting fools, like myself. They should be jailed for such heinous fraud, but will probably just keep moving around to avoid prosecution.

I signed up for a one month membership trial and had $135 stolen from my checking account. There is no recourse. I reported the theft to the Attorney General, but my state has little authority over them because they run their fraudulent operation from another locality. Don't give them an account number or a bank check number. They are thieves.

I have just experienced the same damn problem. The renewal button was clearly marked OFF. But lo and behold when renewal time came around, it was back to on. Because I assumed my account was off, I was shocked to see the charge on my Bill.

I can't even find contact info on their home page.

VB

Most adult sex sites are fake. Check out my comments at the following link:

I never joined or even looked at that site and was just charged 74.99 took me googling it and finding this to even know what AFF was they are just taking peoples money !

I to cancelled my automatic and after that I cancelled my profile on Friendfinder.

This site is completely useless. I signed up for the gold membership for $130 and knew after about a week that it was completely bogus. Unless you want to hook up with someone completely below your standards, good luck. The only legitimate responses i got were a few gay men that were posing as women. Take a nice normal girl out on a date or go to the bar or club and spend $50 tops and get laid. DO NOT USE ADULT FRIEND FINDER it is a complete false advertisement and a major scam as well!

Noticed a .43 charge on my card, then a $54 charge right after. This is definitely a criminal move. Place a small charge on the card to see if its still valid and then go for whatever you can.

I caught this happening on my card just now and am about to go to get a new card number.

It wasnt a credit card so I cant file any claim I would imagine.

If you want to get them down DDOS the site, its $40 a day but guaranteed downtime. Keep them down forever!

My husband joined AFF for the both of us... When we both decided it wasn't for us we cancelled our accout or so we thought. Within the next few days they began to charge us 12 times over the same amout of days, in differnt incriments. The charges were anywhere from 15 to 25 dollars totally to over $230.00. I know that is not a lot of money for some people but for us it is. When I called to get my money back each person I spoke to told me some different and kept transferring me to a different office ... If you think of joing after you read this... STOP... Rethink... go to a bar and meet someone... I promise it is cheaper.
M. MC

There is no theft going on with this company. If you don't ###ing read what you are signing up for, that is your problem not theirs. I do agree that their customer service can be ###. I spoke with an individual on the phone about cancelling an account, and he proceeded to get into an argument with me about auto-renewal. I ended up hanging up on him and getting connected with someone else. Other than that person, I have had good dealings with these people. The person I ended up getting on the phone next was very helpful and courteous. He even gave back the money I was calling about. No mess no fuss.

I to cancelled my automatic and after that I cancelled my profile on Friendfinder. The MF:s STILL billed me after that for 75$. Please I to want to do whatever I can to get those ###ers! Hate companies like them. Its pure theft and nothing else. I dont know how to get to them. Please someone E-mail me if you want to do common cause with these svines. They still have my visa information and Im worried they will continue to draw money from me even though I no longer have a profile
Cliffside@live.se
thanks
Jimmy

These criminal ###s have been taking 29.95 USD from me every month since August, I just noticed and I have no idea how they got my credit card info. Anyone know how they would have gotten my info?

By all means. Take whatever steps that are necessary to get your money back! Treat them like the criminals that they are! Check out my comments at the following link:

Adult friend scam - TOTAL SCAM BREAKDOWN: READ TO SAVE 39.95 & MORE

(remains unresolved)

When you call to ask for support, SOMEONE WILL ASK FOR YOUR PASSWORD TO 'RESOLVE THE ISSUE', but in fact do nothing but review your account and steal your 'free account' information. They will then ask for your phone number, which is not even attached to your AFF profile as a verification method in any way. This is the first step of the scam called identity combing/phishing! The website is designed to force you to submit (and unknowingly authorize) use of personal financial information to bind you to recurring fees that are hidden in the terms and conditions. A person who doesn't speak well enough English or know US customs will access your account and continue asking for information. The more you call back, the more foreign the accent becomes! Eventually, they will not answer your call! This is a manipulation tactic used by scammers worldwide!

If you use a gift card to purchase a membership, IT WILL NOT WORK and YOU WILL BE FORCED TO CALL THEM (since you can only refund a gift card for store credit you will have no other choice but to use it). When you try to use your gift card to pay over the phone, guess what, it still won't work and AFF will pretend to retry. Now you just GAVE THEM ACCESS TO YOUR GIFT CARD PIN AND ACCOUNT PASSWORD for your AFF account. Accounts using normal banks will simply continue to be charged, while accounts with gift card purchases will be SHADOWBANNED. This is how modern romance scamming is operating. Companies like Tinder will shadowban and continue to take your money, but the terminology they use allows them to view you as a criminal and legally steal from you, although you are legally no criminal. Tinder cannot discriminate based on sexual related prosecution, so they will instead use shadowbanning, emotional manipulation, and financial corruption to fight against those 'IT DEEMS' to be criminal. Trust me, Tinder will see its day of vengeance for shadowbanning (which is romance scamming) and stealing money also. Don't take romance scamming seriously? Don't take my word for it... The FBI lists it as one of the top 10 worldwide scamming operations.

While romance scams steal your money daily, PHISHING SCAMS OPERATE OVER 5-10 YEARS. This means that all of the information they are stealing builds up into massive databases, then comes the conduction of one huge databreach to steal large amounts of money at once. That is why you should NOT give your personal information to this website and many other dating sites. Phishing scams will likely hit you 5, 10, even 20 years down the line! BEWARE!

AFF is likely under the same helm that runs escort sites and similar sex service websites. There could easily be 1,000 websites under the same operation! Pay attention to the voices and information squeezing done over the phone! The AFF site however, is very stealthy in the way they comb information. They will not threaten you like others, but they will just continue to manipulate you. This type of scam is a consumer fraud scam, but also combines romance scamming and phishing! Notice, when you set up an AFF account, you WILL START GETTING WEIRD PHISHING EMAILS IN YOUR SPAM FOLDER EXPOSING YOUR PUBLIC ONLINE INFORMATION.

(note: NEVER GIVE OUT A PASSWORD OVER THE PHONE - your bank won't ask and neither does any financial billing department with an online portal - coming from a finance pro, that is typically illegal since quality assurance poses a security threat when passwords are recorded).

Just hoping to help some fellas who are probably searching for real love to steer clear of manipulation. I would much rather go to a strip club and pay a gorgeous stripper $200 for a great time than search the dark scowers of the internet for a $600 bait-and-switch prostitute, or become the victim of romance scams like AFF

Hi, everyone, I didn't come back for a while, hope everyone still have fun, I am back and I would like to meet someone really nice and sweet, have a good day .

In order to avoid the risk of unauthorized renewal, buy a gift card (WalMart, Target, etc.) and pay with that. You will still be at risk of being denied access, but at least they won't have your credit card number.

I have physical proof of the fake stuff along with information that would definitely cause an investigation. Probably by several agencies. I played dumb and got proof 100%. Now im on my second profile doing the same. Looking for some help if anyone intrested. Two can play the game and shove it in there face. Contact me at bigishere4now@yahoo.com will be working on this for two more weeks and lets give it back to them. SERIOUSLY

Five years later, and they did exactly the same to me.

They require you to sign up for "gold" and pay for it. Then delete the profile after taking the money with no explaination and without responding to conatct and questions.

Simple theft.

My id was: shysissybimbo

Adultfriendfinder.com stealing money from credit card.

PLEASE CAN ANY ONE HELP ME
MY NAME IS: SAM
MY EMAIL IS: 3110.au@gmail.com

They are the most manipulative and cheaters on the net.
AdultFriendFinder is still charging my credit card for several months after I'd cancelled my account with them? Just before my three months membership ends on 1/3/2015, i closed my account and went to the place where you can stop the automatic renewal, and turn the auto-renew status to OFF. After that date till now i didn't login or used AdultFriendFinder website once, because i went overseas for work.
For several months they continued to charge my credit card, total of $384.89 Australian dollar, its around $300 USD as showing below:

Order History

10/4/2014 1:04 am VISA ending in 7860 Billed as ADULTFRIENDF $95.65 AUD
3 Months Gold Membership
3 Months Standard Contacts
Order Type: New Purchase (Approved)

1/3/2015 6:52 pm VISA ending in 7860 Billed as FFNHELP.COM0014087021033, $60.15 AUD
3 Months Gold Membership
Order Type: Auto Renewal (Approved)

1/3/2015 6:52 pm VISA ending in 7860 Billed as FFNHELP.COM0014087021033, $36.06 AUD
3 Months Standard Contacts
Order Type: Auto Renewal (Approved)

4/3/2015 6:44 pm VISA ending in 7860 Billed as FFNHELP.COM0014087021033, $60.17 AUD
3 Months Gold Membership
Order Type: Auto Renewal (Approved)

4/3/2015 6:44 pm VISA ending in 7860 Billed as FFNHELP.COM0014087021033, $36.06 AUD
3 Months Standard Contacts
Order Type: Auto Renewal (Approved)

7/3/2015 6:45 pm VISA ending in 7860 Billed as FFNHELP.COM0014087021033, $60.52 AUD
3 Months Gold Membership
Order Type: Auto Renewal (Approved)

7/3/2015 6:45 pm VISA ending in 7860 Billed as FFNHELP.COM0014087021033, $36.28 AUD
3 Months Standard Contacts
Order Type: Auto Renewal (Approved).

I sent them too many emails to refund my money back, at the end they agree to give back only $73.500 USD.
And they send me this email:

Dear Member,
Thank you for contacting us.
Unauthorized renewal can only be refunded within 170 days from the date the order was approved. Unfortunately, we are unable to process a refund for the order you are requesting. We apologize for any misunderstanding.
If you have any other questions, please feel free to contact us again.
Thank you,

Jenny D.
Customer_Service Support

I've got to say that my experiences have been very different. Yes, there are fake profiles and, yes, there are billing issues from time to time, but I've had a great deal of success as well.

Also, I've never had a billing issue that went unresolved. Not sure why others are having that experience. Perhaps you're not complaining to the right email address or are not including pertinent information?

I'll also add that the site is dramatically improved in the last year or so, since sites' original owner/founder bought back the business.

I paid for a Gold Membership last night @ $19.95 for a month. I used the site last night and this morning. Now when I try to log in it says my username and email address don't exist. I went to my email to find that I received an email a little while ago telling me that my email address had been changed to an address that I have never heard of or owned. It also says that my gender was changed in my profile from male to female, which I also did not do. I logged in to my credit card account to find that I not only was charged the $19.95 but also two charges of $9.90 for god knows what. This is ridiculous and should be a crime. What can I do to stop this. I can't even log in to my account to cancel my membership. Please help.

This site is only, for paying!unnessary emails to my email I'd, ###!i didn't subscribe itself, it sux!if I check my email, more than50email, s, will be from this site itself!i wanna complain about, this site!pls...don't send email I'd to...rak[censored]htherevolt@yahoo.com!this site sux?iwanna deactivate, any suggestion!

I paid my money and when I go on the site it say will not open page because to many redirects

i was an affilliate also on the pay per click program and every time it was time for them to pay on several ocassions they will change your account to a percentage account so they dont pay you the last time they owed me only 53 dollars and they banned my account and didnt pay me again the owe me a total of 1200 dollars or nore i sent them over 16, 000 unique ip adresses & the affilliate manager carmelo lo guidice called me stupid in an email and said i was spamming my account do not try this affilliate program and ex[ect to make any money they will not pay you im Steve Tanner i have been treated this way at any other affilliate market

Check out my comments at

Quit being freaky and go to a regular singles website...

I just had the same experience yesterday... I don t even use the site and I had to pay 1 year later 158 euro... They dont even send any warning e mail ohh noo... What they do is taking the money from your bank account what I call is stealing...

HI!

My name is Jimmy and Im from Sweden. To make things short. Adult Friendfinder is ripping me of! I am no longer a customer at their site but they still keep on withdrawing money from my account. I know there are more people out there who is beeing scamed by this company in this way. Not to mention all the fake girls whos on there. My sugestion is that we get as many people we can and report this to the police in their area.
They still have my ´Visa information and now Im worried that they will continue to scam me every month.. :(
Guess I have to cancel my card and get a new one, but it sucks! And they still in any case have taken 75$ illegaly from my account.
If you have any ideas how to stop them and make them pay please e-mail me and maybe we can make common cause.
Cliffside@live.se

Regards
Jimmy

Scammers like them do not want you to know how to go after them. Maybe start a complaint the the Better Business Bureau or other such consumer protection service. I would definitely take all steps necessary to get your money back and ensure that they don't rip you off again!

Check out my further comments at the following link:

AFF is a bunch of losers

I have just had nearly the same experience with this site. I've been a paying member for over 8 years, and when I went to renew my account on 03/09/08, I was informed that I had already done so. The next day I was demoted to a standard member, with substantially increased membership fees. The company has ignored all of my emails to customer service.

I am kind and gorgeous. I never lie to anyone. I like different cultures and different people from different countries.

I can’t remember my profile name you assigned me how can I get it I can’t get it to work work and I don’t know how I can resolve this problem my email is jeffwolf151@gmail.com my phone number is +[protected]

i just made my account earlier today and payed for the membership and now it won’t let me log back in to my account for no reason i am so mad

i am beyond disappointed

Sunday September 3, at 1:30 am, I paid for just a simple two days and didn't even get to one hour and I got my money robbed off my card I need a refund and never contact this thieving sight again

I've been trying to pay by my credit card and debit card and they have both been rejected after having meticulously checked my details as correct it took me to my HSBC account asking for confirmation by mobile bank app

HOW ON GOD'S EARTH CAN I DO THIS WITHOUT LOSING MY HOME PAGE with my payment details

IT WON'T FRIGGIN LET ME

I can't get into this website no matter what I do. It keeps kicking me back to beginning. Or it says no username or wrong password over and over again

I chose the monthly version on the aight and they charged me over $100 on my debit card when I chose the by monthly payment method.

When I went to sign up for this account I got the one month membership

For 27 dollars as Soon as I pay it says they charged me for 55 dollars for a “contact fee” such BS no mentioned of this fee at all until my card proceeds

My whole purse with everything in it including my charge cards and phone was stolen yesterday 9/4/22 & when my bank contacted me today 9/5/22 there was a charge made last night through you all. I need to be reimbursed and that account or whatever needs to be closed. However you all can do this please do. Thanks