The complaint has been investigated and
resolved to the customer's satisfactionResolved Adorama — trade in practices are fraudulent and sleazy
resolved to the customer's satisfaction
I took a number of items (pro equipment) in for trade. I worked with several people (Josh Rubin, Alba Castillo, Jack Gold) on the valuation and trade in of the equipment. I asked that they meet their stated 70% valuation in the trade for other equipment. They indicated they would work with me and lowered the price of the purchase WITHOUT telling me that they were replacing new equipment (which is what I asked for) with USED equipment. There was also a time sensitive element to the trade, and they neglected to tell me that the USED equipment that they were going to be giving me was unavailable. I learned all of this from the customer service person who is in MANILA and could not help me at all. They processed a large amount on my card in addition to the equipment I gave them and now I have been taken not once, but twice. I feel really stupid for doing business with this sleazy bunch. All I wanted was to trade good equipment for a new camera and lens. This is not the outcome.
The complaint has been investigated and resolved to the customer's satisfaction.