Adorama
Reviews and Complaints

So I ask where my package is? They send me proof of delivery wich actually is another website. Parts geek to be specific. Adorama avoids their mistakes by blaming it on someone else. I have security cameras all over my property and no package was ever delivered. They just make excuses instead of trying to resolve the issue. It has been since Dec 8 2021 trying to resolve this matter. Tired of talking to people in other countries who read from scripts.

I bought the Asus ZenBook duo from adorama a few months ago. The laptop crashed several times in the first few months so I tried to exchange it for a different device. Different brand, different model. I had no option to return or exchange the laptop on adorama's website so I called and specifically asked for an exchange to be processed. We had back and forth where I was told I was past the laptop's returnable date even though their website clearly states that purchases can be returned by February. I was told I couldn't return the laptop because the manufacturer disconnected it. They acted as if I couldn't exchange it for a different device. I practically had to state several times that I wanted a different device before they finally said they could process it. I had to literally instruct them to add a note on what laptop I specifically wanted. I was sent a shipping label and returned the laptop. I didn't get tracking info do I called adorama and they told me the saw the laptop was on the way and my refund would be processed once they got it. This is the 3rd call I've had with adorama about this exchange and they're still ignoring the notes on the order and trying to refund me. I had to once again refer the technican to the notes on the account. She confirmed the laptop I wanted and assured me my exchange would be processed. This was Monday. The laptop arrived to them Tuesday. Thursday I get an alert saying my refund has been processed... AFTER 4 PHONE CALLS WITH DIRECT INSTRUCTIONS, THEY STILL DID THE EXACT OPPOSITE THING I WANTED. I NEEDED THIS LAPTOP TO START A NEW JOB AND THEY'VE MESSED THAT UP. Then they best they can do is offer $50! For the inconvenience on my next purchase AFTER I REPURCHASE THE LAPTOP I WANTED EXCHANGED. I can't even use their measly credit on this next purchase. The incompetence is mind blowing and i do not recommend adorama

They robbed me out of +$300 and I returned everything in genuine packaging andvnew condution.
I can't wait to close this account today and cancel the card.
P.S. the first time they robbed me, they said i didn't include the cleaning kit! Now i know!
I am a man of integrity!:(
I can't believe that a company is allowed to scam honest working people like this

I was ordered a camera and lens from Adorama on 2nd April 2021. Initially the delivery was showing on 8th April 8th and then to 11th April. But nothing happened.
I have contacted Fedex and as per them they received an empty box and so the shipment stays in their Memphis branch.
I raise this complaint to Adorama on 12th April. I am doing the followup everyday but no response rather than asking to wait another two days.

NEVER RECEIVED MY ORDER! DO NOT BUY FROM ADORAMA

I bought a lens from Adorama 25 days ago. UPS tracking said it would be delivered around 8:30pm. Since it is a valuable item, I decided to wait for itat my door. They never delivered it.

Next day I get an email from Adorama saying my lens was delivered. I checked UPS tracking and it shows it was delivered.

I think it was misdelivered, since UPS has misdelivered items from other people to my house. They have even misdelivered my orders, my neighbors knocked at my door saying my package was left at their door.

I contacted Adorama, they opened an investigation with UPS, and asked me to wait for 10 business days.

I thought: "they will find out they misdelivered my package."

20 days later they emailed me saying "UPS says you package was delivered. But as you haven't received your package, we will reopen an investigation and please allow 10 more business days. Please contact UPS so they know how frustrated you are."

I naively contacted UPS and they said "We can only give that information to the shipper, contact them".

HORRIBLE! They sent me the runaround putting all the blame on UPS. I don't care about UPS, I am not UPS customer, I am an Adorama customer! I paid Adorama, they should be liable for my order!

All the emails and chats are copy/paste messages. Chat support is clearly outsourced in some asian country. I could easily tell, their spelling is horrible!

It is the worse customer service! I want a refund to buy that lense somewhere else! Otherwise I will start legal actions.

I will post my review in all the sites I can, make youtube videos, and anything to warn people not to buy from them. I won't let Adorama rip me off!

I returned a drone to Adorama well within my 30 days. I used an ups label that they sent me. UPS has misplaced or lost the package. Ive contacted UPS and Adorama didn't declare the value and also they are still looking for the package. It has been three months. With Adorama telling me to call back every 10 days. There IS no way to directly talk to the claims department to solve this. It's always under investigation. I didn't provide the label. So I claim no responsibility for the value declaration. It is now between Adorama and UPS. It is ridicules that I am supposed to wait months for this to resolve it self when they have insurance and its their responsibility in the first place. Of course this could be resolved if I could talk to someone that is actually handling this but they make it exceedingly difficult. To the point that it seems shady.

I ordered Microsoft office for Home and students online. The order went through just fine. The next day I received an email saying it was on hold, and to contact them. I did this, and got a return email saying they could not send it to my shipping address (street address) and that they would send it only to my billing address (PO Box). This would change my order from free shipping to a charge, so I replied asking if I would still get free shipping. My next email stated that the order was now canceled, as they have not heard from me. Really? Then with whom have I been emailing? So, I called. They agreed that they have heard from me, but then I was told since they have not received the information they requested, they canceled it. They NEVER ASKED for ANY information. I could reorder if I wanted. Do you think I want to go through this again?

Folks in the Philippines done even know where South Carolina in the US.
Order # [protected] - place on 05/28 for delivery 05/29 next day air. No delivery today and find out the package is still sitting in NJ, arrived too late to the location for shipment. Call and spoke with Customer Svc numerous times after calling UPS and Customer Svc refused to call UPS to expedite the shipment for pickup at a UPS Svc Center location. After speaking with numerous people including Lucy and Sarena and getting hung up on by Sarena, I demanded to speak with a supervisor. I have NEVER had such POOR customer service in my life. They did refund the shipping but don't seem to want to do anymore for this issue. Adorama - NO MORE.

Simple,
I asked to have a quote for a pristine still in the original packing Camera and a used 70-200mm fine lens.. with several extras. I double boxed and took great care in packing the material to send to them from Virginia. They did quote on the materials... which took them well over a week after it had arrived. The quote came in WAY under what I was willing to sell it for.. So I asked to have the material sent back to me. They indicated I would receive a shipping tracking number in 48 hours. 48 hours came and went and I called. They tried to give me another quote adding $200. Which was still WAY under what I thought the equipment was worth (they were selling a Used BODY of the camera for more than they were quoting.. mine included 2 fine lenses as well with many extras and filters...) Anyway I asked that the camera be sent back asap.. After several more days and many emails I was overnighted my equipment (Which I appreciated).. But the way it was shipped back and the packaging was horrible for $3000 worth of equipment... See the pics. The 70-200mm lens was sitting on the bottom of the box in the plastic wrapping... I will never order or recommend Adorama to anyone. NEVER.

Had I read the reviews earlier I would have NEVER sent the equipment.

Purchased used from Adorama on Sept. 17, 2018. Received on Sept. 19th but it was defective and company provided a label to return it which I did Sept. 20. Adorama received it Sept. 25 and they have a policy of refund if sent back within 30 days. I have had multiple e mails saying that my refund is 'delayed'. E mails on Sept. 25, October 3 and October 11. I would like my refund without further delays.

I took a number of items (pro equipment) in for trade. I worked with several people (Josh Rubin, Alba Castillo, Jack Gold) on the valuation and trade in of the equipment. I asked that they meet their stated 70% valuation in the trade for other equipment. They indicated they would work with me and lowered the price of the purchase WITHOUT telling me that they were replacing new equipment (which is what I asked for) with USED equipment. There was also a time sensitive element to the trade, and they neglected to tell me that the USED equipment that they were going to be giving me was unavailable. I learned all of this from the customer service person who is in MANILA and could not help me at all. They processed a large amount on my card in addition to the equipment I gave them and now I have been taken not once, but twice. I feel really stupid for doing business with this sleazy bunch. All I wanted was to trade good equipment for a new camera and lens. This is not the outcome.

as of 06/19/2018, I have ordered a camera on 06/15/2018 for a cannon rebel t7i, with a order number A2018061409453522762, up on tracking the order, it showed it was delivered by the door, but when I came back from work, I could see no package infront of my house, and I ordered it for one of my friends Birthday, which is ruined, and I tried calling to the customer care which said, store closed, so I need this issue to be resolved quickly. mostly refund

My latest order:
Which included the following:
fujifilm x100f 24.3mp digital camera
np-w126s li-ion battery
bc-w126 battery charger
shoulder strap
lens cap
metal strap clip
protective cover
clip attaching tool
usb cable
owner's manual
fujifilm 1 year limited warranty
32gb sdhc card
camera case
spare battery
tripod
dual charger
video light
cleaning kit
memory card case
card reader
table top tripod
software package
1- only received 1 battery holder for the dual charger sent. what good is the dual charger?
2- received the video light with battery holder but no battery. useless..
3- was charged (03/27 adorama inc 212-[protected] ny $4.68) after purchase was paid due to a back order. that's not right at all.
After spending almost an hour with your philippine service people (who could not be understood except for the ("i'm so sorry ron") my total frustration caused me to finally hang up. I have spent thousands of us dollars over the past 20 years with adorama and never had a problem. now with your total lack of us customer service, long holidays and short us hours, i'm sad to say i'm done with adorama. i'm giving up on the over charge to my account, the lack of properly equipped accessories and poor customer service, my money will now be spent with business's that respect their customers and are us reachable for service.

The story that happened to me is unbelievable in a bad way.
I ordered some stuff in September. Now it's December and the items are still in processing. Can this happen for real? Because it's a nightmare.
I think that each employee from customer service department knows who I am because I am their pissed customer who wants his items to be eventually sent.
They promise and promise and promise, but nothing happens. I am so tired of this treatment.

I have been buying from Adorama for years, however, when I bought a new Nikon D750 from Adorama this November, I discovered they removed the OEM battery (which Nikon includes with the camera) from the box and substituted a cheap-o after market battery in its place. When I contacted Adorama, they offered to sell me the battery they took out of the box! This is the worst case of unethical behavior I have ever seen from a major retailer!

I am disappointed. 4 months ago I ordered a present for my father who's a photographer. And the order hasn't arrived yet.
No, I wasn't even shipped. How do you like it?
ok, maybe the company cant handle things like this, but why us, your customers should pay ahead for something you can't control as you say? Maybe it's just another excuse not to look unprofessional. I don't know what is your reason, but I will never use you again and tell everyone you are unreliable. Goodbye.

Hi I've been getting kicked out of my account and the site sending me to a Bad Request site.I've done about everything I can do and it just seems to not change I've removed my cache I've deleted my cookies and nothing has changed, can you please help me. I'm a photographer, cinematographer, and I'm currently trying to purchase a massive amount of equipment for my business and my data is saved in the cart but it won't even let me access the site.
It says: Bad Request - Request Too Long

HTTP Error 400. The size of the request headers is too long.

I'm pretty much disappointed with Adorama and I will no longer be their customer. In the past I bought a camera from them and it took a long time to get it. They made a mistake and it took a long time to fix it, but in the end I received my order. About two months ago I decided to give them another chance and ordered camera lens.
My order arrived pretty fast but it was incorrect!
I had to waste my time and go through the entire return process. I sent it back and I hope that I'll get the correct lens.
They are highly unprofessional and they make tons of mistakes. I will not waste any more of my time.

I had one of the worst ever experience of my life working with Adorama Camera. Their customer service is very impolite and rude. I ordered a camera back through order number :A2017021413545559231 The product was supposed to reach me in 3 days. I never received it and when I am contacting them, they are being completely rude to me and giving me excuses about their some process, dispute and something else. I am continuously literally begging them to give my money back, or give me my item. Lesson learnt . Avoid Adorama at any cost. Do not buy from them. B&H or Amazon is the way to go.

Shame on you Adorama.