Adorama Customer Service


Adorama Camera, Inc.

42 West 18th Street (Between 5th & 6th Ave.'s)
New York
New York
United States - 10011

Customer Support Phone Numbers

800 815 0702(Customer Service) 0 0
+1 212 741 0063(NYC Retail Store) 0 0
+1 212 741 0466(Customer Service) 0 0
+1 212 645 4533(Customer Service) 0 0
Mon9:00 AM - 7:30 PM
Tue9:00 AM - 7:30 PM
Wed9:00 AM - 7:30 PM
Thu9:00 AM - 7:30 PM
Fri9:00 AM - 4:00 PM
NYC Retail Store
42 West 18th Street (Between 5th & 6th Ave.'s), New York, NY 10011
Mail Order
Toll-Free: 800 223 2500
Fax: +1 212 463 7223
Purchase Orders 
Fax: +1 212 741 9087 
Rental Department
Fax: +1 212 929 9013
Customer Service
Toll-Free: 800 815 0702
Fax: +1 212 645 4533
Photo Lab /
Toll-Free: 888 216 6400
Federal Government/GSA Sales (Purchase orders)
Toll-Free: 888 209 5558
Fax: +1 212 741 1027
Education (Purchase orders)
Toll-Free: 888 582 2500
Fax: +1 212 741 9087
State and Local Government (Purchase orders)
Toll-Free: 888 582 2500
Fax: +1 212 741 9087
Law Enforcement
Toll-Free: 888 874 1586
Fax: +1 646 758 8568
Pro Services
Toll-Free: 888 582 3900
Fax: +1 212 463 7223
Used Department
Toll-Free: 800 223 2500
Fax: +1 212 675 8715
Verification Department
Toll-Free: 800 223 2500
Fax: +1 212 741 0467
All other inquires
Toll-Free: 800 223 2500

Adorama Complaints & Reviews

Adorama / simple quote for a used camera asked for.. but..

Apr 4, 2019

Simple, I asked to have a quote for a pristine still in the original packing Camera and a used 70-200mm fine lens.. with several extras. I double boxed and took great care in packing the material to send to them from Virginia. They did quote on the materials... which took them well over a...

Adorama / behringer eps500mp3 public address system

Oct 15, 2018

Purchased used from Adorama on Sept. 17, 2018. Received on Sept. 19th but it was defective and company provided a label to return it which I did Sept. 20. Adorama received it Sept. 25 and they have a policy of refund if sent back within 30 days. I have had multiple e mails saying that my...

[Resolved] Adorama / trade in practices are fraudulent and sleazy

Jul 28, 2018

I took a number of items (pro equipment) in for trade. I worked with several people (Josh Rubin, Alba Castillo, Jack Gold) on the valuation and trade in of the equipment. I asked that they meet their stated 70% valuation in the trade for other equipment. They indicated they would work with...

[Resolved] Adorama / dslr camera

Jun 19, 2018

as of 06/19/2018, I have ordered a camera on 06/15/2018 for a cannon rebel t7i, with a order number A2018061409453522762, up on tracking the order, it showed it was delivered by the door, but when I came back from work, I could see no package infront of my house, and I ordered it for one...

[Resolved] Adorama / very poor philippine service people and unresolved questions

Apr 13, 2018

My latest order: Which included the following: fujifilm x100f 24.3mp digital camera np-w126s li-ion battery bc-w126 battery charger shoulder strap lens cap metal strap clip protective cover clip attaching tool usb cable owner's manual fujifilm 1 year limited warranty 32gb sdhc...

[Resolved] Adorama / unbelievable

Dec 6, 2017

The story that happened to me is unbelievable in a bad way. I ordered some stuff in September. Now it's December and the items are still in processing. Can this happen for real? Because it's a nightmare. I think that each employee from customer service department knows who I am because I am their...

[Resolved] Adorama / package tampering

Dec 3, 2017

I have been buying from Adorama for years, however, when I bought a new Nikon D750 from Adorama this November, I discovered they removed the OEM battery (which Nikon includes with the camera) from the box and substituted a cheap-o after market battery in its place. When I contacted...

Adorama / I will never go back

Oct 24, 2017

I am disappointed. 4 months ago I ordered a present for my father who's a photographer. And the order hasn't arrived yet. No, I wasn't even shipped. How do you like it? ok, maybe the company cant handle things like this, but why us, your customers should pay ahead for something you can't...

Adorama / site

Sep 8, 2017

Hi I've been getting kicked out of my account and the site sending me to a Bad Request site.I've done about everything I can do and it just seems to not change I've removed my cache I've deleted my cookies and nothing has changed, can you please help me. I'm a photographer...

Adorama / truly unprofessional!

Apr 20, 2017

I'm pretty much disappointed with Adorama and I will no longer be their customer. In the past I bought a camera from them and it took a long time to get it. They made a mistake and it took a long time to fix it, but in the end I received my order. About two months ago I decided to give...

Adorama / item never received

Feb 27, 2017

I had one of the worst ever experience of my life working with Adorama Camera. Their customer service is very impolite and rude. I ordered a camera back through order number :A2017021413545559231 The product was supposed to reach me in 3 days. I never received it and when I am contacting...

Adorama / very disappointed

Jun 10, 2016

I have purchased a camera from Adorama and the one I received was defective and it was not working properly. When I contacted Adorama customer service they said that I can get a replacement and everything seemed fine, until later they said that my camera was no longer in stock. They said...

Adorama / late delivery by adorama

Dec 16, 2015

I purchased a high def. music player online from on 10th of December. Now it is16th of December. When I bought it the seller was offering 1-3 days shipping method. I chose it. There was a friend of mine would come to my country on Wednesday and take the item to me. Now it i...

Adorama / sony dvd-r 100 packs

Nov 20, 2015

I ordered 8 packs of Sony DVD-R 100's online. This was my second order with this company. The first order arrived and most of the packs were damaged due to poor packaging. Before I placed the second order I contacted the company and told them of my experience and to make sure the...

Adorama / used trade department

Oct 22, 2015

What a horrible experience. Their arrogance is unmatched by their ability to lie and deceive along they way. They tell you what you want to hear and have no problem in breaking promise after promise. To make matters worse they charged my debit card an additional $1500+ without even telling...

Adorama / rebate scam

Sep 30, 2015

Adorama declines rebates claiming mismatched UPCs when the item was ordered directly from their online store. Their customer service is a total joke and will lie and misdirect you just to get you off the phone. This is a straight up illegal scam. They are stealing money from people! / they didn't like my photos

Jun 25, 2015

I was so angry after I have registered on the website I created account and uploaded photos, and my photos were popular. But 3 days ago, when I tried to upload new photos, the website showed error. I got warning email from the moderators, who asked me to check my photo...

Adorama / order made and paid for, no confirmation

Mar 7, 2015

I ordered an item from Adorama on Feb 23rd and then went to the web site to check on my order 4 days later. My order was not found anywhere but my money had come out of my checking account. I tried to contact Adorama by email but got no response from them. I called them several time and...

Adorama / sells damaged merchandise

Dec 19, 2012

I ordered a canon speedlite 430 exii on december 10, 2012 and received it in a timely fashion; however, after I opened the inner box, I found that the built-in wide panel had been damaged. I returned the item using my own money and waited for a response from them. I had to call them six... / I definitely will not recommend this site

Nov 28, 2012

Adorama offered a free POGO cloud (they stated it was valued at $149) in a bundle with Adobe Photoshop on BRADSDEALS. Because there was no weekend customer support, I sent a note containing the BRADSDEALS offer and said I wanted to ensure they included the cloud with the order, which I...

Adorama / gift certificate promotion scam of adorama

Nov 27, 2012

I have made a purchase of over $1000 on and used the visa gift certificate promotion of adorama. I received $50 gift certificate (maximum amount of the promotion). I used it once for a $19.99 product. When I was trying to use it again, I found that $30 left in the gift...

Adorama / horrible customer service

Mar 15, 2012

Placed an order with adorama for a photography studio kit from manfrotto. The pieces in the kit were "sold as kit only" yet when we got our shipment we only had 1/2 of the kit. The other half was on back order. Needing these items very quickly I called up their customer service and they... / scammers

Nov 5, 2011

I purchased a brand new Konica Minolta printer magicolor 1600W from It arrived to me as broken, and would not print the colors as expected. My understanding, as a retailer, is responsible for customer service, but they refused straightly. They left me to deal with...

Adorama / customer service

Sep 2, 2011

Worst company ever! Will never shop with them again. They claim to help and make them selves look good on these complaint sites but they are horrible. They are all connected and defend eachother. Such a phony company. B&h is the place to go!

Adorama Camera / non-response to complaints


One year ago, I purchased an Epson printer (R1900) from Adorama (42 West 18th St., NYC). I telephoned customer service twice and wrote one return-receipt letter, each time requesting a techie to synchronize my monitor and printer (three professional photographers had been unable to repair...

Adorama / AdoramaPix / poor service


Based on the info provided on their website, and I quote: "Q: How long will it take to get my book? A: Photo book orders may take up to 7 lab production days to process. Remember to also allow for shipping time, which depends on the shipping method and distance from our NYC headquarters."...

Adorama Inc / scam


Hello Applicant, I got your resume and it has been reviewed, I did appreciate it, So I will give this a GO ! I am happy to inform you that after close consideration with your resume, you have been accepted and given provisional appointment. Below are our company details and personal data for you... Konica Minolta 1600W / a bunch of crooks and lier..


Hi, I purchased a brand new Konica Minolta printer magicolor 1600W from It arrived to me as broken, and would not print the colors as expected. My understanding, as a retailer, is responsible for customer service, but they refused straightly. They left me to deal...

Adorama Camera / problem


Adorama Camera sold me a binocular with both internal prisms cracked, problem that the shop refuses to admit, affirming by email and by phone that they do not sell damaged products, or that the fault is not theirs. I refused the product, and returned it to UPS, in order to have my...

Adorama / bad service


I have been an Adorama customer for many years - live and work nearby so have used the store. Since they expanded, I find the store experience frustrating - long waits. BUT I have discovered the gold mine of Adorama - Ray Garcia! I phoned to ask about the Canon EOS 5d, within an hour he...

Adorama / rip off


They offered for sale on their website - a blister pack of 2 'n' batteries for $1.50/ea I ordered 10. They shipped 10 single battery packs - and then told me that they are not responsible for pictures on their website. I expected 10 2-packs (20 batteries) and they sent 10 single packs (10...

Adorama Camera, Inc. / non-response for bad product


I purchased a product (2g SD card) from Adorama Camera, Inc. 42 West 18th Street New York, NY 10011 and it would not work according to specifications. I wrote to them on their web site at ( and received a response that they would contact...