NEVER RECEIVED MY ORDER!! DO NOT BUY FROM ADORAMA
I bought a lens from Adorama 25 days ago. UPS tracking said it would be delivered around 8:30pm. Since it is a valuable item, I decided to wait for itat my door. They never delivered it.
Next day I get an email from Adorama saying my lens was delivered. I checked UPS tracking and it shows it was delivered.
I think it was misdelivered, since UPS has misdelivered items from other people to my house. They have even misdelivered my orders, my neighbors knocked at my door saying my package was left at their door.
I contacted Adorama, they opened an investigation with UPS, and asked me to wait for 10 business days.
I thought: "they will find out they misdelivered my package."
20 days later they emailed me saying "UPS says you package was delivered. But as you haven't received your package, we will reopen an investigation and please allow 10 more business days. Please contact UPS so they know how frustrated you are."
I naively contacted UPS and they said "We can only give that information to the shipper, contact them".
HORRIBLE!!! They sent me the runaround putting all the blame on UPS. I don't care about UPS, I am not UPS customer, I am an Adorama customer! I paid Adorama, they should be liable for my order!
All the emails and chats are copy/paste messages. Chat support is clearly outsourced in some asian country. I could easily tell, their spelling is horrible!
It is the worse customer service! I want a refund to buy that lense somewhere else! Otherwise I will start legal actions.
I will post my review in all the sites I can, make youtube videos, and anything to warn people not to buy from them. I won't let Adorama rip me off!