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4.1 27 Reviews 61 Complaints
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Adorama Reviews 181

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Adorama Adorama Camera - A Reliable Partner for Your Photography Needs

If you're looking for a reliable partner for all your photography needs, Adorama Camera is the place to be. With a 4-star rating and positive reviews highlighting their excellent customer service and fast delivery, Adorama stands out as a trustworthy option in the photography equipment market. Customers have praised their efficient order processing, quick delivery, and outstanding customer support. Whether you're a professional photographer or a hobbyist, Adorama Camera is dedicated to providing quality products and exceptional service to meet your photography requirements. Trust Adorama Camera for a seamless shopping experience and top-notch photography gear!

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Adorama Great service from Adorama

The customer experience from Adorama was five stars. Easy to order, clear instructions, etc. The only negative was not Adorama's fault, but the shipper, UPS. I had a tracking number, and could only watch helplessly as my package went way off track and sat in some bizarre location for the weekend. It did arrive, but I was nevertheless disappointed in that "next-day" air did not happen. Anxious about the whereabouts of my nearly $2,000 camera, I tried various ways to contact UPS. In a word, useless and unhelpful. Again, not Adorama's fault, and I would definitely purchase from their website again.

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Adorama Great experience

I'm new to photography, and wanted to add some lenses to the basic kit I recently purchased, but I wasn't sure which lenses would be good for me to buy now, not terribly expensive, and useful for a long time. I chatted with Stephanie, who was incredibly helpful (& very patient with my ignorance!) She made several recommendations for lenses to add to my kit as I can afford them and after doing my research, I purchased the first lens (bundle) along with a tripod for a good price compared to other vendors. Delivery during covid-19 is of course a challenge, but everything arrived in good shape in a reasonable amount of time. I highly recommend Adorama and look forward to working with them for all my camera and photography needs.

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  1. Pros
    1. Wide product selection
    2. Competitive pricing
    3. Expert customer service
    4. Robust used gear market
    5. Informative educational content
  1. Cons
    1. Limited physical store presence
    2. Higher prices than some competitors
    3. Customer service can be inconsistent
    4. Product range may lack niche items
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Adorama Great transaction, fast shipping, item packaged very well

Placed order after-hours on May 22 (Memorial Day weekend), it shipped out on the first possible day, May 25th and I received it on May 28th. With so many Covid-related shipping delays, I was shocked that it got here so fast. I would have completely understood any type of delay, given that USPS is still not delivering daily in some areas. Customer service was great - I had some questions before I placed my order, utilized the online chat feature. They were very helpful. I was careful to read what was included with the used lens that I ordered, and I specifically chose one that came in the original box, with a case. Box was packed well - large box, extra padding/packing. No complaints, and will definitely purchase from Adorama again.

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Adorama Canon EOS Rebel T6 DSLR, 18mm-55mm IS & 75mm-300mm III Lenses, filters, extra battery, Corel softwar

I received an e-mail from Adorama describing the Rebel EOS Rebel T6 (EOS 1300D) DSLR kit bundled with an unbelievable collection of accessories, including an 18mm F/3.5 to 75mm F/5.6 IS lens, a 75mm F/4 - 300mm F/5.6 III lens, UV, CP, and ND 58mm filters for each lens, a 16 GB SDHC UHS-1 memory card, an extra battery, a Canon camera bag, a lens cleaning kit, and the Corel Photo-Video-Art Suite software which includes PhotoMirage, PaintShop Pro 2019, VideoStudio SE 2019, Painter Essentials 7, and AfterShot Pro 3. All of this at an incredible price of $399.99. Although the camera is a low end DSLR and was released in 2016, the price was right! The DSLR kit was delivered very quickly despite the fact that the COVID-19 pandemic is currently raging in NYC.

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Adorama I have been ordering from Adorama off and on for about

I have been ordering from Adorama off and on for about 5-6 years, directly from them and also thru Amazon. One of my daughters is a photographer and I have gotten a camera, accessories and so on as gifts for her. I also ordered a laptop from them for my other daughter as well as getting a few things for myself.

The items for my daughters were shipped to them in Chicago and IN and my things to my home. In all cases the orders were filled promptly, arrived on time. And were packaged well so that everything was received in excellent condition. Their prices are very competitive and in some instances, if I caught a sale, lower than other places.; not to mention free shipping on a few of them.

I have found Adorama to be a very reputable, dependable and reliable seller. I would have no hesitation in placing additional orders with them and I'm sure I probably will, with confidence, in the future.

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Adorama I love Adorama!

I love Adorama. I've purchased many times over the years, both in-person and online. When my camera started exhibiting multiple errors that would require expensive repairs (after 4 years of solid performance) I found a great deal on a newer model, this time used in excellent condition. Honestly the condition is so good I swear they just removed the factory packaging and shipped it to me. At least as clean as any brand new camera body I've ever seen. Sure enough when I checked the shutter count it was under 400! It's practically brand new and it was $100 cheaper than new!

It was packed in *manylayers of bubble wrap. Arrived exactly when expected. I had the option for faster delivery but chose to save money with ground. I think the negative reviews about slow shipping are most likely from people who didn't pay attention to the shipping time when checking out. Ground shipping is slow. But it's cheap. If you want it faster just pay for faster shipping.

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Adorama Always been good for us

I'm surprised at the number of negative reviews of Adorama -

I admit our 'first stop' for photo goods that we can't get locally is B&H but Adorama is our #2 supplier and we've done a fair amount of purchasing from them over the years.

We also accidentally found them on eBay and have done very well purchasing used or trade-in merchandise using a 'Best Offer'. We operate a commercial video studio and sort of 'bottom feed' on bargain equipment pretty regularly. We recently purchased used studio lighting (Colortran) and a used video switcher (Tricaster) from Adorama and it was smooth as silk.

All of our dealings with Adorama have been very pleasant - and we've never had to return anything so have no experience with that aspect of the business. But what experience we have had ordering photo goods from them has been accurate, fast shipping, well packaged and fully satisfactory.

As I said, I'm surprised at the number of poor reviews - although many of those reviews are from one-time reviewers and maybe are a bit biased. Human nature I guess.

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Adorama I have made many purchases with Adorama through Amazon

I have made many purchases with Adorama through Amazon, on their website, and in the NY store. In all cases I have been pleasantly surprised by the speed and quality of the process. Shipping time is exceptionally quick and cheap (NOTE - I live in NY city so that may have been a factor). They are well stocked and well priced.

If you see an offering through Amazon, always check Adorama's website as well since pricing and shipping costs are sometimes less than you would pay through Amazon.

They also have some amazing buys if you purchase more than one of an item. There will usually be a little message to this effect on the item's page.

For those interested in the B&M store: The store is relatively small so it helps if you know the item model # or SKU that you need in advance as not all merchandise is on display. However a very friendly sales rep helped me search the website from the store's computer. Once we found the item it was sent up from the stock room in less than a minute. He even pulled other items that I didn't even want to purchase just so I would be able to compare.

The in-store service reflects positively on the company as a whole and compliments my experience on the website (and through Amazon). Highly recommended.

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Adorama I had high expectations for the lens-ordered a **** mount for my a7iii

I had high expectations for the lens-ordered a *** mount for my a7iii. All I got is severe AF issues, it oscillates in and out, but it wouldn't focus. Sent it back to Adorama last year for replacement-same issue with new lens. I shelled out $500 and swapped it for a *** 50mm 1.4 instead. Will be sticking to native lens from now onwards. Adorama share little blame, *** is not my go-to brand anymore. Adorama were fantastic with all replacement/refund steps though!

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K. Romaguera
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My order on Adorama never updated to say "shipped" and I was unable to get a free return label. Plus I had to pay to ship it back, they don't pay return shipping! I also ordered a lens cap that said in stock, I noticed I didn't get anything a few days later. I went back into my account and it was backordered! They never emailed me or anything. Now I'm frantically looking for a lens cap because I am traveling out of the country in a few days and Adorama wasted my time.

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K. Parker
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I made the unfortunate mistake of making an order through this company and I regret it 100%. *** gave me the run around for months on an issue with my order delivery. Not only did they deny my claim even though I had video proof of my package not being delivered but they simply gave no explanation. What I find extremely upsetting about this is not the fact that my item was lost but the fact that they wasted my time for months, having to beg them for updates like they were doing me a favor. Please do not purchase anything with this company, if you have an issue they will not care and just waste your time and money. Read all the bad reviews about their fraudulent activities and other bad practices. I rather spend a bit more somewhere else but know that I am getting good service.

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F. West
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I recently did the online quote to sell my camera equipment to Adorama, immediately someone called me and gave me a quote of $3200 and emailed me the info to send all equipment. Now a month later I get a quote of $2100 only after emailing and trying to get a hold of someone for the last week wondering where my equipment was in their evaluation process. I declined the offer and asked when I could expect my equipment to be returned and haven't head back from anyone. When I call all I get is voice mail, when I email I get crickets. After reading all the reviews I'm doubtful I will receive my equipment back or if I will receive it back in the same condition I had sent it. I would never recommend doing business with Adorama, IL stick with *** for all my future needs.

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Adorama I have purchased a few camera bodies and quite a few lenses from them in the past

I have purchased a few camera bodies and quite a few lenses from them in the past. When my wife wanted to get me a new lens I pointed her to them. Problem arose when the new Nikon 200-500 we ordered from them was an open box product. The lens was put in the manufacturers box with all rear lens cap poking out of the bottom of the box and all the packing material stacked on the front lens cap (some of it crushed) . When talking to the company rep one day he asked me to inspect it and see if it needed to be returned. After inspection on day 2 another rep tells me it is in fact new and asked if I had contacted Nikon for the defective lens instead of reading the issue in the notes. We sent email with pictures of how it came to me and they apologized and offered $25 for the "poor packaging". I would have returned it and waited for them to get more in stock but that doesn't appear to be happening. Buyer beware.

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L. Jast
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I purchased their VIP360 membership because I thought it would be great to have as we've been purchasing from Adorama since pre-pandemic. Loved the idea of 2-day shipping to get things to our business in a timely manner. Purchased a $5K Camera, and expected it to be shipped in two days. After two days, I didn't receive anything. I followed up with customer service, asking them what "PUW LABEL LOST" meant, because that what it showed in the system for the shipping label. I was told to please allow 2-3 days for the shipping company to contact me. They didn't get back to me until 5-days later, with a, "Sorry for the inconvenience as we work on this matter. We will contact you when we have updates.". After multiple attempts with contacting customer service, I was meant with very vague answers. No one could tell me what was going on, if it was shipped, if it was lost, if it was even in stock. When I asked for a refund on the 10th day. I was told I wasn't able to get a refund because it was already in the system as an invoice, so I would have to wait to receive the item, and then initiate a return. Then on day 18, I contacted customer support, to which they told me, that I was going to be refunded, and to allow 2-3 days for this to reflect in my account. The next day, I received notice that the item was shipped out, but they didn't ship it to my residence, they shipped it to the *** Store. Why in the world did the ship an item out when I wanted to cancel it in the first place? So here I am, on day 20, waiting for a refund, to which I'm told now that it won't happen until the package is intercepted from *** and sent back the Adorama. Absolute worst experience ever. Work deadlines were missed, VIP360 is a joke, and customer service is not helpful. I will never shop here or do business with this company again.

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R. Schimmel
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I was selling a photographic lens and accessories. The customer service was pathetic. I was lied to multiple times. The used department staff have no integrity. Their actions are close to being criminal.

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W. Bailey
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My experience with this company has been downright awful. Firstly, the employees are rude and disrespectful. *** and *** in particular were extremely offensive and childish; the disrespect from them both, particularly from ***, was egregious. I ordered a lens and months later still hadn't received the item. I spent another few months dealing with the hassle of a dispute for the non-delivered item to simply be messed around with; I sent countless emails without receiving a response. Only months later did I receive a refund after countless hours spent emailing and over the phone as well as having used a ton of misplaced energy. I would highly recommend staying away from this company.

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G. Rogahn
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The following email correspondence is a summation of my experience with Adorama.Email subject: Customer ComplaintLegal Action Required?Attn: Support,Email correspondence between myself and a *** of Adorama began Aug 5, 2022, 11:15 AM.The following low hours equipment was confirmed shipped Fri, August 12th, 2022, and acknowledged by *** Aug 12, 2022, 12:35 PM.After 7 days with no correspondence from Adorama, I contacted *** on Aug 19, 2022 at 11:03 AM stating the aforementioned gear was confirmed delivered two days prior on Wednesday, August 17th and received by a "***''. *** responded the same day with: "Hi! - Package is on our loading dock. We will email you once unloaded. Thanks!." 12 days later, I contacted *** with: "Hello, I am requesting an update on the status of my gear. Last correspondence was 12 days ago on August 19th." *** responded: "Hi! Please call *** at *** in about an hour for status update. thanks!" Adorama trains employees' communicative skills to respond with "in about an hour".As a business professional, I repeatedly stated, "Email correspondence is required due to travel" but was ignored and urged to call. With that said, I made time to call a "***" on September 1st as well as today, September 2nd to no avail. After repeated call attempts (x3) a text message was sent to "***".Punchline: Adorama was only prompt to respond to all correspondence when it was to sell me on selling them my gear; purposefully over-quoting my gear initially in an attempt to gain my confidence to lowball me afterwards. Adorama wasted 5 weeks of my time and returned my equipment carelessly and haphazardly with half of the equipment not wrapped properly, much less professionally. Adorama is incompetent, uncooperative, fraudulent, and should be investigated.

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Adorama Adorama is always fast to get my product shipped and to my door

Adorama is always fast to get my product shipped and to my door. Always excellent!

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C. Zulauf
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I made a purchase online and then never received the goods. When I went to cancel, they told me that I had already purchased the apple care and that I could not return it. But I never review the goods! Ive had to call my credit card company to resolve the matter. Stay away.

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A. Haag
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On January 27, 2022 we ordered a *** HXR-NX100 Professional Compact Camcorder and a 3 POD V3AH Video Tripod from Adorama Camera and received it within 2 weeks. We are a small *** that did not have our first service of this year until April 3, 2022 due to Covid restrictions. I understand that the return policy for Adorama is 30 days, which is unfortunate for us because we were not able to fully test out the equipment until after the 30 days. I am not complaining about the return policy, although it's not unreasonable for companies to allow 60 days for returns. The reason for filing this complaint is to make consumers aware of the problem we had with the inaccurate information I was given by their *** We wanted to return both items, which didn't work out for us because the video camcorder is very heavy to carry for a 3 hour service and the room were we meet didn't have enough space to allow use to use the tripod with enough room for the angle we needed. When I called Adorama about returning the items, someone in *** gave me incorrect information that we could mail back the items to be reviewed "for a maximum of 70%, either in the form of a check or towards other items." We mailed back the items and when we received the call from the *** they offered us $717 for both items that originally cost $1,596. When I asked why it wasn't 70% they said it was "70% of the Resale Value", Resale value of the Camcorder that was $1,497 was down to $950 and they were only offering us 70% of that. For equipment that was only used 3 times, it was an unfair offer.

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E. Haag
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I shipped out my camera gear to Adorama after speaking with a person about my gear and how much they would give me for selling it. They recieved it on May 31st. I was told it should take 3-5 business days to process and then they will get back to me. Well i didnt know it was some jewish holiday so they closed that next day, then the guy i was emailing came back one day then left again and didnt say when he would be back, so i didnt know who to email about how long this process would take. Then i finally got an email saying they recieved my gear...3 days later! So i called them and asked what was the delay, they say they were backed up. So i waited some more. I havnt heard anything from anyone on if my gear was even looked at yet and its now June 16th. The gear i sent was mint condition, i literally used it 2 times, the rest the time it stayed in the bag. Over *** of gear they were going to buy from me for 1k, so i lose $700. I was willing to do it cause i needed the money for my bday, Wedding anniversary and muy sons graduation all in the same week. I did this transaction i figured within enough time that i should have had the money by then...now all that has passed, i barley was able to do all i needed too...and im still waiting from som kind of update from Adorama.

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Adorama I order my Cannon AX-50 on 3-6-2021

I order my Cannon AX-50 on 3-6-2021. Everything arrived on 3-9-2021 just as described. It was a pleasure doing business with them.

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A. Crouch
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Purchased from Adorama twice, both were a disaster. Their website *** say in stock, but it's probably not. (took a week to ship "in stock" items, then customer service said they were waiting for a new order to come in...Hmm...) *** is awful - I hate to be rude but it's like talking to a brick wall. Over 30 years in music and this is the worst experience I've ever had. My recent order was two, 100 pound, powered subwoofer speakers. They arrived in original (from ***) boxes, which were basically shot. Two subs have 16 corners total, and 12 of them were damaged, both the wood cabinet and the grills. Grills were bent on the corners such that the centers bulged out from the cab and rattle when in use. They offered $200 refund total. That's 6% of the purchase price without tax, and not even half what it will cost to repair these "New" subs. Over a week to review my initial damage photos, then another week and a half of me trying to reach an acceptable compromise of an industry standard 15%. All the while, they are threatening that *** has been instructed to pick up the subs for a return, even though I told them three times the boxes were destroyed and I was not agreeing to return them at this time. Finally, today, after I had sent them many more damage pix and explanations, they stood frozen on their original $200 offer and *** knocked on my door. Unbelievable! I apologized for the incompetence of Adorama to the *** driver and took the $200. I also told Adorama that this is the last *** of my hard-earned money they will ever see, and that anyone within my sphere of influence will hear this story. I've never had a vendor so unwilling to do what's right for their customers. Shoot, even *** refunded me 15%, with one phone call and no questions asked, on a bass guitar that was supposed to be new in box but was obviously a floor model and missing it's hex wrenches. Pretty sad when *** makes you look that bad on customer service...

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E. Murray
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Adorama is horrible. Avoid at all costs! I tried to place an order for just over $2,500 on a debit card. Short story, their "system" could not verify my billing address and had me try the order three times. They did not cancel the earlier orders, and they would not ship the products, so they are sitting on over $7,500 of my cash and I've got to buy the gear elsewhere. Crooks.

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J. Walsh
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I am currently waiting for my credit card company to finalize investigation regarding an item that was charged twice by Adorama and their refusal to cancel an order for a laptop due to their inability to deliver the item in less than two months. As soon as the purchase was processed and I was informed the item was not readily available I requested a cancellation and was declined. There was absolutely no indication on their website where the online purchase was made that delivery would not be immediate and that it was final sale irrespective of circumstances. This is a very shady, mercenary company. Buyer beware!

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A. Roberts
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Horrible.Ordered a desk, received one of two boxes for the shipment, all boxes are labeled part 2/2 but the shipping label only notes one box in the shipment. *** via email simply responded by copy and pasting the "what's in the box" section of the product detail page on the webstore, not helpful. On the phone was told they have an inquiry to the warehouse to find the other piece of my order and it would take 2 business days. I called to follow after 2 business days and was told it would now be ANOTHER 2 business days simply for the inquiry. The shipping record in their shipping software should show what was shipped, their inventory should show in what warehouse, aisle, row, shelf whatever where the product is waiting to be picked for fulfilment. It should not take 5 days to figure this out. I have asked for this to be escalated multiple times. All I have been offered is a "call back" Almost $700 order of which $140 was for shipping and nothing but canned responses and "wait 2 more business days for investigation"If an order is picked and packed within minutes of being placed, the process to pick the same item and find the missing piece should be possible within a similar time frame. I'm on day 5 with no meaningful updates and an incomplete shipment. FURIOUS

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Adorama They have delivered everything promised

They have delivered everything promised. When the one time their was a glitch, they made good. They have always been a great company. I do not know why the negative reviews, I just hope their negative outcomes can be turned around. Their store brand items have always delivered.

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Adorama I came here to the BBB site trying to figure out how Adorama delivered my purchase that they said would take ****

I came here to the BBB site trying to figure out how Adorama delivered my purchase that they said would take *** business days in only 37 hours and 21 minutes from when I actually ordered it on their website. I was hoping BBB would reveal a local warehouse or something because as far as I know they are all over in *** and ***. I'm sitting here in the Rocky *** Most everyone else comes here to complain so I thought I would put in a good word for these people. Their stellar rating is in *** contrast to these reviews for this very reason. No one is absolutely perfect but from what I can tell, Adorama comes a heck of a lot closer than most. I hope everyone else here eventually achieved an equitable solution to their very out of the ordinary service.

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Adorama The storefront itself is great, but they actually tend to have better deals online then in-store if you're buying more

The storefront itself is great, but they actually tend to have better deals online then in-store if you're buying more entry-level equipment. As far as new equipment goes, I have been happy with my experience. I had placed an order and made two errors: one was I ordered the wrong light. I contacted Adorama before it shipped and their customer service (It seems like just 1 person?) is very friendly and helpful. She switched it to the correct light and I received the correct light. The next mistake was that I ordered a 3 c-stand kit forgetting that I needed a carrying case. When I checked the website the next day I saw the same c-stand kit being offered with a case for 50% off the case's regular price. I called customer service again and asked if they could honor that price and add the case to my order and they did. Adorama is a staple of NYC, I am sad that other people haven't had the same positive experience I have.

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Adorama Hello Nancy and Team, Thank you so much for not canceling my order, but to oversee that my order will be arriving by

Hello Nancy and Team, Thank you so much for not canceling my order, but to oversee that my order will be arriving by tomorrow afternoon. I don't know why so many customers have written negative reviews of your business. I have been a customer of yours for five years now, and my business experience with Adorama has always been positive and pleasant. I will leave a nice review of your company on the BBB, after I received my package tomorrow. Thanks again for not canceling my order. Have yourself a safe 4th of July Weekend. It has been a pleasure doing business with you. I am a lifelong customer of yours. Here is the backstory: I ordered three Dahua Wifi Cameras from Adorama. These particular cameras were on backordered. I placed my order with Adorama regardless. It wasn't long after I placed my order, Adorama's customer rep sent me an email, stating that my order is being drop ship by the manufacturer, since Adorama didn't have the items in stock. About a week went by, I received another email from Adorama, saying that my order was still on back-order at their distributor. At this point, I could submit a cancellation on my order. It was still undetermined as to how much longer it would take to fulfill my order. I replied back to Adorama, requesting a cancellation on my order to have a full refund credited back to my *** account. The next morning, I received an email from Adorama customer service, stating that my order had been shipped, and it would be arriving in a couple of days. I was ecstatic to hear the good news. I wrote Nancy and her team the above email message. As I stated in an email, I have been a customer with Adorama for five years now, and I never experienced any problems with this company. If there is any problems at all, I am sure Adorama Customer Support will work diligently in resolving it. Thanks for reading my personal dealing with Adorama.

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Adorama My Experience with Adorama's Customer Service: A Mixed Bag

I gotta say, I was pretty surprised when I saw all them bad reviews about Adorama. I mean, I've spent a ton of money with them and only had one issue. Now, I ain't trying to say that other folks' experiences ain't valid, but I just wanted to share my own story.

So, here's the deal. I ordered this used 350mm telephoto lens for my Mamiya RZ67 camera. Now, this camera is a newer version of the RB67 from back in the day. The lens interface is electronic on the RZ67, which is different from the RB67. Anyways, Adorama sent me the wrong lens model. I was pretty ticked off, but I knew I had to contact customer service to get it sorted out.

Now, I ain't expecting the person on the other end of the phone or email to be an expert on photography or anything like that. They're just there to help me get my issue to the right person. So, I sent them pictures and gave them as much detail as I could about the different lens mounts between the two cameras. It took a few days for the information to get to the right photo expert within Adorama, but that's just how it goes sometimes.

On the second day, I got a return shipping label and was told that my refund would be processed once the lens was back in their hands. It was frustrating, sure, but I appreciated that they were taking responsibility for their mistake. I had to wait until Monday to start the return process, but by Tuesday afternoon, everything was sorted out. I got my refund and didn't have to pay anything out of pocket, aside from some wasted time and disappointment.

Now, I ain't gonna lie, I was pretty bummed about the whole thing. But when I look back on all the times that Adorama did right by me, I can't really complain. They admitted their mistake, accepted the return at their cost, and processed my refund. That's all I can ask for, really.

So, would I buy another used lens from them? Probably not. But there's a whole lot of other stuff that they sell that I'll keep buying. They earned my business by doing right by me, and that's all that matters.

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Adorama Beware of Adorama's Customer Support: A Nightmare Experience

I am currently in the middle of a customer support nightmare with Adorama, and I must warn you to beware before making any purchases from them. I have never experienced such poor customer care in my life, and I will never buy from them again. I strongly advise you to consider other vendors like B&H Photo or Sweetwater, who offer the same products at the same prices, with a team that actually cares about their customers.

Adorama may be a respected vendor, but their customer care is an absolute nightmare. I have been dealing with at least 8 different customer care associates over the last week, through 44 emails, multiple chats, and a phone call. They simply do not care enough to fix their error in a timely manner.

The issue is not complicated. I purchased a Clearsonic drum lid kit that was supposed to come with 6 pieces, but two pieces did not arrive. All they have to do is locate the missing box and send it or refund me for the value of the missing items ($190). However, for an entire week, I have been getting emails telling me that they are trying to get hold of their warehouse, but are getting no response. It's constantly, "Please give us 1-2 business days". Well, it's been a week at this point. I keep getting passed off from one person to another. They can't simply contact their warehouse and locate the box. Or, it's not that they can't, it's that they don't care to.

It has become clear to me that this is a greedy company that does not care at all about their customers after the sale. Their customer support department has been outsourced to another country, so the associates have no investment in the company or motivation to truly help. They have no interest in resolving my problem, but it seems they plan to just sit around and try to wait me out until I give up. That's not going to happen.

Unfortunately, I am at a disadvantage because I cannot make them contact the warehouse or refund the value of the missing items. I just have to sit here and wait on them?

I strongly advise you to avoid purchasing from Adorama unless you want to end up in a "Customer Care" sinkhole like the one I am currently in.

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Adorama Adorama Review: Worst Company Ever - Buyer Beware!

I recently made a purchase from Adorama, ordering a Samyang 35 1.4 lens with a $14 shipping fee. However, after waiting for 10 days, I received a completely different lens - a Samyang 14 2.8. To make matters worse, this lens was $70 cheaper on Amazon! I immediately called Adorama to report the issue and spoke with a customer representative named Cleo M. She informed me that if I wanted the correct lens, I would have to pay an additional $55. I couldn't believe what I was hearing! I had already paid for the lens I wanted, and now they were asking me to pay more for their mistake.

Cleo M. told me to send the incorrect lens back, which I did right away. However, after 9 days and multiple emails requesting either the correct lens or a refund, I still hadn't heard anything from Adorama. All they would tell me is that they no longer had the item in stock, even though it was still being advertised on Amazon for the same price I had paid. They also claimed that Amazon had put the wrong tag on the lens, and that I would have to pay more if I still wanted it. Meanwhile, B&H had the same lens for the same price.

It has now been 18 days since I first contacted Adorama, and I still haven't received any resolution. I've sent multiple emails expressing my frustration and asking for my money back, but they haven't responded. I even had Amazon send them a letter on my behalf, but it didn't seem to make a difference.

In my opinion, Adorama is the worst company I've ever encountered. They advertise one product and send you something completely different, then ask you to pay more for the correct item. They waste your time and hold onto your money without any intention of resolving the issue. I would strongly advise anyone to avoid doing business with them. Instead, go with Amazon or B&H. Don't make the same mistake I did - buyer beware!

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Adorama Complaints 61

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Adorama On Nov. **** (Cyber Monday) I ordered a camera bundle from adorama.com for $1698.00 with free 3 day shipping

On Nov. *** (Cyber Monday) I ordered a camera bundle from adorama.com for $1698.00 with free 3 day shipping. On Dec. *** when the package was suppose to be delivered, I saw it was received at a shipping hub in Portland, OR (where I live) and was being returned to the sender in NJ. I contact the shipping company and they stated "the package had a erroneous label and was being sent back, nothing can be done to stop that, contact the seller." I contacted Adorama immediately and they confirmed the issue and that since the package was already in to mail being returned to them, they could not stop that process. They assured me it would be sent back to as soon as they received it, and for my troubles they offered me a $25 gift certificate after I had to request some form of goodwill. On Dec *** I checked my credit card statements and saw that the original order was being processed as a refund. I contacted Adorama once again on Dec. *** and they confirmed that "even though they had notes about shipping the package directly back to me, it was being processed as a refund". When attempting to find resolution with Adorama they said that since my original order was a promotion, I could not order it for the same price, rather pay $100 more and get that difference refund to me. I refused this and they were able to offer me the same deal for the original $1698.00. I then had them place my original order for the original cost. Due to another issue, I again request some form of goodwill and they started off with an additional $10 gift certificate (keep in mind this would be 0.5% of my order), I did not find this appropriate given now the multiple errors that Adorama has now caused, and due to the fact that I was the one to discover these issues each time and I was the one who had to reach out to them, Adorama never reached out to proactively. Adorama was able to offer an additional $25 gift certificate but no more as they stated I "could cancel my order and receive a full refund". I accepted, but requested that both $25 certificates be used as credits toward my order as I was not comfortable ordering more products from this seller. They accepted and I have this in writing. I was notified that my new order was shipped the same day (Dec ***), however, they failed to honor the same shipping as my original order (free 3 day shipping) as it was set to be delivered Dec ***, 8 days from the time of order. On Dec *** I was issued a refund of $1673 ($25 off my order price), meaning that they incorrectly kept my money. Once again I contacted Adorama to correct this and was told that "Yes, there was an error with your refund". I asked about the two $25 credits, as I had not seem them yet, they assured me they were being process, I told them I was very doubtful of that given my experience. When I attempted to ask for additional goodwill as they keep making errors at each new part of the process and as I have to be the one to follow up with them, they refused. On Dec *** I received two emails, one stating that my additional refund of $25 dollars is being processed, and the other stating that a credit of $49 dollars is being processed (the correct amount being $50). Given the multitude of errors at every stage of this process I believe these not to be honest mistakes, but rather inappropriate business practices of Adorama purposely trying to harm my experience and financial health.

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E. McKenzie
Mar 06, 2024 8:29 pm EST
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On November 5 2022, I ordered a laptop from adoroma, and I never recieved the laptop, the package was missing. I filled a claim with *** on November 15. On January 18th they approved the claim and sent adoroma a payment of $1,907. and *** has kept both payments from my credit card and from ***. They never refunded me the $1,907. I have attached the claim approval Documents from ***.Adoroma Order#

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R. Boyer
Mar 06, 2024 10:03 am EST
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Adorama was to process my refund within 3-4 business days. The did not bother to do so even after promising on day 3 that by day 4, the refund would be issued. The company refuses to issue a refund and I am seeking help for that reason.

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W. Hartmann
Mar 05, 2024 5:54 pm EST
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Placed an order on 1/26/23 and the order was fulfilled. However, I was charged twice for one of two items I ordered this happened on Adorama's end. I have been trying to get in contact with management because the lower level customer service representatives have no access nor any authority to process refunds. They can only send in a "request" based on my issue. I get no assurance that my refund will be processed. I keep being told that my "request" will be sent in and I should receive a follow up email in a couple of days. I've spoken three times to three representatives over the past week and a half and I'm seeing no resolution on this. Just a lot of run around. I can't even get through to the "management department" because I'm told there's no one available. I don't get even offered a callback. Instead, I just got off the phone and was told I should try to call back in an hour to get a hold of someone.I have tried to dispute the charge with my credit card's bank, but Adorama came back and said those charges were authorized. So that didn't work. It's clear as day, based on the invoice (which shows being charged for the item in question just once), the screenshot from their website (that shows I've been charged twice) I've attached that this was a double charge through no fault of mine. This should've been resolved very quickly the first time around but based on this being treated as a request and not receiving any kind of communication or assurance, I'm not feeling trusting of Adorama and want to take this as high as I can to resolve this. This whole process has been utterly frustrating and has thrown massive doubt over me as to how they treat their customers and their definition of customer service.

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G. Heller
Mar 05, 2024 5:46 pm EST
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On Jan 24, 2023 I contacted Adorama *** I communicated with *** with the interest in selling my ***, Lightweight Zoom Cine Lens. This lens retails new on the Adorama site for $10,400. The lens retails used on the Adorama website for $8299. My Lens was in immaculate condition. No scratches on the body and the lenses were flawless. *** gave me a quote of better than $5000. When asked how much more than 5k, he said it would have to be examined. I sent the lens to their used department and was contacted by *** On March 2, 2023, *** contacted me with a quote of $5200. He said he would only pay 70% of that value and quoted a price $3650. I asked him in an email on March 3, 2023, quote: Is there a mechanical or cosmetic issue with the lens that Im not aware of? He replied that they would be selling the lens for $5200. On March 6, 2023 I replied without debating and asked for my lens be returned. After several days of delay because of a holiday, Adorama finally sent the lens, and I received it at 7PM on March 13, 2023. After carefully unpacking it and examining the lens, I found it damaged with a dent on the focus barrel. There was no damage to the box it was sent in, so the damage most likely happened prior to them sending it back to me. But as stated previously, I asked *** on March 3, 2023 if there was any cosmetic or mechanical problems with the lens, and he didnt say there was. I can only gather that they damaged the lens while it was in their care, they were aware the lens was damaged, and sent it back to me I can only assume they hoped I wouldnt notice. Immediately on March 13. 2023, I contacted *** who acknowledged it, and said he would look into it. Theres been no response then. I want it understood this lens, according to Adoramas website, has a resale value of $8299.00. Theyve had the same model in the same condition listed twice. Now, that my lens is damaged, I dont even know if it has value. The damage may seem superficial, but its unclear if there is damage to the many gears and lens elements inside the lens that prevent it from functioning properly. According to Adoramas *** they pay for shipping both ways, and they cover insurance as well. As it stands now, I cant sell this lens because it is damaged and possibly irreparably. Therefore, I need them to compensate me for the value of the lens according to their own website $10,299.00. They damaged the lens, they know they did it, and now they are being completely silent.

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Adorama May **** 2020, I called in to adorama and placed an order with Mike F****** for a Macbook Pro 16" totaling to $4619

May *** 2020, I called in to adorama and placed an order with Mike F for a Macbook Pro 16" totaling to $4619 including a $20 wire transfer fee. I was told it would take two weeks before i would receive the computer but given the current state of the world i was patient and waited the full two weeks before emailing Mike to find out about my order. Upon emailing Mike he let me know that the computer is scheduled to be delievered 6//2020. 6/*** came and went with no tracking number for my laptop, I called into customer service and spoke with an agent named Noah who informed me that it was "already built and awaiting shipment", with that info i felt a little more at ease at that moment. On the *** of June I got an email back from Luke as i put in an online inquiry for my order status since customer service is closed on the weekend, and i was told that my delivery was pushed back to 7//2020 with no substantial reason for the delay and since i cant speak with apple directly since it was being drop shipped i'm relying on all the order info i receive from adorama. After receiving the news of the delay i emailed Luke back expressing the frustration of getting the run around on what is actually going on with my order since i was previously told it was built and ready to ship ultimately finding out that it was not built and consequently losing out on two months work waiting on the laptop based on the time they said that my laptop would ship out on 7/*** with about another weeks time in transit being delivered from Shanghai. In the email i cc'd Mike who I spoke with about the matter and convinced me to hold out one more week to receive the order which i did and emailed customer service back letting them know not to cancel the order. 6 days later on July *** i received an email from Mike telling me to give him a call in reference to my order, after talking to him i was told that the order had been delayed once again another two weeks from the most recent delay of 7/*** to the ship date being 7//2020, I didn't cancel it at that moment hoping that it would somehow be delivered sooner, the weekend of July *** I decided to call Apple and inquire if they had experienced any delays on orders from there end outside of the building process and asked if the date quoted on there checkout is set in stone which they confirmed. With that info i put in a request to cancel the order the next day on the *** i received an email from Jude since i had put in a request to cancel before and this time i fully went through with the cancellation. The next morning 7/I received an email from Luke confirming the cancellation of the order and that it would be refunded in 2 business days, i waited until friday 7/*** to call in and check on the refund as i haven't received the funds in my account and when I called in i spoke with an agent who let me know it was refunded as store credit. This i was furious about and had a very big issue with for a number of reasons, in between the time of the order being cancelled and confirmed as cancelled i never expressed any interest in receiving $4619 in store credit when my only need had not been fulfilled which is receiving my laptop so i can get back to work since i'm out of commission until i do so, also that option was never brought to my attention before being put through and finally there is no definitive proof of me having store credit under any logins or in email form from adorama. I didn't receive anything indicating store credit was given only that it was cancelled and i'd have my money back in 2 business days. Unsatisfied with the whole ordeal i called Mike the salesman i had been in contact with through the whole process who nonchalantly told me i'd have to speak with customer service because there's nothing he could do about it being issued as store credit and that I'd have to wait on a paper check. Calling back in to customer service i spoke with an Agent named Albert and I let him know that i want the money i spent returned to my account that day and was told that a request would have to be put in for it to be wired back or else it would be a paper check and since it was later in the day that friday their corporate office was already closed and the request would take two more business days, which brings me to yesterday when I spoke with an agent named Hope who let me know that i should receive it today 7/*** and i have yet to receive my money. This has been an ongoing issue the past two months I just want my money back so i can take my business else where order my laptop so i can get back to work and take care of my family, i've been scrapping by during this whole process and have been turning away work or referring opportunities to other colleagues.

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E. Osinski
Mar 07, 2024 2:49 am EST
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I accepted Adorama's offer to buy my camera (a Nikon D-500 and a zoom lens) from me through their *** They lowball offered me $700 for it, and then said they would raise it to $800 if I would buy something from them with part of the money they are giving me for my camera and lens. I accepted and ordered a Flashpoint Strobe for $313. It came as promised. Since then I have had to ask three times for them to send me the remainder of the money they owe me for my Nikon D-500, $487.00. They now just ignore my emails and phone calls. It's a shame as I have dealt with them for several decades with no problems, but this is the first, and last time I have tried selling something back to them. The Adorama Quote for my case is #

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D. Mitchell
Mar 06, 2024 4:58 pm EST
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Decided to go with adorama because of their points system. Spent $11,000. They double charged my card, and then split up the one purchase into dofferent payments constantly charging and refunding. Its not a couple dollars, $11,000 to double charge and then sporadically charge is a lot. After saying the item was in stock when i ordered, its all of a sudden on back order *** they wouldnt tell me when i could expect it. I called the manufacturer and they gave me shipping dates, when adorama lied and said they didnt have any. Then the order on my account said the points would take 35 days, but they never showed up. I contacted customer service but they all of a sudden couldnt find my account, they said the order number isnt attatched, even though the only way to find the number is to log in. I even sent them a screen shot. I had to chat with them for two days before they did something, and even then im not sure if its even resolved, they said itd take even longer. Over all it seems shady and scammy that theyre using a rewards system and then not giving the rewards on high dollar purchases. Im including two screen shots that shows my order on 1/6 with no points and the dollar amount. If theyre not going to actually give points for purchases they shouldnt advertise it or they should follow through on the rewards.

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M. Bernhard
Mar 04, 2024 2:03 pm EST
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Please can someone help me out ***-1 this is a problem. On 2/242023 I put $200 down on this order when I did place my order I told *** that I did not have the whole amount and I explained to him I will be able to pay it off in about a month and I informed him that I will be paying in several large chunks. He placed the order. On the date of 3/1/2023 I did not cancel my oder willingly *** demaned the whole amount to be paid at the time I was only ready to put $400 as payment towards my bill at the time. He was very different than when I had placed my order from him He was quite angered not polite at all. I was so shocked and embarrassed and I nicely asked him if just this once could he please ask someone if we could make this deal happen, His comments was no We gotta close the deal now I put this on hold for you and now you only want to pay $400 in a very pushy tone. We dont hold orders any longer than 7 or 14 days. I spoke with a supervisor named *** she said she would call me but no call and the item is back listed on the Adoroma website. By this time I was in tears I am holding my credit card in my hand than in the blink of an eye my dream of owning that FENDER CAB 810 was smashed. So I hope by reaching out to your great and kind company for help regarding this matter.Please pass this to the supervisor that I have faith in her. In the next couple of day I will have A norther $200 to Help rectfie my debt . Please I am going to pay ADORAMA as fast as possible. I am truly sorry about any misunderstanding this might have caused. PLEASE WORK WITH ME Thank you ***. PS I will understand if this request falls on the side of not in your compies way of usual business. Adorama always was so nice to me the people were always very cultus and friendly. Please send my apologies to ***, about this misunderstanding. Thank you and God Bless! Sent from Mail for Windows

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R. Green
Mar 04, 2024 10:20 am EST
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I recently reached out to the Adorama Used Camera department to cash out on some equipment I sold to them. I had a credit on file and I was told that my check would be mailed out to me in January. I waited a couple of weeks to allow the mail to get to my house. I live in *** and they are in ***. It has since been 6 weeks. I have emailed and called, leaving messages to check on the status of the $925 check and I am not getting any replies back from them. This has become more than a waste of my time and annoyance. They are not holding up their end of the bargain.

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Hello I return my flashpoint 600 light on 8/10/23. I been in conversation with customer service since September. I spoke with different agents numerous times they keep telling me it's not in their warehouse. I spoke with some and gave them the information with the tracking number they took it and stated give a few days to respond. I then called back and...

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Is Adorama Legit?

Adorama earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Adorama stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Adorama's reputation as a trustworthy leader in their field. Customers can rely on Adorama's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Adorama. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Adorama has received 16 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Adorama has registered the domain name for adorama.com for more than one year, which may indicate stability and longevity.

Adorama.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Adorama.com you are considering visiting, which is associated with Adorama, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Adorama have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Adorama website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adorama.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Adorama.

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adorama is a scam, they are trying to scam me 2nd time in 1 year. In jan. 23 adorama sold me a drone without a battery charger. tied to upsell the charger, when i proved them that charger should be included, adorama lied that the charger is on backorder, then made me wait for refund over 1 month. I had to file a fraud charge back to get my $1000.00 back...

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Adorama Camera/Lens

Your Adorama Invoice # [protected]

I purchased a Canon EOS R6 Mark II Mirrorless Digital camera and CANON RF 24-105MM F/4 L IS F/ CANON R lens from Steve Chill in the Used Department after trading in some Nikon gear. I thought both items I purchased were new. In fact, the lens was used. I tried it out, but decided to return it because it was not under warranty. Unfortunately, I left my Hoya 77mm HD3 UV Filter on the lens when I returned it. Adorama received the lens on August 22, 2023. I called on that date to request the return of my filter. To date, Adorama has failed to return my filter. I want to purchase a new CANON RF 24-105MM F/4 L IS F/ CANON R lens from Adorama. But I refuse to do that until I can be assured that my filter will be returned to me. This doesn't take two weeks. I would appreciate it if someone would do the responsible thing and return my filter. Thank you. Eugene Yount [protected].

Desired outcome: Return of my personal Hoya 77mm HD3 UV Filter or providing a new one for my order of a CANON RF 24-105MM F/4 L IS F/ CANON R lens.

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Adorama Adorama's Fraudulent Business Practice: Selling Defective Items as New

Adorama is a website that I recently purchased a FLIR thermal monocular from. I was ecstatic to see that they had a deal on this item for 70% off retail price. I quickly placed my order and paid for 2 day UPS shipping. I was not the only one who took advantage of this deal, as I am part of a forum where multiple people also placed the same order.

However, my excitement was short-lived as less than one day after the sale was taken off and the item was showing in stock back at the original MSRP. I was worried that I may not receive my order, but to my surprise, it arrived. Unfortunately, it was not what I expected. Every single item that was reported to be opened, used, and completely defective. Some with old photos on them, some with missing components and batteries, some covered in mud, etc, but all of them were completely defective. Confirmed by FLIR themselves. Not one new item showed up.

It was clear to me that Adorama had a bunch of used, defective, non-working units and priced them at a wildly discounted price point and marketed them as new. Then sold units that they knew were junk without disclosing it to the buyers. This is not only the worst possible business practice I can think of, but it's entirely illegal. I was not the only one who had this experience, as there were many others who had the exact same experience.

I contacted Adorama customer service and spoke with manager Jessie M. They promised to overnight me a brand new unopened item of the same model, once UPS confirms receipt of my returned defective item. They also sent an email stating the specifics of that conversation so that I have it in writing. However, when the new item arrived, it was in the same used/defective condition.

I am appalled by the sheer audacity of such a fraudulent business practice and believe that it should be exposed to the public. I have screenshots, pictures, emails, and proof of all of the above, which I have included with this complaint. I hope that Adorama takes responsibility for their actions and makes things right for their customers.

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Adorama Disappointing Customer Service Experience with Adorama: A Warning to Online Shoppers

I recently had an experience with Adorama that left me feeling frustrated and disappointed. I ordered a 1.5TB hard drive through eBay, but when it arrived, I discovered that they had shipped me a 1.0TB hard drive instead. Unfortunately, I didn't realize this until five months later when I went to use the drive.

When I contacted Adorama to report the problem, they asked me to provide them with the serial number and model number of the drive. I did as they asked, but then they told me that it had been too long since I received the drive and that they couldn't do anything to help me.

I was really frustrated by this response. Why did they ask me for all that information if they weren't going to do anything about it? It felt like a waste of my time and effort.

This kind of experience is exactly what I expect from shady online retailers. It's either a bait-and-switch shipping practice or a poor shipping logistics process. And the poor customer service practice in this case has ensured that I will never buy from Adorama again.

Amazon has realized that to compete with brick-and-mortar stores, they need to provide extraordinary customer service. Adorama, on the other hand, seems to have missed the memo. They will likely remain a small operation that will eventually be run over by the likes of Amazon.

If you want to save yourself some headaches, I recommend dealing with a better online retailer. Adorama might be okay if everything goes smoothly, but if something goes wrong, don't expect them to try hard to fix it. Make sure to read their fine print carefully.

As an addendum to my original review, I want to note that I had many back-and-forth interactions with Adorama's "customer disservice" team. They accused me of confusing the hard drive with other purchases, even though I only bought three hard drives last year, and two of them were 2TB portables from Staples.

Later, Helen contacted me and claimed that the hard drive had actually been shipped by B&H, and she asked me to contact them instead. I haven't dealt with B&H since 2011, so I have a feeling that Adorama is trying to lay blame on the customer and discredit their competitor. Overall, my experience with Adorama has been frustrating and disappointing, and I would not recommend them to anyone.

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Adorama Adorama Rebate Scam: Beware of False Promises and Poor Customer Service

I recently purchased an item from Adorama and was excited to see a rebate offer of $30. However, after making my purchase, I realized that I had entered the wrong address. I quickly contacted Adorama to correct the mistake and was instructed to send in a rebate form with the correct address and UPC code.

Unfortunately, I made a mistake on the form and forgot to include the UPC code. When I received notice that my rebate had been rejected due to a mismatch in address and missing UPC code, I called Adorama's customer care to confirm what I needed to do to resubmit the rebate. The agent was helpful and provided me with the correct UPC code and assured me that my address would be updated in their system.

After resubmitting the rebate form with the updated UPC code, I waited for two weeks but did not receive any updates. When I contacted customer care again, I was told that my rebate had been rejected due to an address mismatch. I was confused because I had been assured that my address had been updated by the previous customer care agent.

The agent I spoke to this time was rude and unhelpful, claiming that I had denied the address update when I called previously. I couldn't understand why anyone would deny a correct address update, especially when I had already updated my address on my invoice. The agent claimed that the address in their database was different from my invoice, but this was contradictory because when I called previously, I was asked to verify my address, and it was verified with the new address that I had provided.

I feel like Adorama is running a scam by advertising rebates to attract sales and then rejecting them after the purchase is made. I would caution others to be aware of this and consider shopping with Amazon, which offers a far better customer experience.

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Adorama Adorama Review: Frustrating Experience with Online Order, Trade-In, and Equipment Replacement

I've been a customer of Adorama for years, since the 1990s when I lived in NY. I recently decided to trade in my old gear and buy new from them, but it was a disaster from the start.

First, they messed up my online order and charged me too much. After fixing the mistake, I had to go through the process three times and wait almost two weeks for delivery. This was after becoming a VIP member with a promised two-day delivery window.

Since I had already shipped my old gear, I had nothing to film with and had to delay a client for two weeks, losing money in the process. A few days later, I finally got a call about my old gear, but they tried to lowball me by over $1,000 off the quoted price. After an hour on the phone, we settled in the middle and I took a $500 loss.

When my new gear finally arrived, I was happy, but I had a problem on set with the new Ronin gimbal. One of the motors seemed to have a hiccup at about 70% movement.

Adorama told me to send it in for an expedited replacement. I figured I'd be down a gimbal for a day or two, but it ended up being a week with no replacement in sight. I had to explain to my client why there was no gimbal.

After five calls to Adorama, they finally told me there was no replacement in stock and offered me a $350 credit when a new gimbal costs $499 plus tax. It was eight days later, and I still had no replacement.

Finally, today, they told me they would ship a replacement and make it right. It's been a frustrating experience, but I hope they follow through on their promise.

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Adorama Adorama Review: Terrible Customer Service and No Refund or Replacement

Order No. ***

I gotta tell ya, I wouldn't recommend this place to my worst enemy. The customer service is just plain awful and they don't seem to care about making things right.

Sure, some of their stuff might be cheaper than other places, but trust me, it's not worth it. Spend a little extra and go with a brand name you can trust.

I ordered over a grand worth of stuff back in December and it was supposed to be delivered right to my doorstep. But guess what? It never showed up. And now, weeks later, I still haven't gotten a refund or a replacement order. They told me they'd issue a refund on December 14th after UPS finished their investigation, but that never happened. When I followed up with them, they said the investigation wouldn't be done until the 24th and that I'd get my refund then. But of course, that didn't happen either. And now they're saying they won't give me a refund or a replacement. What a bunch of crooks.

To make matters worse, I bought a camera from them a week after my original order went missing. And guess what? It was defective. I've been trying to get in touch with them for weeks now, but they won't even respond to my concerns.

I've talked to a bunch of their reps, including some lady named Helen Oster in NYC, and they've all been lying to me. It's like they don't care about building a relationship with their customers or anything. They just want your money and then they're done with you.

So yeah, I'd say stay far away from Adorama. Do your research and you'll see that I'm not the only one who's had a bad experience with them.

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Adorama Adorama Review: Poor Customer Service and Shipping Issues

I've been using Adorama for a while now, and I have to say, I'm not impressed. I switched over from B&H because of their terrible shipping issues, but it seems like Adorama has their own set of problems. Out of the three orders I've made, two of them were back-ordered without any indication on the website. One of these orders was particularly expensive and time-sensitive, so I was pretty upset when I found out it was delayed. I only found out because I decided to check my order status randomly. When I called customer service, they couldn't give me a straight answer on when my order would be filled. All they could tell me was that it might be sometime in the first week of September. I'm not sure I want to keep using a company that can't give me a clear answer on when my orders will arrive.

But that's not even the worst part. When I called to complain about my back-ordered item, the customer service representative was all ready to give me someone else's order information if I had the order number. I mean, seriously? That's a huge breach of privacy. And when I called a third time to find out when my order would be filled, I was told that the warehouse information wasn't linked to the website, so they couldn't give me an exact time frame. Not even an "exact maybe" this time. When I asked about another back-ordered item, the customer service representative checked the warehouse and said it wasn't available with no ETA. Three hours later, it shipped. So it seems like their customer service reps can't even see when something is or isn't in stock.

I've reviewed them on Yelp and Facebook, and five days ago, I was asked to email a relations rep directly. But it took her five days to respond, and when she did, she publicly blasted me on Yelp instead of dealing with me directly. She even lied about the situation. This whole ordeal has cost me more money than I was "discounted" in the purchase. I wouldn't recommend using Adorama. Their policy seems to be to blame customers for their own mistakes.

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Adorama Disappointing Experience with Adorama's Expedited Printing and Customer Service

I recently had an experience with Adorama that left me feeling quite frustrated. I ordered some pictures on a Sunday and paid extra for expedited printing. However, when I went to the Manhattan location on Monday, I was told that my order wouldn't arrive until the following day and that they would refund my expedited charge. This was disappointing, as I had specifically paid extra for expedited printing and was now being told that it wouldn't actually be expedited.

I was told that my order would arrive between 1 and 2 on Tuesday, so I called the customer service line to confirm that I would receive it that day. I was assured that it would be on the second truck out. However, when I stopped by the Manhattan location at 4 during my lunch break, I was told that they didn't have my pictures. I was understandably frustrated, as I had been told that my order would arrive between 1 and 2 and had been assured by customer service that it would be on the second truck out.

I was given the number for the manager at the Brooklyn location and called to take it up with them. However, I was told that the manager was busy and couldn't answer the phone. I spoke to another sales associate who told me that my order had missed the truck and that there was nothing they could do. I explained that I needed the pictures for that night, as my customer was having a party, but was told that I would have to come to Brooklyn to pick them up by 6 or wait until the following day.

I was frustrated that I had not received an apology for the mistake on their end, and that I had been given conflicting information about when my order would arrive. It was also disappointing that I had paid extra for expedited printing, only to be told that it wouldn't actually be expedited. I felt that if I had placed a larger order, this would not have happened.

Overall, I was very unhappy with my experience with Adorama and will not be shopping with them again. It is unacceptable for a company to make mistakes like this and not take responsibility for them. I hope that they will take steps to improve their customer service in the future.

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Adorama Adorama Trade-In Nightmare: Missing Cameras and Poor Customer Service

So I've been a fan of Adorama for years now. They always have great sales and their shipment times are pretty good too. I've even done a few trade-ins with them before, but I have to admit, they do lowball you a bit. But hey, that's just business, right? However, my most recent experience with them has been absolutely horrible.

I sent in two cameras for trade-in back in May or June and I haven't heard anything from them since. I tried emailing the first guy I talked to, but he just told me to call "Jack". So I called Jack, but it took forever to get him on the phone because he apparently never answers. Eventually, I just emailed him and he told me to call him at my earliest convenience.

Finally, after what felt like forever, I was able to get Jack on the phone. But then he told me that they hadn't received my cameras, only an empty envelope. I was confused and asked him why that was the case since I obviously didn't send an envelope. He said they would investigate and contact me once they had a resolution.

I tried calling Jack again about two weeks later and at first, he said that I had sent in some beautiful cameras and named two models that I didn't actually send in. So I corrected him and told him that I didn't send those cameras. He put me on hold for a while and when he came back, he said that they had received empty envelopes instead of my cameras.

I asked him if there was any update on the investigation and he said no, they were still investigating and would contact me when they had a resolution. Then he abruptly got off the phone.

I have a few concerns about this whole situation. First of all, I understand that the mix-up with the cameras could have been an honest mistake, but something just felt off about the whole thing. Especially with how long I was on hold. Secondly, Jack said that they received empty envelopes this time, with an "S" at the end. That just seemed weird to me. And finally, no one is answering my calls now and I still haven't heard anything about the investigation or my cameras. I just want to know what's going on.

Honestly, I wouldn't recommend anyone deal with Adorama for trade-ins. Their customer service is great before you send anything in, but once they have your items, it's a different story. They're very nice and they lie about the amount you'll receive. And apparently, they also lie about receiving your items once you send them in.

I just want to reiterate that this isn't the first time I've sent something to Adorama. The first two times went well, besides the fact that it took forever to get Jack on the phone. But this most recent experience has just been a nightmare.

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Adorama Mixed Experience with Adorama: Quick Delivery, Defective Charger, Missing Manual, and Shutter Count Mystery

I recently bought a Nikon D7500 from Adorama on June 24th. The delivery was super quick, only took 2 business days. When I opened the package, I was pleasantly surprised to see that the camera looked brand new! However, I was disappointed to find out that the manual was missing. But, I was still excited to use my new camera and went ahead to charge the battery. Unfortunately, the charger was defective. I had to call customer service, but their phone system was terrible and it was hard to hear the person on the other end. After explaining my situation, the woman apologized and said that they would send a replacement charger in 1-2 business days if they had one in the warehouse. She didn't mention what would happen if they didn't have one. This happened on a Friday and they only work Monday-Friday, so I had to wait until Wednesday of the following week to reach out via email. After about 3 hours, I received an automated email that my order had shipped. An hour later, customer service responded with the same message. I received my new charger 2 days later and it worked just fine. I appreciated that they didn't make me return the defective charger.

The product itself is great, but I wish it came with a user manual. However, I was able to find what I needed online. I do think that customer service could improve their game. I was so excited to use my new camera, but I had to wait for over a week to use it because quality control was not done on the refurbished product.

I also want to share something that I'm unsure about. Before placing my order, I called Adorama to see if they had an estimate on the shutter count. The woman I spoke with checked with the sales team and they estimated around 150,000 clicks. The camera is rated for 300,000, so I was happy with that answer. However, when I checked the shutter count (by taking a picture and uploading the raw file onto an online website), the shutter count was less than 100. I'm not sure if I received a much newer camera, which would be a fantastic deal, or if they erased the shutter count. If they erased the shutter count, that's kind of shady. The woman at customer service didn't mention anything about replacing the shutter with a refurbished camera. Regardless, the camera works great and I'm excited to capture some great moments with it.

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7:37 pm EST

Adorama Ordered Klipsch Speakers not received, partial refund after more than a month

I ordered Klipsch Speakers for around $700, those were not delivered after 2 weeks, frustrated with customer service could not provide any update during this 2 weeks. I called them to cancel the order, they canceled after 40+ days and only returned only 40% of the price, they are not giving any valid reason for 60% of the amount. There is no progress even with my credit company on remaining 60% of the return amount

Desired outcome: Please refund remaining amount

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11:25 am EST

Adorama Aries Drone Strobe Light

I ordered a Drone bundle from Adorama. One of the included items, a Aries Drone Strobe light, ARDSL, did not work. I have sent several messages to several different email addresses without a single reply. When I tried to initiate a return online it would only allow me to return the entire bundle, which I did not want to do. It appears that Aries is a company owned by Adorama. I contacted them as well, and received no reply.

Horrible, non-existent customer service. I plan to file a complaint with the State of Washington Consumer Protection Division as well.

Desired outcome: I would like a strobe that actually works. I'm happy to return that defective one if Adorama provides a pre-paid return label.

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12:19 pm EDT
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Adorama Celestron binoculars and tri-pod

I ordered these products for over $400 and they were shipped to the wrong address in a different state! I got refunded for the binoculars which were on sale for $100 off, lost out on that deal. But I'm still out $130 for the tri-pod that disappeared. Will never do business with this company again! I have contacted them several times with no luck. Pay Pal who I used to pay for this closed the case with no resolution.

Desired outcome: Replace the binoculars and the tripod.

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9:26 pm EDT

Adorama Items not received, shipping $ withheld

Ordered 2 items, ~$1,400 plus ~$100 shipping. They were supposed to arrive within 2 business days. After around 2 weeks, no updates from Adorama or the carrier. I call Adorama and customer service agent tells me the packages are lost and that I'll be refunded.

After a while I notice that the shipping cost hadn't been refunded. I call and they said that the items had been returned to them, and that the address was incomplete, and that I'd be refunded. Another week or more passes and nothing. I lodged a complaint through PayPal Credit and then call Adorama again.

This time they tell me it's my fault that the address was incomplete, which I tell them is impossible because I know better than they do where I live, and I also have the receipt from PayPal, which I send them, and of course has the correct address. They say they'll do something, of course they don't.

I reach out to PayPal again, and it turns out that they had ruled in favor of Adorama because Adorama claimed, with no evidence, that I had provided the wrong address. PayPal have their own receipt as evidence and nobody thought to check. They tell me not to worry, that I was covered by their guarantee, blah blah blah.

More time passees, nothing. I lodge another complaint with PayPal Credit, and this time add the receipt and relevant screenshots. They tell me it could take up to 2 months to resolve. I reach out to Adorama through Facebook messenger, and tell them what happened and showed them the receipt and screenshots showing I had sent them the receipt via email.

After a day I receive a message from Adorama saying that I wasn't refunded because I had provided an incomplete address... AFTER I HAD LITERALLY SHOWN THEM THE F*CKING RECEIPT WITH THE CORRECT ADDRESS. So, they don't bother to check addresses before sending stuff out, and don't bother to look at what they're responding to before lying through their teeth and gaslighting.

Have given up on Adorama, still waiting for PayPal to the right thing.

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1:19 am EST
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Adorama Purchase - Autel Evo 2 drone

I spent over $2000 on a drone. I got a notification that it was delivered, but it was not at my door when I got home.

I contacted Adorama customer service and they sent me a “proof of delivery” with a scribble line signature and a fake name. I called the rep, and she said that she would open a claim with UPS and it would take 10 days.

I want my money back or a new drone sent out to me! This is ridiculous.

Desired outcome: Refund or replacement, preferably refund. I don’t trust Adorama

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1:19 pm EST
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Adorama Asus zenbook laptop

I ordered the laptop but never received it. Adorama opened a case with UPS. UPS said it was a lost package and refunded Adorama the money. Adorama said there investigations team said I was not going to get my refund. This is fraud on a whole nother level, I've spoken to our states attorney generals office and they said adorama must return my money that ups paid on behalf of the claim. I have all the proof Adorama is totally fraudulent.

Desired outcome: Return my $3080 ups paid on the claim adorama opened for me

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About Adorama

Screenshot Adorama
Adorama is a well-known and reputable online retailer that specializes in photography and videography equipment. The company has been in business for over 40 years and has established itself as a trusted source for high-quality products and exceptional customer service.

One of the key features of Adorama is its extensive selection of products. The company offers a wide range of cameras, lenses, lighting equipment, tripods, and other accessories from top brands like Canon, Nikon, Sony, and Panasonic. Whether you're a professional photographer or a hobbyist, Adorama has everything you need to capture stunning photos and videos.

In addition to its impressive product selection, Adorama is also known for its knowledgeable and helpful staff. The company employs a team of experts who are passionate about photography and videography and are always available to answer questions and provide advice. Whether you need help choosing the right camera or troubleshooting a technical issue, Adorama's staff is there to help.

Another standout feature of Adorama is its commitment to customer satisfaction. The company offers a 30-day return policy on most products, as well as free shipping on many orders. Adorama also has a price match guarantee, which ensures that customers get the best possible price on their purchases.

Overall, Adorama is a top-notch online retailer that offers a wide selection of high-quality photography and videography equipment, exceptional customer service, and a commitment to customer satisfaction. Whether you're a professional photographer or a hobbyist, Adorama is the perfect place to find everything you need to capture stunning photos and videos.
How to file a complaint about Adorama?

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- If you don't have an account, create one by following the registration process on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Adorama in the 'Complaint Title' section. Be concise and clear about the problem you are facing.

4. Detailing the experience:
- Provide detailed information about your experience with Adorama. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, and the company's response.
- Explain the personal impact of the issue on you to give context to your complaint.

5. Attaching supporting documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred due to the issue.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from Adorama.

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- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included to effectively communicate your concerns.

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Remember to follow these steps carefully to effectively file your complaint against Adorama on ComplaintsBoard.com.

Overview of Adorama complaint handling

Adorama reviews first appeared on Complaints Board on Jul 18, 2007. The latest review Adorama Camera - A Reliable Partner for Your Photography Needs was posted on Mar 7, 2024. The latest complaint I had high expectations for the lens-ordered a **** mount for my a7iii was resolved on Feb 18, 2024. Adorama has an average consumer rating of 3 stars from 181 reviews. Adorama has resolved 26 complaints.
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  1. Adorama Contacts

  2. Adorama phone numbers
    800 815 0702
    800 815 0702
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    Customer Service
    +1 (212) 741-0063
    +1 (212) 741-0063
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    NYC Retail Store
    +1 (212) 741-0466
    +1 (212) 741-0466
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    Customer Service
    +1 (212) 627-8487
    +1 (212) 627-8487
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    +1 (888) 582-2500
    +1 (888) 582-2500
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    +1 212 741 0401 ext:2119
    +1 212 741 0401 ext:2119
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    Customer Service
    +1 (212) 741-0401
    +1 (212) 741-0401
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    Photographer
    800-223-2500
    800-223-2500
    Click up if you have successfully reached Adorama by calling 800-223-2500 phone number 0 0 users reported that they have successfully reached Adorama by calling 800-223-2500 phone number Click down if you have unsuccessfully reached Adorama by calling 800-223-2500 phone number 0 0 users reported that they have UNsuccessfully reached Adorama by calling 800-223-2500 phone number
    Customer Service
    800-815-0702
    800-815-0702
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    Customer Service
    More phone numbers
  3. Adorama emails
  4. Adorama address
    42 West 18th Street (Between 5th & 6th Ave.'s), New York, New York, 10011, United States
  5. Adorama social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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