The complaint has been investigated and
resolved to the customer's satisfactionResolved Adorama — sells damaged merchandise
resolved to the customer's satisfaction
I ordered a canon speedlite 430 exii on december 10, 2012 and received it in a timely fashion; however, after I opened the inner box, I found that the built-in wide panel had been damaged. I returned the item using my own money and waited for a response from them. I had to call them six times to ask what was going on, as well as for a replacement. They told me they were working on replacing my item, but could not guarantee a time limit. I told them I had a shoot in three days and needed the replacement in two, which was entirely possible seeing as how they took my money in less than a day and sent out the original damaged goods in one day. The customer service person, the third one I had spoken to, told me that they could not guarantee this as it was not their policy (Which is an eight business day turnaround). I then told the girl that I wanted a refund, which she replied that it would take up to three business days to do so.
Do yourself a favor and go to another reputable dealer - one who will keep their promises and not send you damaged goods. Adorama is out for nothing but money from the consumer and does not care about you after they get your money, which, unfortunately, is most business these days. Go somewhere else or get burned by adorama! It's your choice!
The complaint has been investigated and resolved to the customer's satisfaction.