San Jose, California
United States - 95110-2704
This may seem trivial, but it's part of a larger problem. I have a problem installing the newest Flash player. Adobe has no telephone support for this, only online. Not a problem, except I don't want to sign up for an Adobe ID just so I can ask a technical question. I do not want to continually have to provide personal information to companies that I am only patronizing in passing. I couldn't find my answer in the forums and I could only email someone if I signed up for a login account. Yes this player is a free product, yes I'm a casual user, and maybe I should just suck it up and sign up for an account that I'll probably never use again and will forget exists in a week and will continue to get junk mail from forever... However, I don't have to and shouldn't be made to. Adobe needs a less paying-customer-and-graphic-design-friendly customer support website and a more casual-user-and-possible-future-customer friendly page. If I get the runaround for something this simple, what happens if I became one of their beloved Platinum Support Plan users? Thanks for nothing Adobe.
Ordered Adobe Flash Player software and was to be downloaded but did not receive. Please cancel the order as I have not received the product.
Confirmation details for a membership which I did not order was ds947u and password was us96dk.
Please cancel the purchase and credit my charge card.
Jay W. Leek
When ever i try to install "adobe flash player" it says i need to install "active x" and then when i try to do this a little window comes up that says install or don't install. ill press install but nothing happens. and because i can't install these things i can't play anything that has adobe flash player. Please write back on anything that will fix this problem.