Adobe review: Adobe acrobat

Currently, I'm unemployed and briefly needed Adobe Acrobat to fix my resume. I don't have spare cash. I signed up for a free trial, received no reminder that my trial was ending, and then got charged. Today, I went to cancel my plan to discover that Adobe would now

***charge me over $100 USD in cancelation fees!***

I have worked on cloud subscriptions in the software industry since they began. Beyond my extensive work experience with subscriptions, I have used literally dozens more. I have never heard of a cancellation charge for a monthly plan.

I used Adobe support chat to question this, and the support rep basically blamed me for not reading the fine print. Here's a direct quote from the chat (including the caps the support agent used):

SUSAN, I'd like to inform you that as I can see your subscription is under Annual Commitment / Monthly Billing, which is why if you cancel the plan now, there will be an early cancellation fee.

When I told the agent that I would definitely be canceling (because I want nothing more to do with a company that uses a business model like this), the agent left the chat without replying. No empathy. no understanding, no notion of what customer service actually means.

I will do whatever it takes to avoid using this company in the future. If Adobe had offered a more customer-centric approach to subscriptions, I would likely have been a repeat customer in the future.