Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Web Design and Development Adobe Adobe acrobat
Adobe

Adobe review: Adobe acrobat

S
Author of the review
12:44 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Currently, I'm unemployed and briefly needed Adobe Acrobat to fix my resume. I don't have spare cash. I signed up for a free trial, received no reminder that my trial was ending, and then got charged. Today, I went to cancel my plan to discover that Adobe would now

***charge me over $100 USD in cancelation fees!***

I have worked on cloud subscriptions in the software industry since they began. Beyond my extensive work experience with subscriptions, I have used literally dozens more. I have never heard of a cancellation charge for a monthly plan.

I used Adobe support chat to question this, and the support rep basically blamed me for not reading the fine print. Here's a direct quote from the chat (including the caps the support agent used):

SUSAN, I'd like to inform you that as I can see your subscription is under Annual Commitment / Monthly Billing, which is why if you cancel the plan now, there will be an early cancellation fee.

When I told the agent that I would definitely be canceling (because I want nothing more to do with a company that uses a business model like this), the agent left the chat without replying. No empathy. no understanding, no notion of what customer service actually means.

I will do whatever it takes to avoid using this company in the future. If Adobe had offered a more customer-centric approach to subscriptions, I would likely have been a repeat customer in the future.

Claimed loss: $108

Desired outcome: 1: Refund of $108, 2: Adobe to change its subscription business model to be more trustworthy and customer-centric.

Confidential Information Hidden: This section contains confidential information visible to verified Adobe representatives only. If you are affiliated with Adobe, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Adobe reviews & complaints

Adobe - Rebate Fraud 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Adobe - software scam 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Adobe - Browser High jacking 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Adobe - Online scam 1
Adobe - unbelievable customer support 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Adobe - Acrobat pro
Adobe - Website Unhelpfulness
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Adobe - Pathetic
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Adobe - Adobe pro "free" trial
Adobe - fraud
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Adobe reviews and complaints

  1. Adobe Contacts

  2. Adobe phone numbers
    1800 907 119
    1800 907 119
    Click up if you have successfully reached Adobe by calling 1800 907 119 phone number 0 0 users reported that they have successfully reached Adobe by calling 1800 907 119 phone number Click down if you have unsuccessfully reached Adobe by calling 1800 907 119 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling 1800 907 119 phone number
    Australia
    1803 946 197
    1803 946 197
    Click up if you have successfully reached Adobe by calling 1803 946 197 phone number 0 0 users reported that they have successfully reached Adobe by calling 1803 946 197 phone number Click down if you have unsuccessfully reached Adobe by calling 1803 946 197 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling 1803 946 197 phone number
    Ireland
    8800 333 4686
    8800 333 4686
    Click up if you have successfully reached Adobe by calling 8800 333 4686 phone number 0 0 users reported that they have successfully reached Adobe by calling 8800 333 4686 phone number Click down if you have unsuccessfully reached Adobe by calling 8800 333 4686 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling 8800 333 4686 phone number
    Russia
    +1 (800) 102-5567
    +1 (800) 102-5567
    Click up if you have successfully reached Adobe by calling +1 (800) 102-5567 phone number 0 0 users reported that they have successfully reached Adobe by calling +1 (800) 102-5567 phone number Click down if you have unsuccessfully reached Adobe by calling +1 (800) 102-5567 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +1 (800) 102-5567 phone number
    India
    +1 (800) 925-0339
    +1 (800) 925-0339
    Click up if you have successfully reached Adobe by calling +1 (800) 925-0339 phone number 0 0 users reported that they have successfully reached Adobe by calling +1 (800) 925-0339 phone number Click down if you have unsuccessfully reached Adobe by calling +1 (800) 925-0339 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +1 (800) 925-0339 phone number
    Mexico
    +1 (800) 585-0774
    +1 (800) 585-0774
    Click up if you have successfully reached Adobe by calling +1 (800) 585-0774 phone number 0 0 users reported that they have successfully reached Adobe by calling +1 (800) 585-0774 phone number Click down if you have unsuccessfully reached Adobe by calling +1 (800) 585-0774 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +1 (800) 585-0774 phone number
    United States & Canada
    +44 800 028 0148
    +44 800 028 0148
    Click up if you have successfully reached Adobe by calling +44 800 028 0148 phone number 0 0 users reported that they have successfully reached Adobe by calling +44 800 028 0148 phone number Click down if you have unsuccessfully reached Adobe by calling +44 800 028 0148 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +44 800 028 0148 phone number
    United Kingdom
    +64 508 089 111
    +64 508 089 111
    Click up if you have successfully reached Adobe by calling +64 508 089 111 phone number 0 0 users reported that they have successfully reached Adobe by calling +64 508 089 111 phone number Click down if you have unsuccessfully reached Adobe by calling +64 508 089 111 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +64 508 089 111 phone number
    New Zealand
    +49 800 752 2580
    +49 800 752 2580
    Click up if you have successfully reached Adobe by calling +49 800 752 2580 phone number 0 0 users reported that they have successfully reached Adobe by calling +49 800 752 2580 phone number Click down if you have unsuccessfully reached Adobe by calling +49 800 752 2580 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +49 800 752 2580 phone number
    Germany & Austria
    +45 80 206 016
    +45 80 206 016
    Click up if you have successfully reached Adobe by calling +45 80 206 016 phone number 0 0 users reported that they have successfully reached Adobe by calling +45 80 206 016 phone number Click down if you have unsuccessfully reached Adobe by calling +45 80 206 016 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +45 80 206 016 phone number
    Denmark
    +358 80 095 263
    +358 80 095 263
    Click up if you have successfully reached Adobe by calling +358 80 095 263 phone number 0 0 users reported that they have successfully reached Adobe by calling +358 80 095 263 phone number Click down if you have unsuccessfully reached Adobe by calling +358 80 095 263 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +358 80 095 263 phone number
    Finland
    +33 805 770 077
    +33 805 770 077
    Click up if you have successfully reached Adobe by calling +33 805 770 077 phone number 0 0 users reported that they have successfully reached Adobe by calling +33 805 770 077 phone number Click down if you have unsuccessfully reached Adobe by calling +33 805 770 077 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +33 805 770 077 phone number
    France
    +39 800 919 208
    +39 800 919 208
    Click up if you have successfully reached Adobe by calling +39 800 919 208 phone number 0 0 users reported that they have successfully reached Adobe by calling +39 800 919 208 phone number Click down if you have unsuccessfully reached Adobe by calling +39 800 919 208 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +39 800 919 208 phone number
    Italy
    +31 800 020 0164
    +31 800 020 0164
    Click up if you have successfully reached Adobe by calling +31 800 020 0164 phone number 0 0 users reported that they have successfully reached Adobe by calling +31 800 020 0164 phone number Click down if you have unsuccessfully reached Adobe by calling +31 800 020 0164 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +31 800 020 0164 phone number
    Netherlands
    +351 800 047 4493
    +351 800 047 4493
    Click up if you have successfully reached Adobe by calling +351 800 047 4493 phone number 0 0 users reported that they have successfully reached Adobe by calling +351 800 047 4493 phone number Click down if you have unsuccessfully reached Adobe by calling +351 800 047 4493 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +351 800 047 4493 phone number
    Portugal
    +46 200 810 329
    +46 200 810 329
    Click up if you have successfully reached Adobe by calling +46 200 810 329 phone number 0 0 users reported that they have successfully reached Adobe by calling +46 200 810 329 phone number Click down if you have unsuccessfully reached Adobe by calling +46 200 810 329 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +46 200 810 329 phone number
    Sweden
    +86 105 865 7700
    +86 105 865 7700
    Click up if you have successfully reached Adobe by calling +86 105 865 7700 phone number 0 0 users reported that they have successfully reached Adobe by calling +86 105 865 7700 phone number Click down if you have unsuccessfully reached Adobe by calling +86 105 865 7700 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +86 105 865 7700 phone number
    China
    +852 30 010 361
    +852 30 010 361
    Click up if you have successfully reached Adobe by calling +852 30 010 361 phone number 0 0 users reported that they have successfully reached Adobe by calling +852 30 010 361 phone number Click down if you have unsuccessfully reached Adobe by calling +852 30 010 361 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +852 30 010 361 phone number
    Hong Kong
    +81 120 613 884
    +81 120 613 884
    Click up if you have successfully reached Adobe by calling +81 120 613 884 phone number 0 0 users reported that they have successfully reached Adobe by calling +81 120 613 884 phone number Click down if you have unsuccessfully reached Adobe by calling +81 120 613 884 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +81 120 613 884 phone number
    Japan
    +82 805 004 016
    +82 805 004 016
    Click up if you have successfully reached Adobe by calling +82 805 004 016 phone number 0 0 users reported that they have successfully reached Adobe by calling +82 805 004 016 phone number Click down if you have unsuccessfully reached Adobe by calling +82 805 004 016 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +82 805 004 016 phone number
    South Korea
    +65 31 572 191
    +65 31 572 191
    Click up if you have successfully reached Adobe by calling +65 31 572 191 phone number 0 0 users reported that they have successfully reached Adobe by calling +65 31 572 191 phone number Click down if you have unsuccessfully reached Adobe by calling +65 31 572 191 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +65 31 572 191 phone number
    Southeast Asia
    +886 800 868 852
    +886 800 868 852
    Click up if you have successfully reached Adobe by calling +886 800 868 852 phone number 0 0 users reported that they have successfully reached Adobe by calling +886 800 868 852 phone number Click down if you have unsuccessfully reached Adobe by calling +886 800 868 852 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +886 800 868 852 phone number
    Taiwan
    +54 800 266 0538
    +54 800 266 0538
    Click up if you have successfully reached Adobe by calling +54 800 266 0538 phone number 0 0 users reported that they have successfully reached Adobe by calling +54 800 266 0538 phone number Click down if you have unsuccessfully reached Adobe by calling +54 800 266 0538 phone number 0 0 users reported that they have UNsuccessfully reached Adobe by calling +54 800 266 0538 phone number
    Argentina
    More phone numbers
  3. Adobe emails
  4. Adobe address
    345 Park Avenue, San Jose, California, 95110-2704, United States
  5. Adobe social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 12, 2025
  7. View all Adobe contacts
Adobe Category
Adobe is ranked 1 among 198 companies in the Web Design and Development category
#01 Adobe Adobe #02 Strikingly Strikingly #03 Clickfunnels Clickfunnels #04 Infusion Software Infusion Software #05 Kajabi Kajabi
Adobe Alternatives
Picaso Web Solutions 3 reviews Gulf Infosoft DMCC 3 reviews Logojoy 3 reviews Yes I Can Change 5 reviews Infiniti Research 2 reviews