Menu
Abu Dhabi National Oil Company [ADNOC]
Abu Dhabi National Oil Company [ADNOC] Customer Service Phone, Email, Contacts

Abu Dhabi National Oil Company [ADNOC]
reviews & complaints

www.adnoc.ae
www.adnoc.ae

Learn how the rating is calculated

1.0 37 Reviews

Abu Dhabi National Oil Company [ADNOC] Complaints Summary

0 Resolved
37 Unresolved
Our verdict: Engaging with Abu Dhabi National Oil Company [ADNOC] at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Abu Dhabi National Oil Company [ADNOC] has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Abu Dhabi National Oil Company [ADNOC]. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Abu Dhabi National Oil Company [ADNOC] reviews & complaints 37

Sort by:

Newest Abu Dhabi National Oil Company [ADNOC] reviews & complaints

ComplaintsBoard
M
2:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Abu Dhabi National Oil Company [ADNOC] I did not get my van filled and was charged for petrol which I never got

on 10/10/18 at shuhada al emarat s/s 696 with trn number [protected] i got cash receipt with user number 21039 vehicle number u dubai 74188 toyota van of 100 dhms 40 ltrs ulg 95. dear sir or madam in reality they did not fill my tank at all i was priced wrongly because i parked my van at my office international city and in between near my office it went off. i tried a lot to make it start but nothing was helping i brought a mechanic and upon inspection i came to know that my fuel tank was empty kindly take strict action against the person who are behind this fraud in your country it is not good if they get away with it i can be reached on this number [protected] manager aun mohammad technical services llc dubai.

Read full review of Abu Dhabi National Oil Company [ADNOC]
View 0 more photos
Hide full review
ComplaintsBoard
J
12:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Abu Dhabi National Oil Company [ADNOC] card payment option for filling fuel

Hi,
My name is jim. I live in sharjah and works in jebel ali thereby alternate days I fill petrol from adnoc station in sharjah (as there is no alternative choice). Today (3rd oct 2018) after filling petrol at al qassmiyah fuel station (receipt # 156617), notice that my credit card (rak bank) has been charged twice aed 100 each for a transaction I did for aed 100. It was charged before filling and again debited same amount after filling and received sms with credit limit decreased by aed 200/-. When I enquired it with supervisor, he said it is my creditcard issue and will get reversed within 7 days. What guarantee that I should have that it will be reversed and if this is the system that you have made daily my credit card limit will get reduced due to such hold for no reason.
Trust me, it will be me only the looser if such duplicate debited amounts doesnt come back to my credit card as neither adnoc nor rak bank is going to take responsibility of it. We should remember that no such chaos is there with eppco fuel stations.
Please let me know if this is only solution that you have discovered and will be continued, if so I need to move back to old century for adnoc fuel stations by forgetting plastic money and carry cash

Jim
[protected]

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
A
11:29 am EDT

Abu Dhabi National Oil Company [ADNOC] no well bonus to third party roustabout in ad-140

Respected sir
On our rig AD-140, All ADNOC crew gets well bonus and rig move bonus. Even roustabout also.
But wr third party roustabout (naukri/SAA), We haven't got a single bonus yet. Its been 10 months since we are complaining. No one listens.
Our other rigs third party R/A gets equal bonus as ADNOC crew R/A
I request you to please look into the matter. We are mere labours with AED1500 monthly salary.
The management is very partial with us. This issue is on this rig only. All other rigs gives bonus to third party workers also.
Please help us. Its been 10 months since we are asking for what we hav earned through our hard work and dedication.

Thank you and regards
On behalf of all third party roustabouts AD-140 rig.

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
A
8:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Abu Dhabi National Oil Company [ADNOC] vehicle test certificate service wrong mailing

Today making my test vehicle in adnoc in motor world abu duabi to renew Car's registration, the employee write a wrong mileage for my car adding 40 k kms more than the existing. I only saw thos mistake one hour later and I tried to complain but they asked me to change the tyres first and come back later because the employe is not there.
How I have to contact to correct this mistake?
Please contact me for more information

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
S
3:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Abu Dhabi National Oil Company [ADNOC] an employee

Respected sir,

I am writing from Lahore, Pakistan. One of your employees, Amin Shahzad is my husband since three years, however he fails to fulfill any of my rights. From abusing me to cutting me off completely, ha has destroyed me and refuses to take any responsibilty which has made life very diffcult for me since i am also a cancer patient. Also, when i tried to contact the company in order to contact my husband, i was dealt very rudely by the receptionist on board.

This entire behaviour, i believe, violates the company's code of conduct in its entirety and i strongly urge you to take an action against this.

Regards,
Sumera Hameed
email: [protected]@gmail.com

Read full review of Abu Dhabi National Oil Company [ADNOC] and 2 comments
Hide full review
2 comments
Add a comment
S
S
smv media
, US
Oct 03, 2018 11:38 am EDT

salaam Walkman; sir this information passing from sharjha north emirates, sir one sails manger behaveing very bad actitud he ALL STFF calling faker, what is this sir we are faker, sails manager name VALLLED NAIYEMI in sharjha north imirarats department .sails manager, this gay pls take ENQUARY TAaction abudhabi hr department.

S
S
smv media
, US
Oct 03, 2018 12:25 pm EDT
Replying to comment of smv media

proof, , insiednt happand 1/10/ 2018 time 8, 45 am, 9 am sharjha nort imreats head office sail department manager tariq cabin CC CAMARA check.this time omar ali 4 siniyeaor manager in front off he calling me bad word' pls enquary take taction this gay .. more than time happnd same actitud, ,

ComplaintsBoard
N
8:44 am EDT

Abu Dhabi National Oil Company [ADNOC] extra charge at the pumps - 10! aed

I cannot believe that they came up with making extra money over a customer service that should be and is free in any country of the world!
- is similar to Carrefour extra charging because they help you with placing your groceries in the bags or like a taxi driver charging you because they help you with your luggage!
- a horrible customer service policy possible because there are no other options but ADNOC.

Read full review of Abu Dhabi National Oil Company [ADNOC] and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mohammed Shuhaib
, US
Sep 05, 2023 4:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Good morning

Dear : adnoc distribution

I would like to begin by extending my heartfelt apology for the poor service you experienced at (company name).(Adnoc .distribution )

acknowledge that we fell short of your requirements, and we realize how disappointed and unhappy this may have caused you to be.

We at (company name adnoc distribution ) would like to express our heartfelt regret and apology for the service you experienced. Everyone at the company is undertaking improvements as a result of your encounter to guarantee that this never happens again.

We look forward to continuing our relationship with you, and hope to hear from you soon.

Yours Sincerely,

:Name Mohammad shuhaib

:Employee I d no :194136

:Thanks 🙏

ComplaintsBoard
B
6:50 am EDT

Abu Dhabi National Oil Company [ADNOC] service charges were charged and absolutely no service provided

ADNOC,

4 times I have filled my car and 4 times I have not had tire air check even after I
requested for assistance 2 times. The way I see it is, ADNOC, owes me 40 AED. for the service charge but no service and I sure am not the only one. I observed everyone else too.

The problem I see is there are 2, 3 or 4 attendants responsible for 8 - 12 pumps... that's 3-4 attendants taking orders for 8- 12 pumps and pumping gas and taking payments. (legally the attendants should NEVER! leave the pump unattended and go service another customer SAFETY!SAFETY! SAFETY!) Now somebody tell me how you expect those poor attendants to do all that as well as wash windows and pump air?
It does not take a smart person to realize it is 100% impossible!... But please, by all means, MANAGEMENT ABSOLUTELY MUST run out and blame the poor hot overworked attendants, AFTER-ALL its there fault, Right? No! its managements fault for rushing to implement a service without properly preparing LOGISTICALLY for it. The way I see it ADNOC needs to hire about 100, 000 more attendants to provide the services they are charging for otherwise just keep on with the charges and failures to provide the service you charged for. Next time this happens I will go inside ADNOC and get the manager to come pump my air and wash my windows. Then firmly warn him not to take his frustrations out on the poor attendants.

Yours Truly,

James Sullivan

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
E
3:19 pm EDT

Abu Dhabi National Oil Company [ADNOC] change oil service

Had my car oil changed for 90k km at al saada stree branch. After the change oil the service crew washed the engine bay with water and sprayed high pressure air. Everything went fine as I was able to drive my car back home. But at night we were supposed to go out I noticed that the battery indicator was lighting up, so I immediately had the car checked. First I went to an adnoc service center, where I normally have my service and the service crew there said that it may be the alternator and he directed me to al bateen where they can thoroughly check the electrical. After all the diagnosis they asked me what happened before I brought my car to them. I told them that I had the oil change and that the service crew washed the engine bay. Then they asked me if they used water and I said yes. They then concluded that the water may have sipped into the alternator which caused it to fail. The quote for a the replacement of the alternator is 1950 aed + service charge.

I would like to know if adnoc will reimburse me for the damage that was caused by the poor service I received.

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
C
2:26 am EDT

Abu Dhabi National Oil Company [ADNOC] car wash

Dear Adnoc

Although you have increased the car wash price, the level of service provided has in fact gone down.

In a recent wash at the khalidiya filling station near Sheraton suites the cleaning staff didn't clean the inside properly. There was dust still inside.
There was no attempt made to clean the boot. It was only done after I asked to do it.

Ensuring that quality assurance is maintained in your products and services, will ensure a greater level of customer satisfaction.

Therefore I hope your quality assurance department will look in to this and educate the car wash staff about the proper procedures that should be maintained during every car wash.

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
A
1:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Abu Dhabi National Oil Company [ADNOC] new sensors installed at petrol station

Hi,

I drive a Toyota tundra 2014 model, I fueld my car in al send a area and they had installed new censors on the filling nozzles that prevented the fueling.

Several empolyes tried but were unsuccessful. At the end I had to use cash and fill my tank via a one station that did not have a censor.

My consern is I won't be able to fuel I the future because of this new censor

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
Y
3:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Abu Dhabi National Oil Company [ADNOC] I complain about service of petrol filling staff

Dear Sir, I was filling petrol from Abudhabi al ain road petrol station (917) on 09/02/18 I have given cash (Aed 195) and ask bill the operator say there is no bill . i have doubt him ask his ID and he start shout to me and refuse to give also, i call his supervisor they also rude to me. after wait long hour they have given his Id and name (ID 9621 Jomerry). they have not given bill I lost Aed 195

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
A
2:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Abu Dhabi National Oil Company [ADNOC] I am complaining about cashier

19 tuesday sep 2017 . Ras al khaimah seih al qusaidat adnoc gas station an indian cashier is rude and he hit my car with hand hardly later i asked why did you hit he said in angry way that because i parked my car on different side for filling fuel . He could have told me to go on different side . Please take needed action for more info here is my email [protected]@yahoo.com

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
A
12:17 am EDT

Abu Dhabi National Oil Company [ADNOC] fuel station attendant (station no: 497 ras al khi=aimah, al rams road)

Dear Sir/Madam,

I am a regular at the mentioned station, a few days ago when I went to fill petrol in car. I parked my car next to the filling bay and the attendant told me to move to the other side as it is not allowed to fill from the side I was parked, but ADNOC has long hoses which can reach both sides, I told him that but he completely refused to fill and I had to move to the other line which took a long time to reach my turn.

I went to the station again yesterday to fill petrol and I tried speaking to the same attendant but he turned his face away with disrespect and refused to talk to me.

This is not at all the expectation I had from these people.

I shall be grateful if some action taken against this gentleman

My Mobile o is [protected]

Thanks and warm regards
Abdul Ghaffar Muhammad Qasim

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
H
11:16 pm EDT

Abu Dhabi National Oil Company [ADNOC] cashier 17222 adnoc petrol station en route dubai to abu dhabi

The cashier was rude and refused to sell adol tablets or even listen to what was required.. He was just in hurry to finish the transaction and move on.. Had a very bad experience and it was the first time ive expereinced the same.. I am a daily commuter and always stop at adnoc for breakfast

Employee batch number 17222
Time between 7.45 to 8 am
Date 30 th july

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
F
5:49 pm EDT

Abu Dhabi National Oil Company [ADNOC] vehicle inspection/ test facility & services

Dear ADNOC,
After waiting in line for about one and a half hours to get my vehicle inspected in order for me to sell, the inspector handled me the results paper with "Failed Inspection" result in the bottom. When I looked the reason, it was beacause the car needed a full Polish as written. As a US citizen who lived in US for over 25 years, Great Britain, Canada and else places, I have to admit that was a serious joke and pure scam and fraud for your company to identify who's car is clean and who needs to Polush their vehicle. My car is well maintained and cleaned almost every week ad I live in a far desert area in AD, where you decides that it has to fail the test cause it could deploy a hazard on the global environment or on other vehicles on street. Your greedy policy needs to be reviewed million times. I will however do my best to put this on international media to make people laugh on this farce trying to ripp off people. Congrats on your bad business

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
L
1:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Abu Dhabi National Oil Company [ADNOC] The pos/credit card/debit card machine is outdated

Passed by this evening [protected]) at adnoc khalidiya to fill my petrol. As usual, I just bring my credit card without bringing any cash or debit card as I always do. When the service staff had tried my card, he was asking for pin # which I don't have for that credit card. I instructed him to just "by pass" as it has no pin and he said "its not possible". So he showed me the machine and I try by myself twice but it wont work. It was just so embarrassing that i'm always using this card for other adnoc and I dont expect this to happen with me tonight. I have to leave my emirates id with the supervisor as I dont have any alternative. I even ask to use the machine in adnoc shop but the supervisor also said its not possible. The point is, like what your supervisor said, "this is adnoc, its a big company". And my card cannot be used? Funny really. What a wonderful experience. Now I know which adnoc I cant use my card. And note, prior to that, I have used my card for dinner in a tiny restaurant and voala! Transaction was successful.

Read full review of Abu Dhabi National Oil Company [ADNOC]
Hide full review
ComplaintsBoard
S
12:00 am EST

Abu Dhabi National Oil Company [ADNOC] Nokia UK Promo

To whom it may concern,

I received a SMS stating that I won 110,000 pounds on Nokia Mobile Promo in UK. Asking to call this No. +[protected] & email nokia_promo_uk.. Im giving a waring to all of you be aware on this Scam..

Samuel
(Al-Ain )

Read full review of Abu Dhabi National Oil Company [ADNOC] and 29 comments
Hide full review
29 comments
Add a comment
M
M
Marian leonora 28
Abudhabi, US
Jun 25, 2023 5:18 pm EDT

Not responding in any issues and concerns for the medical issues of employees, without man power of the employees especially outside doing sales thy are the one make adnoc top on sale , and its employees right to recieve care from the medical team,

Hopefully my concern open the eye of some employee not doing there job property

S
S
Shimith Palliyath
, US
Jan 09, 2023 4:26 pm EST

4/1/2023

11:50

Rashidiya 2

Ajman

Near McDonald's

Rude behaviour of Indian filling staff .. please use customer friendly staff

K
K
ksasrsmsa
, AE
Oct 08, 2019 3:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

union gas(zonescorp) company they cheating you and icad many company's,
if you are not make any action very soon you have to face very big problem of natural gas pipeline in icad,
i have proof believe me if you need more details reply to ksasrsmsa@gmail.com

D
D
dGW1974
, US
Sep 19, 2019 12:54 am EDT

Every time I use a station the attendant asks me if I pay by cash or card. When I say neither they are really confused. I want to pay by chip every time. Why are they so surprised ? Or why don't they ask how would you like to pay.

Y
Y
Yasir06
, AE
Sep 07, 2019 5:16 am EDT

Yesterday evening (time 18:35) at ADNOC Al RahaS/S-144 Abu Dhabi, i set 80 Dh amount for filling but after 9 Dh filling stopped. ADNOC helper asked me to put card details again and set it to 80 Dh.
At end 80 + 9 = 89 Dh fuel was filled in my car but deducted amount from my account is 80+ 80 = 160 dh. Plz solve issue. My contact no.+971 [protected]

K
K
Kanokthip Khunpramuang
, US
Aug 20, 2018 1:26 pm EDT

To whom it may concern,

Regarding the ladies toilet in the adnoc station(the last one before coming to Ruwais city), it has been long loooooooong time that there is no seater above the toilet bowl. As a lady we cannot stand to pee like a man. It's so horrible all the time to use. Please please anyone can help about this. Thank you.

View 0 more photos
J
J
Josef Dohmen
, AE
Aug 15, 2018 12:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To whom it may concern.,

Your service level on the car wash has rapidly degreaser due to the reduction off staff doing the hand cleaning. It is more than a pity to wait 40 minutes when no car is inside the power wash and 2 for final cleaning.

View 0 more photos
M
M
Munna Ahmed
, US
Aug 15, 2018 10:28 am EDT

i feet boring..I am looking for a relationship...you can text my number.. [protected]..Can you massage me...?

View 0 more photos
mohamed eid
mohamed eid
, AE
Sep 05, 2011 9:57 am EDT

مامعنى رسالتكم التي جاءت على موبايلي والتي تقول اني ربحت 450000برجاء التوضيح على نفس الرقم[protected]

B
B
Bukkake
, EE
Mar 29, 2011 6:26 am EDT

March 29th 2001 at 6 a.m. I've received a text message from +[protected] stating that I've won 1 million euros in Free Mobile Lottery, and that I have to call the nmuber +[protected] (I could see that this number appeared even several years ago in similar sms), and e-mail: nokiaclaims@admin.in.th. I am sure this is scam. I feel sorry for Nokia business.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Abu Dhabi National Oil Company [ADNOC] customer service

Phone numbers

800 4455 +971 27 070 000

Website

www.adnoc.ae

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Abu Dhabi National Oil Company [ADNOC]?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Abu Dhabi National Oil Company [ADNOC] Customer Service. Initial Abu Dhabi National Oil Company [ADNOC] complaints should be directed to their team directly. You can find contact details for Abu Dhabi National Oil Company [ADNOC] above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Abu Dhabi National Oil Company [ADNOC]. Discuss the issues you have had with Abu Dhabi National Oil Company [ADNOC] and work with their customer service team to find a resolution.