The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Activity Superstorerestaurant discovery for two (what a joke!)

S

I purchased a restaurant discovery for two voucher from Activity Superstore from Debenhams for £50 and can honestly say this was the worst meal I have ever had!

I booked a meal at the Edgbaston Palace Hotel in Birmingham and each and every course was stodgy, unhealthy, greasy food which you could have made better at home yourself! It wasn't even Iceland standard! I would not even want to feed the food to my pet dog! The ambience of the hotel could also have been vastly improved as when we got there the door of the restaurant was open with the bar area outside blarring out football on the tv. When we suggested putting music on the waitress turned on the radio which meant listening to adverts through our meal. The ambience was so bad and the food even worse we couldn't quite believe it! if your thinking of buying this as a tasting experience don't bother! how they can even advertise this hotel on their restaurant listing is unbelievable!

After complaining to Activity Superstore through several attempts at emailing over a number or weeks I finally received a proper response only to be told that my version of events did not match the hotels version and that no compensation would be offerred! Their customer service and reputation are shocking and the customers comments are not investigated properly! DO NOT WASTE YOUR MONEY ON THIS!!

Responses

  • Gu
    Gur kaur Feb 16, 2012

    I would like to put up a complaint that I have experienced at a restaurant called shobha's in Birmingham star city, me and my friend went to ask for some boiling water for her baby's milk and she was being so rude about it all, she said I will give you it this time but do not make it a habit!! And she said you should of been bait more organised!! My friend said I was prepared but the water has gone cold! She refused to give me plain water! And I found it disgusting that I had to travel all the way back to derby and her baby was starving!! There was no good customer service!! And I feel that there is no decency left at all where all that we asked for was one ounce of boiling water! Never been so disappointed!!

    0 Votes
  • Ac
    Activity Superstore Rep Jan 19, 2012

    I'm sorry that your experience did not live up to expectations and if you would like to send your details to [email protected] then I will investigate further.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.