The complaint has been investigated and
resolved to the customer's satisfactionResolved Activity Superstore — restaurant discovery for two (what a joke!)
resolved to the customer's satisfaction
I purchased a restaurant discovery for two voucher from Activity Superstore from Debenhams for £50 and can honestly say this was the worst meal I have ever had!
I booked a meal at the Edgbaston Palace Hotel in Birmingham and each and every course was stodgy, unhealthy, greasy food which you could have made better at home yourself! It wasn't even Iceland standard! I would not even want to feed the food to my pet dog! The ambience of the hotel could also have been vastly improved as when we got there the door of the restaurant was open with the bar area outside blarring out football on the tv. When we suggested putting music on the waitress turned on the radio which meant listening to adverts through our meal. The ambience was so bad and the food even worse we couldn't quite believe it! if your thinking of buying this as a tasting experience don't bother! how they can even advertise this hotel on their restaurant listing is unbelievable!
After complaining to Activity Superstore through several attempts at emailing over a number or weeks I finally received a proper response only to be told that my version of events did not match the hotels version and that no compensation would be offerred! Their customer service and reputation are shocking and the customers comments are not investigated properly! DO NOT WASTE YOUR MONEY ON THIS!!