Active Network’s earns a 2.0-star rating from 0 reviews and 62 complaints, showing that the majority of event participants are somewhat dissatisfied with registration process.
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active advantage trial membership scam
Be careful when you register for races at active.com! I apparently signed up for a trial membership to active advanatage which if you don't cancel in 30 days, charges your credit card $59. 95. I am always very careful to avoid signing up for unwanted email updates and trial offers, but somehow this one slipped under my radar.
The active.com customer service was friendly and refunded the membership fee in full. However, when i mentioned to the customer serivice representative that this felt like a scam, he replied that the page was clear and that i had to have signed up for this. I asked him if this happens to customers often and he said that it did occasionally. Guessing by the fact that their automated phone system has a "if you are calling about a $59. 95 charge, please press _", and that their website has a faq sheet explaining how people signed up for the membership, i'd speculate that this happens more than occaisionally. The faq sheet asserts that emails are sent to memers notifying them that the membership has been activated and when the charge will be made, but these emails went into my junk mail folder and i only found them once i discovered the charge and went digging. Again, this is my fault for not being a more careful consumer, but it this company is clearly trying to make money in a somewhat deceptive manner.
Here is what their faq sheet says about active advantage:
When does the offer appear in the registration process? The activeadvantage trial membership offer is not
Displayed during the actual registration process. The offer exists on an interstitial page that appears after the activity registration is complete (Payment already submitted) , but before the confirmation page.
How does the registrant sign up for the trial membership?
To enroll as a trial member of the program, the registrant is simply required to enter and verify their email address and then click through the acceptance button on the page. After this step the registrant will continue on to their activity registration confirmation page.
How long does the trial membership last? 30 days
What if the registrant doesn’t want to become a trial member? The registrant simply has to click the decline button on the offer page. After this step they will continue on to their activity registration confirmation page.
What happens after the trial membership expires? At the end of the trial the user may cancel at no charge. If they do not cancel, they are automatically billed $59. 95 for a 12 - month membership. Customers may cancel their membership at any time and receive a prorated refund. All of this information is presented to the registrant on the trial offer page.
How do you communicate with members?
There are numerous communications sent to new members, starting with a confirmation email directly after they enroll in the trial membership. Trial members also receive a “reminder” email halfway through the trial period, a notification email prior to membership billing, and a billing confirmation email. Additionally, members receive a monthly “member update” email that highlights special offers and new merchant partners.
What do activeadvantage members receive? Activeadvantage exists to provide members with discounts on everything they need to prepare for, participate in and commemorate the activities that they love. As such, members receive discounts on registrations across the active network as well as valuable savings provided by leading retailers across a wide variety of categories.
How do you know registrants like activeadvantage? Activeadvantage has grown significantly since it first
Launched in 2003. We stay in constant contact with our members to gauge their satisfaction with the program. In a recent member survey, more than 70% of members said they would strongly recommend the program to a friend.
What if a customer forgets to cancel their membership before the trial expires?
If a customer forgets to cancel their trial membership, their credit card on file will be charged the yearly fee of $59. 95. However, they may contact customer support at [protected]@active.com to receive a prorated refund.
What if trial members contact my organization with questions about the program?
Activeadvantage provides customer support contact information in all member communications, including phone and email, and is able to handle all inquiries quickly in - house. Should an isolated incident occur in
Which a member contacts your organization, simply forward the inquiry directly to your account manager.
The program has a track record of responding quickly to all inquiries and our goal is to create zero administrative impact for your organization.
Does this offer violate the registrant’s privacy? No. Active takes the privacy of all registrants very seriously. When registrants choose to participate in the program they voluntarily agree to active’s terms and privacy policy. Members may also choose to optout of receiving member update emails at any time. Additionally, no user data is submitted to 3rd parties.
Questions? If you have further questions please contact us.
We will be happy to help you.
Activeadvantage contact information
877. 228. 4881 | [protected]@active.Com
The complaint has been investigated and resolved to the customer’s satisfaction.
hidden charges
I clearly didn't read all the details, so this is my fault, but just in case you sign up for a race using Active.com, watch out for the hidden charge for their Free membership of $59.95 a year . I signed up for a race, paid the fee through active.com, then 30 days later was billed for an extra $59.95. I called the number on my credit card. The recording states, "if you are calling a about a $59.95 membership charge, push...", so apparently plenty of people have called in on this. The customer service rep who helped me took the charge off of my card ( I hope he did, I'll have to check next month's bill), and explained that I must have "accidentally" clicked the wrong button when signing up for my race. He sent me a copy of the web page where I would have done this. To be honest with you, I do remember this page, but didn't read the last bit about the annual charge. I got sucked in by the words Discounts and FREE. Here's what the page said:
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Just click YES at the bottom of this page to claim your FREE gift from Active.com for registering online for the 2009 Cranberry Trifest.
Two $5.00 Discounts on your next online registration with Active.com
One $10.00 Discount off next year's registration to 2009 Cranberry Trifest on Active.com
FREE 30 day trial of ActiveAdvantage
Claim your $20 in Active.com discounts and start saving with your FREE ActiveAdvantage trial membership.
Enter your email address here:
Verify your email here:
Yes! I want my FREE $20 discounts and my FREE ActiveAdvantage offer.By confirming my email address and clicking YES, I'm indicating that I've read and agree to the offer details and authorize Active.com to automatically transfer my name, address, and credit card information to the Active Network, Inc. for membership processing.
OFFER DETAILS: Start your FREE 30 day trial with our compliments. If you decide not to continue your ActiveAdvantage membership, simply call us at [protected], x2 to cancel during your trial. Otherwise, we'll automatically extend your ActiveAdvantage member benefits for a full year for just $4.99 a month, billed annually, and renew them each year upon expiration at the then-current fee, billed to your first available registered credit card. Your credit card will not be charged during your free trial period.
You are always protected by our Money Back Guarantee! If you are ever dissatisfied during your trial or thereafter, simply call us to cancel your membership and you'll receive a pro-rata refund of the annual fee, no questions asked.
Click here for full details on your FREE $20.00 gift.
=============
Apparently I did receive another email from active.com asking if I still wanted to keep the membership, before they charged my credit card. However, it looks like my SPAM blocker got rid of it (I can just see the title of the email and not what was in the email.) Anyway, the gentleman who helped me at active.com was nice and kept reassuring me that "this was not a scam." Maybe not, but I hope my race organizers choose a different registration provider next year.
The complaint has been investigated and resolved to the customer’s satisfaction.
Never signed up for an account to my
Knowledge. Never got an email about a renewal. Got a charge for $99. Apparently was also charged a year ago for $99. Emailed customer service over and over and no response that my money was refunded. No phone number. What a fraud and still money not refunded.
CE Fun Runs took $50 per person to sign up for a Tucson bubble run. This activity was supposedly postponed and they promised refunds multiple times “within 15 days” but the money never shows up. Refunds never came and they will not respond to repeated email or phone calls any more.
I have no idea what this membership is that is charged to my credit card and all phone numbers are not working. I expect a response ASAP as to what this is for! My email address is mossberg2007@yahoo.com or contact me at [protected]
Signed up for a Foam Glo run in a Charlotte NC. Did not sign up for monthly subscription to ACT Active yet am getting a monthly charge of $89.95. Apparently this is a hidden subscription in the registration of a single event.
I look for earning coins
Like others here, I was charged $89 for a "membership" without by consent or authorization.
I see a charge on my bank account for $8.00 from an [protected] titled ACT next to it. When I called the number to find out what it was, they claimed they were closed. The concern is, I NEVER REGISTERED for a race, so how the hell did they get my bank account number? This is a scam!
I myself was bamboozled, signed up for a race and they took my card without my authorization and charged me a year for 3 magazines people, light cooking and women magazine total $170.00. I have never authorized this charge.
Tell your friends, buddies and race directors, there is a new kid on the block. Bswarms registration. We have nothing even remotely like that, register for your race and enjoy the race. The End.
I registered for a marathon using Active.com and had a similar experience. I went back to re-read the page where I supposedly signed up. The wording is very vague and in small print at the bottom of the page. It also followed the words "FREE" printed in all caps multiple times. A month later, I recieved an email titled "ActiveAdvantage Membership" and almost deleted it, assuming it was spam. I am glad I actually opened it because I was very surprised to find that my credit card was charged $59 for a membership that I did not want and do not remember signing up for. Although the customer service representative quickly corrected the problem, I can't help but feel cheated. The process is meant to intentionally decieve people, which seems very low. I hope active.com changes thier methods or event planners stop using them for event registration.
Overview of Active Network complaint handling
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Active Network Contacts
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Active Network phone numbers1800 836 4061800 836 406Click up if you have successfully reached Active Network by calling 1800 836 406 phone number 2 2 users reported that they have successfully reached Active Network by calling 1800 836 406 phone number Click down if you have unsuccessfully reached Active Network by calling 1800 836 406 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling 1800 836 406 phone number100%Confidence scoreAustralia+1 (469) 291-0300+1 (469) 291-0300Click up if you have successfully reached Active Network by calling +1 (469) 291-0300 phone number 0 0 users reported that they have successfully reached Active Network by calling +1 (469) 291-0300 phone number Click down if you have unsuccessfully reached Active Network by calling +1 (469) 291-0300 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +1 (469) 291-0300 phone number+1 (866) 561-0647+1 (866) 561-0647Click up if you have successfully reached Active Network by calling +1 (866) 561-0647 phone number 0 0 users reported that they have successfully reached Active Network by calling +1 (866) 561-0647 phone number Click down if you have unsuccessfully reached Active Network by calling +1 (866) 561-0647 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +1 (866) 561-0647 phone numberNorth America+44 800 086 9135+44 800 086 9135Click up if you have successfully reached Active Network by calling +44 800 086 9135 phone number 1 1 users reported that they have successfully reached Active Network by calling +44 800 086 9135 phone number Click down if you have unsuccessfully reached Active Network by calling +44 800 086 9135 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +44 800 086 9135 phone number100%Confidence scoreUnited Kingdom+64 800 440 877+64 800 440 877Click up if you have successfully reached Active Network by calling +64 800 440 877 phone number 1 1 users reported that they have successfully reached Active Network by calling +64 800 440 877 phone number Click down if you have unsuccessfully reached Active Network by calling +64 800 440 877 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +64 800 440 877 phone number100%Confidence scoreNew Zealand+49 800 183 0001+49 800 183 0001Click up if you have successfully reached Active Network by calling +49 800 183 0001 phone number 1 1 users reported that they have successfully reached Active Network by calling +49 800 183 0001 phone number Click down if you have unsuccessfully reached Active Network by calling +49 800 183 0001 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +49 800 183 0001 phone number100%Confidence scoreGermany+852 800 906 509+852 800 906 509Click up if you have successfully reached Active Network by calling +852 800 906 509 phone number 1 1 users reported that they have successfully reached Active Network by calling +852 800 906 509 phone number Click down if you have unsuccessfully reached Active Network by calling +852 800 906 509 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +852 800 906 509 phone number100%Confidence scoreHong Kong+65 83 889 192+65 83 889 192Click up if you have successfully reached Active Network by calling +65 83 889 192 phone number 1 1 users reported that they have successfully reached Active Network by calling +65 83 889 192 phone number Click down if you have unsuccessfully reached Active Network by calling +65 83 889 192 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +65 83 889 192 phone number100%Confidence scoreSingapore
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Active Network emailssupport@active.com100%Confidence score: 100%Support
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Active Network address717 North Harwood Street, Suite 2500, Dallas, Texas, 75201, United States
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Active Network social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Active Network contacts
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I just realized I got charged by this member renew which I am never aware of, out of curious, so I register from their website and found they charged me for 6 years without me knowing anything about it. I will call my credit card company for their scam action. Also, how they get my credit number? I changed credit number but how they got it?
Also, happened to me. A church utilized this company for soccer registration. If there was an enrollment option, I certainly never saw it. Anyways, I took my time to report this organization to the FTC and Internet Crime Complaint Center. If you get wrapped into this scam, report it and maybe in 10 more years this will get stopped!
Here is the link to the government site to report scams/fraud --- https://www.ic3.gov/
This is still happening in 2020! I am a victim of this too just this month of December 2020. This company should really be out of business by now. They literally steal from people to pay their bills. I'm outraged at the lack of accountability this company they have. No customer support number or anyone to actually speak with to get my refund of $89.95. JUST WOW!
Outrageous!
This is still happening in 2020! It happened to my on the end of May when I was being bored during the pandemic and going through my few bills. I had no idea what was that and immediately called them. However, their telephone service was not available, which is still not available till the end of July. So I called my bank to dispute that charges, but I haven't successfully got the refund yet. What the hell is going on with that ghost company!
This is still happening in 2020! I am a victim of this too just this month of December 2020. This company should really be out of business by now. They literally steal from people to pay their bills.
10 years and this is still going on. How the hell are they still in business?
Ditto. This is a total scam. Not only did they sign me up without warning, but in the initial email from them it said that the first year of membership is free and that I wouldn't be charged until October 2020 ... but then they still charged me in October 2019. I think race companies should stop working with them. In my view it's a fraudulent use of my credit card. I am an attorney and I read things carefully and it was still incredibly misleading.
YUP... Its $89.95! And did you read the statement about "If you go to your bank and file this as fraud you should know we have a whole TEAM OF ATTORNEYS WORKING TO PROVE YOU ARE LYING""! But then on a different page it says your annual membership comes with a 100% money back Guarantee! SERIOUSLY?!
Same happened to us. Apparently this scam is going on for years!
Horrible! They have charged me for membership for three year! I was not aware of it at all! I am still online for someone to pick up the phone after 30-minute wait. Be aware of this shady business!
SHAMEFUL business practices. I was unknowingly charged 89.95. It took some digging to connect the dots. I had signed up my son for art classes at the prestigious Glassell School ( in connection with the Museum of Fine Arts Houston), and that's how they stole my information. Yes stole. I would never sign up for a "trial" membership that I know nothing about. Fortunately they're refunding my money within 5 days. They probably make money by scamming people that don't closely look at their emails or statements until it's too late. Grrrr!