Active Network’s earns a 2.0-star rating from 0 reviews and 62 complaints, showing that the majority of event participants are somewhat dissatisfied with registration process.
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sneaky membership signup
When you use reserve America to make reservations at a South Carolina state park this fee shows up about a month later. This is the second time that this has happened so I was very careful in reviewing the pages when I made the reservation online. The people at reserve America said they would refund the 64.95 charge and they did last time. They said that the screen are Clear that you are subscribing to their service but they ARE NOT!. It appears they are just trying to steal from people who aren't paying attention, not while making the reservations, but when they are charged for this "service"
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent charge
I found a random $64.95 charge on my credit card statement the other day that came from Active Network (ACT*ACTIVE-NETWORK). I believe this company coordinates a road race that I attended, but the charge for that particular race already had already completed. I then received an email about this $64.95 charge saying it was for the Active Network membership, which I NEVER purchased, nor authorized anyone to purchase on my behalf. After doing some internet research, I noticed that my fellow consumers had filed such a complaint, so I know I am not the only one who this company is deceitfully charging. Like such consumers, I completely agree that this company should face stiff legal actions for attempting to deceive their consumers. This is completely inexcusable.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is the 2nd year in a row I am being charged for a membership that I did not sign up for. Last year I had the charge removed, but I feel this is more damaging to your reputation than anything else. As a user from both a runner and a web admin/promoter for a large local race, I can tell you It is a not a good way to get/retain customers.
Hello -
I just saw a charge on my VISA for $69.95 for Active.com registration. I never signed up to join Active.com. Please refund me the amount.
I have signed up for races who use Active.com, but I never joined for $69.95. What's up?
My phone number is [protected] for further information.
Thanks in advance -
Diane Firmani
unknown credit card charges
Act Active-Network is NOT worth doing business with. We have a group of 10 -12 people who do 20 or more races a year and will never register through this company again. They underhandedly charge your account for $64 for some membership. The way the company goes about this is very short sighted. So instead of having 10-12 people doing 20 races a year, they would rather swindle you out of $64. Just very unfortunate that companies operate this way and from reading all the reviews, it is a wonder why they are still in business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Signed up for trial membership. No indication of permant sign up. I cancelled as soon as i was charged. And now they wont reverse charge. This company provide no service and will not refund me. I had to cancel my card and force a fraud dispute.
They did the same thing to my wife several years ago. How long will this company keep going on with this scam.
Ran the Disney half in 2011 and princess in 2012, did sigh up for active. Thought I went through the proper process to leave the service. In the last four months I found out that they were billing me on two different credit cards for at least two years. Did get them removed from one card so far but it was a longer than expected process involving the merchant and credit card company. Just discovered the second card. Very difficult company to leave.
For the second time in a row, I discovered the ACT-Active Network charge. I did not sign up for their free trial either time. They easily reimbursed me, but what if I didn't notice? Why has this happened twice? I swear I have not clicked on any free trials EVER!
I just received my bank statement, and I have a purchase from ACT-Active Network based out of California. The charge is for $64.95. Not only did I NOT make this purchase, but they caused me to overdraft my account.
Courtney... We're sorry to hear about your experience. Please contact us at activeadvantage@active.com so that we can try to resolve this issue. Thank you.
unauthorized / stolen card number purchase
Active network provides online registration software to a variety of organizations including: the color run, disney, spartan, and local parks and recreations departments. At the end of the registration form, after the billing information is confirmed and page pops up and asks if you want to join active advantage and you have to confirm your email twice to sign up and hit agree. It is always important to read before consenting to anything! Do i agree with their automatic billing? No! Do i think it is right to renew the active advantage membership yearly? Absolutely not. But at some point the consumer needs to be held accountable. It is your money you are spending online, be responsible and read what you are agreeing to spend it on. I had a friend have an active advantage membership auto - renew 4 years in a row. . . Keep close track of your accounts! Please, please read before accepting anything online!
The complaint has been investigated and resolved to the customer’s satisfaction.
FRAUDULANTE CHARGES IN FEBRUARY 2016! Update as of Mars 10, 2016.
Seeing a charge of $64.95 from "ACT*ACTIVENETWORK, CA" on my January 2015 statement that I didn't recognized, I searched the web to find this tread messages. Looking further, I found the same charge in 2014 on same day.
Calling them directly (+1.877.228.4881), they could find the 2 legal charges I made for a marathon sign-up in 2015, but not the $64.95, neither in 2015, nor 2014: so weird, isn't it? They didn't even try arranging my claim, so I said I will call my credit card company and contest these charges.
Calling my credit card company, not only they saw all my charges (legal and illegal) but they said that the same company was denied a new charge on another close date in February 2016. SO, BE AWARE AS THEY ARE STILL DOING IT TODAY!
I noticed a GBP 24.99 on my account this week. When I did a bit of digging, I realised that Active are a payment processor for sporting events (organised marathons, triathlons, etc). The name on the transaction - ACT ACTIVE - matched with the transaction shown on my bank statement for payment for the run I'd entered a month beforehand. Having looked into it further, I realised that when I'd signed up for the run, I'd inadvertently ticked yes to a 30-day free trial of a membership upgrade (I'm not even an existing member by the way). When the 30 days are up, they automatically charge you an annual membership fee, which is what the GBP 24.99 was. They have a no questions asked money back guarantee - just e-mail support@activenetwork.com I received a response saying that the money would be refunded in 5-7 days. They pay back the money pro-rated so make sure you check your bank statement regularly and get on the case as soon as you see the withdrawal! When I entered the race, there was a box you had to tick to authorise Active to process the payment for the race. I recall having to enter my e-mail address again on the next page. I thought I had to do this to complete the registration but actually I was signing up for this "free trial." I always read stuff carefully and certainly wouldn't have signed up for something like this if it had been clear what I was agreeing to. After signing up for the race I received an e-mail from Active but it said nothing about the free trial membership upgrade - in fact, the e-mail invited me to sign up for the upgrade! In the UK, there was a massive scandal recently over people who were mis-sold card payment protection insurance because they took it out without even realising it. the whole thing went to court and years later, people are claiming back all the costs they were charged. I think this will end up going the same way. They probably have this money back guarantee and fast customer service so that people don't take it further with consumer relations councils etc. But they are KNOWINGLY tricking people into signing up for this "membership" in my opinion. If you see a deduction from ACTIVE, get on it straight away. Otherwise this "membership" automatically renews each year. If you don't do something about it, the annual deductions will keep coming!
Two charges for 64.95 on my bank. No notice, no notification, no confirmation. This company runs a scam
My credit card was charged $121.00 and this was not a authorized tranzation.
I got a pending payment authorization from active.com too. Never engaged in any relations with them.
I don't like the idea of calling them - the less information I give the scammers, the better. I'd rather contact my bank (planning to do it right in the morning).
I just got nabbed with a $54.81 charge for nothing. I don't know what this company is - I have no ties to them - I've never signed up for anything, nor clicked anything accidentally... I live in Canada, for crying out loud! All I'm saying is I better get this refunded or the company will feel the wrath of Canadian justice (I'm a paralegal).
What a scam! These guys should be jailed. Is there a class action suite on them?
Just noticed a charge for the same amount as everyone else on my bank account. I did not sign up for anything, intentionally at least. It is a shame that they conduct themselves this way. I tried calling the number twice so far, and get disconnected as they are transferring me to a representative. So I have emailed the email address they provide activeadvantage@active.com I really hope this is taken care of as I cannot spare $64.95 for no reason right now.
Whether they "cheerfully refund" your money or not, this is clearly a scam meant to victimize those who fail to check their credit card receipt lists. The question of whether it is technically legal is beside the point. This company like many others is counting on consumer's failure to notice they are being screwed, and it is shameful and unethical behavior. Any community event that associates itself with such a scam should also
have IT'S ethics questioned!
I just got charged $64.95 by this active.com without my authorization. They got my credit card number via one of the camp I signed up for my kid. This is SO LAME! You could say that they may have a pop-up which I did not even remember. Can one say that you trick someone to take away their money then blame the person to be too trusting and it is his own fault to be taken advantage of? what type of business is this? This company should be shut down. I am going to warn all my friends about this. Shame to acive.com!
unauthorized charge
This company charged $64.95 to my credit card one month after I registered for a race. There was no indication including or confirmation after my charge for the race was completed for this charge.
The complaint has been investigated and resolved to the customer’s satisfaction.
credit card charges slammed
$64.95 charges showed up and I have NEVER agreed to sign up for their service. I was very careful when I used the website to register for a sports event, and as always, I declined their offer to join the club. Regardless, a year later I get an annual fee charged to my credit card. I can't log in to the website, and complaints to their customer service department are frustrating. I shouldn't have to deal with this due to their mistake, I just disputed the charge through Visa.
They bury the OPT-IN during your registration. Apparently somewhere buried in the text, you agree that they can store and charge your credit card an additional $64.95. call [protected] to cancel or get charge reversed. They count on you not noticing or going to the trouble of reversing the charge.
won't provide refund for paid event
Toro Loco Challenge in Southern California was cancelled but the money collected by active.com for the event was not returned and they are saying that I should go to my credit card company to get my money back. If you have experienced the same response from active.com, please post a response here so there is common location where those of us who have lost money can see if there is any recourse
Read full review of Active Network and 1 commentsneaky membership activation
I registered my son for a 5K Race. Somewhere along the way in order to do so I needed to register with Active Advantage. Presumably somewhere along the way in doing so I signed up for a "trial membership". After one month, my credit card was billed for a full year membership to Active Advantage at $64.95. I was sent an email to tell me this, but the information about your trial membership converting to a full year membership is down in the bottom of an email that simply looks like a monthly newsletter type mailing. I just figured it was a newsletter I was being sent due to having signed my son up for a race using their registration platform. I deleted the email and didn't realize the charge had occurred. I think this is a pretty slimy, underhanded way to get memberships. I only became aware that it had happened after my husband saw our credit card bill and asked me about the charge. I'll be calling today to cancel my membership. Two thumbs down.
scam/fraud
I too was signed up for Active.com without my consent. Why does the government allow this company to handle the reservations for our state parks anyway? If I hadn't seen the email form Active.com right away and emailed them right away to cancel the subscription that I hadn't even signed up for I would be getting charged every year! If you only have one choice for reserving a camp site then you should not be subjected to this kind of scam! Also, their booking system is unfair. If you don't have the fasted computer then you don't have a chance of ever reserving a camp site in some of the more popular locations that you have to reserve 6 months in advance. With their stupid 2 day cancellation policy they people who do get the reservation only have to cancel within 2 days! Who has time to plan a trip if the place you want to go is only available 2 days in advance! RESERVE AMERICA SUCKS! Please do something about this stupid company.
The complaint has been investigated and resolved to the customer’s satisfaction.
cancel membership
This company seems like a HOAX. I signed up for a race and had to sign up thru Active Advantage in order to pay for it. I have been trying to call to cancel this "membership" for 3 weeks. No one answers the phone, andIi'm willing to wait a long time too. I have sent an email to them and I recieve and automated bounce back email. I STRONGLY urge anyone NOT to 'sign' up with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
reserve america forces you to click on the active advangtage button in order to reserve a site. that's ridiculous because now it ISNT optional... take care of it please
I agree! This is rediculous! I have been on hold for over 30 minutes to cancel a membership I never signed up for! Def stay AWAY FROM ACTIVE.COM!
Hi there,
We’re sorry to hear about your concerns regarding the ACTIVE Advantage membership program. ACTIVE Advantage is offered to event registrants as a way to save on events, gear, and travel. It is an optional membership so registrants are not required to join. If you tried calling us at [protected] (Mon-Fri, 7am - 5pm PT) I apologize for any delayed response. Feel free to email me directly (levi.smith@active.com) and I can take care of it for you.
Thanks,
- Levi
scam
To register for the 2013 Publix Marathon, I had to use the website Active.com. At the end of the registration, they offer an opportunity to get rebates on future purchases through the site. No where does it say that if you click on the link, you are registering for a $60/ year service, to be billed after a 30 day free trial. Later, in an email I received from them, I am told that I registered for this free trial and subsequent subscription. I go to the website to cancel the subscription. Rather than provide a link, I have to call and/or email them. I chose to call and sat on hold for 13 minutes. These people are shady. I tried to complain internally to an ombudsmen, but they told me that they had no such person who takes complaints.
hidden charge
Was sent an email email Friday at 7 pm saying, "Your trial is coming to an end and your membership will be extended for 12 months at $59.95." When I looked into canceling online, I found out that I had to either email or phone--their phone lines are only answered M-F 7am-5pm!
Neither the email nor the website offer easy ways to cancel a membership. I took the only option offered: emailing to their email address. I received an automated response saying that the company would get back to me in 48 hours.
Within hours, my credit card was charged. Like others, I did not (to my knowledge) sign up for auto-renewal, but must have been duped into it while signing up for a race.
They give such short notice (the email) combined with no ability for recourse prior to the bill hitting. They intentional obfuscate the ability to cancel one's membership on line. Their training plans are elementary at best! I am better at setting my own training schedule.
All of this leads me to think that this company is not an honest, reputable company. I will dispute the charge. I will report to anyone and everyone that I can what has happened. I am thinking of how to get the word out to as many people as possible? Runner's World--do they know about this? What about the event organizers that use this online service for signing up for events?
The complaint has been investigated and resolved to the customer’s satisfaction.
unexpected charges on credit card
I signed up for the Chug and Run and paid my $45 entry fee with my credit card. Then, about a month and a half later I got hit for $59.99 on that same card by active.com. It's some type of "membership" that gives you discounts on things that active people do. Whatever. I called them. They said they would refund the money.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a charge on my credit card for 64.95 that I never signed up for, after reading complaints it may be due to signing up for a race. Now I need to go back to see if I've been paying for this monthly. My son is a Jr. and has been taking classes and test for the ACT and silly me thought that was the charge. Cancel this NOW and I feel I should be refunded for your false charges which were NEVER used. Fran Brocato
fmbrocato@yahoo.com
sleazy practices, opt-out charges
Active.com uses deceptive opt-out tactics to rip people off. My wife fell victim to these ### when signing up our 9 year old for youth soccer at the local rec center. We ONLY wanted to sign up for soccer and never intended to become Active Advantage members. Missing their opt out almost cost us $60 extra and I expect that their business model is based on less diligent people than us just missing the notification. We will no longer participate in any activities that require the use of Active.com to register and we will proactively inform people about them from now on.
The company did reverse the charges but I am still mad that they wasted our time and did this in such a deceptive manner. I intend to lodge a complaint with the state AG also as I firmly believe we as consumers need to stand up and fight this kind of crap if we don't want to be perpetual victims.
exactamundo http://whatyourdonotknowbecauseyouarenotme.blogspot.com/2011/05/activecom-is-sleazy.html
charge to my account
I signed up for a race on active.com and they went ahead and charged my account $59.95 for an "active membership" without my consent. They are very sneaky and put it in small print and the bottom of the page so you pass right by it. They leave it clicked so if you don't see it, you pay it. This is sneaky and not very honest. I will never sign up for a race through Active.com ever again. Hundreds of people complain on the internet about this charge and much more going up to $300!
The complaint has been investigated and resolved to the customer’s satisfaction.
active.com
Be very careful when registering for anything using active.com I signed up for a local community event and had to use active.com to sign up and then come to find out they also enrolled me in an annual subscription service with no notice for $59.95. I was never asked for permission and never got notice that I was signing up for their subscription. I happened to be going through my spam mail and noticed something that said membership renewal and had a look only to find out they were billing me for a year of service that I did not sign up for or want. Active.com's website has a lot of information on cancelling these renewals so it appears they know they are scamming people, but when I said to customer service that this felt like a scam, they had quite the script for what to say. I also filed a complaint with the Better Business Bureau.
unauthorized charges
I work at a class action law firm and we are investigating Active.com’s use of consumers’ credit cards without their permission or prior notice. I am interested in talking to people and hearing about their experiences with the company. Please contact me at [protected]@gmail.com if you’ve been charged for any unwanted services, products or memberships by Active.com or its parent company, The Active Network, Inc. Thanks, Chuck.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just posted on the Facebook wall at Active.com asking if they were aware that there was some misunderstanding from families struggling with grief from cancer. Many of our walks are devoted to a family member who is struggling and we are raising funds for a cure. These walks for the cure are now coordinated through active, farmed out over the years. It is easy to miss the fine print or cleverly paced email notice, due to being preoccupied with grief or fighting the disease. Just signing up for a loved ones walk will get you accidentally dinged once a month from Active with a big monthly fee. When all you are trying to do is join family for a member's memory walk to raise money for a cure.
fraudulent charges
This company fraudulently took money from my bank acount using my debit card information. Unlike some of the other reports, I have not signed up for any free trials or anything else on-line. This company is known by financial institutions as an actively fraudulent company. Their game is that they have stolen credit/debit cards and they periodically hit these accounts in small odd amounts (i.e. $51.99; $84.99 etc.) amounts that typically go unnoticed by the consumer.
You don't have to sign up for a "free trial" of anything. That's just one of their many excuses for faudulent charges once they get caught.
Once they have your credit card, they ping your account for cash as long as they get away with it. Some consumers have been hit repeatedly for years. If/when the consumer complains, they simply offer the refund and move on to the next one and the process starts all over. If you do get hit, you have to go back over your account for several years back because you will likely have a pattern of hits over many years. DO NOT attempt to resolve this directly with ACT*Active.com. Go back through your financial institution for resolution through their fraud department.
If you call the phone number [protected], they will immediately ask you for your credit card number. Don't give them any information. Immediately contact your financial institution for safe resolution.
The complaint has been investigated and resolved to the customer’s satisfaction.
Signed up for a ski race, and was charged an extra $60 "protection" fee, I never wanted to pay. WORST customer service I've ever experienced. No phone number to call. An automated-only response 1 WEEK after complaint. Over 2 months later, no resolution, no refund, no care. STAY FAR AWAY! Will notify all ski racing registrations systems in the US to avoid, and look for a new partner.
Never signed up for anything through active and noticed a charge for 89.95 on my bank statement. Had to call my bank to get it reversed. Fraudulent, scam company
ACTIVE Network, LLC
717 North Harwood Street
Suite 2500
Dallas, TX 75201
69.95 FEE for unwanted and unsolicited "membership" ...
This co handles credit card transactions for all kinds of sports things.
They SCAM you when registering online charging you for a membership with rebates or something. I declined it, never signed up for yet they hit my card with a 69.95 FEE.
I had to call and wait 46 minutes on hold to have it removed. PLUS I have to be sure it's credited 7-10 days or call them back.
I am cc:ing the BBB
I signed up for a race in the community and they had used active to organize it. Now they started charging me 64.95$ membership charge although I had not signed up for any recurring membership . I see so many hits on the internet that this is a scam. This company should be put out of business http://www.active.com/unclassified/articles/active-com-customer-faq-s#item1
Noticed a charge on my statement for $103.65. After further investigation, learned that this company is know for stealing credit card numbers and applying fraudulent charges to these accounts. This company needs to be prosecuted
I work at a class action law firm and we are investigating Active.com’s use of consumers’ credit cards without their permission or prior notice. I am interested in talking to people and hearing about their experiences with the company. Please contact me at Chuck2010DC@gmail.com if you’ve been charged for any unwanted services, products or memberships by Active.com or its parent company, The Active Network, Inc. Thanks, Chuck.
registration charges
I also was billed for an Active.com membership without being asked. I consider myself very careful about these types of "temporary memberships that automatically bill after a 30-day "free" trial. I was billed for 2 years and never received confirmation emails or billing permission emails. I did receive an email when my credit card was about to expire, however, and that is when I realized that I was being billed. I signed up for 2 races through this site and got a $2 discount apparently so Active.com would not refund me any money. Ethically sketchy at best. My personal boycott is on.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was charged for registration, as was a friend, 30 days after signing up for a race. We definitely did not sign up for active advantage membership. This is a scam that needs to hit the papers. It's unfortunate that so many races use active.com to facilitate registration.
I work at a class action law firm and we are investigating Active.com’s use of consumers’ credit cards without their permission or prior notice. I am interested in talking to people and hearing about their experiences with the company. Please contact me at Chuck2010DC@gmail.com if you’ve been charged for any unwanted services, products or memberships by Active.com or its parent company, The Active Network, Inc. Thanks, Chuck.
active advantage trial membership scam
Lotta complaints here regarding Active Advantage! I think it is important all Event Organizers and Sponsors of Events are made aware of this scam. You can bet I never received any promised discounts on any events. I am also ensuring BBB knows about this scam. I am hoping all who have been scammed - and there are many of us, please take the time and effort to report to BBB and to all who can either get Active.com off the map or maybe elicit an apology and refund to all, for their ill conceived way to deprive many for a nothing service, and return to the business of providing registration of events and not scamming. Fat chance!
As for me, I'm a mail-in registration type until or unless there is another provider for online registration. dlm
Overview of Active Network complaint handling
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Active Network Contacts
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Active Network phone numbers1800 836 4061800 836 406Click up if you have successfully reached Active Network by calling 1800 836 406 phone number 2 2 users reported that they have successfully reached Active Network by calling 1800 836 406 phone number Click down if you have unsuccessfully reached Active Network by calling 1800 836 406 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling 1800 836 406 phone number100%Confidence scoreAustralia+1 (469) 291-0300+1 (469) 291-0300Click up if you have successfully reached Active Network by calling +1 (469) 291-0300 phone number 0 0 users reported that they have successfully reached Active Network by calling +1 (469) 291-0300 phone number Click down if you have unsuccessfully reached Active Network by calling +1 (469) 291-0300 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +1 (469) 291-0300 phone number+1 (866) 561-0647+1 (866) 561-0647Click up if you have successfully reached Active Network by calling +1 (866) 561-0647 phone number 0 0 users reported that they have successfully reached Active Network by calling +1 (866) 561-0647 phone number Click down if you have unsuccessfully reached Active Network by calling +1 (866) 561-0647 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +1 (866) 561-0647 phone numberNorth America+44 800 086 9135+44 800 086 9135Click up if you have successfully reached Active Network by calling +44 800 086 9135 phone number 1 1 users reported that they have successfully reached Active Network by calling +44 800 086 9135 phone number Click down if you have unsuccessfully reached Active Network by calling +44 800 086 9135 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +44 800 086 9135 phone number100%Confidence scoreUnited Kingdom+64 800 440 877+64 800 440 877Click up if you have successfully reached Active Network by calling +64 800 440 877 phone number 1 1 users reported that they have successfully reached Active Network by calling +64 800 440 877 phone number Click down if you have unsuccessfully reached Active Network by calling +64 800 440 877 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +64 800 440 877 phone number100%Confidence scoreNew Zealand+49 800 183 0001+49 800 183 0001Click up if you have successfully reached Active Network by calling +49 800 183 0001 phone number 1 1 users reported that they have successfully reached Active Network by calling +49 800 183 0001 phone number Click down if you have unsuccessfully reached Active Network by calling +49 800 183 0001 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +49 800 183 0001 phone number100%Confidence scoreGermany+852 800 906 509+852 800 906 509Click up if you have successfully reached Active Network by calling +852 800 906 509 phone number 1 1 users reported that they have successfully reached Active Network by calling +852 800 906 509 phone number Click down if you have unsuccessfully reached Active Network by calling +852 800 906 509 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +852 800 906 509 phone number100%Confidence scoreHong Kong+65 83 889 192+65 83 889 192Click up if you have successfully reached Active Network by calling +65 83 889 192 phone number 1 1 users reported that they have successfully reached Active Network by calling +65 83 889 192 phone number Click down if you have unsuccessfully reached Active Network by calling +65 83 889 192 phone number 0 0 users reported that they have UNsuccessfully reached Active Network by calling +65 83 889 192 phone number100%Confidence scoreSingapore
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Active Network emailssupport@active.com100%Confidence score: 100%Support
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Active Network address717 North Harwood Street, Suite 2500, Dallas, Texas, 75201, United States
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Active Network social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Active Network contacts
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Four months ago I signed up to enter a the Big Sur International Marathon. Today I received a notice, the first notice from this company, that my premium was being renewed for a year membership for $64.95. They have my card on file. They did not provide their phone number on the notice.
As a policy, I never sign up for anything that has a free trial. I did not sign up for this.
The customer service person, who read a long script about the benefits and freebies before answering my question, said that I had signed up by clicking a button on the site when I signed up for the race.
The button is apparently at the end of the form and I suspect most people do not realize that they are signing up for this. I surely did not.
While they are clever enough to grab my credit card information, apparently they are not adept enough to provide a confirmation statement to the purchaser. Hmmmm. This smells a lot like fraud. I will inform BSIM of this.