ActiveCampaign’s earns a 1.0-star rating from 6 reviews, showing that the majority of marketing professionals are dissatisfied with automation platform.
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need help with customer service, reps dont know much, call me to review *** Review: I need help with customer service
need help with customer service, reps dont know much, call me to review ***
Review:
I need help with customer service. The representatives don't know much. Please call me to review ***.
ActiveCampaign has been our go-to service provider for a few years
ActiveCampaign has been our go-to service provider for a few years. Lately, their service has stopped working for us, and it's been quite a hassle. Their support team, bless their hearts, just can't seem to fix it. It's frustrating, you know? And to make matters worse, when we asked them to cancel our account and refund us for the unused time, they flat out refused. Can you believe it? So now, I'm stuck paying for another whole year of a service that's as useless as a broken pencil. Ain't that just peachy?
I got Activecampaign service on 16MAR21
I got Activecampaign service on 16MAR21. I paid $108.00. They said they would do promotional email campaign service for my business leads. I tried it with two personal emails, but it didn't send promotional emails to those addresses. The emails are [protected]@motou-baik.com and [protected]@motou-baik.com. The technical service said it's not a common problem and they won't fix it. I tried three emails and only one worked. That's a 66% failure rate, which is really high. The credit card reference number is 5484.
Is ActiveCampaign legit?
ActiveCampaign earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for ActiveCampaign. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Activecampaign.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Activecampaign.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Activecampaign.com you are considering visiting, which is associated with ActiveCampaign, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
ActiveCampaign as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for ActiveCampaign have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
ActiveCampaign website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Activecampaign.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While ActiveCampaign has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- ActiveCampaign protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ActiveCampaign gave me a huge 90% discount for Startups, which was awesome!
ActiveCampaign gave me a huge 90% discount for Startups, which was awesome! I got the confirmation emails (check out the screenshots *** and *** ) and even my invoice showed the discount (see screenshot *** ). However, instead of charging me $466.80, they mistakenly charged my credit card $4668. I've reached out to them multiple times through email, but haven't received any response at all. To back up my claim, I've attached screenshots of all three emails. Can you please refund me $4202 back to my credit card? Thank you!
I decided to use this company after talking to their salesperson
I decided to use this company after talking to their salesperson. They said ActiveCampaign could integrate with Salesforce, so I signed up. But they can't do it. 1. Their service doesn't integrate with Salesforce, and their support team doesn't know how to help. 3. Their service can't tell the difference between a lead and a customer. 2. Today, on a call with ***, I found out that my "leads" aren't showing up because they haven't opted in. Huh, I'm switching from Pardot, so why do all my leads need to opt in again with ActiveCampaign? They never told me this when I signed up. Their service and support aren't what they promised, and I want either an expert to fix it or a refund for everything I've paid so far.
We started using Active Campaign in the spring, around March
We started using Active Campaign in the spring, around March. We picked them because they said they could connect with Square, which we use for our shoe store. But right from the start, the connection didn't work. It didn't show our customers' past purchases like it was supposed to. I told them about it, and at first, I talked to a lady. Then a guy named *** joined the conversation. All they ever said was that their tech team was working on it, but they still hadn't figured it out. They stopped responding to me after a while, even though I tried reaching out multiple times. Tonight, *** contacted me for the first time in 2 months, and guess what? They still haven't figured anything out. We shouldn't have to pay anything until we actually get what we signed up for.
About ActiveCampaign
One of the key strengths of ActiveCampaign is its automation capabilities. The platform allows users to create complex automation workflows, enabling businesses to automate repetitive tasks and streamline their marketing processes. From sending personalized emails based on customer behavior to triggering specific actions based on predefined conditions, ActiveCampaign empowers businesses to deliver targeted and timely messages to their audience.
ActiveCampaign also offers a variety of email marketing features that help businesses create engaging and visually appealing email campaigns. The platform provides a drag-and-drop email designer, making it easy for users to create professional-looking emails without any coding knowledge. Additionally, ActiveCampaign offers advanced personalization options, allowing businesses to tailor their emails to individual recipients based on their preferences and behavior.
Another notable feature of ActiveCampaign is its robust CRM (Customer Relationship Management) functionality. The platform allows businesses to manage their customer data effectively, track interactions, and gain valuable insights into customer behavior. With its CRM capabilities, ActiveCampaign enables businesses to build stronger relationships with their customers and make data-driven decisions to optimize their marketing strategies.
ActiveCampaign also offers powerful segmentation and targeting options. Businesses can segment their audience based on various criteria such as demographics, behavior, and engagement levels. This allows for highly targeted marketing campaigns, ensuring that the right message reaches the right audience at the right time.
Furthermore, ActiveCampaign provides comprehensive reporting and analytics tools. Users can track the performance of their campaigns, monitor key metrics, and gain actionable insights to optimize their marketing efforts. The platform offers visual reports and dashboards, making it easy for businesses to understand their data and make informed decisions.
In conclusion, ActiveCampaign is a robust marketing automation platform that offers a wide range of features and tools to help businesses effectively manage their marketing campaigns. With its automation capabilities, email marketing features, CRM functionality, segmentation options, and reporting tools, ActiveCampaign empowers businesses to deliver personalized and targeted messages to their audience, drive engagement, and achieve their marketing goals.
Overview of ActiveCampaign complaint handling
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ActiveCampaign contacts
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ActiveCampaign phone numbers+1 (773) 360-2270+1 (773) 360-2270Click up if you have successfully reached ActiveCampaign by calling +1 (773) 360-2270 phone number 0 0 users reported that they have successfully reached ActiveCampaign by calling +1 (773) 360-2270 phone number Click down if you have UNsuccessfully reached ActiveCampaign by calling +1 (773) 360-2270 phone number 0 0 users reported that they have UNsuccessfully reached ActiveCampaign by calling +1 (773) 360-2270 phone number
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ActiveCampaign emailskarmstrong@activecampaign.com94%Confidence score: 94%atuttle@activecampaign.com94%Confidence score: 94%Marketingjason@activecampaign.com93%Confidence score: 93%Marketingdmca@activecampaign.com91%Confidence score: 91%Legalhelp@activecampaign.com91%Confidence score: 91%Support
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ActiveCampaign address1 N Dearborn St Ste 500, Chicago, Illinois, 60602-4349, United States
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ActiveCampaign social media
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