Acorn
Reviews and Complaints

I bought a coat and matching rain boots from Acorn and the rain boots were impossible to pull on because the opening was too tight. I discovered that they will charge you to return or exchange an item, even if the item is unusable. I would have tried the next size up, but then they would have charged me twice for returns if the next size up didn't work either. Their customer representative said, "We sent what you ordered. It's not our fault if it doesn't fit."

So, I wanted to get some new clothes and found Acornonline.com. I picked a top I liked and, like always, I picked my usual medium size. But, when it arrived, it was way too big! It was more like an extra-large! I was bummed out because I was looking forward to wearing it.

I decided to return it, but that's when things got even worse. Customer Service said they couldn't give me free shipping back, even though it was their mistake! I had to pay $20.00 just to try on an item that was supposed to be a medium size.

Overall, I'm pretty disappointed with my experience with Acorn. The top itself seems to be good quality, but it's not worth the hassle and extra cost of trying to return it.

So, I had heard about Acorn, this online store that sells really cool stuff - like TV shows, DVD's and clothing. And since I was in the market for some new things to watch, I decided to check them out. A couple of weeks go by and I still haven't received my order - I'm waiting patiently until I realize that I can't even track it! That's when I tried emailing and calling them, but I got no response. I was really bummed out because not only had I spent my hard earned dough, but I didn't even have any new shows to watch!

To make matters worse, I was reviewing my recent credit card statements when I saw a charge that I definitely didn't make. It was a total mystery. At that point, I was feeling pretty defeated and confused. I had no idea what to do next. While I suppose I could try to deny the charges, I realized that I'd have to cancel my card and get a new one issued - but who wants that hassle right before the holidays? Talk about a major bummer.

All things considered, I'm not super impressed with Acorn. It's hard to trust a company that doesn't answer their phone or emails. And although I'd love to give them another shot, I'm hesitant to risk my money and personal information again.

I ain't gonna lie, I had a terrible experience dealing with Acorn. Their products arrived in the worst condition, packed in the crappiest way possible. I mean, the boxes were literally ripped up and crushed. Ain't nobody wanna receive a product like that, right? And don't even get me started on their customer service department. Let me tell you, I was on hold for what felt like forever just to get connected to a live person. And when I finally did, they talked to me like I was stupid. What kind of customer service is that? They were rude and not afraid to put me on hold and never come back, or straight up hang up on me. So please, do yourself a favor and avoid this company like the plague.

I recently made a purchase from Acorn and boy was I surprised by the total amount! I got myself 2 ball caps and a t-shirt, which cost me $59 USD. They don't show you the shipping charge until the very end, and BOY was it a whopping $32 US to ship to Canada! This made my grand total a whopping $95 USD, or about $130 CDN ($42+ CDN per item). YIKES!

To add insult to injury, they decided to charge me a sales tax of $3 *eye-roll*. But here's the kicker, they're a US company, why are they charging me a sales tax? This is a TOTAL rip-off if you ask me! It's not just Acorn, I've noticed this with their sister company, Signals, too.

I'm a little annoyed by this, but the quality of their products is top-notch. If you're looking to purchase from Acorn or Signals, beware of the hidden shipping charge and sales tax. It's a bummer that these charges were not disclosed upfront, but the products are worth it!

I recently ordered some items from Acorn and while the ordering process was easy as pie, tracking down any information on my order has been quite the task. Even after waiting for over a week, I still haven't received any notice of shipping or tracking.

I tried calling their customer service line, but the wait times were outrageous - I spent a total of 80 minutes on hold! And to make matters worse, there isn't an easy way to link your email or phone number with your order numbers so you'll need to write them down and keep them handy.

Despite the frustrations, I will say that Acorn does offer a nice catalog with a great selection of items. But for all the hassle it's been to track down my order, I'm not sure if I'll be ordering from them again any time soon. Overall, while Acorn has some great products, their customer service needs a serious revamp.

So, I tried to get myself a big and important thing from Acorn. Yeah, it was expensive, but dang, that thing was worth it! But man oh man, did I have to wait for it. 6-8 weeks! That's like, half an eternity or something! But I was a patient little guy and waited until the clock ran out. But you know what? No thing! No item! Nada! So, I called up those Acorn peeps and I was all like, "Yo, where my stuff at?" And what do they tell me? They gotta check with their buddies over at the vendor to see what's what. So, I'm all like, "Okay, fine, just let me know." Except they didn't. No word for me! And I ain't about to play phone tag with those guys all day! So, I just told them to scrap it all and cancel that order. But man, can you believe it? Each and every rep I talked to fed me a different story each time! What kind of operation are they running over there? Finally, I get through to this bossman and he tells me that they're gonna cancel things and send me an email heyin' that it's done and dusted. Guess what never came? You got it in one! That email! For over 400 bucks, you can bet my britches that I ain't about to trust Acorn with any more scratch. Never again!

I gotta say I had a less than stellar experience with Acorn. Now don't get me wrong, I love their stuff and have been a customer for years, but this one time was a real bummer. Here's the deal: I wanted to order 12 of their super cute ornaments, cuz they give a discount for orders of 12 or more. So far so good, right? Well, the very next day I get an email saying that one of the ornaments I ordered had been discontinued. Bummer, I thought, but no biggie. So I asked the customer service rep if I could just replace the discontinued ornament with another one from my original order. But no! They told me I had to place a whole new order, pay for shipping, and worst of all... I couldn't even get my discount! Can you believe it? Instead of paying under 8 bucks for that one ornament, they wanted to charge me over 20 bucks! What a rip-off!

So, I decided to take matters into my own hands and called customer service myself. But wouldn't you know it, they passed me back and forth between different departments and put me on hold way too many times. And in the end, no one could fix the mistake THEY made! Can you believe it? I was beyond frustrated!

Now, I know no company is perfect, and I'll probably still shop at Acorn in the future, but I hope they figure out a way to fix their mistakes better in the future. Ain't nobody got time for all that nonsense!

Yo, I gotta say something bout my experience with Acorn, cause it was a hot mess. I wanted to get my friend a cute bunny basket and thought acornonline.com was the way to go. But boy was I wrong. When the package arrived, it was all busted up into a million little pieces. Ain't nobody got time for that. So, I contacted customer service and they sent me a replacement. But guess what? That one came all busted up too. So, I contacted them again, and they sent out a third one. This time, you guessed it, broken once again. I can't even with how many times I've had to call them up and complain. Plus, with the pandemic going on, standing in line at the post office to send these back just ain't it. I'm so done with Acorn's shipping department. They need to get it together and get their act straight. Save yourself the trouble and shop somewhere else.

I had some trouble with my Acorn account and was pretty frustrated about the entire ordeal. After completing my taxes for 2022, I noticed some strange information on my form 1116 for Foreign Tax Credit. I wasn't sure why I had to pay foreign taxes for a company based in the US, especially since the accountant said she could have chosen any country. She ended up picking the Kingdom of Bahrain, which left me feeling even more confused.

Feeling fed up, I decided that I wanted to close my Acorn account, but unfortunately, I had trouble logging onto the website. It was pretty frustrating since I just wanted to be done with the whole thing. If and when I can finally close my account, I plan on telling all of my friends to avoid Acorn like the plague. Honestly, I think they're a scam.

Despite all of the issues I encountered, I will say that the Acorn website looked pretty nice and professional. However, looks can be deceiving, and I was pretty disappointed with what actually went down. In the end, I don't think I'll be returning to Acorn anytime soon.

Overall, if you're considering using this platform, I would suggest doing your research and carefully considering your options. While the website may look nice, there are obviously some underlying issues that need to be addressed.

I gotta say, I had high hopes for Acorn's website (acornonline.com) and all their unique items that supposedly can't be found anywhere else, but man, was I let down. And it's not just one issue, it's a laundry list of problems I have with this company.

First off, the quality of their T-shirts is seriously lacking. I mean, they were so wide it was like trying to wear a hot air balloon. Not to mention the fact that half the time the colors aren't even the same as what's shown on the website. And here's the kicker: out of the 12 items I ordered this year, FIVE had to be returned. That's almost half, people.

Now, let's talk about shipping. I don't know what kind of shenanigans they've got going on in their warehouse, but I've received damaged products more than once. And don't even get me started on that $200 stained glass hanging I ordered. It was supposed to be this beautiful piece of artwork, but it showed up in a damaged box (see pic) and the colors were totally off. Not to mention the fact that it was nowhere near the quality I expected for that kind of dough.

And don't even get me started on the returns process. Not only do you have to use their fancy-pants "SmartLabel" (which costs $11.95, mind you), but the whole process takes FOREVER. I'm talking glacier slow, folks. It took 24 days for me to get my credit. Who has time for that?

Overall, I'm just really disappointed in Acorn. I want to love them, I really do. But until they step up their game in the quality control and shipping departments, I just can't recommend them to anyone.