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Ace Hardware Corporation Customer Service

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Complaints162
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Ace Hardware Corporation

2200 Kensington Ct
Oak Brook
Illinois
United States - 60523-2100

Customer Support Phone Numbers

Mon7:00 AM - 7:00 PM
Tue7:00 AM - 7:00 PM
Wed7:00 AM - 7:00 PM
Thu7:00 AM - 7:00 PM
Fri7:00 AM - 7:00 PM
SatClosed
SunClosed
Plus

Ace Hardware Corporation Complaints & Reviews

Ace Hardware Corporation / torch ace propane self ignite (28068) defective return customer-manager interaction

Sc
Sep 05, 2019

On Thursday September 5, 2019 at 8:33 am I tried to return a Torch Ace Propane Self Ignite. I had purchased the item on September 3rd for a project. My husband and I were unable to get the torch to ignite after the first use. When I brought it back Thursday I was met by Jonathan, who...

Ace Hardware Corporation / Customer service / professional conduct

Br
Aug 20, 2019

Re: Do your franchisees receive customer service skills training? Store: Country Living Ace Hdwe 4336 Cornelia Hwy Lula, GA 30554 Phone: [protected] Date: On or about Friday, August 09, 2019, at 4:30 PM. Dear sirs: To tell the truth, I can't figure out how this went wrong. Maybe I...

Ace Hardware Corporation / discounting of a partial return when a discount coupon was used at purchase

Jd
Aug 12, 2019

I purchased 3 items totalling $16.00 over a week ago. At that time I applied a $5.00 off birthday discount coupon I received in the mail as I am a loyal member of Ace customer promotions. I returned 1 item of the 3 over a week later. The item's price totalled $5.99. When the return wa...

Ace Hardware Corporation / englewood colorado

Ac
Jul 12, 2019

I live near your store I decided to use your coupon. It was 25% off $50 or under or 25% off one item if you spend over $50. That is punishing a person for spending more money. I think you should review this coupon it's almost something that makes you look unintelligent I went into replace a...

Ace Hardware Corporation / wrongful Termination

Wi
Jul 02, 2019

I was hired at your Wadhams/Kimball Mich store, after just three short shifts totaling 14 hours I was terminated. The General Mgr Mike Williams told me I was terminated and said he didn't have to tell me why. I attempted to discuss it and he said he didn't have to. I had only possibly 5...

Ace Hardware Corporation / Wrongful Termination

De
Jul 02, 2019

I was hired at your Wadhams/Kimball Michigan store and after just 3 short shifts totaling 14 hours I was terminated. the General Manager Mike Williams told me I was terminated without any explanation. I tried to discuss it and he just said you are terminated and I am not telling you why...

Ace Hardware Corporation / debbie/cashier and the rude staff

Ja
Jun 29, 2019

Today June 28th at 6:21 PM my nephew rented a mini rooter to unclog our septic tank initiating to do so the equipment was not doing what its suppose to do. Being a motorized equipment it was just not working so my dad told my nephew to call the store before they closed to exchange or...

Ace Hardware Corporation / unacceptable delivery

Pa
Jun 28, 2019

I placed an order for a shed - and was notified MY ORDER SHIPPED on 6/24. I assumed that meant it was on its way to me. That was absolutely NOT TRUE. See order info below. You advertise "free shipping for ACE Rewards members" ... and I was charged $190.44 for shipping!! It is now 6/28 -...

Ace Hardware Corporation / cashier, Nikki M.

Sa
Jun 04, 2019

Today June 4, 2019 at 2:15 pm My daughter that is 5 months pregnant, my 3 year old granddaughter and me went shopping at Ace hardware at 12157 5th st. yucaipa Ca 92399, we live in this town and love this hardware store we shop here very often since we live near by, the customer service i...

Ace Hardware Corporation / a lawn mower and failed to honor the guarantee of a hassle free return

Ga
Jun 03, 2019

I bought and still have a receipt for a lawn mower. I used it 3 times and the motor went out. I called the store first and told them if I could return or exchange the mower. I was told if I had a receipt it be no problem. So I go to the store and the owner said he wouldn't do a return. So...

Ace Hardware Corporation / the store manager is extremely rude to is team

Pa
May 23, 2019

Hello my name is Paul Traylor and I'm a current ACE Hardware rewards member [protected]. I just thought you should know that I will no longer go into my local Ace Hardware store due to your Current Team Store Leader that is titled as a General Manager his name is David Carlson. The store that...

Ace Hardware Corporation / parking u haul trucks & trailers in the wrong parking spaces

Pa
Apr 26, 2019

My back yard is 4 shops away from the back door of ace hardware. And they just recently aquired numerous uhaul trucks &trailers which they park behind my house. I asked the manager if he could please park the trucks&trailers behind ace hardware. He said yes we can move them and that they...

Ace Hardware / entire store and staff

Ka
Apr 18, 2019

When we moved to Corona de Tucson, AZ 2 years ago we were excited to see an Ace Hardware only a couple of blocks from our new home. That excitement died quickly after our first visit to the Corona Ace store. The store was half empty and the staff was borderline rude and lacked...

Ace Hardware / paint

Ca
Apr 15, 2019

I purchased a gal of eggshell paint from my local Ace. After the paint dried I noticed the shine, it was not eggshell. The can said eggshell but it was not. I took the can back and the store owner said it was not warranted. He did not even open the can to see it. He went through the spill...

Ace Hardware / paint (eggshell)

Ca
Apr 11, 2019

Ace HardwareI have been painting all of my life and understand the difference between eggshell, flat, simi-gloss and gloss paint. I started painting my laundry, closet and bath using a good quality Lowes paint (eggshell). I ran out and needed to go to our local Ace Hardware to get a matching eggshell...

Ace Hardware / horrible new staff working there

An
Apr 07, 2019

I have been going here since 2010...never again. The staff is not caring or knowledgeable. Something changed. I was upset that they did not know what an ac adapter for a device was after telling them 3 times they were showing me 110 volt plug adaptors and kept asking and after explaining...

Ace Hardware / dishonesty

Sm
Apr 06, 2019

You can't trust this store. I've shopped at ace hardware on sprague and sullivan for years and loved it... Until friday. I bought two florescent light bulbs for $5.99. They charged me an extra $1.90 environmental charge. I questioned what it was and the manager said it's a disposal fee. I...

Ace Hardware / ace brand industrial stapler

Be
Mar 29, 2019

Bought an ace brand stapler a couple of weeks ago needed to use it I noticed there were no staples included, no problem there are three ace hardware in sumter. Turns out that the ace hardware locations I sumter do not even carry ace brand staples and the brand that they do carry seemingly...

Ace Hardware / propane

Ca
Mar 20, 2019

I visit the store in christinsburg va a they are awesome never a problem on roanoke stree then I make the mistake of going to the one in salem virginia on main street and they overcharge on propane and they dont have a answer for it this ias another little rude shop in salem va I will just...

Ace Hardware. Gary Site / under the sink water cut off valve

Ch
Nov 26, 2018

My husband who is a amputee was running an errand with his son and traveled to the portage ace and purchased a valve for 9.99 since they were near a Ace but, when he got home in Gary, he found that the valve was too big so, he called his son who lives in Griffith to come back and take him...

Ace Hardware / management/ store owner

S8
Nov 25, 2018

My wife Monica Genera works here as cashier. She has been abusing drugs and should be in jail or mental facility due to her irrationality. She threatens to kill me, calls me racist hate words like f* stupid nig*, turns around and lies to everybody about me and whats going on, she has been...

Ace Hardware / propane tank service

Ta
Nov 04, 2018

I am sending complaint in regarding I went to get my propane tank filled at ace on east colonial and everything was going great as did my other previous visits until the young guy who filled my tank dark hair was being trained looked like filled my tank walked it over to my truck and sat...

Ace Hardware / sink fixture

Ni
Oct 14, 2018

This was my second time at ace trying to find the right item. I went to the counter and ask for an exchange and asked where the item was and if some one could help me. The girl at the counter look confused she then asked some one where the Item was on the head set but send no one to help...

Ace Hardware / hiring and recruitment

Al
Oct 07, 2018

It was very upsetting and a waste of time to apply in your company. I applied for a position of supervisor in Jobstreet they texted me October 1 2018 6pm that I will have an interview will be tomorrow October 2, 2018 at 11am and the location was not specified specifically so I text the...

Ace Hardware / dangerous driving

Be
Oct 02, 2018

ACE Driver going southbound on I-45 in Huntsville, Texas at 3:40 pm on 10/01/18 exited the freeway and damn near hit my car on the feeder road, then attempted to pull into my lane like he did not see me!! Going at a high rate of speed, then he swerved over to the left lane to turn on 11th...

Ace Hardware / megabox wardrobe with 2 drawers

Ka
Sep 26, 2018

We bought megabox with 2 drawers earlier this day. The product came in with missing parts when the store clerk told us it had no damage, specifically 2 locking pins for the front door so we cannot assemble it properly. We need 2 locking pins to be able to use the product! We were only able...

Ace Hardware / company not standing by prices advertised

Ny
Sep 25, 2018

Ace HardwareI plainly googled a product #1571066 drylok wet look paver sealer high gloss $119.00 but once u put item in cart it changes to $129.00 same product number and info as advertised, I was asked to send a screen shot as if I was lying, no reps at customer care even attempted to assist advised...

Ace Hardware / cut keys and staff

Ka
Sep 22, 2018

I went in on 9-22-18 at around 3:20 pm to get some blank mail keys cut. The manager told me she can't guarantee they would work. Fine, I get that - if they were done right. They keys were not cut properly and did not match the original. They refused to do anything about it when I called so...

Ace Hardware / store not standing behind prices and very rude manager

Ci
Sep 17, 2018

This is something I never do but yesterday was all uncalled for. I was in the ace hardware in knoxville tn (halls store) I had gotten several home improvement items and noticed they had yet I cups and lids. I needed a new lid so I checked the price of theirs. It plainly stated 4.99 for the...

Ace Hardware / employer spreading false information to other hardware stores

Sa
Sep 13, 2018

My wife worked for this Ace hardware store location for about 4 months. 2 weeks ago on August 28th her grandfather passed away in the house. My wife then informed the Ace management about this and the people she told were Jeff Fabian and Michelle Peebler. Michelle told my wife she can have...

Ace Hardware / price of valspar paint

St
Sep 04, 2018

My family will NEVER BUY PAINT FROM ACE HARDWARE again in my lifetime! I went to the Ace in my neighborhood and bought a little sample of a color of Valspar paint to do a small wall with. I later went back to get a QUART of the same color and the same brand thinking that a QUART wouldn't...

Ace Hardware / the store in toledo oregon (97391)

Ed
Aug 14, 2018

I purchased a drip hose for my garden from the ACE Hardware store in Toledo OR. I unrolled about 10 feet and connected to my water hose. It was not dripping, it had holes everywhere and the water was squirting up and everywhere. I returned this a couple of days later as they are closed on...

Ace Hardware / unable to return product

Ky
Aug 12, 2018

I was unable to return a product with the receipt without giving my personal information. I purchased this product a few days earlier. I am not sure exactly why they were denying me a return without having my address and phone number. Since when is this required to return something? I have...

Ace Hardware / garden center worker

Lo
Aug 09, 2018

I was in the store and i had a question about some weed killer, so a woman named holly helped me. She was really rude and helped me very little, she had a really really rude attitude and was super snotty tward me. I dont not appreciate the was i was treated, i told the woman the a she...

Ace Hardware / ace hardware freight diesel shipping truck

Ac
Jul 30, 2018

Ace HardwareAll my years driving I experienced bad diesel truck drivers and some merge into my lane sort of forcing me to move so they can get in the middle lane to allow drivers merging on the slow lane to have some space. This time around I was in the merging lane and this trucker purposely didn't...

Ace Hardware / propane tank return

Sc
Jul 29, 2018

Went to the Ace Hardware store in Polk City, Florida, to do a propane tank swap, walked just inside the door with the tank in hand, to ask where I needed to take the tank, was rudely confronted by the asst. manager Clare and told to take the tank outside, she then followed me outside...

Ace Hardware / customer service at store

As
Jul 25, 2018

On Saturday July 21, 2018, I went into the hardware store with a spool from our Black and Decker weedwacker. I walked in holding the spool to show the service man, extremely rude to me, he stated after I asked for another one like this, well what is it and what kind is it. He knew...

Ace Hardware / unethical behaviour

Mi
Jul 23, 2018

7/23/2018 - Stanwood Ace Hardware My husband went into Ace Hardware to by Decking Spacers. Being a hardware store he assumed your store would carry them. When he asked the worker if you carried them he overheard the manager say while laughing "We don't carry them, we don't have lumber...

Ace Hardware / coworkers affair

Ni
Jul 21, 2018

I've reported this issue to the store branch but the store supervisor tell me that as long as can't affect to work it's fine for him. But for me im employee also i know the rules amd regulations of the store and the company you cannot have an affair or any love relationship with your...

Ace Hardware / minor repair

Ch
Jul 17, 2018

I brought a 100 foot extension cord to the Ace Store in Honeoye Falls, New York for a minor repair. I needed to have the female plug replaced. I left the item at the store and was told it would probably be repaired later that afternoon (7/17/2018). I received a call telling me to pick up...