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1.1 166 Reviews

Accredo Health Group Complaints Summary

2 Resolved
160 Unresolved
Our verdict: If considering services from Accredo Health Group with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Accredo Health Group reviews & complaints 166

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5:05 pm EDT

Accredo Health Group dangerously out of control

I'm filing a complaint on a patient account representative by the name of lasonya who has repeatedly called my house badgered me harassing me using verbal. threatened verbal abuse and I am filing a complaint and want something done about it. Lasonya was cursing tell me handle it like a woman and from a woman's which was inappropriate for a professional and threatened me.

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L J Schmidt
, US
Oct 29, 2020 11:52 pm EDT

I have been an Accredo patient for two years. I am on a biliologic drug called Stelara. This med is over $20, 000.00 dollars per dose. I have never had to fight so hard to get a company to do it's job in all my life. They do not care about their patients. It's all about the money. They recently referred me to a foundation to get assistance in paying for my drug. I spent eight weeks getting the grant and when I went to fill my Rx they told me they would not accept the assistance plan. (the one they told me to use. ) This company has no comminication between it's departments and they are not permitted to call you back when you have a problem? Even when your complaint is escalated to a supervisor you will never get a call back.
I have now found another specialty pharmacy on my insurance plan and they take my assistance program and were more than happy to help me. What a welcome change, my nightmare is over. To all of you struggling with them, be persistant and call them on their incompetence. Better yet, file a BBB complaint or call your state ins department or Attorney General for assistance. God Bless and Be Well.

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7:54 am EDT
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Accredo Health Group refusal to fill my specialty medication

Does anyone else have problems with Accredo constantly lying about why they can't fill your specialty medication? it is still in processing? or is the prescription illegible? are they waiting on the doctor's office to clarify the order? do they need to verify the address again? Is there a way to file a class action lawsuit against them? possibly for medical neglect - punitive (I think it's called) damages for the pain and suffering, mental and emotional distress caused by their deception and delays while we go without needed medications? I sure wish someone would shut them down and give the insurer the option to choose where to get their medications filled, after all, I am paying for the premium only to have someone dictate how I can use my benefits -- something doesn't seem right! thanks for listening

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HealthProfessional
Batavia, US
Mar 05, 2022 12:32 pm EST
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EVERYBODY has problems with Accredo. I have worked in the health care industry for many years. I and others in the industry are abundantly aware that Accredo is designed to create problems that increase the profitability of the insurance company that requires patients to use Accredo.

Accredo is owned by Express Scripts, which illegally conspires with insurance companies to save insurance companies money at the expense of the health of its patients. Insurance companies often require doctors to have their prior authorizations (PAs) processed through Express Scripts, and requires patients to use Accredo pharmacy for their most expensive medications.

Accredo and Express Scripts have been turned into medication-denying machines that systematically delay the dispensing of expensive medications, by weeks or months, with intentional "mistakes". These companies are designed to be incompetent at dispensing medications. Some medications cost tens of thousands of dollars per dose, so delaying the dispensing to a patient by even a few weeks, when multiplied by thousands of patients, saves insurance companies a LOT of money. For this gigantic financial benefit, insurance companies gladly provide exclusive business arrangements and outright kickbacks to keep the medication-denying companies as incompetent as possible.

Perversely, insurance companies are financially incentivized to require patients to use the worst pharmacies, pharmacies that repeatedly "accidentally" fail to dispense medications. Insurance companies are also financially incentivized to require doctor offices to submit their requests for prior authorizations to the worst third party prior authorization companies, which routinely and systematically "accidentally" deny prior authorization for a medication. Such companies are the worst for patients, but is the best for insurance companies.

Monopolistic health care conglomerates such as Express Scripts Holding systematically commit fraud to increase executive bonuses and shareholder profit. Class action lawsuits have been successfully litigated against such corrupt companies, but unfortunately it takes many years for a court to reach a judgment. They are getting away with billions of dollars of fraud every year. Patients suffer while awaiting justice.

In the old days, patients could choose their pharmacy, and insurance companies processed their prior authorizations in-house. Under the old system, if an insurance company illegally failed to authorize a medication, that insurance company could directly be held liable. Doctors and patients would stop using an insurance company with a reputation for causing problems. Similarly, if a pharmacy repeatedly failed to dispense medication in a timely manner, patients would take their business to another pharmacy.

However, nowadays, for the most expensive medications, patients are forced to use "specialty pharmacies", which are really "prescription-denial pharmacies". Nowadays, doctors are forced to get their PAs not directly from the insurance company, but from third-party "prior-authorization denial companies". If you call your insurance company to complain about an incorrect medication denial, they will refer you to their third party PA processing company, which specializes in illegally denying your medication. The insurance company says it is the fault of the third party, not the insurance company. The insurance company thereby creates an illusion of clean hands. They let the third party do their dirty work.

There are multiple layers of deception that insurance companies use to save money by illegally delaying and even denying medications. It starts with a third party PA denial company delaying the process by denying a prior authorization for ridiculous reasons that do not even apply to a patient's situation that was documented in the doctor's request for prior authorization. Over several days or weeks of the doctor shooting down ridiculous, non-sensical reasons for denials, a PA is finally issued.

Eventually, the PA is provided, but then a patient moves into the stage of actually getting the approved Rx filled. The Rx-denial pharmacy falsely claims they did not get the Rx, that they do not have the PA, that a test claim to the insurance company somehow does not work, or that there is some other technical glitch After sometimes more than a dozen "mistakes", "misunderstandings" or "glitches", the pharmacy finally ships the medication.

On the face of it, the patient almost always gets their medication, so the parties involved will claim nothing wrong happened. But that is not true. The intentional and unreasonable delay is a crime against the patient that needed the medication. At the very least, the patient should get the cash value of the doses of medication that they would have received if the medication had been dispensed in a reasonably timely manner, so the insurance company does not gain unjust enrichment from the incompetence of other parties. As for putting a dollar amount on pain and suffering, that is of course difficult to determine.

Please note that the customer reps you speak with are not in on the fraud. Don't get angry with them. It is upper management that intentionally make their systems have numerous avoidable "errors" that deprive patients of their medications. For example, the rep is telling the truth when he tells you he does not see your prescription in their computer and advises you to call your doctor to send the prescription (despite the doctor having sent the prescription numerous times). Accredo for example has a system that frequently creates multiple charts for patients. Oftentimes their system puts the prescription in one chart and puts the PA in a second chart. When a rep pulls up your chart, he gets either chart #1 or chart #2. If they get chart #1 they will say there is no Rx. If they get chart #2 they will say there is no PA. In fact, Acrredo has received the Rx, has received the PA, and is legally obligated to dispense, but the rep cannot see that information. Hence you get a different story every time you call, depending on which chart they happen to pull up, and you repeatedly end up not getting your medication. This is but one of hundreds of tricks by which "Rx-denial pharmacies" and "PA-denial third parties" arrange for you to "accidentally" not get your medication until weeks or months after it was prescribed.

It is not just you. The majority of patients using Accredo experience unreasonable delays in getting their medications.

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AlexisM Stipe
Wrightsville, US
Aug 29, 2023 4:48 pm EDT
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How can we even fight this to get our medication filled? I'm stuck in this cycle and can't seem to figure out where to go from here because it's been 8 months and I still can't get my prescription filled. It went back to a full circle. Insurance is telling me I can get it filled and the pharmacy gives me a million different reasons why they can't fill it.

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3:33 pm EST

Accredo Health Group techfidera refills

These people are the absolute worst. Every month you have to call and resubmit all of your patient information to get a refill. You also have to have someone physically sign for your shipment. They also call you non stop for refills. One month I had 16 missed calls from them wanting me to re-fill my prescription. I've tried on multiple occasions to ask them to stop, but they still call non stop. Finally I had to ask them to take me off their reminder service entirely. HORRIBLE service. No online option. If I could stop using them I would.

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11:40 pm EDT
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Accredo Health Group accredo should be shut down

I'm 56 yo with a very serious genetic blood disorder since birth. In spite of acute severe pain episodes and chronic damage to many organs, I have a degree in clinical lab science and worked 28 years in my field at two of the top hospitals in the country. I also have training and experience in medical billing and coding. My entire adult life I've had to deal with my own medical insurers, and constant troubleshooting of my numerous medical bills, pharmacy and specialty pharmacy bills. I had Anthem Medicare for years since I was placed on disability. The specialty med I've been taking since 2006 was distributed to me by Curascript without any hassles or problem. Then in 2014 Anthem/Express Scripts decided to change specialty pharmacy to Accredo (or merged Curascript with Accredo as I was once told by Express Scripts). As soon as Accredo took over, the nightmare began. In 35 years I've dealt with all kinds of problems with my medical care and with working in the healthcare field. However, ACCREDO IS BY FAR THE MOST INCOMPETENT company I've ever dealt with. From the first month they took over my specialty medication dispensing and delivery, there were problems; first with getting the prescription receipt even acknowledged and acknowledgement that I was an Anthem customer; getting the script filled and shipped; then harassed with repeated robo calls from Accredo that they could not seem to shut off; billing errors and not billing my prescription assistance correctly. When speaking to customer service it seemed like I was talking to people who don't have a high school diploma or any training in customer service, or how the processes of the company work. They transferred me repeatedly to other people, and all of them had a different answer to the same question. I felt personally cursed, until I investigated Accredo and saw the overwhelming number of complaints from others for many years. Accredo was involved in class-action litigation by their stockholders, and the stockholders won. There needs to be a class action filed against Accredo for the customers.

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5:05 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Accredo Health Group annoying automated calls

It has been a nightmare dealing with this pharmacy. We have two insurances and the coordination of benefits through express scripts and Accredo has been difficult to say the least. Accredo additionally calls my cell # on the average 2-3 times daily ( while I am at work) to notify me of refills. I have spoken to representatives dozens of times to explain that the mess is prescribed every other month and not to call back. I then receive another auto call within hours of the conversation! This is borderline harassment just to remind me to request a med that isn't needed.

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Dawn Gaddis
ROYSTON, US
Dec 12, 2023 1:00 am EST
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My father passed away on may 27, 2023. Received delivery shortly after. Called, was told I couldn't return. Still receiving bill, was told today the bill could not be adjusted. His ins has already paid a large portion for the delivery. I don't belive this should have to be paid, over $700.

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Tina Gill
, US
Nov 13, 2023 2:40 am EST
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I can’t get my medicine, I’ve been waiting 3 weeks!

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Mudpack
Bridgewater, US
Sep 30, 2023 1:52 pm EDT
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I was approved two weeks ago for a medication. Never heard a word from Accredo. I have contacted them multiple times by telephone and chat line. They keep telling me that the order has been expedited, that I should hear from them in 24-48 hours. Still have heard nothing from them. Because of my insurance, I have no other options.

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candy leon
, US
Aug 07, 2023 9:13 am EDT
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The pharmacy is sow waking the medication preventing it from being dispensed by saying they need clarification from the doctor even after the doctor provided clarification twice and it’s clearly

Documented.

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Irma Ortegon
San Antonio, US
Jun 03, 2023 11:37 am EDT
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This company does nothing unless I call which I called 12 times and still no one has helped me get my medication. The people that work there are no help at all I just get the runaround. Crappy service…

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Luck Stroke
Birmingham, US
Jan 21, 2023 12:38 pm EST

Worst pharmaceutical experience ever. The truth is not in these people.

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Accredo
Trenton, US
Sep 27, 2022 10:09 am EDT
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Account 5817218 keep getting bills on mail when in fact these payments are debited from my checking account tired of double billing when payments are documented on my checking account

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9:22 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Accredo Health Group no delivery

It was very horrible experience being have to receive our medication through this online pharmacy, We had to call multiple times and spend hours on the line, but, still could not get my wife's refills sent; amazing they keep telling that it would be sent and when you call back weeks beyond the date, as if this was first time we were calling for refill. It was a horrible experience, if you want to have a peace of mind, I strongly discourage you from using them for your medication.

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Shebee1982
Boiling Springs, US
Jun 29, 2015 8:15 pm EDT

I have a very serious health condition and need to have a specialty injection to stay out of the hospital. I agree with everyone that has left comments. It is very frustrating to talk to someone on the phone for 45 minutes and not get any where with them. Over the past MONTH I have spoken to at least 10 company representatives and everyone has told me something different about why I am not getting my medication. People's LIVES are at their mercy and they just don't care. I am filing a complaint with my husband's company that has paid Accredo to manage prescriptions. Doctors should be the ones telling us what we need to take, not insurance companies!

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Abusee
, US
Oct 17, 2014 8:21 pm EDT

I have been going through hell ever since I was forced to use them to receive my RA medication in February of this year. They NEVER return phone calls after promising to have a supervisor call you back and they will escalate the matter. Liars. They charged over $5, 555 to my Amex without any prior authorization or me ever giving them the card number. Since I had used ExpressScripts in the past, they took it upon themselves to use the card I had on file with them without any prior notification to me they were even associated. It is now past mid October and I am having to make multiple phone calls every time each consisting of 2 to 3 hours at a time getting on the line with my insurance company and Accredo trying to get them to continue to fill my scripts. It is unimaginable that they can treat paying customers this way and we are forced to deal with them because of the crappy insurance company.

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carolyn schmelz
Bergenfield, US
Sep 11, 2014 9:21 am EDT

someone needs to read above and realize that this company is horrible and unable to answer questions. I have never been given such a runaround in my life. I have contacted the office of the president, the pharmacy, customer service, supervisors and not one person got back to me or had any type of answer for me. i will give them credit for being able to read from their screen, however the same responses after a week is sickening. Excutives of this company should be ashamed and their lack of care and follow through is horrendous

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TRUTHUNSPOKEN
Revere, US
Jul 07, 2014 10:51 am EDT

For a pharmacy that deals in medications to stop premature birth they ARE THE WORST! 4 weeks to process a medication that aims to keep my baby alive? REALLY! Total phone tag for 4 weeks and STILL DIDNT GET THE MEDICINE!
Having to pay $4, 000 (YES 4 THOUSAND) dollars because a pharmacy cant get it together to process the prescription! CLOSE UP SHOPW AND GET OUT THE BUSINESS YOUR IN BEFORE YOU KILL MORE PEOPLE! B/c Im SURE a death has resulted from this companies carelessness!

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Caroline Wescott
Owasso, US
Jun 12, 2014 9:10 pm EDT

Worst customer service ever. Have been trying to get meds for 2 months. Each person you talk to her is worse than the last. Forced to use this provider by Medco/Express Scripts. Hope they got a real "bargain" when they contracted with Accredo. Have been promised medication delivery at least 6 times, and have yet to get it. When I asked to speak to a manager, I was connected to the office manager. Various excuses given from needing prior authorization or quantity override to it being "too soon to reorder. " I never received the product in the first place. I can't remember being this frustrated. The reps really aren't familiar at all with the products and seem to have little appreciation for the fact that you may actually really NEED the medication at hand.

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jeffpw
, US
Apr 15, 2014 3:37 pm EDT

Terrible service; terrible experience. Sooo frustrating... until I called and told them (and actually was) recording the call. Don't know if they just got their stuff together or if letting them know I was recording made the difference but I'm telling you that as soon as I did that, no more run around, medications started coming on schedule, no more telling me that they had no record of an order after I had previously spent half an hour on the phone with them, etc. Just start recording the calls and let them know it! Hopefully that will bring you some success.

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moo2727
Asheville, US
Jan 27, 2014 3:57 pm EST

I have to agree with you. We had the same experience when I was attempting to get a specialty medication delivered to my husband. First we had to appeal, which took months, then it took several more weeks to get it delivered, then we were charged two different co-payments ($100 and $300) and when I asked why two charges, no one could explain! They said they would fix it and it ended up with $400 more dollars being taken out of our bank account, even though they had never been authorized to do this! I have never experienced such poor customer service in my life!

Accredo Health Group In-depth Review

Overview: Accredo Health Group is a leading healthcare company that specializes in providing a wide range of services to meet the needs of patients and healthcare providers. With a rich history and background, Accredo is committed to delivering high-quality care and improving patient outcomes. Their mission is to provide innovative solutions and compassionate care to enhance the lives of individuals and communities.

Products and Services: Accredo Health Group offers a comprehensive range of products and services to support patients' healthcare needs. From specialty medications to infusion therapy, they provide personalized solutions tailored to each patient's unique requirements. Their offerings include medication management, clinical support, home delivery, and specialty pharmacy services. Accredo's products and services are designed to improve patient adherence, enhance treatment outcomes, and simplify the healthcare journey.

Quality and Reliability: Accredo Health Group is dedicated to maintaining the highest standards of quality and reliability in their products and services. Customer reviews and testimonials consistently highlight the effectiveness and reliability of Accredo's offerings. With a strong commitment to quality assurance and regulatory compliance, Accredo ensures that patients receive safe and reliable healthcare solutions.

Customer Support: Accredo Health Group prioritizes excellent customer support. They offer multiple channels for customer inquiries, including phone, email, and live chat, ensuring accessibility and responsiveness. The customer support team is known for their knowledge and helpfulness, providing prompt assistance and addressing any concerns. Accredo has well-defined policies and procedures in place to handle customer inquiries, complaints, and feedback, ensuring a positive customer experience.

Pricing and Affordability: Accredo Health Group provides transparent pricing structures, enabling customers to make informed decisions. Their prices are competitive within the industry, and they offer a range of insurance coverage options to help make healthcare more affordable. Accredo also provides discounts and promotions when available, ensuring that patients have access to cost-effective solutions.

Accessibility and Convenience: Accredo's website is user-friendly, with easy navigation and intuitive features. Patients can conveniently place orders, track their shipments, and manage their accounts online. Accredo also has a network of physical locations and offers various delivery options, ensuring accessibility and convenience for patients across different regions.

Reputation and Trustworthiness: Accredo Health Group has established a strong reputation within the healthcare industry and among customers. Their partnerships and affiliations with reputable organizations further demonstrate their commitment to excellence. Accredo prioritizes patient privacy and data security, implementing robust measures to safeguard sensitive information and ensuring trustworthiness in their operations.

Innovation and Technology: Accredo Health Group embraces innovative technologies to enhance their products and services. They continuously invest in research and development to stay at the forefront of the healthcare industry. Accredo's advancements and unique approaches contribute to improved patient care and outcomes, making them a trusted leader in the field.

Social Responsibility: Accredo Health Group actively engages in community outreach programs, demonstrating their commitment to social responsibility. They also prioritize environmental sustainability efforts, implementing initiatives to reduce their ecological footprint. Accredo's ethical business practices and corporate social responsibility initiatives make them a socially conscious healthcare provider.

Conclusion: Accredo Health Group is a reputable healthcare company that offers a comprehensive range of products and services. With a strong focus on quality, reliability, and customer support, they strive to enhance patient outcomes and provide compassionate care. Their commitment to innovation, social responsibility, and ethical practices further solidifies their position as a trusted healthcare partner. Potential customers can confidently choose Accredo for their healthcare needs, knowing they will receive personalized, reliable, and convenient solutions.

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