Innovate1 Services
reviews and complaints

I paid $242 which is £190.87 for my passport renewal on Friday, the 26/01/2024 and was debited instantly. The payment was authorised on Monday 29/01/2024. However, my application is still showing that I have not paid. I called your customer service but was blocked after the person at the other end pretended not hear me.

I need help to sort out this issue. Attached is by dashboard as it is currently is, the transaction code, and a screenshot of my bank statement, circling in red this particular transaction.

I paid for passport but could not get a date to go into the passport office and could not get a refund. I called the phone number listed on the website to request a refund, a guy answered said he could not hear me and disconnected. I called the same number back so many times but my number seemed blocked as I could not reach the line anymore, my phone showed user busy each time I called back...

Hi am writing here being I would like my application to be removed from charge back, I applied for renewal and the payment was removed from my account twice, so I decided to get a refund from my back, apparently my bank refund for both money that was charged and then I tried paying for the application again it keeps on saying applicant block pls contact customer care, getting to that my application was on charge back

Dear Sir/MA,

I made a payment on 3 different applications at the same time through Nigeria Innovate 1 Services Inc., and I was debited, the receipts were not released.

The payment details is as follows:
Transaction Reference No: [protected]
Transaction Date: 30/10/2023
Transaction Time: 07:20am
Transaction Amount: USD 318
Please kindly release the receipts.
The applications I paid for are as follows:
(1) Application number:
[protected]
Reference number:
[protected]
(2) Application number:
[protected]
Reference number:
[protected]
(3) Application number:
[protected]
Reference number:
[protected]
Please, I only need the receipts. Thank you for your assistance.

I filled a passport application and paid for it (don’t understand why we need to pay before we can see available passport dates) but since I am only in the United States for a limited time I didn’t find a date I can attend early enough as a business woman. So I kindly request a refund and didn’t get one. I will kindly like my refund. I don’t understand why I cannot get a refund for a service I cannot be provided. That is unacceptable.

Dear Sir/Madam,

I hope this email finds you well. I am writing to request a refund for the payment I made for my appointment, as I am unable to attend due to medical reasons.

I have already contacted the embassy regarding this matter, and they advised me to send an email to formally request a refund. I apologize for any inconvenience caused by this situation.

Please find below the relevant details of my appointment:

Full Name: Jennifer Obi

Appointment Date: 2023-10-06

Appointment Time: 12:00 PM

I kindly ask for your understanding and consideration in granting me a refund.

I would greatly appreciate it if you could inform me of the process and any additional information required to proceed with the refund request. Please do not hesitate to contact me at your earliest convenience via the contact information provided below:

Phone: [protected]

Email: [protected]@nyit.edu

Thank you very much for your attention to this matter. I look forward to your prompt response.

Yours faithfully, Jennifer Obi

I paid twice for a VISA. I sent a proof that my account was debited but was never reimboursed and the company does not send any proof that they did not receive the money. This is the email I received from your service.

From: NIS-INNOVATE1 Services

Sent: Wednesday, July 12, 2023 10:06 AM

To: Laure Tempier

Subject: Re: RE: Payment for visa - PROOF | Ticket ID#: 240082

Dear Customer,

Thank you for reaching out

Please note that no successful payment has been received from Card Number : 456933XXXXXX6921

Application Id:5906854 Reference No:[protected]

Order number : Declined reason

[protected] : (1516) "Transaction cancelled by user."

For any further assistance, you may contact us back by responding to this email.

Sincerely,

INNOVATE1 Services Support Team

I am disheartened to write this review following a frustrating experience with the visa service. The company seems to enforce vague and perplexing refund policies. If for any reason, you end up not proceeding with the visa, they offer no straightforward option for a refund.

Communications have been far below par. Requests for clarification or assistance are met with a generic link to their refund policy webpage, devoid of any personalized explanation. The lack of transparency and meaningful dialogue feels unsettling, creating an unhelpful and frustrating environment for customers.

The overall conduct of the company is alarming, with elements that hint at possible fraudulent activities. It's surprising and concerning that such a service is utilized for official visa applications.

I strongly advise prospective customers to approach with caution and thoroughly investigate the company's policies before making any financial commitments. I hope my review can serve as a helpful warning to others.

I paid US $142 for a passport renewal on May 28th 2023 and 2 days after I had to cancel due to an unforeseen circumstance that I can't put here.

I contacted "Innovate1" for a refund and they straight up decline my refund. Its mentally exhausting to imagine how Nigeria hopes to clean up corruptive practices if a company like this is allowed to represent them outside of their shores. I have read comments upon comments on this blog. I can only hope that someone can help to push to ensure these concerns are addressed; or multiple customers complaint watchdog reads this and push for an enquiry on why this "scam" is been allowed. When no service is offered, none whatsoever, how could they decided its their policy not to refund. In my opinion it's an absolute total madness of highest order for an organization to carry on scot-free doing business like this.

I honestly think Innovate is a fraud. Is there any other way to pay to renew a Nigerian passport? I've had the same experience as others. Paid up to 4 times using different cards but it bounces back, payment is pending in my account. When I contacted them they don't even address the issue. They said I should check with my bank. What a poor customer service.

Shame on the Nigerian Government for using such a fake company

Hi,

I applied for my daughter's passport renewal yesterday and the transaction was unsuccessful but was debited from my bank account. detailed of the application and transaction as shown below

Applicant Eeswat T balogun

Application Id: [protected]

Reference No: [protected]

bank used llyods bank

i will be glad if treated as urgent becuase i need to book an appointment with a deadline of 27th April 2023

thanks

This company's payment portal is absolutely rubbish and for the life of me I simply cannot understand why the Nigerian government has to employ such a useless company to process its payments.

I applied for a passport renewal online on the Nigerian immigration services portal and completed my application on the 19th of April 2023 and went to the payment section, gave in my debit card details and pressed pay and nothing happened, an error message came up saying there had been an error and that the payment didnt go through and I would have to pay again. Being of a suspicious nature I decided to first check with my bank and sure enough the bank informed me that the payment had been debited from my account to Innovate1 pay, I sent an email to Innovate1 as you can only email them, another reason to be suspicious of this company, and explained to them what had happened and that my account had been debited and could they please sort this out that I can continue with my passport renewal, they got back to me on the 20th of April and after much back and forth writing emails they asked me to provide them with all my application and payment details including proof of payment and I emailed them back including a screenshot of my bank account showing the transaction details and since then I have no longer heard from them.

Good afternoon,

I applied for my passport and made a payment of $242 which is a £196 but I have still not received a confirmation email and it’s showing that payment is not valid.

Payment was made on the 3rd of April 2023 at 6:02pm. I used a master card for the payment. Please go through it and kindly authorise my application payment.

Thank you

Hi Innovate1 Services, how is your day going?

My name is Mary Aladum. I am a Nigerian. Sometime last year in September, I paid for 4 Nigerian passport renewals through your company, to the tune of $568 from 2 different accounts(my kids accounts) with Chase bank. Up till now, we haven't gotten our passports or our money back. Please How do we get our money back? Thanks.

Best Regards,

Mary.

Please I paid for a Visa twice , that was Entry Visa from Uganda to Nigeria(Paid $112 on 7th December 2022,App ID 5894005, Reference number [protected]) which could not be processed due to technical issues at the Nigerian embassy as i was told. I was therefore advised to apply and pay for Visa on arrival (which i did on 20th December 2022, Application ID 431309, Reference Number [protected], Amount $112) and then ask for a refund of the earlier payment made on 7th. I have followed up after the end of 5-7 weeks refund period but in vain,refund ticket 184619.

On Tuesday 14 March I have try to purchase a visa online to travel to Nigeria for holidays. The money was taken from my account sum of £211.05 and £6.20 for non sterling fees.but on websites my visa is saying unpaid. But I have received a email about the purchase and was sent an application num and reference number. Using these number to enter to book an appointment they said they are invalid. I have try on serval occasions to reach out to innovate 1 service threw phone calls are by email but fail to get connected with them and they have not reply back to email about this product. I will like to get solve asap so I can continue plan my holiday.

My friend Mr Kyle Connor applied for a visit visa from UK to Nigeria on the 14th of march he paid $211.05 the money was debited from his account but on the website it says unpaid when he tried to enter the application number 5924939 and reference number ID [protected] the code saying invalid when he tried to book an appointment the service number [protected] please what is he going do about this? Thanks

I registered my visa card on the innovate platform on the 12th of January 2023 and I duly received a mail stating that my card has been approved on the 13th of January 2023 but each time I try to make payments for the renewal of my passport on the platform the payment is not processed; I just logged out and I have to login and start the process again with no results.

I had tried to reach out on the email ([protected]@innovate1services.com) that is provided on the home page but it does not work.

I applied for my passport renewal. I had to register the creditcard. They are not approving the creditcard. I need a Swedish creditcard, its the only way. But I do not live in Sweden. However, the only way to renew a passport whilst living in Denmark is Sweden. Innovate is not approving the creditcard: how do I know renew my passport before it expires? I cannot call them. No contact information. I have emailed them.

I applied for passport renewal on 24th of October 2022 and i have made the payment. I have been debited but i can't proceed to next page in other to book an appointment date, note that the payment was successful, but I didn't receive the confirmation email of the appointment date I have been writing your services by email no response. Please what do I do, what's the way out of this situation.

I am still seeing notification on my dashboard that I have not paid yet; this is unbelievable.

thanks, and I am waiting for your response

Hello,

have been having payment issue on the innovate portal, trying to pay for my passport renewal since March,

Find attached the response I keep receiving everytime I try, have used different laptops, browsers and even my phone, I still get same response,

I just added another card to my account for approval, maybe it would work, and if not is there any other method I can use for this payment ASAP.

Thank you