Acaipure review: Charge not authorized by me 1528

My wholehearted recommendation is that you contact your credit card company to submit the name of the company that charged you without your authorization. My credit card company fraud department contacted ME about the charges and said that they had had a high volume of complaints. In a two week span of time I had been charged five different charges and only two were authorized.

The same thing happened to me. When I realized that I had been charged $39.95 for a sample bottle of the AcaiPure, I contacted the company and after ten pieces of correspondence and my return of the unopened product they credited me for $33.95. They withheld/charged $6 for restocking and a shipping charge that I had already paid to them! I paid initial shipping which was supposed to be for a free sample and when I shipped the bottle back to them I paid the postage again. I feel the company was unfair and deceitful in their advertisement for the free sample. My only recourse will be to contact Chase VISA credit card co. to file a complaint about the charges. I was also billed for a membership in a Fit-Fac monthly Internet weight loss advice web site that I had never heard of, courtesy of AcaiPure. Beware and take cautious care!

BAD BAD-----COMPANY
DO NOT ORDER FROM THEM. I AGREED WITH THE OTHERS OPHRA SHOULD NOT TELL ANYONE OR ANYBODY ABOUT THIS COMPANY

I have repeatedly tried to cancel this product and no one answers the phone. I went to the website in January and followed the instructions on how to cancel and I still got charged in February. I called the credit card company and have disputed it. This is a big scam! DO NOT ORDER YOUR FREE TRIAL! You will keep paying and paying it is not worth it. I am going to contact the BB regard this company!

The same is happening to me. My husband made one free trial order but they charge for that order the full product price plus shipping, which was more than $45.00. Then, they started to send the product every month and to take money from my bank account without any permission. It's amazing because I've made many complains, I've send many emails and the company answer: Why do you want to cancel your order?. I never made any order! My husband just ask for one free trial! This is a real nightmare.

I also was impressed by the ad on my homepage saying that Rachel Ray and Oprah and katie Curic endorsed this company. so I went thru and odered both products for the 4.95.. then I read the small print at the end that said will be billed 65.00, so I immediately tried to cancel. was unable to do it on the site. so I called the 1-800 number and was told that they could not cancel my order as it was already being sent. I argued that there was NO way they could have sent it because I just ordered it 10 minutes ago. demanded a supervisor who told me the same thing! so I tried to reach the company by using their e-mail adress. that is when I saw of all of this fraud! my husband is calling me a dummy for giving them my card number.. all I could do was call and cancell my credit card. was thankful I found this site before it was too late. hope this does not happen to anyone else! they have not had a chance to charge anything to my account (I hope) I just wonder if Rachel Ray and Oprah are aware of this company they are endorsing! I think not. thanks for the site! I will surely check out any company in the future before doing business with them. my question is how can we stop them from doing this anymore?

I ordered the Acaipure, the ad stated it was a free sample, you only pay $4.95 shipping & handling, I put this charge on my Visa and they have placed another unauthorized charge on my card,
I want these charges removed, immediately and there is to be no further charges on my credit card. This company is breaking the law.

I also was charged $44.90 for the first bottle and was sent another bottle after calling the company to complain and charged another $44.90. They told me I would have to send back the bottle at my own expense before I would get credit. I will be sending a letter to the BBB and attorney general

i ordered a sample try out product after i have seen Oprah Winfrey's picture posted on their web trusting the company. about two weeks later, the product came which was not even sample. my credit card was charged for $44.95 on the date i order the sample. i have been trying to contact direct however, unable to contact any human being. I returned shipment. they continue to ship and bill me for another couple of charges. i disputed all charges and the case is not closed yet due to member user agreement. My argument is that they have never sent me a sample product and that 14 days trial period run from the date i receive the sample as far as i understand the terms. i believe many people order this product due to liable source of advertising with well know person, Oprah Winfrey. THIS IS TOTALLY FRAUD.

kitty lee

I'm going through the same exact thing with this company. I called my bank and had to report my card as stolen just to stop all the charges. I found 3 charges from them that I never even received any product for. They used 2 different names to charge me as well. One was the Acaipure and the other was fit.fac.com.

I along with all the above customers have encountered the same dishonest practice of "Acai Pure" So much for a Risk free trial. There was not a mention of any further shipments or charges on your card other than the $1.95 s/h I also got charged 39.95 after I received my trial and read all of the fine print and realized the scam they were doing. I thought I had gotten ahead of them and canceled right away but it did not matter they charged my account 2 weeks after I canceled. Their intent is to deceive the public so they can get rich. I suggest everyone contact the Better Buisness Bureau and put them out of business like I am going to do. Good Luck!

I was billed for 2 items also, but I called my credit card, they issued a dispute and the automatic response was to give credit. I received credit for both on my card.

My wife ordered a ¨free sample¨of Acaipure in November of ´08 and it came towards the end of December. Since we were leaving the country on December 30th, she returned the sample with a note telling them that there wasn´t time to try it and to cancel any future shipments. We left the country on December 30th 2008, and in fact, will not return until April of 2009. Checking my charge card statement, I saw that not only the full amount was charged for the free sample, but another charge of $44+ was charged for January shipment, along with another $29+ for some so called diet counselor from ¨Fit_Fac.com. Calling the 888 number this morning from Mexico, Acaipure told my wife that ¨they didn´t receive the sample back¨, and besides that she couldn´t send it back without having the proper return form, which you can only get from them. They did say they would cancel as of today, but they have already gotten over $100 of our money.

I made sure to use a card that I rarely use with only about $20 on it! I figured the fine print had to be kept right on time with the free trial offer. I knew that they would automatically charge the $44 exactly on the 14th day if I didn't cancel my order. I went on line and cancelled maybe the 16th day, but if they attempted to charge me, they were out of luck! Any free offer has the hidden clause of a full payment after 14 days... it's the trend these days. Now I'm afraid to use the product from all the negative feedback I'm reading about. Does it really work or will it make me sick? Does anyone out there know if it really works?

Same thing happened to me. A free sample turned into $187.00 in charges. I returned the merchandise, but didn't receive credit until I turned them into the credit card company. Then they give me only a protion back less shipping and a 15% restocking fee. They also gave my card and name etc to thee other companies who charged me different fees to go on the internet for some program they had. I GOT DUPED!
The other companies finally gave me credit completly, but it took a while. I am reporting them to the state Public Service Commission for their reviews. I am also reporting them to the better business bureau.

JC

I too ordered the Acaipure FREE for the $4.95 shipping charge. I received the gum and Hoodia water as well. I didn't stay on the line longer than a few minutes after calling the number to get the return product number after reading other comments about the lengthy wait. I realized then it was a scam and contacted my credit card company. Today I noticed another $39.95 charged to my account from them (I received NO product) PLUS $29.95 for www.fit-fac.com. When I called them to ask about the charge, they said I had signed up for an online fitness consultation program through non other than Acaipure! It seems that we did not notice the OPTIONS of the gum and Hoodia water when we ordered the FREE product and I guess I signed up for the fitness program as well. The customer rep was not going to refund my $29.95 charge because she said it was 30 past the trial period. She did offer to cancel my membership then agreed to refund my money after I charged her with working for a SCAM company. Now I will work on canceling my membership with Acaipure and getting my money refunded.
How can this be legal? It is not a coincidence that all of us did not know we ordered these other products. Now I'm looking for the website to see how this happened.

WOW! I wish I would have run across this page before I too was scammed! Also received the $10 pack of gum and $30 Hoodia water which I was not aware that I ordered. Figured I would swallow it and just cancel my future orders. Did so on the website, however it was never cancelled. I too was charged the $39.95 for the colopure and the 38.95 for the acaipure which were suppossed to work together and do wonders for weight loss and health. I then was charged the $44.90 TWICE, once for each product. The Customer service Rep-Tiffany was not helpful and told me 'unfortunately' I will have to pay the shipping fee to return the order they have just sent...Since I cancelled my order! What a scam and a load of crap product! I had to put this up just as one more example of what kind of crap this company pulls! I am ashamed of them.

The same thing happened to me I've been on the phone w/ three different customer service reps and no one can help and the last one said they didn't even carry that product!

Wow! It looks like I'm not the only one who was scammed by AcaiPure (and PomClear), which coincidentally(?) have the same phone number. The number [protected] has now been disconnected. I'm being charged $44.90 for both (a total of $85.80) a month! Since I am unable to cancel my memberships to AcaiPure and PomClear by phone, I am going to try returning the products to see if I get refunded. Thank you to whoever it was who left the address for the Federal Trade Commission. I too will contact them and the Better Business Bureau.

Yes, this is a SCAM! DO NOT ORDER! I am going to have to get my attorney involved at this point. I have been using the Internet for 12+ years and have never had this experience. They charge your card without your permission. They do not show you what the charges will be so that you may approve before your order is complete. You select to pay $4.95 for trial and instead they charge your card $44.95. I immediately contacted them with no response. The products arrived and I contacted them again. This time they did respond with a RMA # for me to return the products. I promptly shipped them back and NOW they have charged my debit card with another $39.95. THEY ARE CROOKS! I can't believe they use Oprah's face as an endorsement! Anyway, looks like my attorney contacting them is the next step.

This is why they have FAQ section on the website...

What are the details of the AcaiPure Lifestyle Program?
You are ordering the AcaiPure 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with your AcaiPure trial offer, return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. If you are happy with your AcaiPure, do nothing and your credit card will be charged an additional $39.95 approximately 14 days after your receive your trial shipment. In addition, approximately 30 days after you place your trial order for AcaiPure and about every 30 days thereafter, we will automatically send you a fresh 1-month supply of AcaiPure. The credit card you provide today will be billed the Member's Only price of $39.95 plus $4.95 s/h for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply of AcaiPure. You may cancel your membership to AcaiPure at any time by simply calling customer care at [protected] or by using the contact form on our website. Remember, most customers see most noticeable results by using AcaiPure consistently for 3 months. If you are not fully satisfied with future shipments of AcaiPure, you may return any unopened containers of AcaiPure within 30 days of receipt for a full refund less the $4.95 s/h charge and a 15% restocking fee. Please read the full Terms and Conditions for complete details

close this right now i will not comment further...

ive already told you what i wanted, stop sending these pills ...

Do not send pills or anything else, I ordered only the free trail and im still refusing
Stop stop stop!
Pamela oneal
1013 w walnut st
Centralia. washington 98531

Sweet.1944@hotmail.com

I also fell victim to this scam. I got the first bottle then was charged 44.90. I thought okay, I did something wrong when I clicked submit. Then the next month another charge shows up on my bank account for the same amount. Seems I enrolled in a Lifestyle Program. Huh? I don't recall joining anything! I was only trying to get the free trial offer. Now I'm out 85 bucks!

I agree with the charges that this company is deceiving everyone. The monthly enrollment was not part of the deal and charging my credit card monthly for 44.95 was also not part of the deal. This should be a class action suit.

I don't know where these charges came from either. I don't understand how they ncan get away with ripping that many people off without the government getting involved. I agree with filing a complaint with the attorney generals office.

Zoft Gum Company does NOT sell product directly to retail customers. Zoft products can only be purchased from authorized online distributors or in select retail locations around the world.

This matter should be taken up with the company or distributor that you purchased the product from.

I agree with every complaint listed above... these people are scam artists and are charging for product not ordered after sample, which they won't answer the phone so you can cancel... this is a scam. I have paid to date $73.85 for a free sample with a shipping of $3.95. and nothing after that.

All of the complaints above are my words exactly. i've realized this is how they must make their money.in fact - the number on my credit card bill won't even take complaints anymore - they send us to "website" - I have spent nearly 1 hour on the phone with acaipure (and colonrx is the same, by the way for everyone's information!) I think they've crossed a line in consumer trust. i'm really sad - and i'm really angry about all the charges... of course, they cannot reimburse, even if you haven't opened the container. buyers beware!

AcaiPure is the biggest ripoff! I am contacting the BBB. I am now almost $200 in to this without a product or a refund! The customer service is awful! I actually got through, once, after 47 minutes of being hold. Have you noticed that under "FAQs", the first few answers are about "Why was I charged this amount?" and "Where is my product?" ect. I told the company that if those are the first answers to their FAQs, then they are misleading and not advertising in a proper way.

I agree completely with the above. I havecancelled after the 4.95 ripoff. Never got any other products but charges appeared. I waited on phone for twice the amount of time it said and Then girl hung up on me because I "wasn't listening to her spiel" about 30 days etc. I now have2 charges, one of 39.95 and one of44.95 that I am refusing to pay.

You didn't read. at the bottom of the website it says in the terms in conditions:

Acaipure risk free trial offer terms and conditions:
Please take a few minutes to read the following as when you purchase the acaipure risk free trial offer you automatically accept the following terms and conditions. you are ordering the acaipure 14-day risk-free trial offer for $1 plus $4.95 shipping and handling. your 14-day trial begins when you receive the product. if you are not satisfied with your acaipure trial offer, return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. if you are happy with your acaipure, do nothing and your credit card will be charged an additional $38.95 approximately 14 days after your receive your trial shipment. that's 20% off the regular price for a 1-month supply of acaipure, normally $49.95 per bottle.in addition, approximately 30 days after you place your trial order for acaipure and about every 30 days thereafter, we will automatically send you a fresh 1-month supply of acaipure. the credit card you provide today will be billed the member's only price of $39.95 plus $4.95 s/h for a total of $44.90 when each new product ships. that's 20% off the regular price for a 1-month supply of acaipure, normally $49.95 per bottle. you may cancel your membership to acaipure at any time by simply calling customer care at [protected] or by emailing us at support@centralcoastnutra.net. remember, most customers see most noticeable results by using acaipure consistently for 3 months. if you are not fully satisfied with future shipments of acaipure, you may return any unopened containers of acaipure within 30 days of receipt for a full refund less the $4.95 s/h charge and a 15% restocking fee."

If you would've read beforehand, you might not have lost your money. read things before you just hand over your credit card information.

THE SAME HAPPENED TO ME ALSO, INSTEAD OF CHARGING ME
$4.95 FOR SHIPPING AND HANDLING OF THE FREE TRAIL BOTTLE, THEY CHARGED MY CARD $39.95. I CACELLED IT WITHIN 6 DAYS OF ORDERING BUT THEY STILL CHARGED MY DISCOVER CARD. I HAD DISCOVER CARD INVESTIGATE IT AND THEY REINSTATED THE CHARGE, BECAUSE THE SEND THE PROOF OF DELIVERY BUT THAT DELIVERY WAS FOR THE TRAIL BOTTLE, WHICH THEY DID NOT MENTION. SEE WHAT A SCAM THIS IS AND DISCOVER CARD MUST HAVE GOTTEN MANY COMPLAINTS ABOUT ACCAIPURE AND STILL DOES BUSINEES WITH THESE SHADY COMPANIES. THE ATTURNEY GENERAL SHOULD LOOK INTO THIS AND FINE THEYM!

What do we do about this? This seems to be happening to quite to few people. There must be something we can do to stop these people from billing our accounts. I have the same complaint as everyone else about ACAIPURE. I just don't understand how they can get away with it. I agree with D. Jones, I thought that the names Rachael Ray and Oprah meant this was legit? Maybe we can all try to contact them so that they can bring it up on one of their shows. Maybe this will elimate the number of people being scammed.

Wow! I can't believe this compancy can do this kind of business and get away with it. the very same thing happened to me - supposed to be a free trial and I got charged for the product plus 2 other items I never ordered. I also called and was on hold for over 1/2 hour before I finally hung up. Yesterday I received another bottle of the acaipure and was charged another $44. I went to getorderhelpnow. com and sent an emailed request to cancel my "membership" and another separate one to get an RMA number so I can finally get rid of this product and any ties with this company.

This is obviously a scam.

I just read all of these complaints, and guess what? Me too. Ditto. I complained to my Amex about the fraudulent charges, At first they credited mt account, but after contacting the comoany, they reinstated the billed amount. Now I have to keep fighting the charges.
I don't know about you, but I don't have time for this nonsense, I really hope the american Express Company will be aware of these frauds, and believe their clients instead of taking the word of these frauds!
Hatboro, Pa
01/21/09

I have never ordered anything on the internet before and after this deal with ordering Green Tea Extreme where they sent me extra shipments (2)without my consent within 30 days @$44.90 per shipment I am going to try and get the better business to investigate into this matter !

1/19/09 I wish I would have seen this page before ordering my free trial. It only said $3.95 for the shipping and handling. There were no other boxes to check off where I agreed to pay them more money and no hidden boxes to click on, where this scam was hiding. Two hours later after putting my order in I decided to check more information on Acaipure and found this page. I immediately checked my credit card and couldn't believe my eyes. There was a pending transaction for $89.31. Unbelievable! How can these people get aways with this. I have contacted my credit card and emailed them a copy of my invoice that I was sent. Hopefully this will be enough to cancel this transaction. This is ridiculous!