Acaipure review: Charge not authorized by me 1528

I did not order chargin for product I did not receive I want canceled

I want canceled charged for items not pucharsesd i want my money back 44.90 plus 39.95

i don't understand why oprah and dr. oz endorse this company if it's all just a scam.

I was charged $79.90 for a product I never authorized for purchase..and never even received! I am sending back the "Free Trial Kit" that I paid $4.99 for and I had to cancel my credit card so that these criminals would not steal from me anymore. I even included a note stating that their company was a SCAM and that the BBB and FBI were being notified to shut them down for good..and possibly jail these "gonnifs"...

How dare they prey on innocent people and send inferior products that were never even requested? They should be ashamed of themselves and pay their price by having huge fines and they should be incarcerated for many years...How can they sleep at night? These are sub-humans we are dealing with with who have no morals, values or any kind or human conscious...sad, indeed.

We need to pull the plugs on these crooks...I'm still owed money and have filed a complaint against them, but in the meantime there is strength in numbers so let's get these ### before they continue to make their millions off of innocent law-abiding citizens! They deserve to go to "the opposite of Heaven!"

I have too been scammed by this company and product. CANCEL your card now. That's the only way to stop them from charging your card. I am in the process with my bank to get my money back and file a claim against them. I called them at this number [protected] and they just laughed saying "Do I need a time out" I think the more people that call and HARESS them the better. Paul is the one I talked with last month to cancel and he is the same one I talk (yelled) to this month. What a SCAM! Report them to the authorities

I put incorrect address
the correct address is 12399 Belcher Road S Ste 140
Largo Florida 33773

If the people are not letting you cancel your account, then tell them you are pressing charges. If what you are saying is true, well it's against the law. In any scam or any situation where a company is charging your credit card or bank without your permission, you can press charges...so look into it. maybe a few threats will make them take the cancelations seriously. I was involved in a scam not that long ago(different and fake company) I went to the police and my bank, they took care of it. I hope I helped in some way.

If you people would have took the time to read the TERMS & CONDITIONS you would not be having all these problems. So I copied and pasted them for all of you. It's straight from the website. Everything that you guys are complaining about are written for you to see and you agreed to it. Start reading the terms and conditions before agreeing to them.

Terms & Conditions

Member User Agreement
You must read and agree to these Terms and Conditions before placing your order for the 14 Day Risk Free Trial Offer of AcaiPure. By placing your order for the 14 Day Risk Free Trial Offer of AcaiPure you agree to be bound by the following Terms and Conditions:

Product Disclaimer
I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

I understand the information on this Web site or in emails is designed for educational purposes only and is not intended to be a substitute for informed medical advice or care.

I understand I should not use this information to diagnose or treat any health problems or illnesses without consulting my doctor. I also understand that AcaiPure is not intended or to be used to treat any type of medical condition.

WARNING: Not intended for use by persons under 18 years of age. Consult a physician before using this product if you have any medical condition including, but not limited to, strokes, high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other herbal medications.

AcaiPure 14 Day Risk Free Trial Offer Terms and Conditions:
Please take a few minutes to read the following as when you purchase the AcaiPure Risk Free Trial Offer you automatically accept the following terms and conditions. You are ordering the AcaiPure 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with your AcaiPure trial offer, return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. If you are happy with your AcaiPure, do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receive your trial shipment. That's 20% off the regular price for a 1-month supply of AcaiPure, normally $49.95 per bottle. In addition, approximately 30 days after you place your trial order for AcaiPure and about every 30 days thereafter, we will automatically send you a fresh 1-month supply of AcaiPure. The credit card you provide today will be billed the Member's Only price of $39.95 plus $4.95 s/h for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply of AcaiPure, normally $49.95 per bottle. You may cancel your membership to AcaiPure at any time by simply calling customer care at [protected] or by emailing us at support@centralcoastnutra.net. Remember, most customers see most noticeable results by using AcaiPure consistently for 3 months. If you are not fully satisfied with future shipments of AcaiPure, you may return any unopened containers of AcaiPure within 30 days of receipt for a full refund less the $4.95 s/h charge and a 15% restocking fee. Limit one per household.

Contacting Customer Care / Billing:
You may contact our customer care department via postal mail, by using our online support system at www.getorderhelp.com, or by using our toll free phone number.

Toll Free Customer Care phone: [protected]

AcaiPure Total Satisfaction Guarantee
I understand that if you are not fully satisfied with future shipments of AcaiPure, you may return any unopened containers of AcaiPure within 30 days of receipt for a full refund less the $4.95 s/h charge and a 15% restocking fee.

Return Address:
Fulfillment Center
Attn: CCN Returns
12399 Belcher Road South
Suite 140
Largo, FL 33773

I will be credited for each package I return less shipping and handling costs and a 15% restocking fee.

Negative Option Clause:
I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT FOR $39.95 PER MONTH IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.

Now I'm having the same problem and the people that answer the phone are worthless! I now have a $120 charge on my account that I can not get a credit for. What do I do? I am getting now where and they're being complete jerks.

DO NOT BUY TIHS CRAP! This all lies, it says a free bottle and you only have to pay shipping and handling, , , yeah right then they go into your bank account and take $39.95 for acaipure and then $38.95 for the colopure! I'm so upset and then I called them and said, "Mam it says it just a 14 day trial and you have to return the bottle with the pills not to be charged?" So, Jess Smith (make believe person) how in the hell do you say you got a free bottle! I'm so upset!I will post this everywhere, , so other people don't get

Has anyone had luck getting their credit card to stand behind them? Betty

I cancelled my account after receiving my free sample. The company continued to send me products, which I refused delivery. I called today to again cancel my account for the 3rd time. I have yet to receive a refund on the products that have been returned. There has to be a way to shut this company down.

I ordered a free month supply and paid only 4.95 for shipping & handling. Now, 2 weeks later, I noticed they took $39.95 out of my account. I called them and they said i have to send the pills i have left, back to them, me paying 4 shipping and handling, then when they get it back, they'll credit my account! Well the Acaipur did not do a thing for me, and I am pissed off they charged my account $39.95 without even letting me know!

Re: AcaiPure Order#3243394
Ordered March 9, 2009

The charge of $39.95 is an unauthorized transaction. I only agreed to accept a free sample and pay $4.95 for shipping and handling.
I expect this charge of $39.95 to be removed immediately and I am contacting my credit card company informing them of this unauthorized charge as well.

Sherry

Acaipure is a Scam! These people are getting rich off of innocent, hard working people. Someone needs to advise Oprah that her good name is being abused by these no good scammers! They got me too, for 39.95 after I cancelled my order. Boy, was I mad about it. I called them and they tried to make me think that I didn't cancel my order. I can't get my money back, but they will get what's coming to them for scamming innocent people for their quick "get rich" scam!

THIS IS A SCAM AND THEY WILL COME DOWN ... THEY HAVE DONE ENOUGH TO PEOPLE AND ITS WRONGE ..WE WHERE CHARGED 49.90 AND IT WAS A WEEK AFTER ORDERING IT I E-MAILED THEM TO STOP SO THEY BETTER OUR I WILL TURN THEM IN FOR FRAUD...

They are completely unethical. It's unbelievable to me that they would just take money out of my account without my consent or okay. Apparently they tricked me somehow, but in the state of OR when you trick or scam a mentally ill person, you can get into big trouble. I just wrote them a long letter explaining to them that I in fact will get my friend who is a lawyer to persue the case. I'm definately having her check out these complaints. Everyone of you should contact the Better Business Bureue and let them know of their business practices.

Do not order this product. I shipped the worthless product back within the 21 day guideline that they set forth in their terms and was charged an additional 39.95 before the 21 days was up. I have now been told I will only be refunded 34.95 because of a restocking fee. What are they going to restock? Trial pills that were already opened? They seriously can't intend on reusing the trial pills that were already opened so how can they charge a restocking fee. Be very leary of this company!

I totally agree. When I saw this on my account I was furious. And then wehn I called they advised me I had only 4 days to return. What a ripoff. I have told everyone I know to leave this product alone.

Since ordering from AcaiPure I have received hundreds of junk emails. Some of them continue to send their spam even after unsubscribing several times.

AcaiPure WILL SELL YOUR EMAIL ADDRESS TO SPAM JUNKIES!

i want to return my last bottle acipure and to cancel any future orders thank you sunseary hamilton 7633 hohman av. munster ind.46321

I ordered the Acai pure free trial in November. I sent it all back in early December. Never got a credit. When I called customer service, they said they hadn't received the product for months after I sent it and refused to give me any credit. When I spoke to supervisor, Arthur Moreno, he said they didn't check it in until February 2--too bad for me. Lesson learned. I'd say stay away from this company--questionable business practices and terrible customer service.

Caroline

I can't seem to stop them from shipping and charging my credit card. The have charged me 3 times and I have returned all 3. But the charges are still on my credit card. I tried to call and cancel but they claimed they could not bring up my credit card number or name. So I cancelled my credit card. I would still like to be reimbursed for the 3 charges. I don't know what you mean about "Your attitude towards Complaint"

I encountered the same problem! My best advice is NOT to order. They give you 15 days to cancel from the time the item is shipped, which does not give you enough time to even try the product. Then they send you another bottle and charge over $80.00 to your credit card. I've called in a couple times to cancel and still have not received email confirmation of my canellations.

I read all the complaints I called my credit card company and cancelled my card before they could get a chance to keep charging my acct. I asked the credit card company what the most recent charges were to my card, he said there was a charge pending from acaipure for 4.95. I then cancelled my credit card before they could put anymore charges through. I woudn't wait for the charges to be put on your card Cancel your cards asap

I have also encountered the same dishonest service from the "Acai-Pure" company due to my willingness to try the "free trial" offer they were offering for $1.95 shipping. Imagine my surprise when I looked at my bank statement online only to find that there were different charges ranging from $39.95 to $44.90, then on Sunday 3/22 I looked at my account and found a charge of $69.95 to my account. Nobody can help you and when I called last week to cancel my order, the man told me that the only way I can get the charges back on my account is if I send the product back. I asked how to send back a product when I never received it and he laughed and told me that he just checked with my post office and they told him that I did indeed receive the merchandise. Now, how does a post office know that the correct person received the merchandise unless they delivered it to my door, in which case they did not because I live in a mobile home park and our mailboxes are in one big box with our individual boxes in that large box. Now I have a total of $263.70 out of my account and I am in the process of disputing charges with my card company, then I am going to get in touch with the Better Business Bureau. I certainly learned a hard lesson, but I also closed out my bank card before more charges show up.

I believe the company is very misleading in their advertising. They offer a "free" 14 day trial however they send a 30 day supply which they then want me to pay the entire price for. Where is the FREE part? They advertise 14 day trial it should be sent that way and let the customer have the opportunity to make further purchases. i feel like I am being cheated and forced into making a purchase.

The same thing happened to me! I thought I was getting a trial bottle of AcaiPure; not a trial membership! After I cancelled they charged my credit card. When I called the number, they said they never received my bottle. (My gut told me I'd been sucked in my a scam.) I talked to someone at the phone center who disconnected me when I asked for an address to write the president of the company. When I called back, I talked to Amber who said she was the "Lead" person on the floor, and wouldn't let me speak with a supervisor/manager. Not able to get any help!

I was about to order this product, good thing my card wouldnt accept. Maybe I'll go to GNC to find this product. Thank you all for the heads- up

I ordered a free 30 day trial of AcaiPure for only the shipping fee of $4.95. I read alll the small print AND the confirmation email sent to me and there was NOTHING mentioned about automatic future shipments/charges. However, I know how these companies work from past experiences with companies such as Bender Ball, and I know that they only offer you the free trial because they count on your forgetting to cancel and therefore have you as a member. So after I ordered, I immediately emailed the address given in the confirmation email to make sure that I would not receive future shipments. They responded within a day trying to change my mind about membership and telling me that I WAS signed up for a monthly program. But they cancelled it with no problem. If you didn't cancel yours in time, I'd suggest putting a complaint in through the Better Business Bureau saying what a scam it is. I did this with BenderBall and was refunded ALL my money and got to keep what was already sent to me. Good luck.

I too was scammed. I received a bill for $44+ and after calling customer service was told that I didn't uncheck a box and was sent products that I didn't order. A box that I didn't see. After speaking with someone in customer service who I believe was talking to each other because each time I called the person was ruder and ruder. After cancelling I had customer service send it to me in writing. I then received a bill for 39.99. I called my bank to cancel my debit card and then reopened a new one. I know this is a scam.

I also feel scammed big time. I ordered the AcaiPure product supposedly free with a $4.95 shipping cost. When I received the product it also had 2 other products with it. There was also a bill for $44.95. I called customer service and then sent the whole thing back for refund. It didn't say anywhere on the as about other products. Then they sent the AcaiPure back to me with the same statement for 44.95 which was taken out of my account. This company lies and scams you out of money. I haven't even opened the bottle and would still like to return it for a refund. Cindy from Elkhart Indiana

I had the same problem. You don't get to see the fine print until you have already accepted the free sample. You are supposed to send back the free trial within 15 days or get billed for life for their product. When I received the second bottle, I had to sit on hold for an hour so I could get a return number and cancel account. By the way, the operator knew before I said anything as to my reason for calling. I also cancelled my credit card and had a new one reissued. My credit card company wasn't the greatest help either. Acaipure was given weeks to respond--I was given a week.

Same problem with same company except more charges! I wish I had looked at this complaint site before ordering! Has caused me much problems financially!

I am going through the same thing with them except I am also being charged for some "educational" program ALSO! I too had to cancel my card in order to stop the charges! If you hear of a law suit against them I will join!

I also ordered the product for shipping cost only of $4.95 and was charged $39.99 dollars instead of $4.95 s&h. They sent me a package a month later and since then I have cancelled any further shipments. When I spoke with customer service, they informed me that the internet site explained the terms of the offer. This product offerring is a scam as they don't fully explain the terms in their advertisements.You have to carefully read all of the fine print on the site to find out what you are really agreeing to.

Customer service was very rude to me after followed the instruction to return the product (I provided them with the postal routing number). They informed me that I would not be reimbursed for the shipping and also they would be charging a restocking fee of 4 plus dollars. When I voiced my objection to the restocking fee and told him I was goint to contact the BBB the rep became rude . I asked to speak to a supervisor and was informed that he was a Supervisor and released the call without refunding the amount he stated at the begining of the call. He ended the call by telling me "to have a blessesd day". I am also so very frustrated and beyond angry. I'll never trust anything like this again.

Is there ever going to be refunds. I even sent the product back and have not heard another word from you. You owe me over a $100. You are nothing but a thief and a fraud and I sure could use my money.

Ugh! Me too. Same scam. They never shipped my product until I called and complained. At which time they said I couldnt cancel the product until Ive already tried it. Then I fell for the cancel by email as their 800# suggested. When I got billed AGAIN for $44.90, I called and they conveniently claim that I never emailed to cancel it from their website.

I ordered my free sample of AcaiPure on 2/7/09 and was told I would have my sample by 2/14. It is now 2/24 and I still have not received it. Reading the above postings scares me and I'm sure I will be getting billed for future shipments and not be able to contact them. Would like advice on what to do.
L. Bazinet

Call your credit card company each time you get an unauthorized charge! That is your best option because you can't get justice, but the card company carries a lot more weight in getting this resolved.