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Acaipure review: Charge not authorized by me 1528

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Author of the review
6:02 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received my Visa statement today and there is a charge for $44.85. I did NOT order this and I will not pay it. I was to be charged only for the shipping cost of $4.95 for a FREE sample of Acaipure. Today is 12/4/08 at 3:55 pm.
I have tried to call and am on HOLD for over an hour. This charge will not be accepted. What kind of scam are you into? I want a credit to my Visa and a confirmation of that credit by mail and I will not wait--I want that credit to my account now and the confirmation now. I simply will not put up with this. Dez Roberts

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Acaipure - false advertising and charges 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
1528 comments
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Becky Williams
,
Oct 16, 2008 11:44 am EDT

They charged me $39.95 for an item that was suppose to be $4.95 then 15 days later they have charged me $44.90 for an item that was not ordered Nor as of today has the item been received. it's going on 11days since the none authorized charge was added to my account. When I called the company, for 2 days in a row no person was available at all in any of there supposed departments to speak to me.

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GSG
Ephrata, US
Jan 29, 2010 6:28 pm EST

Ordered $.99 trial of AcaiPure. Allowed 10 days for trial period, did not receive in time to return and thought were being scammed.
Notified bank of possible "scam" and they blocked the account for funds.
3 months later a notification was sent to us from "CCN" that a collection agency needed $77.95 to cover all past due late fees, collection fees, etc.
Tried to contact company but only could speak to collection company rep and were told we had to pay for product, late fees, etc. No negotiating or recourse for 10 day trial/turnaround issue.
Rip off...

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Connie Bieschke
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Nov 03, 2008 9:15 am EST

Upon returning their "weight loss product", (nothing more than a LAXATIVE) which INCLUDED a $10 pkg of gum I did NOT order, and seeing on my Chase bill they did not credit my return shipping for a fraudulently advertised product, the 1st "rep" was rude, refused to transfer me to a Supervisor, but finally did. When he got on the line, he rudely stated "we do NOT reimburse s & h" to which I asked "may I please say something?" & he again just flatly stated "we do NOT reimburse s & h", AND, disconnected me! I will be reporting this also to the Better Business Bureau.

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jcraven
Inverness, US
Dec 18, 2008 2:59 pm EST

I requested a FREE sample of acipure( supposed to detoxife your system for weight loss) . I have yet to recieve that sample(paid for shipping) and then the next thing I know I am being charged $39.95 and then 44.90 for a grand total of $84.85 without adding shipping for FREE sample.I want my money back! The number listed on my account is [protected]. Do NOT ORDER FREE SAMPLE. I am on the phone with them now.1st time I called wait time was 1, 002 minutes, 2nd time 21 mins.( stayed on the phone that time for 45 mins) now my wait time is 30 minutes and have been waiting for 42 mins.

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ZADAWH
Atlanta, US
Dec 19, 2008 3:47 pm EST

MY WACHOVIA CHECKING ACCT ENDING IN 7256 WAS DEBITED ON 12/11/08
FOR 39.95 THAT I WOULD LIKE RETURNED TO MY ACCT. I DID NOT ORDER ANYTHING ELSE.
I ORIGINALLY ORDER ACAI PURE NATURAL CLEANER PILLS AND PAID FOR SHIPPING FOR 4.95.
THAT WAS THE ONLY CHARGE AUTHORIZED.

PLEASE CREDIT MY ACCOUNT 39.95. YOU CAN CALL ME AT THE NUMBER BELOW.
THANK YOU.

ZADA Y. WESTON-HILL
ATLANTA, GA
[protected]

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MARIA F GONZALEZ
CORYDON , US
Dec 19, 2008 6:40 pm EST

Will this happend to me to iam telling you .you need to take this off my F...ing credit card ? witch has .44.90 like everone eles i got the sample one for 4.98 new its 44.90 iam calling the B.B.B. and TV. to get you out of my hair . i called my credit card they have your . number. so take my charged off my bill .you did not have my permission to do this please stop this or i will sue you . and i no i will win?so get off your ###. and take it off my bill ? dont make me email you anymore ? ?

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kathy
Palm Bay, US
Dec 20, 2008 7:25 am EST

I too never authorized any of these companys to use my credit card. my husband bought the acai slim for me thru Oprah and it was a trail offer. we recieved it and then we started to recieve all the other items only one time but charged 3 times, the gum and water, he said he did not order those . we have called the numbers only to get the run around.I called Acia slim and spoke with Adam he said they are having a lot of complaints due to these other companys getting their information. he said they have seeked legal advice and are trying to resolve these problems, mean time I have had to close the account . today I was charged another 44.95 so far this has cost us about 200.00
I even sent Oprah a email. but did not recieve any responce from her company

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Kathy Steele
Augusta, US
Jan 08, 2009 4:13 pm EST

I ordered a free trial of AcaiPure and Hoodia in December 2009. I had no idea I was going to get a very expensive fitness letter to boot for $29.95, and continued billing of AcaiPure. I called in December after I got the first bill and asked why I got billed and their answer was to pay for the Hoodia. At that time, I asked them to cancel everything. I just became awidow in Ocotober of 2008. My charge card can't handle these types of charges, expecially those I specifically asked to have cancelled.

Now, it takes at least 22 minutes to get in to a representative. I'm sure it's just because of its "popularity." Not in the sense of a good product, but because of the total chaos of not representing the product and its "free trial" properly.

I want my account corrected immediately. I have tons of bills to take care of due to my husband's death. He left no will and tons of bills I knew nothing about.

Thank you,

Kathy Steele, 3614 Seelye Dr., Augusta, GA 30906
Phone: [protected] and [protected]

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cmw
, US
Jan 08, 2009 7:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ACAipure has a sister company named Fit Factory. Today 694246 PRE-AUTH FIT FACTORY [protected] NV 496484 [protected] 29.95 41.12 came out of my account.
Also and previously Acaipure took 41.85 out of my account while believing I'm only going to be charged for shipping @ $1.99 for a free sample of acaipure. I've have returned the other items that cost me 4.16 to ship back. Hopefully I'll get a refund for the hoodiwater and gum.

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Maria Lasswell
Coralville, US
Jan 11, 2009 5:37 pm EST

I purchased a $4.99 trial of extreme acai berry. I did not read any thing that they gonna send me another bottle and take almost $90.00 for a single bottle of acai berry.I was so shocekd bec. I only intend to purchase the trail.I just used the supplement even though I thought it was too much bec. I don't know tow to deal with this. I was able to cancel my memebership though so they can't ripped me of my money anymore.It's only today I found compalints board and I want to share my bad experience.Thanks, Maria Lasswell

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Mary W
,
Dec 04, 2008 10:21 am EST

Emailed for free trial offer for the cost of shipping only. They took out shipping and 44.85 for an order. Per their terms I was not be be charged until after I had the trial offer for 14 days. Very obviously a scam. You cannot reach them on the phone. You cannot speak to a "live person". I am notifying the bank to not let any more payments come out of my account to them. Unfortunately I am out the 44.85 and will have no product to show for it. What can be done legally in a case like this? I know there are Government Agencies that deal in fraud but which one? Thank you

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Belinda Hill
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Nov 03, 2008 6:25 pm EST

Order the trial and it was shipped with other products they claim you need to take with the Acaipure. I immediately tried to contact them by phone...no answer...told a 42 min wait. I then emailed and told them I was returned the product and expected no further charges (other than the $5.95 trial charge) would show up on my account. They have charged me $44.95 on 9/28 and $39.95 on 10/27 and I can't get any one to respond to me! I phoned my bank and they are trying to get these charges stopped and credited. This product does not work and this company should be stopped...they use false advertising and will not return your calls or emails. I will pursue legal action now! Companies like this spoil it for all the good ones!

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Mary Ann Pappone
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Nov 05, 2008 4:05 pm EST

I was charged 4.45 for the purchase of Acaipure the offer was for 1.95. However I was debited another 39.95 from my account on October 15th When I called the customer service there was a 45 minute wait. I never gave permission for anymore purchases of this product and I am making it known right now that I want the money replaced and no more charges to my account.
It is impossible to get a hold of this company. This was backed and advertised by Oprah Winfrey.

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melis21ann
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Nov 06, 2008 9:22 am EST

I ordered the trail for the AcaiPure, they charged me the 4.95, then a week later there is another charge on my account for 39.95 from them again! I never placed another order to AcaiPure and I can't find an email address for them and when you call it tells you the wait time will be 48 mins! This is ridiculous! Please spread the word, DO NOT USE! It doesn't work as a weight loss pill, the best it's done is help my skin, a bit. Stay away!

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Lisa
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Nov 09, 2008 9:51 pm EST

My order arrived today and I too was charged $44.85 when I only authorized a charge of $4.95 for shipping on a FREE trial. I was very careful (I thought) to read everything on the site that the offer was being made on, one that OPRAH was saying was good, and was still dooped! I am canceling my card in the morning due to the dishonesty of this company and the fear that they will make further charges to this card. I'm not real sure, but I think that there may be some recourse through your credit card company. Call the product company and get a return authorization number and send the stuff back and be sure to notify the credit card company of what has happened, file a dispute and then cancel the card. You can get another card easier than you can get your money back from a bunch of crooks. This will stop anymore charges on that account from this company.

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Vicky Petersen
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Nov 18, 2008 5:47 pm EST

November 13, 2008, I placed an on-line order for the "FREE TRIAL SAMPLE" of Acaipure, pay only $4.95 shipping & handling. November 18, 2008 I receive my credit card bill showing charges of $44.85. Was I pissed! I called and called the company phone number, was placed on hold with the minumum wait time of 58 minutes. I hung up, that's their plan. I then called my credit card company and immediately placed the charges under dispute. The sad thing is the credit card company cannot "block" charges. I then penned a very strong FORMAL COMPLAINT letter to the corporate office, address listed above, telling them how I was scammed. I also advised them that I no longer wish to receive that so called free sample and that I do not authorize any new or future charges to my credit card. I requested immediate credit of $44.85. Will see how long that takes to resolve. I added that I would be in contact with the Attorney General's office if the matter was not resolved immediately.
I hope that Oprah learns that she has sponsored yet another scam.
I know I have learned my lesson.

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Judy Maidment
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Nov 20, 2008 3:23 pm EST

I ordered the RiskFree Trial Offer only and now I am being charged on my credit card for 2 orders. I received the free order only. My order # is 1336267. Please take these 2 orders off of you list. And take my name and info off of your list. I am furious about these charges. If not resolved soon, I will call my credit card company and have the charges removed immediately! I want to hear from you ASAP. Judy Maidment

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JoAnn Ghent
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Dec 03, 2008 1:09 pm EST

three or four times $40 and some odd cents have been taken out of my checking without my permission. I have tried for two weeks to reach these people but lines are always on hold for 50 to 80 some minutes. My phone will not hold a charge that long. These people sure know how to screww you. I want osme of that money back. I have already called my bank. also that is a 30 dollar charge. I am 75 years ol on a fixed income Plese stop now.
JoAnn Ghent

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Heather
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Dec 03, 2008 2:48 pm EST

I ordered a free sample online and was supposed to be charged shipping only. they charged my account $44.85 on 10/27/08. The details of this "free trial offer" the black and white was not clearly indicated. Since the original "free trial sample" I been charged on 11/17/08 for $39.95 and again on 12/1/08 fro $44.90. I have only recieved one shipment and I never authorized NOR did I request additional shipments.

This company has an awful business code. They have burned me for online purchases. I will contact my financial institution and I will take legal action if they do not refund my money.

Thier business practices have to be illegal, don't they?

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dorothy saunders
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Dec 04, 2008 9:38 am EST

I ordered one bottle that was supposed to be a free trail with one $1.95 shipping charge. It was sent to me and then I find a $39.95 charge on my credit card. Now another bottle is on the way and I must pay a 15% restock charge plus $4.95 for shipping if I refuse the shipment. What a rip off if you don't very, very carefully read the terms and conditions. There is no way to contact anyone to cancel the next shipment. I have tried with an hour wait on the phone.

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Gail Godshall
Saylorsburg, US
Jan 14, 2009 3:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I sent for free Acaipure and was to pay shipping/handling only. They sent me two other unrequested items costing $44.85 which they charged on my Discover Card. Now I have just received two new bottles of this diet aid for a total of $44.90 on my Discover Card. I did not order these, but they have my credit card # so they already charged it without my knowledge. What can I do to stop them from charging my credit card each month? They said the waiting time was 40 minutes on the phone, so I was forced to do it by e-mail. This is a scam. What do I do?
Gail Godahall
godshallsupply@yahoo.com
[protected]
33 Robinwood Village
Saylorsburg, PA 18353

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sunnie
murphy, US
Jan 14, 2009 9:58 pm EST

I have been getting an overwhelming amt. of calls from this company from telephone number [protected]. I've received more than 18 in the past few days. When I answer, no one speaks. When I don't, no one leaves a message. I have even tried text messaging to them requesting they cease calling me unless they leave a message stating their business. I haven't got a respponse to that... just more annoying calls. I would appreciate someone advising me as to how I can prevent this from continuing or who I can contact to have them do it. with appreciation, Sunnie1919@yahoo.com

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larry auchoberry
Carson City, US
Jan 15, 2009 6:10 pm EST

I sent for the free sample and the only cost was suspose to be S/H. The order came with some stupid gum and a small bottle of water which was an added cost of 44 plus dollars. I was so ticked that didn't bother to use any of the crap thinking if I was stupid enough to be taken in by this scam then I would just write it all off as a very dumb mistake. But NOW I get another bottle of junk pills saying they were charging my account. ANYTHIING we can do? I am going to my bank first to stop this transaction, I hope, but I would sure like to be part of a class action law suit. anybody up for it?

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XNAVY2007
Longview, US
Apr 16, 2009 12:13 pm EDT

I am writting this for my mother who was ripped off by this company. She was to emberessed to do it herself . She 73 and lives off of Social Security only. She was charged one month ago $79.90 Their customer service told her if she sent it back they would refund her money. She did that. All she got back was $20.00 Was told the rest would be refunded once they recieved the product back in the mail. Now here we are one month later and now shes been charged $79.90 again, not once, but two times. Called the bank just this morning and they said there was nothing they could do since it was done on a debit card. WTF? No wonder people hate the banks right now. I tried to find this companies web site and surprise surprise, its no longer up and running, at least I have not been able to find it. Plus the customer service phone number to this company that my mother called is no longer active. GEE another surprise. I contacted my old JAG officer. He reccomended everyone flood the all the news agencies, FOX NEWS CNN, LOCAL ETC ETC. Also flood OPRAHS phone lines and email. Which I fully intend to do. Sooner or later they will have to respond. AND THE NATIONAL MEDIA WILL HAVE TO RESPOND. He also said everyone should get together and launch a huge class action lawsuit. Just one or two people complaing to the company won't acomplish a single thing. It will take everyone who was ripped off by these people. To get them to take us all seriously. Just complaining about it on compaint boards won't get anything done. We have to get nasty and hardcore with them. Thats the only way anything will get done. Hell im even thinking about trying to contact that Erin Brockovich. She knows how to deal with and excuse me for saying this. (###S) Well good luck everyone.

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Ralf
, US
Apr 21, 2009 2:13 pm EDT

I Ordered the 14 day free trial and the product made me feel sick. I called and canceled and was told the order was canceled and there would be no further charges. I was going over my statement and found a charge for 39.95. I called acai pure at [protected] and spoke to a very rude customer service agent who told me the charge was because I didn't return the product contrary to what I was told before when I inquired about canceling my order. I am now going to take further action against them. Including going to the bank and reporting them to authorities.

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D.Schaffer
Philadelphia, US
Apr 29, 2009 3:07 pm EDT

BEWARE!
The use a clocksaying 15minutes to get this free offer and you pay shipping only, and the word free but they are a scam, I have a
debt of $168.70 on my credit card! They say "If for any reason
you are not happy with the product, you can return for a full refund.
You have to mail it back within 30days or they will not accept it!
now I am charged $78.90 for a product I an going to flush down the
potty!
Please BEWARE of this company

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TOA
Ogden, US
Jun 10, 2009 7:21 pm EDT

Add me to the list of suckers who got swindled on a supposed "free trial". I thought I had nothing to lose but the $4.95 for shipping and handling. On the advice of my Doctor, I didn't even use the stuff. He said that there was nothing in the ingredients that would hurt me, but how do I know what is really in it! He cited a couple of examples of some miracle products that had undergone chemical analysis and were found to contain little or none of the supposed miracle product. He said, "It looks like it could be made from Cow dung for all we know. YESTERDAY, MY ACCOUNT WAS CHARGED ANOTHER $39.95!

Do we see a pattern Here? I don't even have a number to call to complain!

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LACruiser
, US
Jun 12, 2009 1:01 pm EDT

I read about this product and wanted to try it out so for the advertised $2.95 trial offer what do I have to lose - so I did! Little did I know that if you dont return the trial bottle then you are charged $44.90 automatically! The product DIDNT work for me. I didnt finish the bottle either.
To my surprise I received another automatic shipment AND of course an automatic debit to my checking account. I called and asked to stop shipment. I went to their website for returns and sent a request for a return auth number. No response was received and I simply cant WAIT and follow-up because I am a busy professional. When the SECOND bottle arrived and another debit to my account, then I really was furious. I called again...requested another return auth through their website. After 72 hours there was no response from the request therefore I couldnt return my products. I called for now the 3rd time...THEIR REPS ARE RUDE...and no business being in customer service. THEY CLAIMED I NEVER CALLED NOR SENT THE EMAILS. WHAT A BUNCH OF CRAP!
They refuse to give me credit for the first auto shipment even if unopened because it is out of their 30 day policy. THEY STEAL YOUR MONEY SO STAY AWAY FROM THIS COMPANY! I have alerted my bank not to process any transactions from them. I doubt if I will even get my money back!
SPREAD THE WORD...CENTRAL COAST NEUTRACEUTICALS is ran by a bunch of crooks!

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Vicki Chancy
Oxford, US
Jun 17, 2009 10:00 pm EDT

You can't get through on the support line for hours-it took me 5 days of constant calling before I got a LIVE? person who told me my order was cancelled-refused to give me an RMA number to return item and then continued to bill me for products I did not get nor want. I feel like an idiot for falling for this "crap" and have closed my credit card account to stop them, the only way I know how from any further charges. The government or someone really needs to stop these criminals. Vicki Chancy

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Cindy
Santa Fe, US
Jun 18, 2009 2:46 pm EDT

Acaipure is a fraud they took 79.90 out of my Account and when I told them I had sent my product back they are like we do not no where it is even after they have the tracking number that I sent them they still do not belive that I sent it in and Andrea said until you we get the product you will not get your money back I feel Ophra should be ashamed to be associated with this company, all they are is a big liar and they like to take peoples money out of thier banks and then screw them over big time. I guess we all learned a big lesson with this company they suck big time.Cindy in Texas

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L Bouchard
Portage Lake, US
Jun 18, 2009 4:50 pm EDT

I realized after the first order in January that I couldn't afford $44 per bottle. I called to cancel the order in February, but failed to return the bottle. My husband has been very ill and we've had to make several trips to doctors and twice to Boston Hospitals. I called today, June 17th, to get information on mailed the now 6 bottles and to get my credit card adjusted. When I finally got through to a real person, I asked for a manager and was told I was talking with a floor supervisor and that's as good as I was going to get. He repeatedly told me I could only mail 1 bottle back and would be credited for only that one bottle. I explained that I had canceled my order in February but continued to receive the bottled and my credit card was billed $44 per month. I tryed to explain that I needed to mail the unopened bottles back and get my credit card adjusted, but he kept repeating the same thing. I will never do business ON LINE EVER AGAIN. It's always a nightmare getting a real person on the phone and no one ever answers an email.

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Barbara Bowman
, US
Oct 30, 2009 10:18 am EDT

I ordere this product to try and it said to pay the shipping charges only and that is what I did. I did not read about the 14 day trial of the product and do not want it again. When I called the [protected] number that my credit card company gave me and told them I did not want the product they said to bad they would not refund the $83.95 that they had charged to my card but would not charge any future charges, From a company such as this how would you know until they had charged what they wanted unless you cancel your credit card. Companies that you give your credit card numbers to have more power over the cards than you do so everyone beware before you buy from these companies, even if it is stated somewhere in the fine print. BEWARE

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Ms. B 40
, US
Dec 09, 2009 7:23 pm EST

I ordered the product for .99cents. My doctor advised me against taking it. I received the RMA # reletviely quickly and I returned it via FEDERAL EXPRESS. When I was charged almost 60.00 for the product, I was flabbergasted. They reported they had no record of my return. I provided a FED EX tracking number and then they replied they would refund me everything except shipping charges. I thought the shipping charge was .99 cents which is what i paid. Well, they deducted over 11.00 for shipping/restocking. I still have yet to receive my refund as they stated it would take 7-10 business days. Well, it's been well past that and no one will respond to my emails anymore. I am seriously irritated with this company and will not EVER order anything from them again. They will be reported to the Better Business Bureau. This is insane!

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Elizabeth Gonzalez
Dorado, Puerto Rico 00646, US
Apr 13, 2009 1:24 pm EDT

Fit-Fac.com Complaints - $29.95 charge on ckg account

$29.95 charge on ckg account

Complaint Rating:
Company information:
Fit Factory
United States
Phone: [protected]
fit-fac.com

Had a deal to get a supplement (Acacia (sp?) Berry for free paying only the shipping.
When I called to find out who charged me for what, they told me in the fine print it said something about a membership and not canceling within 7 days...

I have been try to contact but it is always bussy. I need someone to contact me. They have been charging my account since 12/08.

Could someone contact me at liz.gonzalez@hotmail.com.

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Yolanda Liras
Los Angeles, US
Mar 05, 2009 8:13 pm EST

This company offers a free trial, asking for only the shipping charge. Of course they need your credit card information to cover this charge. They then charge unordered products to your card. These unordered products arrive one or two times each month. The charge for each ranges from $39.95 to $44.95. Their customer service line is never answered, their email is never answered. The only way to stop the product arrival is to cancel the credit card.

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JOVAL2011
Pembroke Pines, US
Feb 09, 2009 2:35 pm EST

I order the trial supply for a $4.95 payment for S/H . Then i strated to get charhes onm ycredit card for an online health membership for $29.95 a month and $44.90 a month for the pills. I only received one shipment.

I got a credit for the Fit Factory membeship but they will not give me a credit for the bottle of pills never received and only a partial refund (-15% restocking fee) for the unopened bottle.

I want to close my credit card account but Ican't because this is tillpending.

WHERE ELSE CAN I COMPLAIN?

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Sharon Hollis
Fort Wayne, US
Jan 16, 2009 9:32 am EST

I only ordered a trial of this product and paid for the shipping and the next thing I know they charging a monthly fee for this product and supposedly sending it every month, which I don't want . I sent the trial back to them unopened and said I wanted no further product. This is apparently a scam. I want this stopped and I also received a charge for fit-fac, which I found out is subscription to some sort of fitness and beleive it is somehow tied to Acaipure, the charges appeared around the same time.

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Maritza Ramos
Middletown, US
Jan 17, 2009 8:07 am EST

Ordered a product from company on 11/13 on internet was only to pay shipping of 4.95, decided that I didn't want it and tried to cancel on same night but couldnot so called first thing in the morning was informed that I could not cancel product was shipped anyway even though I wanted to cancel. Product was received on 12/12/08 immediately returned with a postal tracking number to assure its destination. Product was received by company on 12/15/08 signed in by one of their employees. I have since been charged 39.95 twice and have received no additional products for those charges. They have charged me the following charges without authorization: $44.90 (11/18), 39.95(12/27), 39.95(1/14). I do not want any of these products and do not want these charges. They are fraudulent charges and I am very frustrated. I cancelled this order on 11/14/08

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Nicole Romano
Chelmsford, US
Jan 17, 2009 6:53 pm EST

I ordered one bottle of Acai-a Slim dietary supplement capsules. They were a one month trial for shipping only---$4.95. I made sure that nothing else was checked off and that I was only paying for the capsules. I read that website completely. After that, my account was charged several times and all these other health-related items were being charged to my account that I did not approve. So far around $200. My bank has stopped the account due to fraudulant activity and is investigating it for me since I can not seem to contact the company directly. No answer ever. I am sending all products back. This is a complete scam.

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heidi
Wyoming, US
Jan 19, 2009 1:53 pm EST

I ordered a sample from online: a "no risk" trial offer for $1 plus shipping.. When I was charged on my account without even having received any product, I tried to find my receipt of the product. no recpt. I could only trace it using the charge on my account..I found out by reading the very very fine print that this is a monthly shipment thing. usually, they will have you check a box saying that you agree to these terms but there was nothing like that. I never did get an order number. tried to call - They put you on hold forever. I waited once, then went to the website that they say you can use to cancel. I filled out the "form" - never heard from them again. when the product came, I sent it back "return to sender" .. unopened. still, i got charged. I have disputed it with my credit card company.. I see someone else has a complaint with another one of their products.. colonpure or something like that. do not buy from this company!