The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ABC Cargocomplain about the cargo and service

M Jun 21, 2019
This review was posted by
a verified customer
Verified customer

We were supposed to get package 20days back still he have not received it yet. The response and service is really very bad. The cargo you have sent through Gati Pvt Ltd is bad because they didn't give us proper response and spoke to us very rude. And your cargo service has not taken any responsibility on checking the cargo and even when we called your dubai braches even they didn't pick up the call and didn't respond properly. We are very disappointed with the service. Even though we have sent through air cargo the cargo was sent through road ways from Mumbai to Bangalore even after we paid for air cargo. Our early packages that we had received was broken and damaged and again our next package we were supposed to get this kind of service we get. We didn't expect this kind of service from ABC cargo that too we are the regular customer. We are going to give this feedback online and social media. Take this complaint and revert back as soon as possible.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by Maria Crystal · Jun 21, 2019

    The cargo number is AAQ24221

  • ABC Cargo's response · Jun 22, 2019

    Greetings,
    Maria

    Thanks for reaching out. We are sorry to hear that you had a bad experiance, a Customer Service personel will reach out to you at the earliest.

    Regards,
    CS Dept

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