The complaint has been investigated and
resolved to the customer's satisfaction

Resolved 6 day dental - Orthodontics — Improper Billing

We recently had a consultation for my daughter. After initial consultation they made us sign up for $3000 treatment plan. The Doctor agreed to consult with peers before starting the treatment and informed us that there could be other alternatives for a young child. Wonder how they came with an cost for treatment with out knowing how they will be treating. We agreed, and the office was supposed to call us for next consultation in a week. Weeks went by and we did not hear from them. In the meantime they started billing for treatment without starting any treatment. We called and asked for clarification, they indicated it is part of treatment costs. Despite our requests to stop billing us until the treatment starts, they refused and kept pointing to the paperwork we were made to sign during first consultation. We insisted on a meeting with Doctor for the 2nd visit to discuss our options. They gave an appointment but in an inconvenient time and made it as though we have need to see the Doc on that day as a matter of urgency. This is after a month and we initiated the call since we did not hear from the office. In the second visit the Doc explained the option and indicated we could start the treatment. The irony is so far no treatment and the office was planning to bill us for the 2nd month. When we asked for them to stop billing they refused and pointed to the contract and CC info we gave at the beginning of the consultation. After further discussion, the office mgr agreed to bill for services up to that point and cancel future CC billing. Again for the record no treatment has started till now.

If we had not called them they would keep billing us for services they did not provide. Office visit experience was poor. It was like an assembly line. We waited for 45 min past our appointment time and no one bothered to let us know if we will see the Doc. In the mean time people who came later than us were being called in for further consultation. Frequently we saw new Doc's in the dental and Ortho office. It appears they have problem retaining good Doc's.

Poor service and attitude from office staff. I would not recommend this dental office. The Doc was very nice person. Called us personally apologized for inconvenience. He is sincere and caring, I don't think much of the office and professionalism of 6 day dental in Flower Mound, TX