SUBMIT A COMPLAINT

1800 GOT JUNKfraudsters and cheaters

1
D Review updated:

I find this post and others that complain about service industry pricing intriguing. Customers rarely consider the cost structure to operate a business, even though many of them are probably responsible for profit and loss at their own companies. Consider the costs that a plumber, or a junk removal company, might incur:

1. Vehicles are not cheap and the insurance on commercial vans and trucks are high.
2. Liability and work comp insurance is through the roof to the extent that many state legislatures are attempting to address the issue of skyrocketing premiums
3. Labor - a plumber may have only been on site for 30 minutes, or in this case a stated 10 minutes, but what about the sunk cost of travel time?
4. Supplies, or in this case, its probably dump costs. I don't know where this poster is from, but I looked at dump rates in our town and it is $160 per ton. One couch may not weigh so much, but blended in aver the course of filling a truck, it adds up. Copper prices for plumbers and electricians went through the roof last year.

The other point here is the value of time. I saw that budget will rent a truck for $29 a day plus $1 per mile. And $14.95 for insurance. It would take me an hour to go to the truck place, rent it and bring it home. Another two hours loading the couch, driving the 60 miles round trip to the dump and then paying for the dump, plus gas costs. I went to a dump once... What are the odds of getting a flat tire there? I don't drive box trucks regularly, less than once every 3 years is my guess, so what are the odds of me hitting something?

It seems like this person spent $154 and saved 3 hours of time, avoided the nasty experience of having to go to a dump and not having any risk of injury.

Responses

  • T
      Jun 23, 2009

    in my city if we have oversized stuff like furniture to discard we just call the sanitation dept. They have a special truck that comes around and picks the stuff up for free. You may have to wait a week, but they will come get it. You don't even need to be there, just take it to the curb.

    my $0 solution beats your $154 :P

    +4 Votes
  • D
      Jun 23, 2009

    I disagree, I used these guys and they did a great job. Price was fair and service was excellent.

    +4 Votes
  • G
      Jun 23, 2009

    As stated "it had to be moved and i couldn't do it in time for repairs that needed to be done to the porch". $154 is your cost for procrastinating or poor planning.

    +3 Votes
  • D
      Jun 24, 2009

    I used these guys 3 times and yes they charge you. That's why it's consider a business and not a charity. I agree with the last post... You needed it done, you couldn't do it yourself and it got done to save you from other issues. If you didn't want to spend the $154. then you should have said no and did it yourself. Oh ya I forgot you couldn't! Think about what your saying?!?!?!?!

    0 Votes
  • B
      Jul 15, 2009

    Having an estimate done earlier by them I had said off handed "I may require their service for other things later" but did not contract at that time.
    Then the principal owner kept calling me asking when, when, when...
    After several calls over a few weeks I answered reluctantly, to 'throw some work their way', what a MISTAKE!
    Sent a kid out, just got his driver permit it seemed. Loaded the truck, says someone else will be out later that day. I'm here thinkin' "where's my NEW estimate? The haven't secured surety from my person yet!?
    No contract writ or verbal they then demanded from my mother to pay... to obtain money under duress. Making any contract unenforceable by doing so. They wanted the cost of their first and only estimate for a MUCH larger job that they WAY underestimated.
    Under U.C.C. Law the principal (contractor) is required to act as a "reasonable person" and thus make proper estimates & obtain the required Terms of Commercial Contract with a signature.
    (secured surety) Without it there is no agreement or bargain, hence, no consideration. I'm paying these fools but they shot themselves in the foot and pissed me off. Spread nails all over my gravel driveway too. Epic Fail!!

    -1 Votes
  • T
      Jul 25, 2009

    I agree. I own a 2004 used 1800 GOT JUNK truck and a junk removal business. I got the truck for a great deal since the franchisee couldnt afford to stay open. I charge $350 up to a ton to fill my truck and in my area 1800 GOT JUNK charges $598. I also do not charge extra for T.V.'s, couches, large appliances. GOT JUNK charges $150 for a water heater! I take all metal from my jobs and scrap them for cash so why would I charge the customer? Start up costs for GOT JUNK are 70k-100k so I guess they have to make their money back. Plus I pay $90 a ton to dump, so thats $260 profit. Minus gas and an employee I make on average $180 for an average job that takes about 45 minutes to load. GOT JUNK is waaaaay over priced but that's business I guess.

    +2 Votes
  • A
      Feb 15, 2010

    I would like to buy a used got junk truck. If anyone knows how i could buy one direct from the franchise could they please let me know.

    Andrew

    [protected]@hotmail.com

    +2 Votes
  • G
      Apr 20, 2010

    Is the "trash" guy still in business?

    -1 Votes
  • A
      Jun 01, 2010

    Think you could fit your couch 8 times in that got junk truck?? i have seen the trucks and they arnt that big i would say they probably charged accordingly to their pricelist. It was just not what you were expecting to pay

    +1 Votes
  • L
      Oct 04, 2010

    What the heck are you complaining about. If you did not want to use them, then you could of just said "NO". Stop whining like an [censor] and shut up. Boo hoo Boo hoo. Jaskass.

    0 Votes
  • L
      Oct 04, 2010

    What the heck are you complaining about? If you did not want to use their services, then you could of just said "NO". Are you stupid?

    -7 Votes
  • R
      Mar 17, 2011

    GOTJUNK IS FOR CONSUMERS WHO LOVE TO OVER PAY. IE SHOPPING AT THE STORES IN A AIRPORT OR DINNING OUT INSIDE DISNEYLAND. WANT A GREAT PRICE WITH SERVICE TO MATCH, I CALL BUDGET DISPOSAL SYSTEMS [protected] COST ABOUT 75%LESS THAT 1800GOTCASH...I MEAN 1800GOTJUNK.

    -3 Votes
  • M
      Jun 24, 2011

    I leave in Barrie ontario, canada and i had called couple of junk removal companies to get a price quote (just junk, 1800 got junk and i trash it ). i swear to god the price i got from 1800 got junk and just junk where 4 times more expensive than I Trash It .
    I would extremely recommend I Trash It to all my family and friends! They are professional, affordable and friendly. What they quote is what they will charge... no hidden costs like other junk removal companies i have dealt with in the past...You will always have my business and I will extremely recommend you to everyone... Good Job!

    +3 Votes
  • L
      Jan 18, 2012

    I did not even use the service i had three places to call and find out rates and such to move a few couches and a mattress to the dump for me, after the lady on the phone told me about the company I politely told her i had one more place to call to find out about and she became VERY VERY rude and hung up on me.. i might have used the company if she wouldn't have been so rude on the phone. That right there made me go someplace else.

    +1 Votes
  • C
      Jul 05, 2012

    What kills me is the bosses and how they run their company and treat employees. They expect their workers to not know until the night before what time they start the next morning and they do not have an end time, its just whenever all the scheduled jobs and add on jobs are completed. How can someone be expected to plan their lives like that? The workers make a nice profit for their bosses but get paid low wages and are subject to verbal abuse when their boss is stressed and only seeing dollar signs. Many of the jobs are unsafe for the workers, however they feel pressure from the boss to just get it done. I saw two guys try to lift a 1500 lb freezer into a truck! That is absurd.

    +3 Votes
  • F
      Mar 18, 2013

    DazingHard said it best. - It's a business ! - lots of overhead if you want to be legit and do it legally.
    Clients tend to want to haggle with us, I don't understand this because it's like I say... you don't go to the grocery store, pick up a gallon of milk, take it up to the cashier and say "$2.50 for a gallon of milk? Can you do any better? Can you let me have it for $1.50? ".

    FBS Hauling, LLC
    www.fbshauling.com
    www.facebook.com/haulingservices

    +2 Votes
  • M
      Apr 27, 2013

    1800gotjunk are a rip off they get over 1000 on a truckand pay 50 to dump it. I used to work for these guys for 3 years they say they donate they dont they sell any reusable furniture. They pay their guys 10 an hour to work their ### off. Tons of fraud and forgery. They dump paint and hazardous things in landfills. Dont use this servous.

    0 Votes
  • D
      Aug 25, 2013

    NSW, Artarmon office manager-Impossible, this guy is coming from 10 th century!!! I am not sure he has heard about customer service!!! Very bad experience. I would not call this people again!

    +1 Votes
  • C
      Sep 07, 2014

    When I hired GOT JUNK, they were completely clear with their fee structure when I made the booking, and again before they actually moved anything. Most of what this person was charged is clearly the up-front fee that is charged no matter how big or small the load. They have to get the truck and two people to and from your place, and anyone should understand that this is a business, with associated costs. It does not say anywhere that they are going to move your junk for practically free.
    I have hired GOT JUNK twice, and would recommend them anytime to anybody.

    +3 Votes
  • R
      Oct 25, 2014

    We just had the rudest person I have ever met come to our house in Lexington south Carolina. we called for a pick up on Saturday at 9am. confirmed the apt on Friday and was told that we were the only one scheduled for that day however if they got another job before ours they would call and let us know... we had a house full of furniture arriving at 11 am plenty of time to remove the old so we would have room for the new... what a joke these people are. They first called my wife around 930am and said they would be here in 15 min at 10 am called them and was told that they would be here in 30 min when they arrived the furniture company was already here when we stated that they said they would have been here 45 min ago they said oh no we said an hour and 15 min this was totally bs They prey on the people who have to have the job done, the whole truck was filled and cost close to $500 they don't tell you this upfront only when they are here and really you have no other options... also this bs about them donating items to charity don't know how they can when they put the couch that was in ok shape was put on the bottom of the truck and then all the yard trash and heavy objects were thrown on top of it, same with the long dresser draws out of my sons room. Don't be fooled by these people they are pirahnas they are very unprofessional and careless with the items that could have been donated... I understand that this is a franchise but would believe that the corporate office would have a customer care web page they don't I guess that really answers that question of if they care about their clients

    +2 Votes
  • D
      Mar 03, 2015

    call them all then call the best . [protected] (DUMP)TERS DEMOLITION JUNK REMOVAL CLEAN-UP SERVICES

    -1 Votes
  • J
      Jul 03, 2015

    I just wanted to make a quick comment on the service called 'GotJunk'. I called for a price/availability on a couch that I needed 'gone', and the man was extremely rude. After he told me the price and when he would be available, I said "Okay, let me think about it and I'll get back to you." (now I understand 'sales' and 'trying to keep your customer on the phone'--but there are limits. This man had no limits.) His responses to my answer were summed up like this: "Well I won't be available later on at the time you needed, and it really 'seems to me' that you need this couch moved today!" --and-- "I see on our website that earlier someone was looking for the same time slot that you were looking for, so was that you?" --and-- (this one without even getting confirmation from me that I was indeed 'going to' use their service) : "What's your home address?" (Would he show up at my house and continue trying to sell me on the service?) The man was relentless is his pursuit to 'sell' this service to me, and he was well over the limits that a reasonable, good salesman would use and abide by. One last thing--the price: $119 to move a couch. I'm strapping it to my Subaru and taking it to the dump for pennies of what he was going to charge me. "America, I've learned a valuable lesson today, and that is THAT WE SHOULD DO MORE THINGS FOR OURSELVES." Be safe all :)

    0 Votes
  • S
      Jul 14, 2015

    Called 1 800 Got Junk, gave me a quote for $130 to $320 maximum. ..when they got to our house the quote went to $1500. We said no way and the quote went to $1200. They wasted our time, we got someone else to do it for $350.

    +1 Votes
  • R
      Jul 24, 2015

    SECRETS EXPOSED. I have worked for the Greater Los Angeles El segundo franchise for two years I was terminated today for sending a text to my operation manager. There were many text messages but basically I told my Manager he needs to be a leader not a weight to our team. (if you are really interested I can provide all the actual text and you can be the judge) Im just gonna say I have been told on many occasions to fluff peoples loads to try and charge them as much as possible. also this franchise charges 15 dollars for a bankers box to be shredded and we dont have a shredder to my knowledge most the time documents get dropped at the public dump. You may have been a victim??? My initials is RH if you find you were a victim maybe I will remember you and can be a witness if needed. Also they tell us to inform the public about how we donate this is true but here is the catch The owner of El Segundo got junk owns a non profit called Anewed and they donate to themselves and resale your items SHADY SHADY SHADY can someone say TAX WRITE OFF.. If anyone knows anything about wrongful termination and break violation laws I would love to hear from you. I have attached a few pictures of how they store chemicals improperly kinda scary the same owner just launched a hazardous waste business.

    0 Votes
  • V
      Oct 15, 2015

    1-800 got junk failed to get a hauling permit tax evading 10% of this permit goes to state taxes there is an open investigating out of the el sugundo office all company's that haul trash must have this permit got -junk supposed pot be the largest junk removal company in the world Is evading taxes 10% of the money they make incredible we're talking millions please pass this on in your city or state 1-800 got junk crooks Please report them to sanitation in your city and also building and safty Report them please they owe millions and millions of dollars to America Crooks and thieves do your part report them remember there us an open investigation in the city if Los Angeles right now someone will be prosecuted over this tax evading that's going on they treat there employees like straight garbage shame in you 1-800 got junk

    +1 Votes
  • L
      Oct 16, 2015

    These guys are crooks. And scammers the worst junk removal company ever

    0 Votes
  • J
      Nov 27, 2015

    Was scheduled between 9:00 and 11:00 am Tuesday Nov 24, 2015, ogt a call before 9:00 am to tell me they would be there after 11:00 because they had several pickups first, OK I was home for the day so told them OK. Showed up at 12:30pm, after 2 more calls to say they would be late. Truck was loaded and they could not get both pieces I had on the truck. Told them to take the refrigerator, WHICH WAS WORKING, we are remodeling our kitchen. Well, when they got done loading that refrigerator on the truck it was in broken pieces. No good to anyone. Doors broken off and shelves fell out and broken, yes they did clean up the mess. Called to schedule a pickup for the other piece, a sofa, and was told Friday between 9 and 11(their time available) Promised I would be the first pickup at 9:00 am Friday Nov 27. Call at 8:40am from Joseph saying they were scheduling me for 10:30 or 11:00, told they NO, I was to be first pickup. Told Joe to forget it and hung up. Joe called back to "explain" they had to dump out the truck before they could get to me. Told him to forget it. I do not believe they donate anything based on the way they handled the refrigerator they picked up from my home. They just THROW everything on the truck like the waste haulers who empty our dumpsters at my condo community. The refrigerator fell off the dolly they were using while trying to get it to the truck. They don't have correct equipment or tools to do the job. Don't know how I will get rid of this sofa but I sure won't call this company again, nor will I recommend 1800 got junk to anyone who asks.

    +1 Votes
  • A
      Jun 04, 2016

    I have carefully read over a dozen of your statements and it is a shame to hear so many negative encounters. My name is Adam and I will be working with 1800 GJ. I need the money for bills. It does upset me that honesty, respect and punctuality are not executed properlly. I am professional and will ensure my customers will receive excellent service and represent the company in an upscale example. I cannot control the prices...yes there are other companies with various prices...yes there are different makes and models of vehicles...but you cannot force anyones decision on the company/car they choose...dont be greedy and let other companies earn profit...(companies that are well balanced in employee treatmentb customer price awareness) and so on.

    +1 Votes
  • D
      Jul 19, 2018

    In response to the top comment about the explanation of the cost. You claim that customers rarely consider all the cost involved to your company such as truck rental, insurance, labor, fees etc. See here is the thing, of course customers realize all those items need to be paid but that is why they hired your company in the first place. To not have to worry about the individual cost of this and that rather then to get one price quoted by a professional that includes everything and is the final price. The quote that your salesperson gives, if nothing changes from when the quote was given should be the amount paid. Not a penny more ever !! Hire a qualified person that doesn't need to remove their shoes and socks to count to 20 so that they know what it costs your company per pound and mile to haul something away and dispose of it. Have this person articulate in understandable language what the final price will be. No excuses. Again this is why a person hires your company. To get a all in one final price quoted and be done. The problem in this country has become ridiculous absurd with company quoting prices that don't resemble anything to the final bill. This is in part again do to the inexperienced employee hired to do the job. The trash and hauling business is no different then any other business. Its a simple process. Make sure the money coming in is more then the money going out. That's it ! The hard part of that simple thing is knowing how much it cost per unit of what your selling to the customer. I see this happening all the time where a franchised company goes belly up withing the first 12 months because the owner didn't do his homework only to realize after dumping all his money into this great idea his cost is 1.1 higher then what he was told from the mother company. Yet instead of passing those extra expenses on to the customer up front they add it on at the end and with that pissing of the customer. Again this shouldn't be the customers problem. What I am saying to you is this. Running a business is not easy and not everyone can or should do it. Be educated in the field you are operating in. Offer realistic quotes to a potential customer. Realize that not every quote you give will be awarded to your company. Learn from mistakes or under estimates made on one job and correct it on the very next job. Not on the job you just botched by under estimating it. If you continuously going over your estimate fire the estimator, don't keep adding it on to the customers and thinking that its their fault for not understanding the cost involved to move a couch from a porch 15 feet into a truck and haul it away. One negative comment and review will over shadow your $10, 000.00 web add or even TV commercial. Offer a honest estimate and don't be afraid to come in at the reasonable higher figure than your competition but offer a much better service and you'll find customers like myself don't necessarily go with the lowest bid. You do those basic things and the amount of word to mouth advertising you're company will receive far exceeds any paid for advertisement on some billboard. Never ever quote a job for less than it costs you to do with the mind set of raising the price after receiving the job. Do quote a job for less if you know it will be beneficial at some later date for your company. That is called managing, and again it isn't meant for everyone and it takes more then just having enough capital to buy a franchise of some sort and expect that franchise to turn a profit on its own. We have lost complete touch of reality in this country as to what it means to run a small private company. Items like customer service, accurate estimates and contracts are completely ignored and useless these days as they fail to serve their purpose. Why offer a quote if you're not going to honored it anyway. Why accept a quote if you know its not going to be honored anyway. In most other countries quotes are still a legal binding document that work.
    They also require a business owner to be schooled and certified in the field they work in therefor you don't see the fly by night business as we see here at home. For those of you thinking that this also comes at a higher price you are absolutely correct. Perhaps you will pay slightly higher prices in those countries but that still is cheaper then paying for something that is not done right or having to pay extra at the end do to bad estimates.
    Anyway, sorry for going of in other directions but my point remains. How dare you as a business owner trying to justify over charging a costumer to move a sofa by firing back and saying basically people are dumb and just don't understand. That is just unprofessional and hints to bad management.
    Good day !

    -2 Votes
  • V
      Oct 16, 2019

    OVER PRICED. DOUBLED QOUTE. IT IS A ONE TIME COMPANY . WILL NOT CALL THEM FOR NEXT JOB OR REFER THEM.

    0 Votes

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