1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service
Reviews and Complaints

They arrived NOT in their window, they called and asked if they could come early and we told them no, they showed up five minutes later then a game bag of dozens of games worth $2,000 nintendo switch games were taken that should NOT have been taken . These are things my autistic son and my military husband have been collecting for years that they bond over when there is time away due to deployments and communication issues due to autism and a bag of nintendo switch games with the logo on it is certainly not junk. I told them we can call it a miscommunication and maybe it was taken by accident because I don't want to accuse anyone, but ( I just want them back,I don't care I just want them back because it's not just the money it's stuff that belongs to my sons and husband) I was paying one guy while the other who was supposed to be outside was not. I don't know Who thinks dozens of nintendo switch games are junk, but I really want to give the benefit of the doubt. This was the second time in two weeks I had them out because they didn't take all the stuff I paid for the first time so they remembered me and seemed nice enough but, the games should not have been taken, nor should they have ever been in my bedroom without me. The feelings that comes when this happens are awful. Them showing up at a time when they should not have and were told no, but due to us moving I had no other time and they said they would not be able to come back, Then dozens of switch games ina switch game bag in my bedroom being taken that never should have been taken. It makes me sick. I have cried over this because these meant the world to my husband and son not to mention they are worth a lot of money. All in all from the past two weeks this company has gotten thousands of dollars from us. I really just want the games back. I try and think it has to be a mistake and maybe they were just taken by mistake and they will call me and say sorry and hand them over, but the entire experience has left me feeling disgusted and icky. Actually I am heartbroken by what this means for my husband and son. It crushes me that every single one of their games were taken. brand new video games are not junk. dozens of switch video games are not junk.

Terrible company to hire or work with. Here are all the secrets they don't want you to know. Their call center is located in Canada and the representatives tell you low prices and entice you with free estimates so they can arrive at your home and once there, truck team members make up their own price and are instructed to charge as much as possible for daily revenue goals and also profit sharing reasons. Secondly, you are given a 2 hr window for your appointment but might end up waiting around all day as drivers could care less about when they arrive at a job. Thirdly, nothing is donated or recycled as they claim in their website. They dump 95% of items in the landfill and sell the other 5% to thrift shops. Fourth, they pay minimum wage and hire 95% of people that were just released from prison with dangerous felonies and/or are on parole. Be very careful who you let in your home as they are known to steal and rob. The motto is we will make our money one way or another. Fifth, the price is suppose to be based on how much space you take up in the truck but their truck often times has items already in it or is filled with garbage bins, dollies, ladders, and other items they use to fluff up the truck. If you can look at the truck from a overhead view through a window or by climbing up on a truck you will see all the empty space you are paying for. Sixth, the company will always try to tact on extra fees when they are not necessary or are explained. Labor fees, bed load fees, and even additional extra time fees are all ploys they use to bump up the price. Save your money and time and do your research and pick a company that will charge a lot less and do the same job.

My name is Doug Martin and I am the owner of the local franchise. The previous comments were from an employee who was let go and that same day for breaking company rules (we do not allow smoking of ANYTHING in or near the trucks) took to the internet with the above comments.
We treat all our employees with respect, this employee has told numerous lies, we do not call any employee names, we walk away from hazzardous jobs, all our rates are upfront and we value repeat customers (almost 45%), not laugh at them.

We also train ALL our employees to point out any damage that we may cause. We treat safety very seriously and have a zero tolerance policy.

It is also illegal to remove junk without an A-901 permit, so again this ex employee is resorting to illegal actions(it takes 12 months to get an A-901 from the state).
We have contacted our attorney, there are many lies and false statements made by this disgruntled ex-employee and all we ask is that the truth be told.

 1800 got junk treats their employees like ish. I am a former employee that quit aftrr being called a " b**ch " by the manager at Englishtown because i would not do a Black Mold basement job without a respirator mask (which is still not enough protection.) This company is a rip-off.. the call center will low ball the estimate just to get the driving crew to the house and then give you a total different and more expensive price. The general manager laughs at "  who can overcharge people" and "the dumb people for spending $704.06 on a truckload of cardboard, when they could have just put it at the curb or the dump themselves." The motto of the, Englishtown owner was if you damage something dont say anything unless the customer does first. I feel bad for people.  The drivers are maniacs on the road, along with employees drinking and smoking weed on the job. This company is a joke, there are sooooo many other junk removal companies that are cheaper, honest, and safer.!
Just call me if you need junk removed in central jersey haha
I have my own truck and trailer. Guaranteed about 1/2 price.
[protected]

TOTAL SCAM! RUDE + LAZY THUGS THEY SEND OUT! WOULDNT FINISH JOB AND HAD TO CALL THERE BOSS! UNBELIEVABLE! HOW THERE STILL IN BUSINESS IS A MIRACLE!

scam they arrive with half a truck charge for a full truck

KSDDIE,
I feel compelled to respond to your feedback to Drew. 1-800-Got-Junk will charge for ALL items removed from your location and loaded onto their truck. They have to pay dumping fees to dispose of your junk. Your also paying for two employees and a truck. Of course they will recycle the metal items as this is the environmentally right thing to do. If you don't like it, find a truck and a helper and load the metal yourself so you can collect the $320 per ton. Con artists? How can you make that statement? They show up at your location, look at your junk and give you a price upfront including your so called hidden fees. You can decide to move forward or decline it. How are they being con artists? On the other note, YOU SUCK!

Do not use 1 800 GOT JUNK! Way overpriced! And also they also charge you for ALL metal items that take up lots of room and they cash in for scrap at the tune of $320 per ton! TOTAL CON ARTISTS! ALSO, WATCH OUT FOR ALL THE HIDDEN FEES!

Drew your company SUCKS!

Hi Ms. Tami - my name is Drew Trautman and I am the owner of the local franchise that came to your property. First and foremost my apologies for not leaving you with a positive image of our company. I've tried to call a couple of times to speak with you directly. Unfortuantely, I've been unable to reach you - though I did speak to your daughter on one occasion (she indicated the service went well!).

My apologies if the website seems misleading. We don't give any firm prices until we are onsite - and then once we do, the customer is free to not do the job (it's free to have us come out and give you a price). My apologies for taking something that wasn't supposed to go, but my staff only take the items they are asked to take.

If you have a chance, please give me a call at my local office at [protected] as I'd like to speak with you regarding your experience with my company -

Thank you,
Drew

OVER PRICED. DOUBLED QOUTE. IT IS A ONE TIME COMPANY . WILL NOT CALL THEM FOR NEXT JOB OR REFER THEM.

In response to the top comment about the explanation of the cost. You claim that customers rarely consider all the cost involved to your company such as truck rental, insurance, labor, fees etc. See here is the thing, of course customers realize all those items need to be paid but that is why they hired your company in the first place. To not have to worry about the individual cost of this and that rather then to get one price quoted by a professional that includes everything and is the final price. The quote that your salesperson gives, if nothing changes from when the quote was given should be the amount paid. Not a penny more ever ! Hire a qualified person that doesn't need to remove their shoes and socks to count to 20 so that they know what it costs your company per pound and mile to haul something away and dispose of it. Have this person articulate in understandable language what the final price will be. No excuses. Again this is why a person hires your company. To get a all in one final price quoted and be done. The problem in this country has become ridiculous absurd with company quoting prices that don't resemble anything to the final bill. This is in part again do to the inexperienced employee hired to do the job. The trash and hauling business is no different then any other business. Its a simple process. Make sure the money coming in is more then the money going out. That's it ! The hard part of that simple thing is knowing how much it cost per unit of what your selling to the customer. I see this happening all the time where a franchised company goes belly up withing the first 12 months because the owner didn't do his homework only to realize after dumping all his money into this great idea his cost is 1.1 higher then what he was told from the mother company. Yet instead of passing those extra expenses on to the customer up front they add it on at the end and with that pissing of the customer. Again this shouldn't be the customers problem. What I am saying to you is this. Running a business is not easy and not everyone can or should do it. Be educated in the field you are operating in. Offer realistic quotes to a potential customer. Realize that not every quote you give will be awarded to your company. Learn from mistakes or under estimates made on one job and correct it on the very next job. Not on the job you just botched by under estimating it. If you continuously going over your estimate fire the estimator, don't keep adding it on to the customers and thinking that its their fault for not understanding the cost involved to move a couch from a porch 15 feet into a truck and haul it away. One negative comment and review will over shadow your $10, 000.00 web add or even TV commercial. Offer a honest estimate and don't be afraid to come in at the reasonable higher figure than your competition but offer a much better service and you'll find customers like myself don't necessarily go with the lowest bid. You do those basic things and the amount of word to mouth advertising you're company will receive far exceeds any paid for advertisement on some billboard. Never ever quote a job for less than it costs you to do with the mind set of raising the price after receiving the job. Do quote a job for less if you know it will be beneficial at some later date for your company. That is called managing, and again it isn't meant for everyone and it takes more then just having enough capital to buy a franchise of some sort and expect that franchise to turn a profit on its own. We have lost complete touch of reality in this country as to what it means to run a small private company. Items like customer service, accurate estimates and contracts are completely ignored and useless these days as they fail to serve their purpose. Why offer a quote if you're not going to honored it anyway. Why accept a quote if you know its not going to be honored anyway. In most other countries quotes are still a legal binding document that work.
They also require a business owner to be schooled and certified in the field they work in therefor you don't see the fly by night business as we see here at home. For those of you thinking that this also comes at a higher price you are absolutely correct. Perhaps you will pay slightly higher prices in those countries but that still is cheaper then paying for something that is not done right or having to pay extra at the end do to bad estimates.
Anyway, sorry for going of in other directions but my point remains. How dare you as a business owner trying to justify over charging a costumer to move a sofa by firing back and saying basically people are dumb and just don't understand. That is just unprofessional and hints to bad management.
Good day !

I have carefully read over a dozen of your statements and it is a shame to hear so many negative encounters. My name is Adam and I will be working with 1800 GJ. I need the money for bills. It does upset me that honesty, respect and punctuality are not executed properlly. I am professional and will ensure my customers will receive excellent service and represent the company in an upscale example. I cannot control the prices...yes there are other companies with various prices...yes there are different makes and models of vehicles...but you cannot force anyones decision on the company/car they choose...dont be greedy and let other companies earn profit...(companies that are well balanced in employee treatmentb customer price awareness) and so on.

Was scheduled between 9:00 and 11:00 am Tuesday Nov 24, 2015, ogt a call before 9:00 am to tell me they would be there after 11:00 because they had several pickups first, OK I was home for the day so told them OK. Showed up at 12:30pm, after 2 more calls to say they would be late. Truck was loaded and they could not get both pieces I had on the truck. Told them to take the refrigerator, WHICH WAS WORKING, we are remodeling our kitchen. Well, when they got done loading that refrigerator on the truck it was in broken pieces. No good to anyone. Doors broken off and shelves fell out and broken, yes they did clean up the mess. Called to schedule a pickup for the other piece, a sofa, and was told Friday between 9 and 11(their time available) Promised I would be the first pickup at 9:00 am Friday Nov 27. Call at 8:40am from Joseph saying they were scheduling me for 10:30 or 11:00, told they NO, I was to be first pickup. Told Joe to forget it and hung up. Joe called back to "explain" they had to dump out the truck before they could get to me. Told him to forget it. I do not believe they donate anything based on the way they handled the refrigerator they picked up from my home. They just THROW everything on the truck like the waste haulers who empty our dumpsters at my condo community. The refrigerator fell off the dolly they were using while trying to get it to the truck. They don't have correct equipment or tools to do the job. Don't know how I will get rid of this sofa but I sure won't call this company again, nor will I recommend 1800 got junk to anyone who asks.

1-800 got junk failed to get a hauling permit tax evading 10% of this permit goes to state taxes there is an open investigating out of the el sugundo office all company's that haul trash must have this permit got -junk supposed pot be the largest junk removal company in the world Is evading taxes 10% of the money they make incredible we're talking millions please pass this on in your city or state 1-800 got junk crooks Please report them to sanitation in your city and also building and safty Report them please they owe millions and millions of dollars to America Crooks and thieves do your part report them remember there us an open investigation in the city if Los Angeles right now someone will be prosecuted over this tax evading that's going on they treat there employees like straight garbage shame in you 1-800 got junk

These guys are crooks. And scammers the worst junk removal company ever

SECRETS EXPOSED. I have worked for the Greater Los Angeles El segundo franchise for two years I was terminated today for sending a text to my operation manager. There were many text messages but basically I told my Manager he needs to be a leader not a weight to our team. (if you are really interested I can provide all the actual text and you can be the judge) Im just gonna say I have been told on many occasions to fluff peoples loads to try and charge them as much as possible. also this franchise charges 15 dollars for a bankers box to be shredded and we dont have a shredder to my knowledge most the time documents get dropped at the public dump. You may have been a victim? My initials is RH if you find you were a victim maybe I will remember you and can be a witness if needed. Also they tell us to inform the public about how we donate this is true but here is the catch The owner of El Segundo got junk owns a non profit called Anewed and they donate to themselves and resale your items SHADY SHADY SHADY can someone say TAX WRITE OFF.. If anyone knows anything about wrongful termination and break violation laws I would love to hear from you. I have attached a few pictures of how they store chemicals improperly kinda scary the same owner just launched a hazardous waste business.

Called 1 800 Got Junk, gave me a quote for $130 to $320 maximum. ..when they got to our house the quote went to $1500. We said no way and the quote went to $1200. They wasted our time, we got someone else to do it for $350.

I just wanted to make a quick comment on the service called 'GotJunk'. I called for a price/availability on a couch that I needed 'gone', and the man was extremely rude. After he told me the price and when he would be available, I said "Okay, let me think about it and I'll get back to you." (now I understand 'sales' and 'trying to keep your customer on the phone'--but there are limits. This man had no limits.) His responses to my answer were summed up like this: "Well I won't be available later on at the time you needed, and it really 'seems to me' that you need this couch moved today!" --and-- "I see on our website that earlier someone was looking for the same time slot that you were looking for, so was that you?" --and-- (this one without even getting confirmation from me that I was indeed 'going to' use their service) : "What's your home address?" (Would he show up at my house and continue trying to sell me on the service?) The man was relentless is his pursuit to 'sell' this service to me, and he was well over the limits that a reasonable, good salesman would use and abide by. One last thing--the price: $119 to move a couch. I'm strapping it to my Subaru and taking it to the dump for pennies of what he was going to charge me. "America, I've learned a valuable lesson today, and that is THAT WE SHOULD DO MORE THINGS FOR OURSELVES." Be safe all :)

call them all then call the best . [protected] (DUMP)TERS DEMOLITION JUNK REMOVAL CLEAN-UP SERVICES

There was a lot of negative post about this company and the one that did it for me was the 500.00 charge for removing items that was dropped to 200.00
Something shady going on here. don't know how they are still doing business

I did not find this company "Trustworthy" our fault for not having someone there to supervise. Everything that needed to be picked up was in the driveway ready for loading. When he called with a quote of $588 I should have said "no" but at the time we needed to get ready for an Estate sale. About 15 minutes later he calls and says the truck is full and you will need a second truck for $400, I said hell no I will not pay $988 to have this stuff removed so I said take the stuff you have and I will worry about the rest. In 30 seconds he call's me back and says "Hey we have a second truck in the area and can pick it up for $100, BS, there is no way a second truck would have been in the location we were at. So do I take a day off work and do it myself or pay the $100 ? No, so they soaked for another $100. From $400 to $100 ? If that doesn't seem fishy I don't know what does. Scammers that's what they are. Why 15 minutes to fill a truck for $588 dollars, really ? Lairs !

Well, I just had similar experience. 530$ for removal of Ikea furniture, which dismantles into REALLY small bits (anyone who did purchase there knows how small packages they come in). But it was much better to put sofa not only in one piece, but also OPENED so it takes 2x space... And of course - not placing table on top of sofa, because it is better to use 5/8 of a truck for item that cost ~350$ to *PURCHASE* (transport/assembly included).

So... did it once. Never again

I've used 1-800 Got Junk twice and they were super professional, reasonably priced and very convenient. They hauled a LOT of yard debris from our backyard which was several hundred meters to their truck -- so I'm not sure why this person had a bad experience.

I found this company at the local level to be completely unreliable. They did not show up within their two hour window and when we called we were lied to, treated rudely and hung up on. Some of the comments here are accurate - use a local hauler, not 1 800 got junk because the coordination between national dispatch and the local franchise is very poor!

I saw an around town "hauling truck" with a phone number posted on the side. I called the number to have them take away my old couch. They charged me 50 bucks, which included a dumping fee, came and got the couch, and it was a done deal!

Have used them before and will use them again. I'd suggest actually reading what you are agreeing to next time. Does it make sense to have them show up to remove your household trash each week? Definitely not. Does it make sense with a larger job. Definitely yes. Also, I had no issues with them expecting discarded items to be waiting at the driveway. They carried items from a storage building at the rear of the property and a few spots around the lot. Very courteous and helpful.

Called them and they came over and gave me a 900 dollar estimate. 1 and 1/4 truck load they said. What a crock...got a local guy that removed the construction material for 170 dollars. Will never call them again.

correction: wouldnt even fill his pick up truck

I needed to have some boxes and bags removed. It wasnt much but i didnt have a truck or car and needed it from my business. The guys came over and told me no less than $500 and it will fill up the whole truck. They said theyd be back later, after already being later than the three hour period, and they would pick it up. I found someone with a small pickup truck that would do it for $75. And it didnt even fill up his dump truck. Their estimates are way off. Even with gas and two guys, theyre not taking every load to the dumpster by itself. They get multiple calls from people who have no other way, so with it being one trip for three houses, I shouldnt be paying $50 in gas for them and with it being a big company, I shouldnt solely be paying for their liability. I understand small companies because they arent big enough to pay for the overhead but if small companies can afford to give cheaper prices, it doesnt make any sense why these people cant. Later I called them to cancel them, and thet refuse to cancel me. Said theyd work on the price and hung up. Wouldnt answer my call back so i had to call the office and tell them they are wasting their time. Finally the guy called me back after i cancelled to tell me they could do it for $200... If thats the case, why would you quote $500 in the first place? They really are scamming people who are ultimately helpless. Theres no way they require so much money for a few items. You can talk business about how much things cost all day but when the same business can afford to drop $300 off their estimate because you refuse their business, you know they are in the business to scam. Im sure those jokers are kicking themselves for leaving before doing the job. All that did was give me time to hire someone else.

They came To the pick up place put about the size of a refrigerator worth of junk in the truck and charged me $205.00. I thought they were joking! I will never use them again!

You guys are IDIOTS! Like Louie said, if you dont like there service/pricing, you can OBVIOUSLY just say NO and they wouldnt charge you a cent!
Ive used them plenty of times, as well Ive used shady "junk guys", who are not insured, dont show up when they say they will and are missing a leg. The service/experience is deffinetly 100% better with Got Junk. They are friendly on the phone, give you example prices so that you can decide wether to have them come out or not, and when they arive they are professional and give upfront rates. If anything does happen onsite or with your local franchise, all you need to do is call the head office and let them know, they obviously like to keep track of that kind of thing...
My friend works at the head office and trust me they have HIGH expectations. They are the Louis Vuitton of junk removal. The largest junk removal company in the world. They are in 3 countries already. Do you think that your stupid comments complaining about buyers remorce is going to slow them down or change anything?
Didnt think so.

I posted on another thread about this company and then saw your complaint. Your complaint is that this company should have told you not to use their service because your city does it for free?

So let's use your example in restaurants. You go to Morton's Steakhouse, enjoy a fine meal and pay the bill. You then complain to the manager that the waiter should have given you the menus for all restaurants within a 5-mile radius, including the $1 value meals at McDonalds and the free soup kitchen down the road. You feel that even though you are at Morton's, the service staff should do their best to tell you all the less expensive places to eat?

Is having a steak at Morton's the same experience as the steak at Denny's? Quality plays a huge factor, doesn't it?

How can a business expect to survive if their staff tell people all the less expensive places to buy products and services? I wonder how your employer would feel if you told prospective customers not to use the service or buy the products. I don't think you'd have a job for very long. And if you own your own company, I don't think you would be in business very long.

The kicker to your post is that you were so happy with their service that you used them twice.