123brackets.co.uk
reviews and complaints

So, I was looking for a bracket for my TV and stumbled upon 123 Brackets. They had a bracket that they claimed would fit my TV perfectly. I was excited to receive it, but when it arrived, I was disappointed to find out that it was nowhere near the right size. I had to return the heavy bracket, which cost me ?6 via Hermes. It was a frustrating experience, but I thought I could at least get my money back for the return shipping cost.

However, when I requested the ?6 refund, they refused to give it to me because I only had the Hermes ticket and not a receipt. I understand that they received the bracket and probably know how much it costs to send it back, but they were not willing to overlook this small detail. It was a waste of time and money, and I felt like they didn't care about my experience as a customer.

Overall, I wouldn't recommend using 123 Brackets again. It was a frustrating experience, and I don't want anyone else to go through the same thing.

I've been using 123 Brackets for a while now, and while the ordering and delivery process is smooth, I've had some issues with their customer service. For starters, getting an invoice for your order can be a hassle. You have to request it, which is fine, but then you're told that it could take up to 10 working days to receive it via post. In this day and age, I don't understand why they don't have the facilities to email or fax invoices. It's frustrating to have to wait so long for something that should be simple.

Another issue is that it's difficult to get in touch with anyone at the company. They don't seem to like answering the phone or responding to emails. And even when they do, they're not always helpful. It's frustrating to have to chase them down for information or assistance.

Overall, I'm not sure if I would use 123 Brackets again. While the ordering process is easy, the customer service leaves something to be desired. It's just too much hassle to deal with the delays and lack of communication.

I gotta say, I used 123Brackets.co.uk to buy a cantilever TV bracket and some HDMI cables back in 2014. My granddaughter was always getting into trouble with the TV on the cabinet, so I needed a bracket to put it on the wall. I found the perfect one on 123Brackets, and it even folds flat against the wall when I need to use the doorway.

I was impressed with the range of brackets they had, and they also sell HDMI cables, which I needed in longer lengths this time around. The products arrived quickly and were packaged really well.

If anyone asks me where to get a bracket or if I need another one myself, I'll definitely be going back to 123Brackets. They've got everything you need and their service is top-notch.

So, I recently bought a bracket for my TV from 123Brackets.co.uk and I thought everything was going to be fine and dandy. I checked the size and weight of my TV and it seemed like it was all good to go. But, boy was I wrong! After I hung my TV on the bracket, it fell off the wall and caused some serious damage. I was so upset and angry that I decided to contact their customer service team. At first, they seemed like they wanted to help me out, but after a few emails back and forth, I realized that they were just trying to stall me and avoid taking responsibility for their poor quality product.

I was really disappointed that they didn't even consider giving me my money back, even though they have a 30-day money-back guarantee. It's just not right! I mean, if you're going to sell a product, you should stand behind it and make sure it's of good quality. And if it's not, you should be willing to make it right for your customers.

Another thing that really bothered me was that they didn't make it clear that you need to have these brackets hung by a professional. I mean, I get it, it's important to have it done right, but they should have been upfront about it from the beginning. It just seems like they were more interested in getting my money than making sure I had a safe and secure TV mount.

Overall, I would say that my experience with 123Brackets.co.uk was pretty bitter. I wouldn't recommend them to anyone, and I would definitely advise anyone who is thinking about buying from them to be very careful. You never know what you're going to get, and if something goes wrong, they might not be willing to help you out. So, buyer beware!

I recently purchased a height adjustable bracket from 123Brackets.co.uk and overall, I am quite satisfied with my experience. First and foremost, the item arrived promptly the very next day after I placed my order. This was a pleasant surprise as I was not expecting such a quick delivery.

The bracket itself is quite sturdy and was easy to install. I was able to do it myself without any assistance. Additionally, the price was very reasonable, especially considering the quality of the product. I was also impressed with the wide range of options available on the website.

However, there were a few negative aspects to my experience. Firstly, the item was sent in only the normal item packaging, without any additional paper or bubble wrap. While this was not an issue for my particular item, it could have been a problem if the delivery was rough.

Furthermore, the item number of the bracket I purchased was not listed on the packaging at all. This meant that I had to call the company to confirm that I had received the correct item. This was a bit of a hassle and could have been avoided if the item number had been clearly marked on the packaging.

Another issue I had with the bracket was that it was only height adjustable by re-hanging it at one of three hanging points. This was not made clear in the product listing, so I was expecting there to be much greater flexibility in terms of adjusting the height.

Finally, the security lock on the bracket is through a small hole on the end of a flimsy metal pole. This means that only a small padlock can be used and it would be easy to prise off with little effort. This is a bit concerning as it means that the bracket may not be as secure as I would like it to be.

Overall, I would recommend 123Brackets.co.uk for their prompt delivery, reasonable prices, and wide range of options. However, I would caution potential buyers to be aware of the limitations of the products they are purchasing and to be prepared to contact the company if there are any issues with the packaging or product information.

So, I was looking for a bracket for my TV and a sales assistant recommended me to check out 123Brackets.co.uk. I ordered the bracket that was suggested to me, but when it arrived, it was clearly not the right one. I was frustrated and called the customer service number. Luckily, the assistant who answered was very helpful and told me that his colleague had made a mistake. He advised me to return the bracket for a full refund, including postage.

I was relieved to hear that, but unfortunately, things didn't go smoothly from there. A woman named Jessie contacted me via email and said that they would not refund the postage. She didn't seem to care that the sales assistant had recommended the wrong bracket and that their phone recording system proved it. She even went as far as to say that she didn't care about customers or consumer law!

I was shocked and frustrated by her attitude, and we exchanged 45 emails back and forth. It was a long and exhausting process, but in the end, Visa overruled her and deducted the full refund from 123 Brackets.

Overall, I would say that my experience with 123Brackets.co.uk was mixed. While the sales assistant was helpful, the customer service representative I dealt with was unprofessional and unhelpful. I would recommend this company with caution, and if you come across Jessie, be prepared for a long and frustrating process.

I made an order on 123Brackets.co.uk on the 24th of October 2014. Unfortunately, I didn't receive any further communication from them via email. I was getting worried, so I sent an email on the 27th of October to inquire about the status of my order. However, I didn't receive any response.

I decided to call them on the 28th of October to find out what was happening. The lady I spoke to couldn't find any record of my order, even though the money had already been deducted from my bank account. I was quite frustrated, to say the least. I sent another email, hoping to get a response this time. Finally, I got a response, but it wasn't what I was expecting.

They informed me that they don't ship to Jersey, where I live. I was surprised that their system couldn't identify a non-ship-to region from the postal code. I even offered to pay for the postage, but the lady I spoke to refused to ship it. I was quite disappointed.

However, I received the refund as stated, which was the only smooth part of the transaction. I decided to order an equivalent item from Amazon.co.uk, which was almost half the price, with free shipping. I was happy with my purchase, but I felt I had to leave this review because they promised a free HDMI cable, which I never received.

I hope they'll deliver the free HDMI cable to Jersey, as promised. Overall, my experience with 123Brackets.co.uk wasn't great, but I'm glad I got my money back.

I recently made a purchase from 123Brackets.co.uk for a bracket to fit my 24" JVC TV. The product description clearly stated that it would fit "ALL 24" JVC TVs" - a direct quote. However, upon attempting to install the bracket, I quickly realized that it did not fit my TV at all.

Unfortunately, due to a delay with a plasterer, I was not able to attempt installation until over a month after the product was delivered. This seems to have left me with no recourse, despite the fact that the product was being missold and the description was an outright lie.

I reached out to the company via email, offering to return the product and pay the difference for a bracket that would actually fit my TV. However, my email was completely ignored.

The only positive aspect of this experience is that I will soon be in the market for two more brackets for larger TVs in other rooms. However, I will certainly not be purchasing from this company again. While delivery was not an issue, the fact that their product descriptions cannot be trusted is a major problem.

I strongly advise others to avoid this company. While they may be fine if you happen to receive the correct product, if you receive the wrong one, you will be left in a difficult situation. It's simply not worth the risk.

If anyone from 123Brackets.co.uk happens to read this review, I would appreciate a response to my previous email, which was completely ignored.

I recently ordered two brackets from 123Brackets.co.uk, hoping to receive brackets that could be tightened by hand. However, to my disappointment, I received brackets that required a screwdriver and spanner to adjust them. These brackets were of no use to me, and when I contacted the company, they offered me a measly 5% discount to keep them.

I explained to them that the brackets they sent were inferior to the ones I had ordered and requested a full refund. However, despite sending six emails to date, they keep asking me to choose another bracket. I have even quoted the Distance Selling Regulations to them twice, stating that as they sent an alternative product without asking me first, it is their responsibility to pay for the return postage and give me a full refund.

To add insult to injury, they are now sending me a returns slip that I need to print out. How do they know if I have a printer or access to one? Furthermore, I have mobility issues and live nowhere near a Post Office, yet they expect me to take the slip there without getting recorded delivery. I suspect that the return slip will not be accepted by the Post Office, and if it turns out to be fake, I will be taking it to the local police station.

To make matters worse, they say it will take 24-48 hours for them to email the returns slip, wasting even more of my time. Every time I email them, I have to restate what I've already told them as they don't seem to read the emails properly and just send a stock reply.

In my opinion, 123Brackets.co.uk is a cowboy outfit. I have searched online and found that their sister site, bracketsrus, has also provided abysmal service to many customers. If I could give them a minus star rating, I would.

Overall, I would not recommend this company to anyone. Their customer service is terrible, and they seem to have no regard for their customers' needs or rights.

I must say, I had a terrible experience with 123Brackets.co.uk. I ordered a bracket from them and it arrived in a bashed up box, with the wrong bracket and wrong specifications. It was completely unsuitable for my needs. I was extremely disappointed and wished I had read reviews before ordering from them.

It seems that no matter which bracket you order, they send whatever they like. I read other reviews and saw that they have a history of sending out whatever they feel like, which is absolutely appalling. I have never heard of such terrible service before. They offer a wide range of brackets, but their stock list is not up to date and nothing shows as out of stock.

Their company premises are tiny, so I can't imagine they have more than 40-50 brackets in stock, and probably all the same. I don't see how they can deliver what they promise with such limited stock.

Their customer service is only available via email, and they won't take your calls or write back. So, I strongly advise against using them. They simply stop replying after a while, leaving you in the dark.

I was assured that I would receive a refund along with postage costs if I provided proof of postage receipt. I sent back the unsuitable bracket via 2nd class parcel post and got a proof of postage receipt as requested. However, once I provided this, they suddenly required a VAT receipt as well to refund postage. They were very clear that proof of postage was all I needed to get my postage refunded, but now after 9 days without a reply, I have no choice but to warn others.

Please do not use this company. It's not worth the hassle or the expense of dealing with them. I heard they have a sister company called brackets4u, and I assume they are the same. Do not use them, as this used to be called theft, but now it's just internet fraud.

I was left out of pocket and had to go to a reliable company to get a decent bracket. I strongly advise you to do the same and avoid being ripped off and out of pocket.

I recently got a bracket from 123Brackets.co.uk and I gotta say, it's not too shabby. I got it fitted and it's doing its job, just like it says on the box. However, I do think it could be a bit stronger. I mean, it's holding up my TV and all, but I wouldn't trust it to hold up something heavier. Overall, it's a decent product for the price.

DO NOT USE THIS SITE! I'm telling you, mate, it's a right shambles. I mean, have you seen the reviews on other sites? They're absolutely dreadful. I wouldn't trust this site as far as I could throw it. And let me tell you, I'm not exactly a bodybuilder.

I tried to place an order once, but it was a complete nightmare. The website was slow as molasses, and it kept crashing every time I tried to add something to my cart. And when I finally managed to get through to the checkout, the prices were all wrong. I mean, what kind of business can't even get their prices right?

So, take my advice and steer clear of 123Brackets.co.uk. Trust me, you'll save yourself a lot of hassle. And if you don't believe me, just read the reviews on other sites. They speak for themselves.

I gotta say, I was pretty disappointed with the wall mounts I got from 123Brackets.co.uk. They just didn't seem like they were made very well, and I wouldn't trust them to hold up my TV. I mean, they were cheap, so I guess I shouldn't have expected much, but still. And to make matters worse, they sent me the wrong item! I tried to get in touch with customer service, but it was like talking to a brick wall. I don't think I'll be shopping with them again.

So, I was looking for a bracket for my TV and stumbled upon 123Brackets.co.uk. I thought to myself, "why not give it a try?" I carefully selected the bracket I needed and placed my order. However, when I received my package, I was disappointed to find out that they sent me something completely different! They claimed that it was a "superior product," but I didn't ask for that!

I was frustrated and felt like I wasted my money. I mean, who wants to deal with the hassle of returning something and waiting for a replacement? But, I have to admit, in the grand scheme of things, it probably doesn't matter too much. I mean, all brackets are more or less the same, right?

Overall, I wouldn't recommend ordering from 123Brackets.co.uk unless you're willing to take a chance on what they'll send you. It's not worth the risk, in my opinion. But, if you're not too picky and just need a bracket, then go ahead and give it a shot. Just be prepared for the possibility of receiving something different than what you ordered.

So, I was looking for a bracket for my TV and I stumbled upon 123Brackets.co.uk. I placed an order on 6 October and got a confirmation email. My account on their website says that the order is 'Approved'. However, I haven't received any updates on the status of my order. I tried to contact them through their website several times, but I haven't received any response yet. It's been quite frustrating, to be honest.

I decided to give them a call and see if I could get some answers. However, the person on the phone told me that they don't handle queries on the phone. I was taken aback by this response. I mean, what kind of customer service is that? I'm not sure what to do next. I'm really disappointed with their customer service.

I hope they can improve their communication and customer service. It's important to keep customers informed about their orders and respond to their queries promptly. I'm still waiting for an update on my order, and I hope I receive it soon. Overall, my experience with 123Brackets.co.uk has been disappointing so far.

I recently ordered a bracket from 123Brackets.co.uk and unfortunately, I received the wrong one. I had selected a rectangular 100x200 bracket based on the dimensions displayed on their website, but instead, I was sent a square bracket that measured 150x150. To make matters worse, the bracket covered the HDMI ports on my TV.

When I contacted customer service about the issue, they refused to take responsibility for their mistake. I even sent them pictures of the incorrect brackets I received and screenshots from their website showing the different dimensions, but they still wouldn't budge. They insisted that I return the incorrect brackets before they would exchange them for the correct ones.

This was a huge inconvenience for me, as I had to pay for the bracket again before they would even consider exchanging it. It was frustrating to deal with such poor customer service, especially when it was their mistake in the first place.

Overall, I would not recommend 123Brackets.co.uk to anyone looking for a reliable and trustworthy company to purchase brackets from. Their lack of accountability and unwillingness to make things right for their customers is unacceptable.

So, I recently ordered a product from 123Brackets.co.uk and I must say, I was quite disappointed with my experience. Firstly, the product arrived late and when it did finally arrive, it was poorly packaged. The instructions provided were dismal and did not provide much help in assembling the product.

To make matters worse, the product required a lot of assembly, which I could have coped with if the parts had been included. Unfortunately, some of the parts were missing and the ones they did send did not match the TV they "guaranteed" would fit. This was quite frustrating and made the whole experience a complete waste of time and money.

In short, the product was lousy and incomplete. I am now attempting to return it, but the many negative reviews out there suggest that I may not get very far. It's a shame that such a promising website has let me down in such a big way. I would not recommend this website to anyone looking for a reliable and efficient service.

I recently had an experience with 123Brackets.co.uk that left me feeling quite frustrated. My son had ordered a TV bracket from them, but unfortunately it was not suitable for our needs. To make matters worse, the bracket arrived with no invoice or return form, making it difficult to return.

I decided to give the company a call to see if I could get some assistance. I spoke with a woman named Victoria, who was polite but seemed a bit overwhelmed. She promised to send an email with a returns form attached, but after almost a week I still hadn't received anything. I tried calling the company again, but nobody seemed to be answering the phone.

Overall, I would not recommend using this company. It seems like they are more interested in taking your money than providing good customer service. If you're looking for a reliable and trustworthy company to purchase a TV bracket from, I would suggest looking elsewhere.

I gave this company one star, but if I could I would not submit any stars at all. It's frustrating to deal with a company that doesn't seem to care about its customers, and I hope that others can avoid the same experience that I had.

So, I bought a bracket for my Sony TV from 123Brackets.co.uk and paid through Paypal. They said it was "guaranteed to fit" but when I got it, it didn't fit at all! I tried to return it but they said they wouldn't refund me until I sent it back to them myself. That's not right, you know? I told them it was illegal but they didn't seem to care.

I just want to warn you that if you have any problems with your purchase, they won't help you out. They'll do everything they can to avoid it. I'm never buying from them again.

I'm really disappointed with 123Brackets.co.uk. I returned a bracket that I didn't need and it was received and signed for by them two weeks ago. I haven't received my refund yet and it's really frustrating. I haven't even used the bracket and the package was unopened when I returned it. I've sent them a lot of emails and tried calling them several times, but they just keep telling me that they haven't had a chance to look at my return yet because of the school holidays. That's just ridiculous! I feel like they're just trying to keep my money even though they've already received their goods back in perfect condition. I wouldn't recommend this company to anyone. They're a bunch of cowboys!

I ordered TV brackets from the website www.123brackets.co.uk. I was disappointed in this company and wanted to warn other people about it. I got weak and bad-quality brackets, which I decided to return. But the seller ignored my complaints and refused to provide any money back. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

I called to 123brackets.co.uk customer service and spoke to a lady who explained all the options. I opted for the ultra-thin wall mount and it arrived a month later than it used to arrive. Now I want to get my money back as I don’t need the order anymore and they refuse.