Zynga

I purchased a coin package so that I can receive 7 day Access to the Elite...NEVER RECEIVED My Pass...this is not the first time that this has happened.

So it has been a week since I first contacted Zynga support. I was suspended for five days due to inappropriate game play and they removed all my purchases items. 385bil, tickets and 20k in gold. Plus I had played for the premium challenge pass and completed watches. I provided Zynga support with all receipts, gameplay photos (of myself) offered them all my Live gameplay recordings and all my account details. Regardless I was then told I was suspended for chip sharing with suspicious buddies (second excuse why). I re email them and show them DATED receipts and all 44 of them which are from my google play account (this is important to remember) I re email them the photos, reshow them proof of recordings, offer said recordings and request either my items returned or refunded in full for them because as a consumer I am being denied a product that the company itself offers to its players that I have given them receipts for and that it is fraud/false advertising. So then I am emailed back and told that they re-evaluated the situation and the suspension and removal of my purchases stands as they saw large amounts of chips going in and out of my account (third excuse as to why I was suspended and items removed) so then I provided Zynga support with the receipts again etc etc. No response email. No response. So I escalated the situation. Made complaints on here, on another sight, left a public review on their app in the app store stating all the, contacted the ACCC, email the developer. Still no response. Then while waiting I'm playing and the game kicks me out and all of a sudden 65bil chips are missing. I report it to Zynga and tell them I have a recording of it. They ask me for said recording and I provide them with it. He says it was my internet. Are you kidding me? You literally just watched the video and say it's my internet and was refused that back. So now I escalate it to Google support. Anyway my review while waiting for Google support gets an a response. Sorry your account was suspended it stands. I edit my review and say yes it was :) falsely and that I provided all evidence and receipts etc etc and Zynga support still refused and I'm being denied the purchased products. Because I'm not backing down until it's fixed. Oh and I reported it all to my bank and they are flagging Zynga and contacting them as well. So I've taken it pretty far. I then try to email Zynga again with a complete breakdown of all the chips entering and leaving my account with the receipts for it which I purchased nearly 2trillion chips let that sink in for a hot minute, the photos, completed challenges, completed watches everything. Irrefutable proof. And they don't respond. Late last night I get a response from the developer to me saying I was being denied the products to contact Zynga support, give them my gaming ID to immediately have it resolved. So I send a screenshot of this to Zynga support and tell them to have it immediately resolved. They respond and this time the reason why account was suspended for is third party chip purchasing and transferring. THIRD EXCUSE. Ummm I gave them the receipts from Google Play store. That isn't a third party. This is how blatantly they will lie. So I email back saying lol this is the third different excuse you've given me, keep up it doesn't look good. Developer says fix it immediately so fix it immediately please. So so far even with the developer getting back to me to contact Zynga support again to have it resolved they've still refused. So will be contacting the developer back again. THREE DIFFERENT REASONS to why my account was bad. Keep digging your hole Zynga. Right now you are not upholding your own policy. And as a consumer that has provided receipts and all evidence and you've removed said purchases items you are committing FRAUD. It is also FALSE ADVERTISING which is illegal. I will continue to take this even further. I have enough proof to ask for a lawyer's advise and am more than willing to do so. And I will continue to show people what you do to your players and consumers.

i dont know why i cant log in to my account . from app and face book

The date is 4/26 the time is 12:40. I just got cheated again. I was winning in the Spades Plus knock out challenge and it kicked me online AGAIN. It's always when I'm winning. There was absolutely nothing wrong with my connection. Your ratings are 4.3 for a reason. Your letting the person or people running the computers cheat pe5and I'm not the only person their cheating. I'll spend my 150. To 200. A month when the computer person quits cheating me out of coins. Also you can go back and look what got for free coins on the free wheels pin. The lowest you can get like I always do. pauline.[protected]@yahoo.com

Someone from your Spades Plus is still snapping pictures on my phone. It's one of your computer people. It just happened. Please correct this problem. 5:25pm pauline.[protected]@yahoo.com

Update on my issue, I pointed out in a new email that in all of the emails I have given the Zynga representatives that I have only received two emails back and in neither of those two emails have they acknowledge that I have provided them with proof of purchase of my chips. I also notified them that I was not taking this lightly and was making this public. As soon as I told them this I received the fastest reply I have ever received from them in history. However, in this email I received they told me that they have accused me of chip sharing because I apparently have shady Zynga buddies. So my response to them was this, I add buddies all the time so does everyone else who plays Zynga, but it is at no fault of mine if I've added a buddy who has done the wrong thing and I have no knowledge of this. How could I possibly have any knowledge if I've added a bad buddy I don't even know this person who lives on the other side of the world. However you have now emailed me proof that you know that I have made legitimate purchases through the Zynga app following all of Zynga's chip purchasing and game play policies. Chips that the company itself advertises. And all though I have provided the proof of how I personally obtained my chips which proves that is through chip purchasing through the Zynga app and not chip sharing ( I wouldn't need to purchase chips in the first place if I was chip sharing) you have still willing suspended my account and taken my chips away denying me of a product that you advertise that I have been denied of. That's fraud. (Also false advertising) because of a buddies actions that I had no knowledge of. So please abide by the Zynga's policies yourself and ban the actual person responsible to ensure fair game play for everyone and reinstate my account with all my chips and gold that I have provided you proof of that now you yourself have said you know I've purchased.

I do not want to be associated with anyone who does not follow Zynga's policies nor do I want my account to be recognised as someone who does not do this and chip shared as I've not done this. This was not in the email but I want to add this, all though Zynga is just a game I am a real life person who has used real life money to purchase a product that I have been denied of and accused of things that are just not true. I don't understand how they can continue to accuse me of this when I have provided them with photo evidence of my purchases. I mean it's in my bank statements how much more proof do you need that I purchased the products. I have read many complaints of this now and it's having real life impact on people. It is causing people stress and upset and it is not ok nor should this be allowed to be gotten away with. I also believe that this is important information for the public. Zynga in no way shape or from have any recordings of game play. Zynga monitors all accounts and when they see that lots of chips go in and out of an account they ban them for chip sharing. This is absolutely ludicrous, I personally and a lot of other people play on big table that are 250-500mil bets the highest table is ten trillion. If I went all in on a hand on a 250-500 mil table and I've brought in with the highest amount you can this means I can lose 50bil chips in one hand. This also means if there is 5 people on a table and everyone goes all in which happens I'll have a winning of around 250bil in two seconds. This also means which is my situation if you're losing by playing on large tables and you are buying chips constantly it will be seen as lots of chips going in and out of a Zynga account. Zynga WILL ban you for this. Simple game play, losing and winning, losing and purchasing. And even though I've provided photo evidence for this so far Zynga is absolutely refusing to take responsibility and fix my account.

I was playing Hit it Rich Ocean's Bounty on the evening of 04/09/22. I won the bonus round which included 8 free spins. I received one spin and the game froze. I exited the game. When I returned to the game the bonus was complete. I contacted customer support and was told by two individual that although the game froze, their system shows the game continued and any coins that were won were applied to my coin balance, which is false. I asked customer support to provide me with the results of each remaining spin but I have not received a response to my request.

my facebook gin rummy plus are suspended

I am having issues with Wizard of Oz and Hit It Rich. Since last Monday I have not been able to get into Wizard of Oz. All I get is a blank page with a sad face. I have sent numerous tickets and e mails to Support and given them all the information they have asked for and no resolution. Today I could not get into Hit It Rich. It tells me there is an issue with the game and to reload. I have done this several times and still cannot get into Hit It Rich. If there is a problem with Zynga then a message should be sent out to the players explaining what is going on. I have been playing these games for over 9 years and never had a problem until last week.

please unbaned accound please em hoxha

I have been playing farmville 2 for 4 years. I got to the baby eagle in my animal park, game reloaded and when it did. I lost my whole animal park. I have spent 229.48 on this game. Expect it to be the full product. I cannot play a half game. Due to incomplete game, I expect a full refund. I have contact support. Did everything they wanted and still no help has been given. I am no longer interested in playing any of your games. Due to this poor service on helping me with my issues from feb 28.

My bank shows 4 charges to your game of throne game which I did not purchase and one for $19.99 which was made today.

I was made aware that my personal info was leaked to the dark web by Zynga my ssn and everything is out there I want resolution now because of your company I have to fix this problem to protect myself you are responsible for this mess

twice now my coins have been gone after game froze...contacted Zynga and they said it was through playing that i lost it...I WOULD REMEMBER losing if i played but game froze and when it came back after i refreshed coins were gone...you would think a company like Zynga which has made millions would fix the issue,,i mean they only have millions because of loyal players that BUY coins i spend thousands of dollars a year on this game hit it rich,,,i think i should probably own shares in that company by now...like what is 400 billion coins to them ...to some of us its a lifesaver cause i have health issues and i enjoy my playtime its a great escape...

So many obvious cheats using this. How can anybody go from almost zero to 45,000 in just a few minutes? Please sort this out as many genuine users are saying the same thing and you will loose out. I have been playing this game for years and now feel violated in a game I used to enjoy.

I have been playing Zygna poker for over 10 years.

I have purchased approx $8000 AUD of chips from Zynga Poker using Facebook during the last 4 years.

My last purchase was Jan 1 2022 , with the objective to make a key Watch level where I would be awarded approx $1.3Trillion chips. I made it mid January 2022.

February 1 , I discovered my account was suspended for 3 days. No specific reason or response to my query from Zygna Support. On reentry my account was Zero. Response to my third query , was that Zygna determined that I had made illegal transactions ( purchase or selling) and that Zygna had Raked my entire balance of $1.3 trillion chips.

No specific information was provided to me. I advised that I had not either bought or sold Zygna chips illegally nor accepted or transferred chips illegally.

Zygna responded , simply , they had review my case and I would not receive any of my chips back.

I advised , that I had done nothing wrong ... could they provide specific information , as to what I had done, when I done it and how much was involved. NO response. The only response was that my account was reviewed and the Zygna Rake was final.

I have been playing Zynga Poker for about 3 years. I accumulated about 200 billion in virtual money. Earlier this week Zynga suspended my account claiming I violated their terms. They didn't give me any specific details. When I protested their decision they reinstated my account but took all the chips away. They did that so I can buy chips. They violated their own terms of service. It is a big scam so players can spend money despite the fact that they claim to be a free site.

While playing the Daily Word Play I keep getting an empty PvP board after making a move. It has been doing this for almost ten days now and is annoying. I have to keep force-closing the game and restarting it to get it to put up the next board in Daily Word Play. Sometimes that doesn’t even stop it.

Also, sometimes the rewards area lags something awful.

Thanks for any input.

DH

I have been hacked I worked my way to vip level 5 I had 2 - purchased 7500 gold and at least 30 billion chips. I worked hard for that and I feel they should be replaced.
-+I have over 200 friends and now I have zilch. Please do something I I spend money itd not fair reimburse me if you check my records you will see I have been playing for years and I an a good customer do the right thing! It is the principal I am not letting this go! Do the right thing I am sure zynga wont go bankrupt. Track down the thief do the right thing please, your game is like crack very addictive you are preying on the weak but this aint over!

Please unbanned my account..