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I bought engagement ring from the company www.zoara.com.au. I paid about $460 for the order and delivery, but when I saw the package, I was really upset. The box was damaged and the ring missed 3 stones. I took several pics and contacted the seller, but they only told me that I would need to pay for the repair. I agreed and returned the ring, but they stopped to reply afterwards. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
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Dear Vacus,
We doubt that you have placed your order from our company for the following reasons:
- We don't have any engagement rings with diamonds for sale for $460 or even under $600.
-Your complaint is under our Australian variant however you stated a price in USD.
- We don't charge for repairs; all of our rings are under warranty so therefore we don't understand your claim.
-Every item that arrives is followed by a notification that it arrived. All emails are responded to within 24 hours so you would have received a response.
If you feel that this information above is incorrect, please provide an order ID so that we may verify the validity of your complaint.