Zips Car Wash review: Damaged vehicle and customer service

On 06/12/2021 I was at the 9430 Page location in Overland, MO. at about 2:13 pm and my car was damaged due to the employee error and the machine, causing my vehicle to bump into the vehicle that was in front of me. I reported the incident and showed two young men the damage to my hood and grill and other parts to my 2020 Dodge 1500 Horn pickup truck. They both said that the young lady that guided my car in had just started three days ago and did not know very much, in a joking way. They then stated they were sorry for the damage caused and they would get issue resolved. The manager seems to not treat matter as an urgent matter. He came out about 10 minutes later and said total opposite of what the other staff members said. He tried to tell me damages were new, but he did not see how they caused them. Really? I called police and made a report. Officer said it was determined it was a car wash fault and that this was the second incident she had made a report for in the last two days. I also made called customer service and was on hold 30 mins. The young lady that answered phoned was rude and hung up on me. This has been the worse experience and I want my vehicle fixed. The staff for this company is horrible and very unprofessional. They do not care about customer satisfaction. My email is [protected]@gmail.com