Zips Car Wash review: Car wash cause a scratched on rear bumper

On 3/3/2022 I went to Zips car wash on 9430 Page Ave, St. Louis MO 63132.

Before I have arrived to Zips I took a look around my car to make sure there were no other dents or scratched I didn't know about.

Once I've done that and was in line to go into the car wash I proceeded inside, and halfway through the end of the wash I felt something was off. At the begining of the car wash, I felt the brushes they used to scrub the sides of my car were too abrasive that you can hear it making an harsh sound. Secondly, the car in front of me, and the car behind me felt like they were unusually too close for comfort. Also, the conveyor belt felt a little off as I was close to exiting the car wash.

All this made me want to check my car afterwards for any damage that could of came from the car wash. I did a look around my car and noticed a scratch on my rear bumper that was not there before I entered the car wash. The scratch was so deep that it peeled off the paint coat, and it had track marks on it from some sort of equipment.

I then proceeded to go inside the facility to file an incident report with a Zips employee.

The employee followed protocol, and filed an incident report with my information as well as pictures of my car showing the scratch that he would show to his manager. He told me that his manager should be in touch with me within 1 - 3 days after reviewing footage they got while I was in the car wash.

At few hours later, I get a call from Dale the manager of Zips stating that unfortunately they will not be covering any damages as he saw in the footage claiming that the scratch was inconsistent with them, and they apologize. Dale didn't seem to care nor offer anymore help. I am for sure this scratch I got came from them as looking at the pictures it has a what I call "track pattern" on it.

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