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1.8 685 Reviews

ZestAds Complaints Summary

146 Resolved
539 Unresolved
Our verdict: When using services from ZestAds with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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4:19 pm EST

ZestAds drone x pro

Transaction ID's _
3M5512637P4683156
6BG01602SH338924N

I ordered 2 Drones from your ad on Facebook and PayPal has confirmed payment (transaction numbers above)... but I received no confirmation or shipping details.
Please complete my order and proceed with shipping as soon as possible! Or refund my money!
Thanks for your attention and prompt response.
*Unhappy Customer

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8:38 am EST
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ZestAds drone x pro - transaction paypal: 93k14266fc6686242 (105.90$)

Hello
I'm
Patrick Chaltiel
47, rue de Neuilly
94120 Fontenay Sous Bois
France
I ordered a Drone on your site and PayPal has confirmed payment (transaction number above)...but I received no confirmation.
Can you please confirm my order and proceed to shipping as soon as possible?
Thanks for your attention and your quick answer.
Best regards
Patrick

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1:55 pm EST

ZestAds b2 gon-0178 black and white us-02

I ordered the ceramic heaters on !/14/2019. Got a receipt and shipment date
on 11/18/2019. Paid the bill on 12/2/2019 (check number 1068) Have not received my merchandise 35 days later. Can you help? I tried to track the shipment but not available. The transaction number for Paypal is 7CL10828WL885962D. The order number is 4B6E409AD7. Catherine Malaczewski

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Joyce Coleman
, US
Jan 02, 2020 2:20 pm EST

Wait until you get your "ceramic" heaters. There is not a drop of ceramic...tiny coils with a tiny fan encased in flimsy plastic glued together.

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wbjcs
, US
Dec 26, 2019 1:42 am EST

I ordered the same thing, took 3 weeks for it to land on US soil, and the post office just notified me they will be delivered... Less than 48hrs after getting here and thru customs and all that jazz. All things considered, shipping time is not that long. And I just checked the site to track the package... They have it still sitting in San Francisco. Guessing that is due to the tracking company being located where the packages journey began, and while we all like to think we are as connected with those half a planet away as we are with our next door neighbor, that is just not the case. I would be interested in hearing if your delivery has arrived yet, or if you have contacted the company about it? The other thing I found impressive was after a week had passed with no email, i reached out to them. I couldn't find my order number, so provided the name and email I used. Time change between here and there meant it took a full day to get a reply, and they very politely told me they had no record of the order I was asking about. I was instantly unhappy... Until I realized that my computer auto complete, and my tendency to always be running at high speed, was the issue... Ordered it in my husband's name, and used an email address I only keep around cause it's linked to a few warranties. Thankfully, I didn't respond before doing a bit more looking, or I would have been writing an apology letter.
So, please, update us on your experience... I know I am interested, and as we all know, there is no better advertising than that given by actual customers. :-)

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12:13 pm EST
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ZestAds drone x pro

I ordered a DroneX Pro for my Husband for Christmas and I paid for it though PayPal, it was 135.00. I ordered it in early to mid November. I complained to PayPal and they sent me to the resolution site and then they said that they were going to close the claim because I didn't follow up with it, but I did! I kept trying to get someone to help me and it kept sending me back to the resolution site! I have an ID number. It is-OKEG97228R6162303X. I'm on Disability and I can't afford to give my money away for nothing! My husband has been through a lot these last few years and he's been depressed, and we never buy each other anything because we can't afford it. But I wanted to get him something that would be fun to do and maybe it would take his mind off of things for awhile. But now it's Christmas and the first time I get him something, I get screwed and I have nothing to give him now! And now I am upset 😞! If they don't give me what I ordered, then I would like a refund! I know that a person who ordered the same thing and they got their's. But they only paid 70 for it. I don't understand why I paid 135.00 for mine! Can you please help me? I would appreciate it! I hope everyone has a Merry Christmas! God Bless and Thank you, Cheryl Guy

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Pradar
, US
Dec 24, 2019 11:57 pm EST

The list of drones "flying away with our money" is getting longer! I was ripped off to. Christmas Eve and no drones.
I just saw that ZESTADDS is in Malaysia! What a scam!

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F
3:57 am EST

ZestAds heaters

On November 22nd I ordered a pair of one room space heaters on zest ads. I have yet to receive those items and we're very close to being month out from when the order was placed. I would like to know if there's any possible way to track that purchase, and feeling to do that I would like to get my money back . Any assistance you could give me would be greatly appreciated.

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Joyce Coleman
, US
Jan 02, 2020 2:22 pm EST

They are total trash and will probably set the house on fire.

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legros11
, US
Dec 27, 2019 4:49 am EST

Hi Fred 65, Wait till you get them if you get what I got, absolute garbage compared to what we thought we were getting, absolutely a case of deceit & stealing. Paypal will side with them..I contacted paypal almost immediately because I was concerned within minutes of ordering because their contact info websites they showed in the paypal payment invoice was invalid, both of them they showed ! I opened a case based on that but because they showed up Christmas Eve they sided with them and I received this garbage, They weigh 13 oz for Christ sake...I tried to add photos here because it says add photos but it won`t let me ?

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2:25 pm EST
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ZestAds mint slimming patches

I was charged $33.40 from my bank account on Dec. 17th 2019 and that was the FIRST Red Flag! Never has a company charged my account without sending me a confirmation and tracking number beforehand. I placed this order and then absolutely nothing happened. No Confirmation, No Tracking Info, No Email address, No Customer Service contact info and on and on! I visited their website which was useless also with no way to connect with anyone.
Please be careful! This so called company is a rip off and they steal your money!

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9:21 am EST

ZestAds patches

I purchased these on November 12th 2019 for $19.90 and still have not received anything, its December 20th, 2019. I want my money back. This company is a scam. It does not take over a month to provide someone their items that they purchased. This is completely ridiculous and at this point I want my money back. I don't even want the stupid patches anymore.

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12:53 pm EST
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ZestAds mintlyfe patch

Placed my order and everything since that date screams SCAM! It is not longer showing in the paypal account even though I have the emailed receipt of payment. I've emailed the company using the email address shared in the confirmation email; disputes @ resolutionsupports .com
Of course no response so I will be placing a fraud complain with both PayPal and my bank!

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9:22 am EST

ZestAds heater

Had no idea I even purchased anything. Wanted to see a price and bam! I had ordered 2 products just like that! I reported to paypal and they denied my case. Received the heaters and they have electrical plug-ins made for some other country! Can't use them in the u.S. Total scam artists and should be shut down!

I went on this page and went to checkout to see what the charges would be and it instantly charged my paypal account and placed an order. I did not want this item. I have not a clue what this even is anymore. I emailed them right away asking for them to cancel. It wasn't until yesterday they replied to my email and said it was too late. 1 month later... I believe this is a total scam. These is the original emails sent: bulls*#t! It has been almost 1 month since I emailed you and you are just now getting back to me? You scammers! I am absolutely reporting you! You should be so ashamed of yourselves!

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7:57 am EST
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ZestAds ceramic heater

Nov 5, 2019, I ordered a set of two "ceramic disc" heaters, that could heat a whole room, but what arrived today - 12/17/19 - was cheap coil heaters with fans to blow the warm air that make no visible difference to the room temperature. This is fake advertising and a rip-off.

Item # DISC - B2 - EST-0178-Black+White-US-02
Cost: $120.95 USD

At no time did I get accurate information on who the seller was as all emails came from obscure email addresses like "GetHotProductsNow" for example. I had paid through PayPal and tried to cancel this order on Nov 9th when I realized that I did not know who the seller was. Paypal was no help in resolving this.

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6:40 am EST
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ZestAds mint patches

I received two charges as shown below from zestads for the Mint patches that I was viewing online and never purchased and never received but the way! I tried contacting the company immediately to cancel these transactions and no response from them. I also put a dispute they PayPal but they cannot contact anyone thru the email provided.
I am seeking a full refund to my account!

December 17, 2019
ZestAds Limited
-$30.80
Payment
There is an open dispute associated with this transaction. Visit the Resolution Center to view status.
Paid with
Ship to
United States
Category
Retail
Transaction ID
8CH59443SS697164D
Return shipping refunds
Request return shipping refund
For more info See Terms
Seller info
ZestAds Limited
http://toysready.com
disputes@resolutionsupports.com
Purchase details
[B2F1] TI-0057-03 MintLyfe™ (30 Pieces)$30.80
Total$30.80
Print December 17, 2019
ZestAds Limited
-negative $26.95
Automatic Payment
There is an open dispute associated with this transaction. Visit the Resolution Center to view status.
Paid with
United States
Manage ZestAds Limited payments
Category
Retail
Transaction ID
52L463278S601134Y
Return shipping refunds
Request return shipping refund
For more info See Terms
Seller info
ZestAds Limited
http://toysready.com
disputes@resolutionsupports.com
Purchase details
(UP#1) Buy 5 - TI-0057-05 MintLyfe™ (50 Pie$26.95
Total$26.95
Print details

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6:45 pm EST

ZestAds heaters

I purchased two heaters that were sent on an ad and I receive them they do not look like anything I saw in the ad they do not produce any kind of heat and I would like to have my money backThis is a picture of the black one I got a white one just like it and I do not like themI have read some other peoples view on these and they do not seem to be what they want them to be eitherThey are very cheaply made and very small for $100 for two of these is way too much money to pay they do not do anything.

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4:23 pm EST
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ZestAds I have no clue what I bought or even that I did

PayPal Transaction ID:
85Y01687YY6494816
https://www.paypal.com/myaccount/transaction/details/85Y01687YY6494816

You have sent nothing on what I purchased or any tracking information at all.

Your customer service is terrible and I feel like you are stealing from me, I will report this to the Texas Department of Banking. You need to quit stealing and make this right.

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2:57 pm EST

ZestAds charge $24.90 on my visa card

I have a charge of $24.90 on my Visa credit card on 12/5/2019 that was made thru paypal.
My wife and I have no idea what was purchased. We do not recognize your site ZestAds
What item was purchased. The name on the paypal account is Eileen Cejka
The visa card is under my name Walter A. Murphy
Please clarify. I believe this is an unauthorized transaction.
Walter A. Murphy

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3:35 pm EST

ZestAds space heater

Nov 14, 2019, I ordered a set of two "ceramic disc" heaters, that could heat a whole room, but what arrived today - 12/17/19 - was cheap coil heaters with fans to blow the warm air.
Item # DISC - B2 - EST-0178-Black+White-US-02
When I did a search on the item# I got the "Zest Ads" complaintsboard
Order Number: EF79AC0E7B
The email was from admin@hotproductssale.com
I also contacted the support@getordersnow.com email

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Vicki Sulak
, US
Jan 11, 2020 10:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The comment was left by Joyce JP.

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Vicki Sulak
, US
Jan 11, 2020 10:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

To the comment posted to ZestAds regarding the warm wind machine space heaters. I had a similar situation and am wondering if you have received a resolve on your complaint? Thank you...Vicki

ComplaintsBoard
M
12:25 pm EST

ZestAds unethical behaviour

I ordered and paid for three camera drones on November 4 from ads on Facebook from Zest Ads Limited. Today is December 17. I have never received these.

I ordered 3 Drone X Pro. Product SKU. PR-331-03.

I have sent my complaint to : support@perfectremains.com, admin@hotproductssale.com, and [protected]@resolutionssupport.com. I have not received a response.

I request a refund of $245.90.

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2:23 am EST
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ZestAds [b1] pr-331-01 dronex™ pro

[B1] PR-331-01 DroneX™ Pro
$105.90
This is the product purchased. When I check the status it says

LS185033282CN

In Transit

×

Destination - Tracking consuming: 269 ms
2019-12-17 04:22
Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece

I want confirmation of order purchased as well as the status of shipment tracking by email

When trying to submit my complaint earlier it said it needed to be longer to attract attention to be responded to. That's rediculous! I would rather be to the point than to be wordy to get your attention. So far the complaints posted are not very comforting reflecting that people aren't receiving what they purchased.

I expect a response to this.
Thank you.

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Wayne Franklin
, US
Dec 29, 2019 2:05 am EST

Thank you for your post, I order minds on the 13th of Dec, and still waiting on the delivery .
I have a little hope now, I was praying that I didn't get rip off.

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R. White
, US
Dec 18, 2019 7:02 pm EST

Ordered five of the DroneX™ Pro units on 15 Nov 2019 and forgot about them for a while. Got a shipping notice on 22 Nov 2019 which gave a tracking website for 17 Track. It didn't tell me much at that point, so figured I'd give it some time. Checked on the order again in early December and saw there were five notations regarding tracking - all for processing in China. The most recent said, " Origin Post is Preparing Shipment." That remained the final post for the next 17 days.

Remembered to check again on Monday of this week and saw where the package arrived Chicago Dec. 15 and arrived St. Louis Dec. 16. On Dec. 17 it left St. Louis and arrived Indianapolis, then left Indianapolis that day for its final destination. When checking this morning (12-18) tracking showed it arriving my town this morning and that it was out for delivery today.

Original order was for five units. A package arrived about 9:00 a.m. this morning containing three. Nothing indicated others might follow. Didn't have time to pursue it and was away from home most of the day. When returning in the late afternoon a package of two was on my front porch.

Am posting this to say to other people who might have ordered these, give it some time. It will probably get there. Gave you my timeline to use as a guide. I thought it also important to point out that the tracking website may not seem to work as well as those we are used to in the US, but ultimately I found it DID work. While there was a disconcerting period between Nov. 28 and Dec. 15 when it APPEARED nothing was happening, in actuality things were moving along behind the scenes. Once it arrived IN the US, constant tracking resumed and it was easy to follow.

Hope this helps any others ordering these devices or anything else from this vendor. Thanks.

C
Author of the review
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Christine Penner
, US
Dec 18, 2019 11:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of R. White

I am glad you received yours before Christmas. I was hoping to get mine before Christmas. Doesn't look like it from here. Thank you for responding.

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Kkimmy513
, US
Dec 19, 2019 7:17 pm EST
Replying to comment of R. White

I don't order this item but I ordered something and tracking says same thing Origin Post is Preparing Shipment.. There's been no update since the 6th. After reading your response I will wait patiently. Thank you

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1:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ZestAds drone x pro

I ordered 2 drone x pro on December 8th from zestads, I never received an email confirmation and have never received an email in regards to shipping. I will definitely be filing a grievance with pay pal. My account was charged immediately at time of order. I don't have an order # or confirmation from the company only a receipt from paypal.
Cori Nye

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Har Baap Ka Baap
, US
May 12, 2020 9:01 am EDT

Internet scammers. They are now scamming people through this site:

https://pleasant-lifestyle.com/pages/tp360fullreview

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Robert Forbes
, US
Dec 21, 2019 10:40 pm EST

I bought two drones from zestads back in November, never received verification but I was popped for 180 some odd bucks through PayPal.
Sad but true. Sure looked good in the video, so I got one for me and one for my son. Quite a disappointing investment. I thought since it went through PayPal it was safe. Wrong. Live learn and don't repeat.

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thelambos
, US
Jan 10, 2020 11:00 pm EST

I also never received the Drone I ordered and thought it was safe using PayPal. PayPal will not refund my money because ZestAds provided a Proof of Delivery. Not only have I been scammed by Zest Ads, I have lost faith in PayPal.

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Jon N.
, US
Dec 20, 2019 1:19 pm EST

This story about a drone x pro is sounding very familiar. Viewed a very impressive online add on Black Friday. I thought it was some smart collage kid marketing direct, a very slick sales job. I was tempted to by 2.

Nothing has arrived. Customer resolution center does not reply. They most likely never will.

This is a straight up scam. This company is in Malaysia maybe. We are suckers. The pay pal part is part of the scam. All the scam complaints add up. Dirty heartless liars. Criminals have no conscious.

All we can do is fight back. they know the dollar amount isn't worth it in terms of time. I think I saw this on Pinterest and they are enablers too. Just pay them enough to look the other way and lawyer up!

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Carlos Barba
, US
Dec 19, 2019 7:59 am EST

Same here, i bought mine about the same day and got nothing, i sent few emails to them and to paypal and no response from either one

ComplaintsBoard
P
12:30 pm EST

ZestAds dkosh smartwatch

What I saw on the ad was a potential upgrade to my current smartwatch...otherwise I would not have ordered this watch. What I received is little better than a toy that isn't even good enough for a child... The ad showed multiple face capability and increased interaction with a smartphone. The real product I received is little more than a complicated and cumbersome toy than doesn't me my needs

I would like to return these two watches for a refund

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Har Baap Ka Baap
, US
May 12, 2020 9:05 am EDT

I'm sorry for your loss. These are internet scammers that are widespread on the wide open internet. They are now fooling people through several websites an example of which is below:

https://pleasant-lifestyle.com/pages/tp360fullreview

Always only purchase after seeing some reviews of the seller or if you know a reliable way to approach the seller, is my only advice.

ComplaintsBoard
D
9:54 am EST

ZestAds hokuto, 50 pcs

I ordered this product on Nov.30 2019, in the amount of 42.80 plus 4.95 for prioritized shipping I tried to track but was unable to understand as it was not in English I need someone who can tell me where this item is and when I will receive it in English! This transaction was done thru PayPal, would like to get this resolved as soon as possible, it should not be this difficult to receive a order or to track a product, If you care about your customers, then I will expect to get this issue resolved by ZestAds promptly, Thank you please respond to [protected]@gmail.com with any and all information!

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