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1.0 36 Reviews

Zapals Complaints Summary

0 Resolved
36 Unresolved
Our verdict: Engaging with Zapals at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Zapals reviews & complaints 36

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S
7:18 pm EST

Zapals ordered #[protected] item not arrived

Item is not arrived yet and the customer service is of no use. Better shut this damn website, payment has been deducted so fast and the item's not yet here.
No response no contact no reply. Very disappointed and would definitely not recommend to anyone. Have been waiting for this product so long and kept on postponing the work I have to do with that.

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R
10:32 am EST

Zapals no response from customer services

Ordered a product from zapals web site on 4th February 2018 received confirmation email with o/no [protected] that payment had been received and a tracking no.would follow when the item was despatched have not received any corespondents from them I have tried to contact customer services by email and by live chat getting no responses would some contact me ASAP.

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3:08 am EST

Zapals ordered a few items in november 2017, have not received them

I ordered 5 orders and they are more than 2 months ago and they haven't arrived yet. Some items arrived. I emailed zapals about these and after 4 days they still haven't replied to me yet. No product, no reply, nothing. Very disappointed with this company. Will probably use aliexpress again. At least they have a rating system and we can dispute transactions. This one we can't.

Another 1 star added and hope people stay away from this company and give it a bad name it deserves.

A customer pays for an item and gets no response and no product should be punished for their actions. Unfortunately there is no international ombudsman to adjudicate this matter.

1 star is the the least I could do to warn others. Heed this warning.

Ps: I did receive some products from this site. Most of it actually but when a few items don't arrive and there is no response then it is not a pleasant way to do business with.

Take your business to ebay or aliexpress.

Tip for consumers: don't use this site

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10:41 am EST
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Zapals item not received and ignoring my messages

I placed my order on 29th January 2018 and it is now 12th February - delivery was stated as 5-8 days but it has now been 13 days and still nothing has arrived. I first tried to contact Zapals to find out where my item was on day 9 and heard nothing back - I've tried contacting twice more since then and have not had any response. I now don't want the item because it was a gift for Valentine's and I am having to order another one from a more reputable store so that I can get it in time. Very concerned that I won't get my money back after seeing such shocking reviews.. don't know how they get away with this.

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11:17 pm EST
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Zapals minix neo u9-h amlogic s912-h android 6.0.1 streaming tv box 2g+16g with plug type au does not work

1. Ordered from Zapals on 15 Jan 2018. Payment by PayPal (Shipment #[protected] for Order #[protected]).

2. Received item on 29 Jan 2018 and item did not work.

3. Sent email to Zapals Customer Service outlining problem on 31 Jan 2018. Email content as follows:

Dear Sir, Ma'am, I received a MINIX NEO U9-H Amlogic S912-H Android 6.0.1 Streaming TV Box 2G+16G with Plug Type AU on Mon 29 Jan 18. Reference my Shipment #[protected] for Order #[protected].

The TV box does not boot completely and hangs saying no signal input. I have spent two days on the Minix user forum page but to no avail. I understand that these things happen but I am extremely disappointed as I have spent a considerable amount of money on this item and it doesn't work. Please send me another TV box that works or a full refund, including postage. I look forward to further correspondence from you.

4. Response from Zapals on 31 Jan 2018 as follows:

Hello,
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Subject: MINIX NEO U9-H Amlogic S912-H Android 6.0.1 Streaming TV Box 2G+16G with Plug Type AU Not Working

With best regards,
Customer Service General
Ticket ID: SEL-20553

5. Sent another email to Zapals Customer Service on 05 Feb 2018 as I had heard nothing. Email content as follows:

Ok, it's been six days since I sent an email to tell you my TV box doesn't work since I received it. I have had no reply, just an automated message to tell me someone will be in touch? If I don't hear from you soon, I will go on your review forum page and let people know what slack customer service you have.

6. Response from Zapals Customer Service on 05 Feb 2018 as follows:

Hello,
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.
Ticket ID: DGD-14695

Subject: Ticket ID: SEL-20553 Re: MINIX NEO U9-H Amlogic S912-H Android 6.0.1 Streaming TV Box 2G+16G with Plug Type AU Not Working

With best regards,
Customer Service General

7. Had another response from Zapals Customer Service on 07 Feb 2018 as follows:

Dear Customer,

In current peak season of shopping, we may respond late, sorry for any inconvenience caused and thanks for your understanding. We'll try our best to improve situation.

Please be 100% sure your package will be processed and shipped if you placed any order, otherwise we'll issue refund/partial refund for any issue

Couriers may have delay in handling shipment in busy season and needs a bit more time to update tracking on its website (usually not too long), your patience will be much appreciated

Wish you have a good day

Best Regards
Zapals.com
Ticket status has been changed to Waiting for customer

With best regards,
Customer Service General

8. Sent another email to Zapals Customer Service on 07 Feb 2018. Email content as follows:

This is the third email I am sending to your poor customer service. The TV box I purchased does not work. You haven't told me in your replies that you are replacing the TV box (preferred option) or refunding my money including postage. Just send me another TV box and give me the shipment details so I can track it. Getting very irate with your lack of customer service.

9. To date (09 Feb 2018) I have heard nothing further. I request a full refund including postage from Zapals.

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L
9:58 pm EST

Zapals fingerling toys not brand that was advertised

Hi,
I made a purchase to zapals in early December 2017 for Christmas presents, the items were not dispatched for almost 3 weeks after order was made, resulting in items not being received in time for Christmas and when they did arrive they were not the brand that was advertised that I had purchased. I have lodged a complaint with the customer service and received an automated response 5.01.18 I then sent another email 15.01.18 as had not had any further communication from them. I have still not heard from them apart from the automated email to say they had received my initial complaint.
I hope to hear from some one to resolve this issue soon.
Ticket ID: SOV-02356
Proof of purchase can and pictures of packaging can be provoded

With thanks
Lisa Costello

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7:00 pm EST

Zapals 99700160udw778381001022103000/ yg-300 led lcd handheld mini projector home cinema for dvd player /

Hi Team.

It been more than 7 Day. I dont see the product is delivered nor their, It is updated in the AUS Post system. No information is avaiable. I am travelling to India for Vacation. Will come back after 9 Week,

I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...
I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...I had writtent 10 mails to you people, Had not got a single revert.. Very Bad...

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1:35 pm EST

Zapals wanting my money back

It has been over a month and I have yet to receive my product. I have also sent several emails up to 20 emails asking for someone to contact me and have received nothing in return. I'm about to contact my lawyers and have something done to reverse the payment and she for fraud or whatever I can get y'all for. I don't recommend anyone shop with you.

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4:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zapals order

I want my money back! Like now. I have not gotten my order and i want my money back. I dont want the order no more I want MY MONEY. i ordered it dec 23 and its now jan 11. Im tired of waiting and getting no response. I want my money back. Zapales took exactly $29.99 from my account. I want it back. I could careless about thw package. I dont want it no more i want my money

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11:36 am EST
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Zapals not receiving my order

The first number was given was RSH-39340. This morning I contacted them again and was given Ticket ID: OXH-59937. Tried having a live chat and it is stating they are offline. I am at the point where I am getting ready to contact my bank and have the charges reversed because Christmas is Monday and I still don't have my merchandise. I ordered on December 10th and received a emailed on December 11, and have not heard anything from them since.

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Mrs MD
, US
Dec 22, 2018 5:30 pm EST

I have had the exact same experience. I have emailed the Customer Service Dept and have had no response, I ordered Dec 8th. Paid for premium delivery. I am going to contract my credit card company and dispute the charge.

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K
7:23 pm EST

Zapals rf508228340sg

Hey my is keresa and I was wondering where my order is. I have been asking bout it for a while now no one has given me an answer and I getting a lil upset. I just want to know where they are it's just two simple fingerlings for my girls for Christmas. If zapals can't give me an answer then I want my money back or I want a number to call so I can talk to some one thanks keresa

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Update by Keresa
Dec 15, 2017 6:42 pm EST

That's my tracking number I haven't received any emails on where my items are and was just wondering where they are. I just wanna know how long it will take for them to get here and would really like them to be here before x mas they are a x mas gift for my girls thanks so much

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J
9:25 am EST

Zapals everything about zapals is fake

I recently purchased "FINGERLINGS" from Zapals. They were clearly advertised as "FINGERLINGS INTERACTIVE FINGER MONKEY" everything on the order page advertised Fingerlings, with commercial images and everything. I placed an order and was told the items would be shipping from the UK - LIES! This site is actually operating in SINGAPORE. Now that my "Fingerlings" have arrived, they are in fact NOT Fingerlings AT ALL...the box they came in said "Happy Monkey". They are cheap and trashy. I'm sure I am not the first one to fall victim to this counterfeit scam because when I now search the Zapals website...there is NO trace of Fingerlings whatsoever...the items I ordered are gone off the website completely and NOW everything is advertised as "New Interactive Finger Baby Monkey Robot Electric Pet Toy Fingerling for Kids". I will never order from this website again and will see to it that others do not either. I will be sending them ALL back and expect a full refund. Although I'm sure it will take FOREVER because it will have to go all the way back to SINGAPORE. ZAPALS IS A SCAM AND A JOKE!

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Bret Carlin
, US
Sep 27, 2018 5:13 am EDT

Bought 2 egg sitter cushions "with cover". Neither had a cover. Delivery was a month and a half. Tried to get get them to send the covers. They basically tried to delay until PayPal dispute time ran out. The offered $4, then $5, then $6 for the missing covers, and told me to buy them locally. Locally, 2 covers would be $26. PayPal expected me to spend $250 to send the cushions back to get a $40 full refund. I gave up on PayPal, they were unhelpful, not as bad as Zapals but close. I am giving up on any refund and just want to try and keep others from making the same mistake.

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K
5:59 am EST

Zapals terrible quality

I ordered ten items two months ago and got only 5 out of them with a terrible quality, one of them was torn. And one more was in the wrong color.
What the hell is this?
Where are the other items?
And why none of the items I already received looks nothing like the pictures you have on your website?
Oh maybe because you steal them from other more successful websites and pretend them to be yours?
Oh god, I wish I knew all of these things before...

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9:59 am EST

Zapals zapals.com are scamming people now

advertising one thing and sending other bait and switch
we did a group buy with James Joseph Nolan for the Subor D99 8 Bit Video Game System TV Classic Game Consoles Player… -but everyone who ordered system ended up - instead of receiving AC/DC Input 110-220V – power supply only 220V, as per listing A Game Cartridge with 400 Different Games
400pcs different games in the cartridge for you or your friends to play plus 1 x Random Card – only receive 4-1 game cartridge – missing right power supply – AC/DC Input 110-220V, missing – A Game Cartridge with 400 Different Games…. Zapals are scamming people now with fake listings #Zapals.com #Zapalsscam advertising one thing and sending other bait and switch...

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Update by batye
Mar 07, 2017 5:23 pm EST

did a group buy from Zapal.com with James Joseph Nolan Subor D99 8 Bit Video Game System TV Classic Game Consoles Player - https://www.zapals.com/subor-d99-110-220v-video-game-system-original-game-console-player.html nor I or James Joseph Nolan did receive A Game Cartridge with 400 Different Games

400pcs different games in the cartridge for you or your friends to play. and power supply AC/DC Input -110-220V #Zapal we work hard for our money but we never receive two(2) A Game Cartridge with 400 Different Games

400pcs different games in the cartridge for you or your friends to play. and two(2) power supply AC/DC Input -110-220V ... nor I or James Joseph Nolan could enjoy our Subor D99 8 Bit Video Game System TV Classic Game Consoles Player as no Cartridge with 400 Different Games and no right power supply came with our systems... Zapal.com in Canada under Canadian law it called a scam bait and switch... under Competition Buro Canada - http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/home - http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03798.html

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6:26 am EST

Zapals I am super disappointed with zapals!!

I ordered from Zapals in the past and had a pretty nice experience with them. But my last experience wasn't so good. I made an order and later I was contacted by someone from Zapals who said that my order was no longer available. They promised I'll get a refund any time soon but they were not able to tell me the exact date. After several weeks of waiting I asked to talk to their manager and Zapals representative said that he'll tell the manager about my request. Nothing actually happened. There was no money and they suddenly stopped replying. I am super disappointed with Zapals, never expected anything like that from them!

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12:07 am EDT

Zapals avoid!

I have ordered a cell phone from Zapals and received my phone completely broken! The screen was smashed and cracked in many places. I even paid some extra for rush and safe shipping, but it seems like they used the cheapest shipping company possible. When I asked for a refund they did not reply and they are still ignoring all my messages! What a terrible company to deal with! Avoid at all costs!

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Alana Z
, US
Jul 17, 2019 11:00 am EDT

I ordered my product on March 14, 2019. It is July 11, 2019 and I still have not received the item. I have sent 2 emails to customer support with no replies. I do not know if it is a scan or what but I lost my money because they refuse to live up to thier contract on sending me what I paid for.

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Darlene Jackson
, US
Feb 25, 2019 6:49 pm EST
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I have tried to email this company and customer service keeps stating they are off line. I also paid extra to have my order shipped earlier. If the order is unavailable, please return my funds to my card. I called my card company and the company was paid from my account.

Darlene Jackson

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Z Adam
, US
Feb 11, 2019 2:16 pm EST

AVOID! THIS IS A FRAUDULENT COMPANY!
1) 60 Days havent received my headphones and company doesnt respond to emails
2) Coincidental could be but after I ordered from here someone took money out of my Monzo Card which I used to pay them in USA while I am in the UK!

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tjlee500
, US
Nov 24, 2018 2:48 am EST
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I purchased 2 dog teeth cleaning items designed to clean dog's teeth as they chewed. These were in pieces in 20 minutes. I sent photo and described problem and Zapals said there was no problem. DO NOT PURCHASE FROM THEM. THERE IS NO GUARANTEE OR COOPERATION. AMAZON IS MUCH BETTER. Also items take weeks to arrive as they come from Asia

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Joan Beck
, US
Oct 31, 2018 8:28 am EDT

I ordered 2 Peek a boo bears for Grand kids. 2 months ago received the early Sept...to turn on you must click on paw...only clicks no action...the other bear the turn on switch was very low in white battery holder you needed a screw driver to turn on. they told me to take pics...How can you when its in the fabric paw.it would have to opened up the paw., .. then they said to take them to an electronic repair center, .they offered $6.00 for repair, or They offered for me to send back...But to China at my expense... I will turn them over to paypal to have them refund my money...this company will never get another order from me...They don't tell you they are from out of the USA. Joan Beck Pennsylvania USA.

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Nikkole Blasi
, US
Sep 01, 2018 2:29 pm EDT
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I ordered a Nintendo game system with 600 games built in..I haven't received a email or tracking number...I haven't heard anything since I ordered it..But, yet you took the money off my card..it doesn't take over a week to process my order..someone need to get back to me asap or I'll will call the Better Business Bureau..thank you

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Mitch Shanley
, US
Sep 01, 2018 9:34 pm EDT
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They wont refund money..
I ordered 4 pair of earbuds, they are using Chinese knockoffs with bad sound quality and 1 earbud only works.
Ordered new ones from apple, no issues.

Order # [protected]

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Footballer101
, US
Aug 28, 2018 8:45 am EDT

I ordered a PS4 and paid extra for shipping so I can get it 7-15 business days, it's been over three weeks and I haven't gotten it yet( 17 business days not included Saturday or Sunday).

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prashant bro
, US
Aug 29, 2018 5:41 am EDT

Just Now Received that smart watch and i will turn on but didn't turn on.Then connect to charger that is continuously vibrated and display blinking and what thus issue pls help me kindly return and refund or repair it pls i was very worry about its pls kindly help me. Did not use at least 1 time

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Lonquinten
, US
Aug 21, 2018 2:58 am EDT
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My ear phones haven't came in yet so I want to request my money back😡!

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www.zapals.com

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