Zale Jewelers / Zales.com review: customer service

I have shopped Zales a few times in the Eden Prairie, Minnesota location, and have known a few people that worked there. The customer service is nearly nonexistent. Joana is a terrible salesperson and rude to not only customers but also to employees. The entire bunch has made it clear that everyone including corporate management only cares about sales numbers, and does not have any concern with customer service whatsoever. I refuse to do further business with any Zales location ever again. The jewelry is less than stellar, the repair service is dismal and not of good quality, and it is obvious the staff is overworked and underpaid and completely overwhelmed.