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Zala

www.zalahair.com

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Zala Reviews 3

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Zala Like their clip-ins!

The quality of the Zala clip-ins is far better than the other hair extension companies. The clip-ins are easy to wear, remove and dye. Totally worth the money!

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Zala Really crappy quality & customer service

I have spent almost $1000 with this company over the span of my history with them. Originally I bought 3 wefts for my wedding & those help up ok I only had those in for about 1 month.

So I decided to buy again in a lighter shade this time spent $300 for 2 bundles. I paid $200 for someone to install them too. Well I have had them less than a month and they are already so so dry and turn into a rats nest within one hour of my not brushing it. When I do brush it tons of split ends fly everywhere too.

I contacted customer support because I'm not happy with this quality and all they told me is to buy a brush for my purse and some revive spray. It's really bad, definitely go with higher quality hair. I expected this hair to at least last me 4 months. I use pureology and use minimal heat there's no reason my hair should look like this in such a short time span

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Zala AMAZING HAIR (CUSTOMER OF 6 YEARS)

Honestly I have no idea why there are so many negative reviews because I have been buying zala hair for over 6 years now and I love them! I have used the tapes and clip ins and have never had any issues, however I do use salon grade products and know how to take care of them, I think the bad reviews come from uneducated people who don't look after their extensions and don't use the right products. When I wash my extensions I always run a flat iron through them with a heat protection then I use a serum to seal the hydration in so they stay soft and silky. I also use a serum after wearing them to store them and sometimes even store my clip ins in a plated style so it locks in moisture. Extensions aren't attached to a scalp so they need extra care and to be looked after differently. If you aren't taking care of them or doing the correct methods to achieve the soft and silky appearance ofcorse they aren't going to last. All of my extensions last me about 9 months before I feel like I need to replace them. Zala hair is amazing and I have purchased other brands before that just don't last me as long. I am not paid by zala or sponsored, I am just a regular customer who knows how to look after extensions. If you do your research on how to take care of them they are amazing.

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Zala Complaints 10

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Zala Zala Hair Extensions Review: My Disappointing Experience and Damaged Natural Hair

As someone who has been using hair extensions for over 15 years, I've had my fair share of experiences and tried numerous brands. Despite being hesitant at first, I decided to give Zala hair extensions a try - unfortunately, it turned out to be a huge mistake. After only one wash, I noticed the texture of the hair had completely changed and after just three weeks, the hair started matting in a way that I had never experienced before. I tried everything to soften the hair and salvage them for even just a few months of use, but to no avail. It wasn't long before the hair was matting to the point of not even being able to brush it, and I was leaving trails of hair wherever I went - an extremely embarrassing situation that I just couldn't ignore.

Eventually, I had to have the extensions removed and it was then that I discovered that my natural hair had been damaged from the matting of the extensions around my roots. The constant tugging and brushing had caused breakages which further compounded the issue. When I reached out to Zala to request a refund, I was met with a disappointing response - they refused.

As someone who genuinely cares about the quality of hair extensions I use, I implore other girls to avoid the same mistake I made. While there are numerous brands to choose from, I would recommend Bellami, Donnabella or JZStyles. Trust me when I say that it's worth investing in a brand that truly cares about their customers and the quality of their products.

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Zala Not 100% Human Hair: A Disappointing Review of Zala's One Piece Volumizer

As a concerned consumer, I recently purchased the one piece volumizer from Zala (zalahair.com) expecting it to be 100% human hair as advertised. However, I was utterly disappointed with the quality of the product that I received. Firstly, I noticed that when I curled or straightened the piece on the lowest heat setting, it emitted a peculiar burning plastic smell, which was definitely unexpected. Moreover, despite my attempts at styling it in every possible way, the volumizer simply did not hold a curl. I even tried clipping the curls in place and leaving them for several days, but it still didn't work.

Upon further investigation, I discovered that this piece was certainly not 100% human hair, as promised. Instead, it appeared to be a synthetic blend, which was falsely sold as 100% human hair. I have had synthetic blend extensions in the past, and they had the same burning plastic odor as this product. Overall, this was a complete waste of my hard-earned money.

Even when I wore the extension straight, without any styling, the ends separated and looked stringy, giving away the fact that I was wearing an extension. The product only looked decent for the first 10 minutes of wearing it. In conclusion, the Zala one piece volumizer was an absolute garbage, and I would not recommend it to anyone looking for quality hair extensions. Instead, I would advise customers to find alternative hair extension brands that offer genuine, high-quality human hair.

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Zala Zala Halo Hair Extensions Review: Unnatural Color and Poor Customer Service

I recently purchased the halo hair extensions in "honey beach highlights" from Zala and unfortunately, my experience was less than satisfactory. Upon receiving them, I was quite disappointed to find that they looked very fake and had an unnatural, orange shade of blonde. Naturally, I immediately reached out to Zala via email expressing my disappointment and asking for a return label. However, I found it quite frustrating that it took them six whole days to respond to me.

After following up with them and finally being able to attach a return label, I promptly sent the extensions back in their original packaging on April 16th. However, it was yet another six days before I received a reply from them, only to be told that they would not be issuing me an exchange due to the "warranty seal" being broken. I was absolutely certain that the seal had not been broken because I had taken one look at the extensions and put them right back in their packaging.

To put it mildly, I was beyond disappointed with Zala's unethical and dishonest behavior. It's disappointing to me that a company I had high hopes for would not only provide such poor quality products, but would also provide subpar customer service to boot. If I'm being completely honest, I wouldn't even be interested in exchanging the extensions, as the quality is so poor that I wouldn't trust them to give me a satisfactory experience. It's clear to me that the company feels the same way considering they didn't even want to take the extensions back.

Overall, my experience with Zala has left a bad taste in my mouth. I have since issued a chargeback against them with my bank and am hopeful to receive a full refund. Needless to say, I will never be buying hair extensions from them again. I would recommend anyone who is considering purchasing from Zala to give it some serious thought and consider other options before committing to a purchase with this company.

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Is Zala Legit?

Zala earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Zala to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Zala is known for their high standards and safety. If you're thinking about dealing with Zala, it's wise to check how they handle complaints.

Zala has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Zalahair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Zalahair.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Zala as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Zala have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Zala and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Zalahair.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Zala has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Zala protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Zala Fake Hair and Terrible Customer Service: My Experience with Zala Hair Extensions

the hair was absolutely fake. From the look and feel of it to how it behaved under heat, it was nothing like real human hair. I felt taken advantage of and ripped off, not to mention disappointed that I had wasted so much money.

It's also worth mentioning that the customer service was awful. As mentioned, they delete negative comments on social media and ignore customer complaints. When I reached out to them about this fake hair, they were dismissive and unhelpful. It's clear that they prioritize making sales over actually providing a quality product and supporting their customers.

I would absolutely not recommend Zala to anyone looking for hair extensions. There are plenty of other companies out there that are more affordable and actually provide real human hair. Don't fall for their fake social media reviews – do your research and make sure you're getting what you pay for.

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Zala Zala Hair Extensions Review: Poor Quality Synthetic Hair, No Customer Service, and False Claims

As someone who has been receiving hair extensions professionally installed for over 6 years and has even purchased higher quality bundles of hair off of Amazon, I can confidently say that the Zala hair extensions from zalahair.com are a major disappointment. After only four washes, the extensions began to turn into dreadlocks daily and looked even worse when washed. I used an entire bottle of their conditioner and yet it still wouldn't allow me to my fingers through the hair.

What's even more frustrating is that the company has no customer service phone number and will stop replying to your emails. On top of that, they do not honor their guarantee. So, if you're looking for a dependable brand you can trust, I suggest you look elsewhere.

The Zala hair extensions are clearly made with synthetic hair, despite their claims of being 100% human hair. Not only are they melting when straightened or curled with heated styling tools, but the customer service team even advised me not to use such tools on it. This is strange, as any credible company selling genuine human hair should be able to withstand medium heat on a straightener with no problem.

Given the exorbitant price of $400, it's incredibly disappointing to receive such poor quality hair that is fake synthetic crap at best. I'm in the process of disputing the charge with my bank and would advise anyone else to steer clear of Zala hair extensions from zalahair.com. Don't waste your time and money on their overpriced products.

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Zala My Disappointing Experience with Zala Hair Extensions: Poor Quality, Shipping Delays, and Lack of Accountability

When it comes to hair extensions, we all hope for a luscious and flawless final result. I was excited to try out Zala Hair Extensions, as I had heard a lot of buzz about them. However, my experience with the company was less than satisfactory. Firstly, their shipping claims of 2-3 days to New Zealand from Australia are not accurate. My hair took well over two weeks to arrive, which was frustrating, especially since I had paid extra for express shipping.

Once my invisi-tape extensions were installed, I noticed that the hair became rough, frizzy, and matted within just twelve hours. At first, I put this down to the settling process and hoped it would improve after washing and conditioning. However, the hair remained unruly, fluffy, and completely unmanageable. I was very disappointed with my experience so far and decided to reach out to Zala with my concerns. As a solicitor, I was fully aware of my rights as a consumer when it came to product guarantees, but unfortunately, Zala refused to acknowledge these laws and refused to provide me with a refund or exchange, despite acknowledging the poor quality of the hair.

One of the most concerning aspects of my experience with Zala was their disregard for negative reviews and feedback. They have been known to selectively remove any negative comments or reviews from their website and social media pages, which is incredibly misleading for potential customers. I personally had some of my comments and reviews deleted, which only added to my frustration and disappointment with the company.

Overall, my experience with Zala Hair Extensions was far from ideal. From the difficult shipping process to the poor quality of the hair and their lack of accountability as a company, I would caution anyone considering purchasing from Zala to reconsider. It's always important to do your research and read reviews carefully before investing in any type of hair extension product to avoid wasting your money.

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Zala Zala Hair Extensions: A Nightmare Purchase

When it comes to shopping for hair extensions, there are a plethora of options available on the market. However, not all hair extensions are sourced equally, and it's important to do your homework before making a big purchase. Unfortunately, for those who have shopped with Zala Hair Extensions, the experience has been nothing but disappointing.

According to one frustrated customer, their hair extensions were truly the worst they've ever encountered. Not only did they feel cheap and disgusting, but they ended up shedding excessively from day one. The customer spent a whopping $340 on their purchase, and then another $800 getting them installed- only to regret it almost immediately.

After trying two bundles at a time, the customer couldn't believe that all four were garbage. As a result, they're counting down the days until they can replace them with real hair. Despite the frustration they've experienced with the product, it gets worse- when the customer attempted to wash their hair, they found that the color would bleed profusely. After four washes, the water was still grey, leaving all of the customer's clothes, towels, and tiles ruined.

To make matters worse, the hair started clogging up the customer's shower drain, and a plumber had to be called in to fix it. As it turns out, the cause of the issue was nothing but globes of the "nasty hair" from Zala. When it came time to request a refund or a replacement, the customer was denied on both accounts.

Overall, the customer's experience with Zala Hair Extensions was a complete nightmare. They're warning others to steer clear of this brand unless they want to waste a lot of money on a product that doesn't live up to its promises. If you're in the market for hair extensions, make sure to do your research and read reviews from real customers before making a purchase- it could save you a lot of hassle in the long run.

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Zala Disappointing Experience with Zala Hair Extensions: A Review

When I first heard about Zala, I was really excited to try out their hair extensions. After reading a ton of great reviews online, I decided to go all-in and ordered over $300 worth of hair extensions from them. Unfortunately, my experience with Zala didn't live up to my expectations at all.

The first time I washed my hair extensions, they looked completely synthetic. It was really disappointing to see my brand new extensions look so fake so quickly. I reached out to the company to explain my disappointment, but all they offered was a hair mask that didn't do anything to solve the problem.

To make matters worse, when I went to my hairdresser to get them removed, she discovered that they had caused a lot of damage to my natural hair. I was really shocked to see how badly my hair had broken and damaged in such a short amount of time. This was especially surprising to me because I had used tape-in extensions from other brands in the past without any damage.

Needless to say, I won't be ordering from Zala again and wouldn't recommend them to anyone. As someone who places a lot of value on my hair, this experience was really disappointing for me. I take great care to keep my natural hair healthy and strong, so to see it suffer as a result of my Zala extensions was really upsetting.

I've attached a photo to show what my hair extensions looked like after just one wash with their shampoo and conditioner, as well as a photo of the damage they caused. I want others to know about my experience so they can make an informed decision before buying from Zala.

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Zala Zala Hair Extension Review: Poor Quality, Limited Returns, and Frustrating Customer Service

I recently purchased a clip-in ponytail extension from Zala, and I have to say, I was sorely disappointed. Admittedly, I didn't do my due diligence in researching the company before making my purchase, and it was a costly mistake. When the product arrived, I was immediately angry and frustrated with the quality of the hairpiece. It was clear to me that this was a product that someone else had returned, and the condition it arrived in was unacceptable. The box was damaged, there were pieces of random blonde hair in the package, and to make matters worse, there was lint stuck to the Velcro. These issues alone would have been enough to put me off the product, but the problems didn't end there. The stitching was shoddy, and the hair was super thin, so much so that it barely covered my thin, natural ponytail.

Given the poor quality of the product I received, I decided to reach out to the company, hoping that they would be understanding and offer a solution. I was offered the option to send the product back for credit or a replacement, but they refused to give me a refund, which was disappointing. It's clear that the company knows the product is subpar, and they're trying to protect themselves by limiting returns to exchanges or credit only.

Not wanting to deal with the hassle of mailing the product back and risking further disappointment or loss, I decided to cut my losses and move on. Upon speaking to others who have had similar experiences with Zala, it seems that the company has a history of denying refunds or exchanges, even when the product hasn't been used or is in poor condition. This is an incredibly frustrating experience for consumers, and it's a shame that Zala is not more proactive in responding to their customers' concerns.

In conclusion, I would strongly recommend that anyone considering buying hair extensions or other hair-related products from Zala proceed with caution and do their research first. There are reputable companies out there that offer high-quality products and stand behind their products with a money-back guarantee. Don't make the same mistake I did - be informed, and be careful with your hard-earned money.

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Zala Zala Hair Review: Appalling Customer Service and Subpar Quality Extensions

Zala (zalahair.com) has unfortunately received some very negative reviews from their customers, and I too, have had a similar experience. In fact, I have ordered from them thrice, and two out of the three times have been nothing short of terrible. Firstly, their customer service is simply appalling. They seem to have no understanding of the importance of good customer service, and their communication skills are subpar.

For instance, I recently paid for expedited delivery, which promised delivery within 2-3 days. However, it has now been a week and there is still no sign of my order. When I reached out to them to try and resolve the issue, I received a rude response that I should work with the post office. I was appalled! Any reputable company would try to understand their customer's frustrations and offer a more helpful response.

When I asked that I be reimbursed for the expedited shipping, they flat-out refused. They asked me to reach out to them only after I receive my order, but how can I do that when I haven't even received it yet? At a time when good customer service is more important than ever, it seems that Zala simply does not care about maintaining their customers.

To add insult to injury, the hair extensions themselves are not of great quality either. The strands get knotty far too easily, even with minimal use. It's not worth the trouble to deal with their terrible service for subpar quality extensions.

In conclusion, I would definitely never use Zala again and would strongly advise anyone considering purchasing from them to think twice. Even if it costs a bit more, it's worth using a company that offers good customer service and quality products. It's a shame that Zala doesn't seem to understand the importance of customer satisfaction.

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Overview of Zala complaint handling

Zala reviews first appeared on Complaints Board on Apr 25, 2023. The latest review Like their clip-ins! was posted on Mar 24, 2024. Zala has an average consumer rating of 1 stars from 13 reviews. Zala has resolved 0 complaints.
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