Z Gallerie Online Store (ZGallerie.com)no bedroom, no money!

E
This review was posted by
a verified customer
Verified customer

This started the first week in January 2007.

We ordered from ZGallerie.com the Casablanca bedroom set which was the bed, men’s dresser, nightstand and women’s dresser. Total cost - $5074.00

The women’s dresser was a special order that we were informed would take 4 weeks to come in. Then everything would be shipped by freight and delivered inside within 3 to 4 weeks.

8 weeks went by without a single message from Z Gallerie. I emailed the service rep that I ordered the furniture from and he relayed me to their customer disservice department.

First Z Gallerie acted surprised that I did not have my furniture! They said they would look into it with the shipping company and call me back. I had to call them back the next day as they never called me.

I could not get through to the person assigned to my problem so I called the salesperson I started with. He then got me the name of the shipping company and their number.

I then had to call and find out on my own, that for unknown reasons my shipment was delayed by 1 week and they were now “finding” my furniture.

A day later I call again and they have found it and are shipping it to another shipping company in my state. Once there, I would receive a call for delivery. I was told this would happen in 1 week.

The week came and went with no call. The end of the next week I called their customer disservice center played phone tag for 2 days and then was told that the ladies dresser was damaged.

Of course this is the only piece that was a custom order and took 4 weeks just for them to get…

I have heard nothing but – I’m sorry, yes, you are right sir, I’m sorry sir and so on from this group. Their customer service is nonexistent and their shipping company is incompetent.

We are now 3 months out with no bedroom set and I have cancelled the order. When I asked when I would get my money I was told that accounting would have to take care of that on Monday.

I guess they don’t work on Friday’s.

I can only pray that it won’t take 3 months to get a refund but I have a bad feeling that I’ll be spending many long hours on the phone with their customer disservice department…

Responses

  • Ja
    janice scott Dec 01, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I too have a complaint, about a Mammoth sectional I purchased 10/06/2006 and was told it would take 8-10 weeks, I paid 1/2 down cash and waited for delivery and was told I had to come in and pick a new color as the original material was discontinued by the vendor. so this was 10/14/2006 months went by I called several times as I had gotten rid of my old couch when it was closer to my delivery date. I did not get my couch until March, 18 or so 2007. I let customer relations kinow that i was very displeased that it took so long. Lonnie at the Sherman Oaks location made such at my request i wanted to be compensated for the delay and this was done they offer me a store credit or a cash amount. I took the store credit as I broke my glass dinette set table top the day the delivery was made. so I was able to purchase a new table. However, the sectional came with goose down and I asked for the regular material. and to this day I have not rec'd any response except for it had to be ordered as this is a special delivery. so I called on 11/25/2007 and left a phone message to Brittany to call me back and that iwent and purchase some form inserts to put in the couch myself. to this day I have not heard anything back!! I expect to be compensated for this as well, as I was told if for any reason the sectional did not fit or anything to that matter I would lose my money. so I expect the same in return.. I am still waiting for my call back.

    So, if someone will call me and show me that you at lease have some concerns for someone who in the last 3 years have spent over $6000.00 in this store mainly on acessories, my biggest purchasw was the mammoth sectional at $2800.00

    Janice Scott

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