Z Gallerie Online Store (ZGallerie.com) — no bedroom, no money!
This started the first week in January 2007.
We ordered from ZGallerie.com the Casablanca bedroom set which was the bed, men’s dresser, nightstand and women’s dresser. Total cost - $5074.00
The women’s dresser was a special order that we were informed would take 4 weeks to come in. Then everything would be shipped by freight and delivered inside within 3 to 4 weeks.
8 weeks went by without a single message from Z Gallerie. I emailed the service rep that I ordered the furniture from and he relayed me to their customer disservice department.
First Z Gallerie acted surprised that I did not have my furniture! They said they would look into it with the shipping company and call me back. I had to call them back the next day as they never called me.
I could not get through to the person assigned to my problem so I called the salesperson I started with. He then got me the name of the shipping company and their number.
I then had to call and find out on my own, that for unknown reasons my shipment was delayed by 1 week and they were now “finding” my furniture.
A day later I call again and they have found it and are shipping it to another shipping company in my state. Once there, I would receive a call for delivery. I was told this would happen in 1 week.
The week came and went with no call. The end of the next week I called their customer disservice center played phone tag for 2 days and then was told that the ladies dresser was damaged.
Of course this is the only piece that was a custom order and took 4 weeks just for them to get…
I have heard nothing but – I’m sorry, yes, you are right sir, I’m sorry sir and so on from this group. Their customer service is nonexistent and their shipping company is incompetent.
We are now 3 months out with no bedroom set and I have cancelled the order. When I asked when I would get my money I was told that accounting would have to take care of that on Monday.
I guess they don’t work on Friday’s.
I can only pray that it won’t take 3 months to get a refund but I have a bad feeling that I’ll be spending many long hours on the phone with their customer disservice department…