Yodle

This was the letter I wrote to the Vice President of Client Services Erin Brockman...

I am writing you because I am having problems with your billing department that I have been unable to resolve. I cancelled my service with my representative Bryan Heckler on November 14th 2012 via an email correspondence. One of your representatives from customer service phoned me a couple of days later and I explained to her the problems I was having and that I emailed Bryan a couple days prior to cancel the service. I have been getting billed $145.00 per month ever since that cancellation.

I phoned last week to get the issue resolved and the "Manager" was not on duty to credit my acct. So I called again today. Your representative told me I had received a credit for 2 months that i had been wrongly billed for however its 3 months that are owed to me. I met your 30 day notice. I cancelled on 11-14-2012. Being an internet marketting company i would assume you have record of the emails and can look.

You still owe my account $145.00 that you took from me without my knowledge or permission. I would think that a company that made a mistake would fix it without saying i was 2 days too late. You were the ones who billed me after cancelling.

Principal. Its about the principal of the whole situation.

I have filed a complaint with the Better Business Bureau.