I received and email from Yodle and was interested to learn more (but cautious). I coordinated a 45-minute sales presentation (that was VERY scripted) and the presenter was very SLICK...very artificial.
I agreed to sign-up and seemingly negotiated a discounted price (I knew better...the price I negotiated was their standard price...they lead with a crazy high monthly price). then the setup fee was discounted also to $49.00.
Then I was told that I HAD DO (like another reviewer) have everything ($1, 243) billed up front for the 6-month plan (plus the setup fee) because they had given me a discount. In speaking to Joshua, a Customer Servies/Retention Mgr today, he indicated that that is not true. I told him I was further irritate with the unethical practices of their sales person. He kept trying to change the issue and THREE times I had to bring him back to center. THEY ARE CLEVER.
I must note that the entire time Joshua was very calm and very polite.
I was further irriated, however, because when I called their CS department, I had told the rep (who was going to transfer me to a manager, that I had been through enough and I needed him to "coach" the manager to NOT give me some retention or sales pitch, but all I had interest in was cancelling my account (less than 30 days) and getting my refund.
NOTE: I had sent them an email (written) authorization the day after I signed up after reading the Terms and Conditions I received that day with confirmation of them processing my FULL payment. I didn't care for their terms and ultimately felt I could probably spend my marketing dollars better elsewhere so I promptly emailed my sales rep to cancel. Never got the courtesy of even an email acknowledgement, but then started to get voicemails from a rep asking to help with "issues" I was having with my account and that they couldn't cancel it via my email request because of "SECURITY" reasons??? REALLY? This was the same email address your sales person sent me the login credentials for the initial presentation. It was the email address she had been communicating with me via the entire time. My signature line of my emails clearly indicates who I am, etc., etc., etc...TOTAL BUNK!! Also, when Yodle calls you, the name on your caller ID does not say YODLE. It comes up with a local area code (tricky) and you don't know it's them calling. I found out they called cuz I had 3 emails from them over a course of 3 days...so today I call them to put an end to the nonsense. As I shared, I prefaced with the CS rep that I didn't want to monkey around wth their sales/retention pitch. He was great and he got me over to a "SUPERVISOR". Then the HARD CORE RETENTION PITCH started even after TWO TIMES I respectfully asked him to stop and to respect my request. He alledgedly spoke to his director and came back at me with another "pitch" where he presented it like they were doing me a FAVOR at offering to discount my 75% of the original fee charged. I stayed on point, however, and kept bringing him back to center. HE WAS CLEVFER AND RELENTLESS dispite my polite requests for him to respect my requests.
Even after threatening that I was simply going to file a dispute/chargeback with my bank, he still did not give up. He then wanted to validate a charge of $499 for the initial "SETUP" they did that was discounted to $49 when I enrolled. I reminded him that they DID NOT DO ANY SETUP because I sent them an email the 1st day after I signed up requesting to cancel which they acknowledged receiving. BOY THEY ARE RELENTLESS, CLEVER, SNEAKT, MANIPULATIVE, etc., etc., etc.
EXACTLY WHAT I KNEW WOULD HAPPEN AND WHAT I PREFACED FROM THE ONSET AND REPEATEDLY TOLD THEM I DIDN'T WANT TO GO THROUG!!!
I FINALLY got him to agree to a full refund. They NEVER set me up!! They are con-artists and crooks. ANY Business that needs to operate that way (I'e worked for Fortunate 500 tech companies and we would NEVER in a million years take this sales/retention approach)...it's UGLY, it's UNETHICAL; UNSCRUPULOUS to the nth degree!!
I did promptly get an email from "JOSHUA" that I would be refunded in full the $1, 243.00 and would not receive any charges going forward and that my account would be cancelled.
There were SO MANY point of DECEIPT through this very very short relationship that I can only imagine what actual customers must encounter.
BELIEVE the other reviews and STAY AWAY from this company!!