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4.4 1092 Reviews

Yelp.com Complaints Summary

20 Resolved
166 Unresolved
Our verdict: With Yelp.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Yelp.com reviews & complaints 198

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Newest Yelp.com reviews & complaints

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S
3:13 am EDT

Yelp.com Their website filtering for desktop

Hello,

Yelp needs to fix their filtering for 'open now' on your desktop website. When I select 'open now' late at night, for example 12:00am, I want to know what is open now. I do not want to scroll through nine pages of mostly closed restaurants that will be open at 9:00am, nine hours from now..., just to find the actual two or three that are open.

Desired outcome: The 'Open Now' feature to display ONLY restaurants that are open right now, or within 60 minutes or so. Not 9 hours away...

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R
9:25 am EDT

Yelp.com Unhealthy food where I am reporting to the board of health to investigate.

This is a complaint against Yelp not the restaurant for illegal life threatening suppression of a review of a restaurant. Yelp needs to change its ways.

I ate at PJ Harbour Club and wrote a complaint about the bad service, bad food, fabulous views, and most important Board of Health concerns. i.e. that I would be lodging a complaint with the Suffolk County Board of Health. I see that Yelp wrongly suppressed that review entirely saying that it violated its terms of service. I noticed other bad reviews were reported in a special section giving a false impression if you do not read the special section that this restaurant is safe - health wise. This could cost lives! Shame on Yelp and I mean precisely that - shame on Yelp!

I have lived in NYS for many years but sure had overseas assignments too and almost died from food poison decades ago in an upscale NYS restaurant. Several of us ended up in the hospital. The owner thanked us for complaining and the health hazard was removed. Many others became ill and we all ended up in hospital. In my review of P.J. Harbour Club for Yelp, I reported unsafe practices and Yelp did not even publish the review in its suppressed from the main section Sub Section! Yelp cited violation of terms of service. This certainly smacks of favoritism to the restaurant owner. However if you think about it I am doing him a favor by demanding Board of Health Inspection which could possibly save many lives.

Yelp needs to change its policy about Suppressing complaints about a restaurant that contain the phase that "I am requesting the Board of Health to inspect." This could cost lives!

P.S. I have never posted a BAD review on a restaurant reviewer like Yelp before ever!

PPS I will also be reporting Yelp suppression attempts on dangerous health hazards to NYS. Shame! All we did was report we will be asking Health to check out safety standards this restaurant.

Desired outcome: Yelp should post my critique. People have to know there are safety concerns.

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A
5:19 pm EDT

Yelp.com Advertising

They took money from my account without authorization and refuse to show accountability in returning the funds. I have an email from their representative apologizing for their mistake and still 3 days later refuse to refund the said amount... This company is completely fraudulent and will be sued. There is over $1140 stolen from my account and there has been no reprise in returning that money to me...

Desired outcome: money returned

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9:26 pm EDT

Yelp.com Yelp customer service

I had the weirdest experience with your customer service department. I had left a complaint on the phone and Yelp returned a call to me during business hours the phone number was [protected] at 6:43 pm tonight. The person at first seemed concerned and wanted to help by offering me a FREE trial but they said I had to go to this Captcha website to be eligible. I filled out the street lights, and it had plants and then I had to fill out the pride flags which I thought might be odd but OK. Then the next screen was gay porn. I hung up the phone. Then a "Supervisor" from your company called me back at my business and then he claimed I was homophobic because I didn't like the gay pornography that popped up on the site he had me log in to. I find this very disturbing and unprofessional.

Desired outcome: I just wanted my problem handled which it was not. The gentleman who did this I believe should be disciplined.

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4:40 pm EDT

Yelp.com You got the wrong business information. Please remove

I have called to complain about wrong business information. Yelp wants me to buy advertisement. It takes many calls and complaints to make corrections. After a few weeks I have to deal with the same problem. Wrong business information. Someone is stealing my name, customers and good reputation of a 60 year old business. Please make corrections . This is hurting my business at a very difficult time. Thank you for your understanding.
Legit Phone # [protected]
Legit website. www.aladdinlock.com

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12:13 am EDT

Yelp.com Review that yelp has allowed

A restaurant guest left me a review on yelp. They accused me of physically accosting their girlfriend. Everything is on video, and can be proven false. This person simply conjured this up to tarnish my reputation, and potentially get me fired. I contacted yelp, told them this was the very definition of libel, which is illegal. I asked them to remove it, and to reprimand the person who left the message. They told me they stood behind the review, and wouldn't remove it. This is not my opinion against theirs. This is a false statement, which can be proven on our recorded video. Yelp is breaking the law also, by allowing the review of libel to remain on their website.
Bostwick Lake Inn. Left by Andrew K.
[protected]@yahoo.com

Desired outcome: Removal of review, removal of reviewer from yelp, report yelp to better business bearuau

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M
10:39 am EDT

Yelp.com Removal of review

You removed a review for Paul R. Freedman, DMD, dentist in Boston, MA. The review was not favorable -- It was from a...a..., Boston, MA, and stated that people must look carefully at Dr. Freedman's benefits statements for actual work that he performed. This review was removed betwen June 17 and 27, 2021, after I sent a letter to AARP in CA complaining about not receiving statements.

Desired outcome: Reinstate review.

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1:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yelp.com Harassment

They have called me repeatedly for months! I stated with them at the beginning that I was "not interested and please remove my business from your list". They keep calling and today they called and the guy said, "well if you don't want to speak with us to update your information, then we will just block your business from searches".
YELP needs to be charged with Harassment for all of us that they CONTINUOUSLY call and now have started with the threats of blocking our business!

Desired outcome: Our company name removed and to never hear from them again - possibly harassment charges

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AKC52521
Edgewater, US
Jun 25, 2021 11:20 am EDT

Exact same problem here. They insist it is their right to post my business info as I am a "public" business. I continue to get harassing calls on why I won't advertise with them. I just hung up on the latest, he was literally yelling at me. They haven't threatened to block my business yet, but as I have a niche market for my consulting that would not be referring to Yelp for services I provide, it would actually be a blessing. Sorry you've had to deal with this as well.

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J
10:26 am EDT

Yelp.com Parking reservation-no email/pass provided

On Thursday, May 28 2021, I used the Yelp App to access the web site for Pre- Flight parking in Phoenix Az. I successfully reserved for three days parking at their facility on 44th St/E Van Buren for $38.74. However, I never received an email confirmation and therefore, I was unable to print the receipt and bar code to gain access to parking. Subsequently I had to make another reservation directly through Pre-Flight's website . I am asking for a refund of $38.74.

Desired outcome: Refund

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P
2:42 pm EDT

Yelp.com Booked trip

United vacations has been the worst experience ever trying to rebook a cancelled trip due to covid. We are supposed to leave in 1 week and our travel credits haven't been transferred. We had involuntary flight changes resulting in losing a whole day of travel without a discount. I have spoken to customer service on several occasions In the last few weeks including today. No one is able to help after spending 3 hours on hold each time. I asked for a supervisor and was told all supervisors are in a meeting. Imagine that. I guess canceling the trip and losing money will be the only option. Do not use them! They are a joke.

Desired outcome: A call from someone who can actually get our booking corrected and a discount for loss of travel time.

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J
2:03 pm EDT

Yelp.com Reviews about Joyce at Dr. Fleming office

I have reported these as you have asked me today. I want them taken down with my name joyce on it now. It is now becoming a issues when these people are going to my twin sister and yelling at her and calling her names. I am feeling bullied and discrimanted against I am also being harassed outside of my work! Well having my name on there violet my privacy & my familyies priavacy. My twin sister is now having to deal with these people and she doesn't even work for my office! I want these reviews taken down. If I have to abid by hippaa so should these people and not post my name.
Take look at rosa a.'s, rose q.'s, and yecenia t jenny l..'s reviews of kevin fleming, dds. I'm writing you back to let you know that we have taken another look at this review and to clarify our policies as they pertain to cases like this.
Hq: [protected]:you took down or post to our patient regarding changes to the covid protocol's in our office why would you do that I posted that for our patient knowledge and my doctor knew about this post and encouraged to post out updated protocol's here. So I am unsure why you would take that down and not the discrimating & bulling post about me. I think you'll are a* backwards on this sh*. Really took down a note to our patients and parents. That violets yelp rule but not keeping my name off the discrimatory post about me. Really really this just happened to a post about our business. Wow I think you all need to re ready that post it was useful information about our office and office hours plus covid related protocols. Wow you need to really take a look at your company for letting people spill hate and lies!

Desired outcome: TAKE DOWN ALL POST AND REVIEWS WITH MY NAME JOYCE ON THEM

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B
2:02 pm EDT

Yelp.com Yelp doesn't care about data integrity, is a scam

Yelp called me at 7:00 am the day after creating a business page to "help" my finish my profile. Next thing I know, they charge me $100. The next week $180. Then $240 the next. I called for a refund and they insist I signed up for their ads. I did NOT commit to these, and do NOT need them. Disputing with me credit union since they will do nothing for me.

They also don't care about the actual opinion of consumers. I have witnessed too many times where negative reviews on businesses disappear. I do not believe this is because the consumers opinion changed, but because yelp is filtering data and is probably favoring businesses who pay them. YELP SUCKS!

Desired outcome: I demand a full refund

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ChadW
, US
Apr 03, 2022 2:55 am EDT

They did the same with me. Thank G-d, Chase sent me a message asking if I authorized a $413.99 charge, which I obviously didn't. I automatically had my card cancelled. Even if they try to charge my card again, they're out of luck. The card doesn't work anymore.

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J
2:49 pm EDT

Yelp.com Auto repair

Please share this so no other seniors are subjected to this!

Warning friends in Culpeper VA! The Hale Cars Automotive group just charged my 72 year old mother $1112.61 for a rear ONLY brake job. They convinced her she needed new pads rotors and calipers on both rear wheels. I spoke to the owner/ Manager and he was unapologetic and unsympathetic. He Calais that he only deals in the highest quality parts and specifically stated this job did not take them five hours, Yet they charged $101.67 per hour for 5 hours. Per the shop a caliper was seized, and therefore that required a complete replacement for both rear brakes systems. No parts were shown to my mother to substantiate such an massive Bill. His last attempt at a justification was that the customer had to authorize the work. I asked if he enjoyed bilking elderly women. He made no effort to reconcile this egregious example of seemingly predatory practice.

Here are the charges from the receipt.

Brake pads. $127.49
Brake calipers (qty 2) $282.34
Brake rotors. $154.30
Brake flush kit. $29.95
Shop supplies. $45.00
Labor. $508.35
Tax. $32.30

TOTAL $1124.61

Desired outcome: Consumer warning, Seniors

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Z
12:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yelp.com Removed reviews

As soon as me and my business partner try to list our business at Yelp, we start getting calls from Yelp sales representatives to start paid advertising, first we have desided to go with a low budget plan, but later after understanding better how the Yelp advertising works we have decided to postpone it. Soon we have our first customer with a 5 star review and the next customer who have also rated our service 5 star, two reviews at 5 star have Yelp angry I guess, because first they have removed one review and week after they have removed the other review also. If you look at our business now we have 0 reviews and two reviews hidden and not recommended. This is a first time we have to deal with such dishonest business practice.

Desired outcome: Restored Reviews and stop messing with our business

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M
4:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yelp.com Fraud activities

Hello. Your website can be paid off by a business to protect the guilty. Why it that? I have witnessed this several times. My report did not violate any of your rules what's so ever, but you still managed to sensor the review to protect the paying client. Why is that? My name is mandy, and I reviewed my crappy lawyer on your site, and you removed me. Why? I further looked into your site, and you have managed to remove all if the reviews on spraggs law. Why? Why do you hide this firm? How much did you get paid? I will also repost this report when needed. I did not violate any of you ruled, I see the other have not as well. I see all the other reviews have also been removed. Why? How much is mr. Thomas spraggs paying your company? We will begin to investigate yelp and the people being paid off, this is recorded, and will go public. Why do you protect [censored]ty lawyers? You can reach out to me at [protected]@protonmail.com. Rest assured, I will not allow you to put this to rest until I have uncovered all the truth on exactly why you are covering up for mr. Spraggs. Much love, mandy.

Desired outcome: justice

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5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yelp.com Surgical healthcare provider refuses patient access

March 8. 2021 Bay Area Surgical of St. Petersburg, FL is refusing to see patients who can't wear masks. I wrote a complaint on Yelp because my health is at risk. I scheduled and called to ask them if I need to use another entrance or what? I never got that far. When I told her I was calling so the mask was not an issue. She immediately blocked me from explaining the vision and breathing problems. She refused access to my appointment. (made last year), and my doctor will likely never know it so I am taking it far enough that he will hear me. My surgery is affecting my eyesight and my breathing.

The office manager, Olivia was abusive rather than helpful. She said well too bad, you will just have to wait until the laws are lifted! I told he there were no mask laws and I have a right to see my doctor. I was livid when I got off the phone with her and recalled to reach my Doctor and she blocked me. I think she appointed herself my doctor and refused me essential medical care.

Even worse, I need more corrective surgery and was referred to the same place. I will likely be dead before the masking problem stops. I can wear a paper bag over my head as long as it does not touch my face.

I complained on yelp, seeking a solution and was immediately blocked from going to the Yelp site again. Somebody must have pressured them to block me. Now I can even see the site anymore.

Desired outcome: I want to see Dr. Collins and get my sonogram asap w/o a hassle.

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4:42 am EDT

Yelp.com Refuse to post 5-star reviews / refuse to remove 1-star reviews

A client posted a 5-star review it went immediately to "not recommended..."
See attachment shows review put on yelp at 4:48 / screenshot shows it went into not recommended by 4:49. I know they will say it is their algorithms, but that is an absolute lie. I had many clients post 5-star reviews, none of them went to where they were counted. But all the 1-star reviews went into the area where they counted against my star rating, until I flagged them, repeatedly!

I've shown Yelp that the 1-star reviews are an online attack against my company, but showing that eight 1-star reviews suddenly started getting posted over a short period of time. They refuse to remove them.

Desired outcome: Remove ALL 1-star reviews OR BETTER YET, remove my listing from Yelp

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4:36 pm EST

Yelp.com Yelp ads

I agreed to a promo from yelp when updating business information. I did not enter a CC so I did not think they would charge me. Somehow they had access to an old CC from years ago and charged over $500. We still have $450 worth of unused ads but Yelp refuses to provide us with a refund.

Very tricky terms of service bait and switch. Seems to be an extremely deceptive approach, a little ironic considering they are a review site.

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Adam Adona Campbell
, US
Apr 16, 2021 4:44 pm EDT

This same thing has happened to me and my business. Yelp has very shady salespeople. Until I agreed to sign up for the promo and run the Ads I couldn’t get this guy Andrew off my phone, but I agreed because of these Ad credits that I never received. So now that I have an issue, I can’t get him to even return a voice mail because he knows he’s a shady [censored]. I absolutely hate Yelp and do not EVER want anything to do with them.

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2:12 pm EDT

Yelp.com Internet advertising

Tried upgraded yelp ad for a year back in 2017 with mixed results. Couple months ago, a young lady calls me every week for a month, trying to get me to re-start. I tell her no. A young man, Johnathan Goldman calls me from yelp. We agree to try yelp on a trial, temp. basis for FIVE days from the 3rd of June to the 8th of June. At the end of the month, I receive a huge $540 bill for the whole month. After spending hours on hold and sending numerous e-mails, I finally get an e-mail back saying "Too bad, YOU didn't cancel". No where did anyone tell me I had to cancel anything! As for my "upgraded" page, it was never set up. Blatant rip off.

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5:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yelp.com Airfare

I booked a 'vacation package' from Chicago to San Diego, so that I could go see my Daddy at UCSD La Jolla before he suddenly passed away. He passed in his sleep the day
before I was to leave on my very last minute trip. As you can imaging my family and i were going through enough with the untimely death of my father alone. I tried to contact
United Vacations to cancel my trip in time. I spent an entire day on hold with customer service...sometimes given a hold time of up to 4 hours. WHile I was waiting I was
intermittenly sending emails to the customer support email supplied by them. I was trying to do everything right so that I could get my trip cancelled and refunded, since I
would now have to drive to California to take care of all of his arrangements. Not only did the hold time keep increasing, I never got one single repsonse to any of my emails. I
even called United directly only to be told they could not help with the United Vacation issue. To date no response of any sort received. All the while I am mourning my Dad
and trying to arrange his burial as that cost was all on me as well. This was by far the absolute worst experience I have ever endured. So unprofessional. My final call to them
stated I was next in line, yet was kept on hold for 72 minutes. I will not let this go. I will report them to every single agency/bureau until I get my full refund back. I will provide
any documention needed (death certificate, etc). This is the most inhumane treatment I have EVER received and will NEVER fly United again. I am sickened by this behaviour. I
highly recommend that NOONE ever use this United Vacation package. I was under the impression in would be easier to bundle everything, since, keep in mind all I could
thing of was getting to my father before he passed. I have spread the word to many of my colleagues who did use United. I will not give up until I get a FULL Refund. I am
unemployed due to Covid 19, therefore money does not come easy right now!
0

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Update by Kimberly Reye xr#@s
Jun 24, 2020 5:45 am EDT

As a followup I just filed a complaint. I will stop at nothing. I am offended, insulted and beyond frustrated.

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Yelp.com Customer Reviews Overview

Yelp for Business Owners is a powerful tool that helps businesses connect with customers and grow their online presence. With over 178 million unique visitors each month, Yelp is one of the most popular review sites on the web. Here are some of the key benefits of using Yelp for Business Owners:

1. Increased Visibility: By claiming your business on Yelp, you can ensure that your business information is accurate and up-to-date. This will help potential customers find you more easily when they search for businesses like yours.

2. Customer Engagement: Yelp provides a platform for businesses to engage with customers and respond to reviews. This can help build trust and loyalty with customers, and also provide valuable feedback for improving your business.

3. Free Marketing: Yelp is a free platform for businesses to showcase their products and services. By creating a Yelp business page, you can upload photos, menus, and other information to help customers learn more about your business.

4. Advertising Options: For businesses looking to increase their visibility even further, Yelp offers a range of advertising options. These include sponsored search results, targeted ads, and enhanced business profiles.

5. Analytics: Yelp provides businesses with detailed analytics on their page views, customer leads, and other metrics. This can help businesses track their performance and make data-driven decisions to improve their online presence.

Overall, Yelp for Business Owners is a valuable tool for businesses looking to connect with customers and grow their online presence. With its free marketing options, customer engagement features, and advertising options, Yelp is a must-have for any business looking to succeed in today's digital age.

Yelp.com In-depth Review

User Interface and Navigation: Yelp.com has a user-friendly interface that is easy to navigate. The website is well-organized, with clear menus and intuitive search options. Users can easily find what they are looking for and explore different categories and locations.

Business Listings and Search Functionality: Yelp.com offers a comprehensive database of business listings. The search functionality is robust, allowing users to filter results based on various criteria such as location, category, and ratings. The search results are accurate and provide relevant information about each business.

Review System and Credibility: Yelp.com's review system is highly credible and reliable. Users can leave detailed reviews and ratings for businesses they have visited. The platform has strict guidelines to ensure the authenticity of reviews, minimizing the chances of fake or biased feedback. The overall rating of a business is based on a combination of user reviews and other factors.

Mobile App Experience: Yelp.com's mobile app provides a seamless experience for users on the go. The app is well-designed and offers all the features available on the website. Users can easily search for businesses, read reviews, and even write their own reviews directly from their mobile devices. The app is responsive and user-friendly.

Customer Support and Responsiveness: Yelp.com provides excellent customer support and is highly responsive to user inquiries and issues. Users can contact customer support through various channels, including email and phone. The support team is knowledgeable and strives to resolve any concerns or problems promptly.

Advertising and Promotional Opportunities: Yelp.com offers advertising and promotional opportunities for businesses. Business owners can create targeted ads to reach their desired audience. Yelp.com also provides options for businesses to offer deals and promotions, helping them attract more customers and increase their visibility.

Community Engagement and Social Features: Yelp.com encourages community engagement through various social features. Users can follow other reviewers, leave comments on reviews, and even join discussion forums. The platform fosters a sense of community and allows users to connect with like-minded individuals.

Business Owner Tools and Features: Yelp.com provides a range of tools and features for business owners to manage their listings effectively. Business owners can claim their listings, respond to reviews, and update their business information. The platform also offers analytics and insights to help businesses track their performance and make informed decisions.

Privacy and Security Measures: Yelp.com takes privacy and security seriously. The platform has robust measures in place to protect user data and ensure the safety of personal information. Users can control their privacy settings and choose what information to share publicly.

Pricing and Membership Options: Yelp.com offers free membership for users. However, there are additional paid features and advertising options available for businesses. The pricing for these options varies depending on the specific needs and goals of the business.

Overall User Satisfaction and Trustworthiness: Yelp.com is highly trusted and has a strong reputation among users. The platform's commitment to authenticity and credibility has earned the trust of its users. The overall user satisfaction is high, as Yelp.com provides a valuable resource for finding and reviewing businesses.

How to file a complaint about Yelp.com?

Here is a guide on how to file a complaint against Yelp.com on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Yelp.com in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about the key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, and more.
5. Attaching supporting documents: Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution you seek.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide will help you effectively file a complaint against Yelp.com on ComplaintsBoard.com.

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Yelp.com contacts

Phone numbers

+1 (415) 908-3801 +1 (877) 767-9357 More phone numbers

Website

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Most discussed Yelp.com complaints

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