Menu
Write a review
File a complaint
Yard Works Customer Service Phone, Email, Contacts

Yard Works
Reviews and Complaints

Learn how the rating is calculated

1.3 55 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Yard Works Complaints 55

ComplaintsBoard
S
10:43 am EDT

Yard Works Cordless Lawnmower

Hi,
I bought a yardworks battery operated cordless lawnmower. I've been looking for a battery replacement but it is not sold any longer, everything else is in working order so it's frustrating that I have to buy a whole new lawnmower.

Read full review of Yard Works
Hide full review
ComplaintsBoard
M
4:58 pm EDT

Yard Works Dumping wheelbarrow

I bought is wheel barrel a few years ago I need to replace the barrel or cargo area on it The problem is where do I buy this? I works great and I love it. Its easy to use and holds a large amount.The problem is it is rusted out in the corners. That's why I want to buy new cargo or barrel for it. We should be able to buy parts .
This dumping wheel has four wheels with a lock on them. Nice feature .
What can I expect you to do to resolve this problem.

Read full review of Yard Works
Hide full review
ComplaintsBoard
S
10:39 am EDT

Yard Works Watering wand

I have bought 3 long wands since last summer Two of them started leaking and subsequently water burst out of side knobs where the off and on lever is.I now am using the 3rd one that I bought about 2 weeks ago and have used it approx.5 times and this one is starting to leak from the same place. I always keep my receipt but I
I simply can't find it and Canadian Tire will not replace without a receipt. I am beyond mad-please do something for me -I can't afford throwing money out the window. Sandi Greco -me e-mail is [protected]@outlook.com. Phone# [protected]

Read full review of Yard Works and 2 comments
Hide full review
2 comments
Add a comment
L
L
Lisa Harper Searle
Riverview, New Brunswick, CA
Send a message
Jun 07, 2021 1:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’m having the same issue with mine this summer. It’s a couple of years old. Did yardworks do anything for you?

N
N
Nicky 100
US
Send a message
Jul 05, 2020 12:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

You are absolutely right they did the same thing to me even with my receipt and a 5 years warranty on it I was told to deal with the company directly for a 17.00 item so since then I have quit buying at Canadian Tire and I give my business to Home Depot now...they do honour their warranty and a way better customer service. The girl at Canadian tire couldn’t even bother to crack a smile and she looked like I pas disturbing her chat with another employee! Very poor customer service! I keep their card for the gas only...do not go into their store anymore!

ComplaintsBoard
J
12:29 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Yard Works Battery for 18" cordless self propelled lawn mower

Can I get some help with a new battery... or refurbished one for my mower?
I have had to buy 3 so far, and it's far too expensive for me. I really like mower, and
altho it's very heavy, my young helper does too. I have had to store it for about 3 years and use another mower till I can afford a battery.

Any chance of finding one of those old-type batteries? The item number of the MOWER is 270 1241

Thank you
Judi Erickson
1104 East Av. N.
Onalaska, WI 54650

Read full review of Yard Works
Hide full review
ComplaintsBoard
R
7:39 pm EDT

Yard Works Yardworks/canadian tire canada

Purchased a Yardworks Nozzle for my hose. Worked for about 3 weeks then leaked out the side. Took it back to Canadian Tire they replaced it with an identical one. Used that one about Twice same thing. Went back again lady at service desk says do you have your receipt I told her that it was at home but I just wanted to exchange this for a better model as this one leaked again. She said sorry no can dow without receipt even though it had a Two year warranty. She talked to a manager same story. I left the store in disgust as it was only a 20 dollar item. So please note to everyone who buys stuff at Canadian Tire Keep your receipt at hand because no matter the price they need it otherwise they may go under

Read full review of Yard Works
Hide full review
ComplaintsBoard
F
12:11 pm EDT

Yard Works Telescopic hedge shears.

Just purchased these 265-4057 shears for my husband for Father's Day and on Saturday we were trying to trim a small bush. He had snipped off six wispy branches and they wouldn't close all the way. After looking at them I can see no reason for them to stop closing. They come within an inch of coming together. They were working perfectly as this was the first time out of the packaging. Needless to say my husband was less than happy with his gift. I'm left trying to replace this piece of garbage and I have a bush that looks like a child tried trimming it. Why do you continue to put out garbage products even after so many people have complained? Why don't you have a valid phone number and website to report these issues listed on your products? Most reputable companies supply all the needed information especially when they claim they have a lifetime warranty. Very Disappointed in YARDWORKS!

Read full review of Yard Works
Hide full review
ComplaintsBoard
P
12:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yard Works Bloquer 12 amp

I need another bag for m'y yardwrorks bolwer model 60-3856-2, I have forts calligraphie service désolé offert Canadian Tire Who is the main seller store un Canada for this product, they have referred me to another service désolé Shere I was supposed to ne asnwer, they transferred me another Time to yardwrorks parts service désolé to finaly get an email back with the solution that I need to call somewhere else to being able to order the proper bag. The problem is that companie Shere I am transferred for the 4 th Times Do not delivered on Canada.

Is there à eau to simply have à replacement bah for m'y blower?

Read full review of Yard Works
Hide full review
ComplaintsBoard
W
10:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yard Works Yardworks electric lawn mower #[protected]

My lawn mower is only 4 years old. I have a small yard and am a senior so the mower isn't over used. The starter switch broke so I can't turn the mower on. My son opened up the switch assembly box to find that a "plastic" part had broken. I took it to a repair shop who told me it would cost more to replace the switch assembly than the mower was worth. I called the toll-free helpline and was told they only had 10 of those parts left. The part cost $15.00 plus another $15.00 for delivery. Then I would have to pay a flat fee labour cost of $60.00 + tax at a repair depot. I bought this lawn mower on sale for $100.00 so spending another $100.00 to replace the switch assembly, with the same plastic parts (which will break again) is not an option. I feel it was on sale because it was defective so Yardworks wanted to get rid of them. When I checked online for the part, all sites said that all parts were n/a. I will have to purchase another mower, but I guarantee I will never purchase a Yardworks product again. There is no place in my area that even repairs Yardworks . The toll free line gave me the name of a place that does repair them and when I called, I was told that they do not. So it seems that even Yardworks doesn't know who repairs their products. So I guess the phrase "buyer beware" applies here. Next time I will check out the reviews before making a purchase.

Read full review of Yard Works and 2 comments
Hide full review
2 comments
Add a comment
W
W
woofdog
US
Send a message
Jul 08, 2019 7:00 am EDT

Just jump the switch. When you connect the extension cord, the machine will run. Unplug the extension cord and it will stop. Other then that you could install a generic on off switch. I have the same model since 2006. Still works great. Only one question. Where is that mulch plug?

W
W
Wilva MacKinnon
US
Send a message
Jul 15, 2019 9:26 am EDT
Replying to comment of woofdog

Thank you. My neighbour is an electrician and he put the generic switch on it for me and now it works like a charm. I have bought several garden things that are Yardworks and they all break or fall apart. Now I only buy Gardena and have no problems. Garden costs more, but it's quality and Yardworks isn't. I appreciate you're responding to my complaint. Your response was helpful.

ComplaintsBoard
G
8:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yard Works Batterie

I bought a lawnmower 3 years ago and one more used one one year ago so now I have 3 batteries and two mowers and all of the batteries do not keep their charges it is frustrating when you try to be green and the product do not last I bought it at canadian tire and now this is it I will switch to gas this week end first week of june and not at canadian tire I had enough problems.

Read full review of Yard Works and 2 comments
Hide full review
2 comments
Add a comment
J
J
Janie jewabury
CA
Send a message
Sep 21, 2019 11:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have yardwork batteries but the charger no longer works. Where do I purchase a new charger for a 18 volt system?

R
R
R Peco
US
Send a message
Jul 04, 2016 9:32 pm EDT

Bought my yard works cordless electric lawn mower at Home Depot in Illinois in USA and now the battery doesn't keep charge and you can't find a website or anything to get parts for it. Called a number but the girl I was talking to was from Canada and wasn't much help with the problem. Now you can't find any yard works being sold around me any where.

ComplaintsBoard
K
1:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yard Works No receipt to return - broken

Back in May I purchased a yard works gas powered grass trimmer. We used it for approximately 2 months and it quite working. We took it back to the Canadian Tire in Orangeville and they kept it to fix it, and when we went back to pick it up they had lost our weed eater, and gave us another new one to replace the one that they lost, which was just on Monday, August 15th, 2011. When we had it assembled and went to use it, this weed eater also feel apart like the first original one, so when we took it back to the store, the manager wouldn't help us out because we didnt't have the receipt - which they kept when we made the first transaction. The weed eater cost us with tax $155.92. I can't believe that a company like yours likes to take advantage of their customers, especially when the problem is their fault selling faulty products. We also had 3 trips to Orangeville and they could care less about that as well. I have the original box and bar code that it came in, but no no no you have to have the receipt. What kind of company are you running, can you not stand behind your products when you sell them defective! Would like a new WORKING weed eater, or my money refunded. Preferably the last - and will go buy where the store will care about their customers.

Read full review of Yard Works and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Scot Fenn
US
Send a message
Apr 18, 2021 5:03 pm EDT

This is exactly why I go to Home Depot. Canadian Tire is horrible for the return of their cheap products. have two Grass Trimmers with no charger cause they both broke.

D
D
Dan Collins
US
Send a message
Jun 16, 2018 4:18 pm EDT

I think what he's getting at is CT held onto his Original receipt when he brought the first one in for repair.

But Yes!, Yardworks trimmers are JUNK! I Can only guess what the rest of the lineup is like.
It's my first and will be my LAST purchase of Yardworks products .
Period!
The manager at the CT in that I spoke in Keswick to was sympathetic to my issue since and pulled parts off a new one to replace the spool cover that broke on the one I bought last fall.
They Don't Even Carry replacement spool covers...

That said, this spring, I was a little more than an hour since unboxing, assembling and using my trimmer when the spool cover exploded in half.
There should be a warning on all Yardworks tools to say guaranteed until unboxed.

And just now second time using it since replacing the cover, THE SAME DAMN THING HAPPENED!

What do you Have to say for yourself CT?

A: As long as you suckers buy, we'll sell to you?

C
C
camaro92
Burnaby, CA
Send a message
Nov 27, 2011 6:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

You have GOT to be kidding! You BLAME Someone else for YOUR incompetence?
YOU Loose your receipt and it's the companies fault?

ComplaintsBoard
G
11:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Snow blower drive gears have totally stopped working. This machine was recalled the first year that I had it and had the full drive replaced. It has now given out again with not much use.

Read full review of Yard Works
ComplaintsBoard
Y
11:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yard Works Question re: replacement part

I purchased a leaf blower at the east Windsor Canadian Tire store some years ago. I just got it out of the shed to use around the yard and the zipper on the bag literally fell apart. I tried to repair it but couldn't get the zipper tab back onto the zip. I went to the store to get a new bag and they tell me that it was discontinued and they can't get me one. Why buy a product if you cant fix it when it breaks. What do you expect me to do? Must I buy a new leaf blower just because the bag is now useless..The blower itself is perfect...Now what?

Read full review of Yard Works and 26 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
26 comments
Add a comment
S
S
Sylvain Tremblay
US
Send a message
Nov 24, 2017 1:58 pm EST

I bought a leaf blower in a Laval Canadian Tire store a few years ago (5, 6 years and probably more than that) and the bag fell apart.
I called, left a message in the voice mailbox and someone called back yesterday.
24 hours later I had the bag delivered to my door for 28$ all included. Quite happy with this transaction which took less time than leaving this comment.

F
F
Fred9611
CA
Send a message
Oct 28, 2017 3:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

What's the use of going to CanadianTire for service when they have no replacement parts for any of the YardWorks products? Customer Service is nonexistent at the best of times and personnel is usually very poorly trained on the products they sell. I learned my lesson early on and after I had a disastrous experience with product service, I stay away from their stores and use Home Hardware instead. As far as the Yardworks brand is concerned, I found out that they have no idea of what the word service entails! I am trying to get a replacement bag for my Yardworks 12 A leaf blower/vacuum but to no avail. Canadian Tire staff tells you to get back to the company and they tell you in turn to go to Canadian Tire for service and parts. Go figure! Needless to say that I'll never will look at Yardworks products again! The overwhelming amount of complaints warrants involvement of CBC's Market Place!
Fred9611
Waterloo

H
H
Handyman Joe
CA
Send a message
Nov 21, 2016 3:25 pm EST

I bought a [protected] model blower/vac and the bag shredded in no time. I cleaned up my leaves by putting a potatoe sack over it which was a lot of hassle - pinning and unpinning with each bag. I looked at the info on this website and called the # and was surprised to be able to order a replacement for $17.99 shipped to my address. Unfortunately, even though I gave the model #, they sent the wrong bag! Then when I called they said that was a frequent occurance and gave me a phone # that wasn't a 1 800 and told me that was the supplier and I had to deal with them. The packing slip had no usable info for a reference #
Aside from this problem, the connector where the blower tube attaches is plastic and broke after only a few uses. It has to be attached properly or the motor doesn't run. I wedged a stone in it and now it runs but is unsafe because it doesn't shut off if that disconnects.I strongly advise against purchasing this or any Yardworks tools - it just built to cheap and the product support is terrible

P
P
Paul Arthur Richard
CA
Send a message
May 14, 2016 1:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My turn to gripe.. I'm 71 and everyday I get more and more upset with the junk that these CEOs insist on getting made in China and foisting on consumers to make their bottom line look good. Doesn't anybody care about the consumer anymore? I just bought a Yardworks hose cart, on four wheels, and assembled it; when you turn the drum one side ring looks like a drunken sailor staggering down the lane because it was not welded true. Oh it's going back but not before I send a video of this wonderfully made piece of equipment to Canadian Tire's boss man. I'm curious to know just how proud this person is of this junk that they sell Canadians. Cheers all Paul

P
P
Pete2112
CA
Send a message
Apr 13, 2016 11:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

hello everyone..not sure if this reply is good or not but my yardworks bag fell apart also
called yardworks at [protected] and the guy gave me a website www.ordertree.com and under parts enter [protected] for a new bag
shipping and tax was just under $30 CDN

L
L
Les Hamliton
US
Send a message
Dec 16, 2015 12:08 pm EST

I too bought a Yardworks leaf blower and the bag failed in the first year. Luckily I kept the bag from a previous Toro blower which is ten years old and still in great shape. The plastic deflector valve broke off at the shaft to the control knob on my [protected] model blower/vac . Still waiting from Dec 8th for an answer from the company. Sounds like one should stick to names like Toro with a good reputation.

J
J
Jenshere
CA
Send a message
Oct 17, 2015 6:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The fabric on the bag on ours also broke down. There's holes all through it. I wish it was the zipper at least it can be repaired with Velcro 😔

E
E
Ed123Ed
US
Send a message
Sep 26, 2015 5:00 am EDT

My zipper broke as well. Had hardly used this brand new machine I purchased a while back. I tried 2 way tape which obviously didn't work well. I'll give the Velcro idea a try, or I'll have to try and sew a better zipper into the bag. At least this way, the manufacturer won't be getting more cash in after market sales on this product. We're supposed to have consumer protection laws preventing shoddy products from making it to the marketplace to begin with. Why are they not being enforced? Canadian Tire should step up to the plate and make this right. They should be the ones going after this lousy manufacturer. After all, it's their reputation that's on the line as well. Don't give me a 1-800 number to call. You're the one that's representing this product by having it available in your stores! Either replace the unit for free & go after the manufacturer for misrepresenting you to the consumer, or pay to replace/repair the product yourself. Anything else is just poor customer relations and just plain bad business!

D
D
Dennis Beson
US
Send a message
Sep 22, 2015 11:46 am EDT

I bought a leaf blower from Canadian tire last October . I used it 3 times and the third time it gave out. I went and got it replaced and the newest one I have has given out as well . Only used it twice . Why do you people keep selling this garbage

W
W
Wally51
Perth, CA
Send a message
Dec 03, 2014 12:52 pm EST

I just phoned [protected] (Sunrise Global) and ordered a new zippered bag for my [protected], 12A blower/vacuum...delivered to the door shipping and tax in at $31.64...p.s...never had a problem with the zipper only normal wear and tear on the material which is expected.

ComplaintsBoard
S
2:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yard Works No support

Went into Cdn Tire today to get a simple replacement belt for the Auger, low and behold they no longer carry the Belts, ( But I can take it to there repair Depot ) kinda funny that the sales rep didnt tell us the will no longer support the products the are trying to sell... ohya my bad, they still got 20+ of the same macine sitting on te floor...

Read full review of Yard Works
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
5:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yard Works Poor customer service

RE: THE INVISIBLE COMPANY: Yardworks
Mr. Kuntze made the statement that "the Yardworks company seems to like being invisible". If you do a little digging you will discover that in the Trade Marks Journal of the Government of Canada, volume 47, number 2401 dated November 1st, 2000, the trade-mark "Yardworks Canada" was registered (registration number 873, 954) to the Canadian Tire Corporation Limited, 2180 Yonge Street, Toronto, Ontario M4P 2V8. Interestingly enough, the trademark application was made on April 1, 1998. April Fool's, anyone?

Read full review of Yard Works and 66 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
66 comments
Add a comment
S
S
S Sidhu
Maple Ridge, CA
Send a message
Mar 31, 2022 12:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased Yardworks enviro safe I’ve melting salt and it ruined my brand new concrete stairs and finish on my driveway. Both the stairs and driveway were sealed with brock white sealant as well and it still pitted up my stairs as well ruin the colour finish of my driveway! This is unacceptable and you wouldn’t think a product out there would do such a thing considering it’s enviro safe as well!

S
S
Sham Sidhu
US
Send a message
Mar 31, 2022 12:53 pm EDT

I purchased Yardworks enviro safe I’ve melting salt and it ruined my brand new concrete stairs and finish on my driveway. Both the stairs and driveway were sealed with brock white sealant as well and it still pitted up my stairs as well ruin the colour finish of my driveway! This is unacceptable and you wouldn’t think a product out there would do such a thing considering it’s enviro safe as well!

View 0 more photos
S
S
Scot Fenn
US
Send a message
Apr 18, 2021 5:11 pm EDT

Never ever buy Yardworks. Go to Home Depot for customer service. I only buy at CT when I have too. Mostly plants. CT makes such a fuss about returns that I no longer buy anything there. They do not stand behind their products. I bought a Weed Wacker and the charger broke so I stupidly bought another one as the replacement battery was almost the same price as a whole new weed wackier. Now the second battery charger no longer works. Now I have two perfectly good Weed Wackers that I cannot charge. I can no loner find out where to get one as they have changed the model plus I'm sick of throwing my money away on YARDWORKS.

G
G
Graham Hansell
US
Send a message
Oct 03, 2020 10:43 pm EDT

Found this post as I was typing the following into Hellopeter.com. Yes the Invisible scam company, Yardworks. The even larger scam company for selling fake warranty products - Canadian Tire!

MY STORY:

These products are sold mostly by Canadian Tire but probably elsewhere too. I purchased a Yardworks 160cc gas lawn mower last year August (2019) from Canadian Tire in British Columbia, Canada where I live. The lawnmower comes with a 3 year warranty which Canadian Tire won't honor if the date you're returning the item is more than 7 days. So the lawn mower worked well for the first couple months but I had an issue getting it to start this year. I was told by my local Can Tire (where I bought it) that its not their problem and I must take it up with Yardworks. Yardworks claims that the motor is a Honda motor and Honda will repair the motor as the machine does not start. Husquavana are a local Honda agent who refuse to honor this work or warranty. Honda themselves have told me numerous times they will not repair a machine purchased from another store, that has another manufacturers warranty.

I have called Yardworks customer service so many times to ask how to get this fixed and resolved. Each time its a different story with empty promise. I to this day, cannot get this lawn mower fixed under warranty, therefore I was sold a product with a warranty which no one will honor, including the manufacturer.

I've been given the run around for months now and actually purchased another lawn mower. I have a case number with Yardworks and they have not contacted me in a couple months. The last call I got was someone who said they promise they will assist me and when I explained the run around I've had, never called back again. To this day, never heard a thing. Disgusting service from Yardworks and Canadian Tire for selling product which lies to consumers about warranty and after sale service.

C
C
ct garbage
CA
Send a message
Jun 22, 2020 11:30 am EDT

I also will join this list when I was a kid they called it crappy tire now I know why bought a yardworks hose 75 ft it lasted two day and busted also bought the srayer total value 80.00 dollars
it broke on the second day we are buying millions of dollars worth this crap we should start a lawsuit against this store for selling us garbage if a million people bought the 70 dollars hose Canadian tire made 70 millions dollars of off selling complete garbage they should be accountable

I
I
Indy Sanders
US
Send a message
May 24, 2022 10:57 pm EDT
Replying to comment of ct garbage

I agree with you in regards to pretty much everything going to shyte IF you buy it from Canadian Tire, smh. And their customer service is just atrocious, don't even know how they're allowed to get a way with all their underhanded bs sales pitches, along with their trusted and true first day training for the gaslighting of their trusting loyal customers, if they push back against the insanity/idiocy of Crapadian Tire.

N
N
Nabil Gamal
US
Send a message
Jun 28, 2019 4:05 pm EDT

This company does not just need a bad review. The issue is much worse than this. Can you imagine a lawn lower under warranty and it stops working after just one time usage. The service by Canadian tire is just ridiculously miserable. It is a real shame that this company is called Canadian. It is a shame for all of us Canadians. I am being completely robbed off by these people. The machine does not work, they tell me there was not a drop of oil though there were. You pay $30 in order to take your machine back though under warranty. Next time after using the machine once, it does not work, they tell me because too much oil! and pay $30 to take the machine back, though it is under warranty. Use it only one time again, and the machine does not work bring it to them they told me it is because bad gas! though the gas was fresh from the station and pay $30 to get your machine back. These people are robbers and it is a real shame that the company is called Canadian by all means. My worst of the worst experience I had to get into in this country

F
F
Fabulus333
US
Send a message
Jun 17, 2019 11:57 am EDT

Yard works as a company is beyond horrible! They sell garbage tools and lawn equipment that they know will never hold up so they attach a lifetime warranty label to the packaging knowing full well there will be no warranty given. Bought a pair of telescopic hedge shears for my husband, after using them for literally six snips they will not close all the way! Looking at them it doesn’t make sense why they aren’t closing. I looked for a number to call here in Ohio and they don’t give a contact number or even a legit website. It sends me directly to a store in Canada! How are they supposed to help me? Oh right..they won’t! Taking this piece of trash back to Menards and I Will Be Getting My Money Back! Not without informing them what junk Yardworks is!

F
F
Fred Wright
CA
Send a message
Jun 07, 2019 9:25 am EDT

I purchased a Yard Works 24 volt Lithium-ion battery charged grass trimmer. I'm no one bit impressed with the charger unit. The issue is that after about a year use the very light wire connections on both ends of the charger and so small and fine that with and bending what so ever the fine wires brake when the enter the charger unit and as well the wall unit. Now with the wires broken they are sorted out and the charger no longer works. Not to mention the fact the price of a new charger is out of this world, it would be cheaper to buy a total new unit. The sad thing is I just paid $60.00 for a new battery to have as a back up. On for the trimmer it works great if I only had a reliable quality charger. you can respond to me at fredright@sympatico.ca I look forward to hearing from you. Thanks in Advance.

View 0 more photos
I
I
Indy Sanders
US
Send a message
May 24, 2022 11:38 pm EDT
Replying to comment of Fred Wright

Did anyone ever get back to You about Your grass trimmer?

M
M
mary curie
US
Send a message
May 12, 2019 8:12 pm EDT

have ayard work edge trimmer, battery doesn't charge talked to looked at Canadian tire web site so the battery phoned all stores they said they don't have it, and another store said we don't carry it, shame on candida tire.
tried find what is yardworks compnay's web site no existence at all shame on you jimmy glass ford

U
U
user1712357
US
Send a message
Aug 15, 2017 2:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yard Works (Richmond, VA) is the absolute worst company have ever encountered. Over the years, I have spent thousands of dollars on their products. I will never use their products again. Too many other options. I believe they will be going "out of business" soon. I will do all I can to ensure federal civil service personnel know Yard Works for what they are with regard to customer service - zero!

ComplaintsBoard
D
9:44 am EDT

Yard Works Tractor is garbage!!!

I purchased this yardworks tractor in June of 2004, with the 4 year extended warranty. At the time I was told that this was one of the best riding lawnmowers available at canadian tire. I paid $1799.00 plus GST for it.In September of 2004, the transmission blew on the tractor. It was under warranty, so it was replaced at the time the tractor had only 25 hours on it. I had to argue with the service team, they made me wait 3 weeks for an answer and a month to repair it. The following year, july of 2005 the second transmission blew on the tractor, the tractor had 60 hours on it at this time. I had to argue, and explain that the tractor is under warranty I waited 3 weeks for an answer and it took them another 3 weeks to put in the 2nd transmission. I also asked if they could replace the lawn mower because it was only a year old and this was the second transmission put into it, maybe it was a faulty machine. They refused. When I got the tractor back, the service team at Canadian Tire blamed me for the transmissions going for misuse of the tractor. (I only ever used the tractor to cut grass and nothing else) The tractor has never ran the same since, nothing but problems...belts breaking, not cutting properly...For the last two years I have fought with Canadian tire over this tractor, they say there is nothing they can do. We have had new owners in and out of the store almost rapidly and they always tell me there is nothing they can do about or blame the old owners and say I have to clear it up with them. Or I have been told to phone yard works and I have and yard works tells me to call Canadian tire! Just one big run around game. The day that my warranty ran out the third transmission blew.(the tractor only has 200 hours on it! In my personal opinion do not ever buy any kind of riding lawnmower through Canadian Tire unless you want to buy garbage and have a permanant and very expensive lawn ornament in your yard.

Read full review of Yard Works and 18 comments
Hide full review
18 comments
Add a comment
V
V
Vic Leutschaft
Dryden, CA
Send a message
Jan 20, 2024 10:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a new snow scoop this fall. We have had very little snow this winter, so haven't used the snow scoop very much, but the four middle rivets that hold the bottom part of the scoop to the metal edge have fallen out. The company should check their quality control for fastening the metal blade to the plastic scoop with rivets.

View 0 more photos
S
S
shazbot12345
Chateauguay, QC J6J 2K1, CA
Send a message
Aug 02, 2023 2:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have used this barely one season and the charger has stopped charging. I know they have a life, but this seems very short.

Purchased at Canadian Tire, Chateauguay on June 30, 2022

Class 2 Battery Charger

intertek # 3026035

CAN ICES-1/NMB-[protected]

Serial # 05 4920

View 0 more photos
H
H
Harpreet Sethi
Surrey, CA
Send a message
Jun 28, 2023 1:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My lawn mover is not working. June 18 2023 I was trying to used it but it’s not start. I cleaned its spark plug & air filter but it’s not start. Pls solve my issue as soon as. Thanks Date:- June 18 2023 , Purchase order #:- [protected], San code:-0313200986ZN, Seriel #:- [protected], store address:- 7878 Scott road surrey V3W-3N2.

S
S
Sunflower garden
Hamilton, CA
Send a message
Jun 25, 2023 6:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Only a few months old. Hose is splitting and water coming out of sides of hose.

I am sure this is a one off. This Jose was expensive.

Please replace it.

Canadian tire won’t let me return with out receipt or original packaging.

Who keeps that ?

J
J
Joe Werner
Montreal, CA
Send a message
Jun 06, 2023 9:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Used my new hedge trim last year, this year i charged the battery pack, it showed it was charged, yet the device was not activating? is this product made in china? i am so disappointed in yardworks as i have been telling all the neibours on our street about this unfortuante event?

S
S
SABRINA27
Chambly, CA
Send a message
Jun 06, 2023 11:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good morning ! I just bought the 4wheels hose cart today may 30th 2023 but the sign of your logo is upside down so it is not possible to hang the end of the hose! What do I have to do ?!

S
S
Spider@1954
THUNDER BAY, CA
Send a message
Dec 11, 2022 12:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Greetings have an Ergonomic Snow Pusher 21" shovel bought in 10/30/2018 had one replaced two years later the issue I have is the handle split call CTC they laughed at my request for a handle not a total replacement, can u help me out with this issue?

S
S
Sherilyn McCulloch Tucker
US
Send a message
Aug 01, 2022 4:55 am EDT

23July2922. This garden hose was $49.99 and I bought it in May of this year from Canadian Tire and it has 2 splits in it. I thought I was buying a quality product and it has failed terribly.

J
J
Jeffie P
CA
Send a message
Nov 02, 2019 3:23 pm EDT

Product packaging says 2yr warranty.My Receipt is dated 08/05/2018. Staff says I am out of luck.How can we fix this . Never had this problem in the past with these gloves.

View 0 more photos
I
I
ill-treated
CA
Send a message
Oct 02, 2013 5:34 pm EDT

Yardworks and the new style Briggs and Stratton OHV engines are garbage! My tractor is less than 4 years old and it uses almost as much oil as it does gas. Belts break -things fall off and it blows noxious smoke all over the neighborhood B and S engines used to be bulletproof but no more. Can Tire need to find a new supplier for ride-on mowers or quit selling their junk mowers alltogether. Yardworks and Briggs and Stratton
NEVER AGAIN !

Overview of Yard Works complaint handling

Yard Works reviews first appeared on Complaints Board on Jul 5, 2008. The latest review Pneumatic Garden Cart wheel was posted on Jun 28, 2023. The latest complaint No receipt to return - broken was resolved on Aug 19, 2011. Yard Works has an average consumer rating of 1 stars from 55 reviews. Yard Works has resolved 4 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Yard Works Contacts

  2. Yard Works phone numbers
    (613) 227-5059
    (613) 227-5059
    Click up if you have successfully reached Yard Works by calling (613) 227-5059 phone number 8 8 users reported that they have successfully reached Yard Works by calling (613) 227-5059 phone number Click down if you have unsuccessfully reached Yard Works by calling (613) 227-5059 phone number 8 8 users reported that they have UNsuccessfully reached Yard Works by calling (613) 227-5059 phone number
    (613) 831-5059
    (613) 831-5059
    Click up if you have successfully reached Yard Works by calling (613) 831-5059 phone number 1 1 users reported that they have successfully reached Yard Works by calling (613) 831-5059 phone number Click down if you have unsuccessfully reached Yard Works by calling (613) 831-5059 phone number 6 6 users reported that they have UNsuccessfully reached Yard Works by calling (613) 831-5059 phone number
  3. Yard Works emails
  4. Yard Works address
    6 Laumann Court, Stittsville, ON K2S 1V9 , United States
  5. Yard Works social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
Yard Works Category
Yard Works is ranked 49 among 73 companies in the Garden and Landscaping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Yard Works working hours

Mon Closed Tue 0:00 am - 0:00 am Wed 0:00 am - 0:00 am Thu 0:00 am - 0:00 am Fri 0:00 am - 0:00 am Sat 0:00 am - 0:00 am Sun 0:00 am - 0:00 am