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Xoom Customer Care Service

Xoom Corporation

425 Market St. 12th Floor
San Francisco
United States - 94105

Customer Support Phone Numbers

+1 415 777 8690 0 0
Xoom.com allows you to send money worldwide in 31 countries from your computer, tablet, or mobile phone. The company is a pioneer in the digital money transfer market, providing consumers with an easy to use, cost-effective and safe way of sending money worldwide.

Xoom Complaints & Reviews

Xoom / not secure and fraud

Shadwa on Aug 30, 2017
Kind of absolutely unsafe. I used them for making payments to stores in different countries. Amounts were never huge, 50-100 dollars usually. A month ago they charged me a huge amount to the store I transferred recently. 2000 dollars. Two thousand dollars, folks!!! Why? Because their system wa...

Xoom Corporation / Transaction cancelled many times

patricia007 on Sep 6, 2016
I called 20 times and they hold me many times, cancelled transactions in 1 minute and person was very rude, will not use your service any more and I will not tell my friends to use either. I am a old lady and I never saw an American Company act in this manner for anything. Xoom asked me...

Xoom.com / Cell phone recharge purchase processed as cash advance

ARM R. (A.R.F.) on Aug 17, 2016
Xoom.com processes a cellphone recharge as a cash advance, (instead of a service purchase), creating a cash advance charge with the credit card used for the transaction. Before trying the service for the first time, I phoned Xoom.com customer service department to confirm the transaction...

Xoom / Never Use XOOM

Alapati Sudhakar on Jun 29, 2016
Xoom cancelled my transaction due to not meeting their regulatory and compliance policies. They didn’t even informed me via email or text message about the cancellation. They even cut the money from my checking account and then they kept with them for 5 days to return. I called Customer Care...

Xoom Corporation / funds transfer US to Mexico

Jay Walker on Apr 16, 2016
They advertise cash transfers in 15 minutes. The money has been taken from my account electronically - no check, no credit card, no debit card. But they say it will take them an additional 1 to 4 days to "process your payment." They referred to the ACH but I don't see how the ACH would be...

Xoom Corporation / funds transfer US to Mexico

Jay Walker on Apr 16, 2016
They advertise cash transfers in 15 minutes. The money has been taken from my account electronically - no check, no credit card, no debit card. But they say it will take them an additional 1 to 4 days to "process your payment." They referred to the ACH but I don't see how the ACH would be...

Xoom Corp. / I had $184.99 taken from my bank account, I had never even heard of xoom, I don't know how this happened!!!

Reviewer88075 on Dec 15, 2015
I just checked my bank account & $184.99 was taken from Xoom, I never heard of this company, I looked it up & found out it is a money transferring Corp. I haven't sent any money anywhere, I am on a fixed income & it's Christmas time, I'm watching every penny to survive. I don't know why my...

Xoom.com Money Transfer / False advertisement takes days to deliver

Truth2u on Apr 21, 2015
I had seen the ads for fast and within minute delivery for money transfers. This is false because I sent money to be delivered for the next day and it will take four (4) business days to be delivered!! Here is their next day message when I did a tracking transaction: Authorized on: April 20...

Xoom.com / Normal clearing process

n3veragain on Nov 27, 2014
I've been a loyal client for almost a decade and I loved how fast and efficient they usually are. There was a family emergency that I need to send home money for and it didn't went through. I called Myra and she said "your transaction is undergoing a normal clearing process" I...

Xoom.com / Don't deliver 24/7

Frustrated client2 on Nov 3, 2014
Cash Delivery system of XOOM.COM is very unreliable. Rush hour delivery of 4-6 hours stated in their website is not true. This happened already to me twice. I made a transaction yesterday and right now, after 23 hours the money is still undelivered. The destination is just in Cubao area...

Xoom / Fraud

Paul Rey101 on Jun 26, 2014
Xoom is working with a group who is committing fraud in the Philippines. I was solicited to buy a product that turned out to be a fraud and they use Xoom for the transaction. I asked Xoom for assistance they refuse to help mean in any fashion which led me to believe that they were involved...

Xoom.com / Fraud promise

Rodel13842 on May 26, 2014
I did sent money to Canada. 6 days past. Money still not deposited to the Canadian bank. Routing and bank account numbers are correct. They just keep on telling Canada take longer time.. They did not explain that while making the transaction. I am here in the US.. There is no excuse if they...

Xoom / Money

Christopher51 on Apr 14, 2014
After using XOOM for years to send money to friends in the Philippines I was told my account was cancelled because I broke their rules by sending "DONATIONS"! I am not sending donations I am sending some friends money from my Ministry! I receive donations from people in the USA to HELP...

Xoom Money Transfer / Beware of unanticipated fees

dm_mtnview on Mar 27, 2014
I used to think Xoom was an amazing service - at least up until I had my first experience with them. I transferred $2999 to my family outside the US using Xoom on March 19, 2014. The transaction ID was: X061xxxxxxxx3230. The good news is that the money did transfer in a timely manner. Bad...

Xoom.com / Delay, poor customer service

armz724 on Mar 11, 2014
I sent money thru xoom.com on march 6, until now, 4 days into the transaction, it hasn't arrived to it's recipient yet. I spoke w / 2 different customer service agents & both gave me the usual customary answer: there partners in the philippines are experiencing a technical...

Xoom.com / Money not credited to recipient account

erupama on Jul 8, 2013
I transferred money from XOOM.COM on 1 july 2013 and today is 7th day but money not credited to recipient account. I transferred earlier with xoom and received the money in 1-3 days. I contacted customer care of xoom and they are asking for recipient bank statement. When I provided bank...

Xoom / Cancellation Transaction/Refund

XOOM is a SCAM!!! they like to ripped u off!!! POOR CUSTOMER Service. They cancel my transaction with the amount of 200 dollars and I spoke with the representative on thw phone that I will expect to get my refund in 2-3 business days. What happen!? Xoom just take my money and did not...

Xoom / transaction charged even after cancellation

AZmona on Dec 27, 2012
Hello There, I am very upset with the Xoom customer service and specially with your transaction cancellation process. I have made two transaction last week on 12/22/2012 on 11:17pm and 11:21pm for an amount of $147 and $149.99 respectively. Here are the transaction ID: X061841740709466 ...

Xoom.com / User Agreement

riotme2000 on Dec 14, 2012
I have been sending money using Xoom.com starting this year. I've been pretty impressed with how fast it works. I've received $55 for the Manny Pacquiao fight when I did my first transfer. I have already sent money to the Philippines for almost 20 times afterwards. I've even...

Xoom / NOT the least expensive/Rude customer service

ffkling on Nov 29, 2012
Go to viamericas.com for the lowest cost provider with friendlier service. Compare and see for yourself. I offer this rec. because of the terrible experience I had with these people. If you try to minimize fees by sending larger amounts they close your account. Why? Because they prey on the...

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