XenonHIDs.com

I contacted Xenonhids.com on 12/12 @ 5:50pm explaining that one of my LED fog lights had failed. I went through all the testing and filled out the RMA form for a warranty replacement. On 12/16 @ 1:42 pm I received a response from the company telling me the bulb was no longer available and offering a driver although one is no good without the other. I responded 12/17 11:34am that this option would not work and would like to come up with an option since one of my main reasons for purchasing this was the lifetime warranty. I received a call from them 12/18 saying that the kit I had had problems and was discontinued. They were willing to replace my kit with the new one they were offering at no cost and approved my RMA # XH51167. I asked for this to be expedited I would purchase the kit and then send my old kit back per the RMA for a refund on my CC. I purchased as soon as we got off the phone on 12/18 with 2-3 day shipping. I did not receive any info other than order received on 12/18. On 12/25 I noticed two charges to my CC on for the order total and then another for $0.82 that I did not authorize. I tried to contact them about this on 12/26 and could get no help from the chat, no phone answer either. I then received an email with a USPS tracking # but from a NY address and on their website it says all products ship from CA? I have since tried emailing them, calling them, and using the chat option at least 7 other times. I have been told by the chat they have escalated the problem 3 different times. I see on the emails that they respond within 1-2 days. I have no responses as of 1/8. I'm very frustrated about this. I have bought many products from this company and never had these type of issues. I told them I felt as I was now being taken advantage of and felt I had to contact a 3rd party to help.