Xcel Energy – Page 7

I recently rented a home. I called X-Cel on thursday of last week to have service turned on. The representative told me that I would have to send in my lease agreement and photo id before they could do this. I was a little annoyed (I'd never had to do this before) but if this was their policy then there was nothing I could do. They told me that it would take 2 full business days to review and since I called mid day on thursday they couldn't guaranty service till monday. So I take off work for the day expecting to have electricity and be able to finally move my things into my new home. I called X-Cel this morning to make sure everything was good. The lady that answered informed me that my rental agreement had not been viewed yet and X-Cel would call me when they were Ready to turn on my power. I explained that I had been guaranteed service today, and she said we don't guarantee anything. I called again at 1:00 pm because I was tired of waiting for a call, and I didn't want to waist an entire day. The man I spoke to this time informed me that I never had to send a copy of my rental agreement or id in the first place. Seems this policy is for accounts that have been shut off due to non-payment. He told me sometimes the Reps get confused. Of course I was Very annoyed knowing I could have had Electricity this entire time, but I was nice because at least I was now talking to someone who was going to fix the problem. He apologized and told me he would start service today. I asked twice just to make sure. "So I will have service today?" and both times he said "yes", and I wouldn't have to be there. So I got busy doing other things, and when I noticed it was 20 till 5 I headed to my new place. Excited to finally turn on the air conditioner in this 100+ weather. When I got there I wasn't completely shocked to find there was still no electricity. So I called again. The girl I talked to this time must have been the same as the first because she kept repeating the same thing "We don't guarantee service" Getting annoyed I got off the phone and literally prayed I'd see the X-Cel truck pulling up any minute. At 10 till I called again. This time I spoke to a woman who sounded as if she'd had the same day I'd had. She was Very rude from the very beginning. When I told her that I'd been guaranteed service today she gave me the same answer as the others. I told her about all the hassle I'd gone through trying to get electricity turned on, and how hot it was. I told her I'd been waiting to move into a house for 5 days because their people didn't know what they were doing. When I was done, and in the deadest voice you can imagine she says "I'm sorry you had to go through that, but it doesn't change anything." Then I asked to speak to her supervisor. She says "Ma'am I've been working here for 13 yrs". I said "That's nice, but I'd still like to speak to your supervisor" In a overly sweet voice she says "Sure thing ma'am I'll have them call you tomorrow." If there was ANY other electric company in this area They would have my business!

Daily the electricity goes out forcing resets of all devices on a daily basis. Being rural should not mean rhat you have to deal with poor quality service. If the lines are that bad fix them. This has happened for years now and the excuse is always they are working on it. Security systems rely on consistent electric service as well as household functions. Excel should be ashamed of this type of service. It matters not how nice the people are that work there. Poor quality is poor quality.

TO THE MAN,
Reading all of these comments it's just a shame that there are NEVER any replies to them. I mean I realize it would be a pack of lies but at least add a PR person to your staff to at least respond to us bottom feeders who mean nothing to you. We KNOW you have enough of our money to hire one! Then again, I'm not one bit surprised as I lye here in triple digits sweating my a!s off bc they are so busy they can't ever get anyone out here to turn my electricity back on although they had no issues turning it off bright & early this morning! I paid the extra $67 due to their mistake they won't admit to not even an hour after it was turned off & noone at this place gives 2 dueces about any customer. Xcel is a monopoly in this town & to my knowledge I thought a monopoly was illegal! I'm sure MR. CORPORATE GURU GUY isn't sick sitting in the heat or freezing to death with several autoimmune disorders. I'm sure his children don't go without electricity & have to sit in a hundred degree home just waiting for the electric guy to come so he can open the fridge & eat the $400 of groceries that were bought last night that will be ruined. I'm sure his animals aren't suffering. Come on people learn how to treat customers like human beings instead of a number. How do you all stay in business running it like this? I read through these comments & it's just so sad what you all do to good people! You're time will come as I always say bc know this karma is a [censored] & you guys have a wave of it coming your way! I'll pray for each & every one of you!
Sincerely, forced XCEL energy customer aka noone that matters! Amarillo, TX 79121

I contacted Xcel to state I needed to cancel my account and also stated I didn't need my service transferred because I was moving to Colorado Springs and its a different service provider. I was billed for a month of service after my move. I called and stated this and Xcel doesn't care. They state they have no record of the call therefor they can not do anything. Because technical issues never occur, right? I called back to let them know I am not paying this and asked for my bill between 03/11 and 03/22. They stated they couldn't give me that info. They will not allow my landlord to call or provide documentation of my move either. I have tried to escalate the issue and they will not speak to upset customers. I also didn't receive any bills from them for the month of April. I received a bill at the beginning on June stating my account was overdue. When I looked they are charging me through the end of April but that was less than obvious by the one page bill I received so I had to hunt down the info in my account which is also not easy to read. I want to pay what I owe and move on. I would like to provide written proof from my landlord of my move date which is actually 03/24 (I mistakenly stated it was 03/22 as that was the date I closed on my property).

June 6, 2019

FROM: Peter Hanna
RE: Electric Service at 1331 S. Ave. I, Portales, NM
Acct# [protected]

Approximately two months ago, I tried to get electrical service started. When the Xcel Energy technician came out, he said that we needed to get all the equipment up-to-date. We had an electrician come out to do necessary repairs. When the job was completed, the electrician tried to contact Xcel Energy to get the service reconnected. He was unable to reach anyone that could help him. Since then, I have called Xcel Energy several times to try and set up service. I have spoken to many CSRs and been transferred many times. I have not spoken to anyone who could actually help me. And no one turns my calls. We still have no service, no call back, nothing. This is very frustrating, and there is no office here. Please contact me or my assistant to set up time.
Peter Hanna [protected]
Lynn Willhite [protected]
[protected]@gmail.com

Thank you.

The driver of vehicle D2615 failed to use his turn signal 4 times in a row I managed to snap some pics as well for proof. We here in Colorado require turn signals at all times as like all states in the USA. I thought you'd want to know of these issues to help keep our streets safe. I'd hate to see corporate get sued for an accident. We already have bad enough problems on our streets and for a multi billion dollar company this is an outrage. Your employees need to be safe on the roads period. Thank you in advance.

Excel Energy came out to our home today and turned out gas off between 1 and 3PM. They had no reason to do so, and did not inform myself or my family at all. My pregnant wife and 2 year old son came home to a freezing house at 4. We've called Excel customer service 4 times in the last two and a half hours, with no help. They keep stating that dispatch said "they will be there sometime tonight". In the meantime, my wife and son are trying to keep warm with space heaters. Excel has denied that they would do this, but I have had 3 different neighbors let me know that they saw excel energy at our gas meter, then knocking on our door. We are now the only house in a 2 block radius that doesnt have gas. There has to be something that I can do? I CANT believe that Excel energy can turn your gas off and leave your family without heat on the of the coldest days/night in the last two decades...

WE JUST NEED SOMEONE TO COME OUT FOR 5 MINUTES AND TURN THE GAS BACK ON

Jason

Excel energy is now constituting a nuisance regarding their billing for heating gas. I think we have to change our furnace to electricity with city of north Saint Paul. Because while our electricity remain ok through the winter month at $72, excel keep increasing the the cost of gas for 5.25/day to 6.45/day making a total $214 for the month. We have got a fair winter and this time last year we only $113 for the same gas which really unfair.
All this is just to pressurized us to their unfriendly programs they tend to spread higher payments all through the year.

My lights was turns off while I was at work and it 16 degrees outside. So when they turned them off I called and paid for them right away. My son said a man can turn them on and he said he will be right back and never came back. He was white we are black. I told them I a baby in the house and the temp is still dropping. Derrick the excel operator just said yep. I hope to god karma bites his [censored] asap. Why must people wait 24 hours to get their [censored] back on after they paid. In the dead as winter. Cutting people light off for that little piece of change.

I don't understand why, it didn't take a special crew to disconnect my electricity, but now after I got the bill paid in full, and it has been over two days, since I paid. I keep getting told my electricity would be connected by now. But then when I called again earlier this evening, I was put off again, and told I have to wait until this supposed trouble shooting crew is done fixing customers power outages. And now I have to wait until Monday. So I guess I am not a good enough customer to be valued, and get prompt service. Oh but Xcel had no problem coming out and disconnecting my electricity right away. But when it comes to connecting my electricity, they want to keep jerking me around. So is Xcel ever planning on connecting my electricity, or are they just going to keep stringing me along, ? I am glad that they find it amusing to keep leading me on. So on Monday, what r they going to tell me. What that I have to wait until whenever they feel like it. Well thanks for nothing. I hope you guys are getting a good laugh, at my expense.

Hi,
I have recently moved to a new residence and for the first bill, I was charged a bill that was high. I called customer service couple of times and they mentioned they will come out with a solution. I spoke to a person today called Neal who was the supervisor and he was ridiculously rude and unhelpful. He was very rude to me and even after I mentioning to him that I have been calling as one of your employees had mentioned that you will help me, he was still rude and unhelpful. I really want someone to call me at [protected] and raise a case against him since he provided the most disgusting customer service ever anyone can receive. I even mentioned that this is not the way you speak to a pregnant lady like and he was still rude and unhelpful.

I had paid electric bill but did not call in time to give confirmation of payment. So they shut electric off on 8/2. Called in morning of 8/3 and girl said they'd be at house to turn electric on between 3-11pm. Well my son called to find out when they'd be at house because it was already 3:30. The lady on phone said that the field tech cut power line to pole because we have dogs so it could take up to 5 business days. So then I call because that is unacceptable. The field tech could of came to front door to knock and tell us to put dogs inside. They did not have to cut the whole power line from pole. It's 100° in Amarillo, TX. This is the most ridiculous way to shut off a customer's power. Totally unsafe as well.

On 7/23/18, I was driving into work from Rogers, MN to St. Paul, MN and there was stop and go traffic as usual at 6:40 am. I was driving fine in my lane staying far enough behind the vehicle in front of me but not too far for safety. In the right lane next to me, an Xcel energy Tahoe pulled right in front of me and from my point of view almost hit my front end bumper and the back end bumper of the vehicle in front of him that he was passing, but did not, and then proceeded to merge back into the right lane after passing the vehicle. I will be making a formal complaint with the company about their employee aggressive driving habits. This happens way too much and can get someone seriously injured or killed on the highway.

Xcel is excellent at hounding customers with email marketing to sign up for various programs, but I guarentee, the URL's / technical back end that you're directed to will NEVER WORK. Links are always broken and when you call in to speak with the first level of Customer Support, they have no idea what you're talking about and will likely transfer you to the wrong department. If you want to save yourself hours of infuriating conversation, just unsubscribe from all Xcel marketing emails.

Yesterday, 7/15/2018, our power went off TWICE! This is a recurring theme in this zip (80128) and we are tired of it! I have lived in CO all my life and have NEVER had such unreliable service. What gives? Why cant you do something preemptive, instead of just being reactive and putting bandages on this problem. Is the power grid not sufficient for this area? Husband late to work again because the "fix' was completed when we re-set the alarms and went to bed. How many 'late again' excuses (boss, our power went out) do you think they are going to tolerate...(Yeah, and the dog ate your homework...). Honestly, FIX THE PROBLEM! You can review out outages for 7853 S. Independence Way, Littleton, CO 80128. Nice to be the monopoly with no real accountability, huh? FEED UP.

Hello I'm a customer at 885 dayton ave in St paul, mn. My block consistently has power outages and they do usually restore power within a couple of hours. But since this is happening 3-4 times a yr so approximately every 3-4 months perhaps there is a larger repair that needs to be addressed? Could you please figure out the root problem of our frequent power outages and address the issue? I've lived on this block almost 10 yrs and this has been a problem the entire time I've lived here. I've spoken to many of my neighbors on my block and they agree this is a problem. Thank you for your time and consideration to this matter. Jennifer Hotz

On Saturday June 16, a storm came and knocked over a neighbors tree and it snapped out line to our house. The line ripped the meter from the wall. It needed to be repaired. On Tuesday June 19th repairs were completed and the city inspector called in to have our line reconnected. I was told someone would be out that evening. We waited until 12: 00 am nobody showed up. Today June 20 called again at 9:00 in the morning. I was told someone would be out here today. Nobody came. My wife called the business line and a dispatchert old her they would be here before 6:00PM It is 11:44 PM and nobody is here. We have five children and pets. We have rented hotels and I am sleeping in my car tonight. I am beyond frustrated at Xcel for the run around and inconvenience to my family!

Excel processing department is discriminating against solar being installed on homes.

David Wynkoop is rude and does not give confidence to helping the project get done. Are they looking to be bribed ? or just just trying to get something ? Is excel realy the problem or the men with a big head ? hinting to help if things can be worked out ?

OK am I the only one who is having problems here with xcel ?

Xcel incorrectly assigned meters at my duplex. One year later I received a bill for $292 because of this mistake. My landlord called to get charges reduced/ dropped and was told someone would look into it. Upon calling Xcel lied and said no one had called and no notes had been sent (a complete lie). I am disappointed in their refusal to help fix their mistake. It was Xcel that read the meters and assigned them incorrectly. Had I known I was using that much energy I would have changed my usage. It is rediculous they refuse to help one bit, the customer service was terrible, and I can not wait to be done dealing with this company.