The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
www.offgamers.compayment made but item delayed tilled verification process completed

J

Offgamers requires a has a verification process after purchase is made. They will not deliver the product till the following documents are sent to them. 1) Scanned bill, 2) Scanned ID 3) Scanned letter stating the details of the purchase.

I find it unfair that they require the documents after purchase is made. Make the requirements for the documents before allowing ANY purchase to be made. I paid with paypal and the offgamers has been paid. Why deny me my product that I have paid for?

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • OffGamers Global's response · Mar 14, 2010

    Hi Jding,

    We're truly sorry for the inconveniences you've went through with our verification process.

    With internet fraud on the rise, these procedures are to ensure that the payment accounts/cards used belongs to the true owner, and that there is no unauthorized usage. Most of our verification procedures are a one-time only process and once your order is verified, you will not have to go through the same process for your subsequent orders.

    Money transfer via PayPal is instant, but we're unable to proceed with the order until verification is made. Payments are usually refunded within 24-48hours if there is failure to verify or if the order has been canceled upon request.

    You can also learn more about our verification guidelines here: http://bit.ly/4skCmS

Responses

  • Mi
    Mitsuhashi May 12, 2011

    Totally agree with jeepus83.
    I've had the same problem recently.

    DO NOT TRUST THESE GUYS AND DO NOT BELIEVE THEM WHEN THEY TRY TO COVER THEIR ###.

    1 Votes
  • Je
    jeepus83 Jun 15, 2010

    Don't ever give your ID information or anything like that online. It's easy to see that these guys are scammers and try to do identity theft, since that is the only reason where they need information like that. PayPal has already identified you, so there's no reason why they need that information. Never give or send any scanned ID's to scams such as this one.

    1 Votes

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