The complaint has been investigated and
resolved to the customer's satisfactionResolved www.offgamers.com — payment made but item delayed tilled verification process completed
The complaint has been investigated and
resolved to the customer's satisfaction
resolved to the customer's satisfaction
J
Jding
Offgamers requires a has a verification process after purchase is made. They will not deliver the product till the following documents are sent to them. 1) Scanned bill, 2) Scanned ID 3) Scanned letter stating the details of the purchase.
I find it unfair that they require the documents after purchase is made. Make the requirements for the documents before allowing ANY purchase to be made. I paid with paypal and the offgamers has been paid. Why deny me my product that I have paid for?
RESOLVED
The complaint has been investigated and resolved to the customer's satisfaction.
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Hi Jding,
We're truly sorry for the inconveniences you've went through with our verification process.
With internet fraud on the rise, these procedures are to ensure that the payment accounts/cards used belongs to the true owner, and that there is no unauthorized usage. Most of our verification procedures are a one-time only process and once your order is verified, you will not have to go through the same process for your subsequent orders.
Money transfer via PayPal is instant, but we're unable to proceed with the order until verification is made. Payments are usually refunded within 24-48hours if there is failure to verify or if the order has been canceled upon request.
You can also learn more about our verification guidelines here: http://bit.ly/4skCmS