CaratLane.com
Reviews and Complaints

Hi, I am trying to order earrings for my sister whose birthday is on 9 Feb. I have international card to pay as I don’t live in india. But I want delivery of gift in india.

Pease retrieve my conversation that happened via chat. I have ordered through CaratLane previously and the team members were very supportive last year. They even provided me the gateway to pay wire wise and I was able to pay via wise using my international credit card but right now when I had an interaction with somebody on the WhatsApp they said we are on holiday. We are shorthanded. I am extremely dissatisfied with the kind of customer service that was provided to me and on top of that making an excuse that we don’t have enough stuff I do need immediate attention on it as I want my gift to be delivered on 9 February 2024. My phone number is + one912-712-8188 so you can check the previous conversation on WhatsApp and please reach me out ASAP .

I have ordered a Evil eye necklace from Caratlane with Order no. U71EBCF9. I have received the product but I see there is difference in weight in certificate provided by Caratlane and Invoice. The product I got is of 1.981gm as mentioned in Certificate but in Invoice they charged me for 2.326gm. They have not refunded the difference of weight and charging me 2-3k Rupees extra.I tried to reach their customers care service 4-5 times and provided them proof as well but no response was received from their side. It may be small amount but it is about breaking customer trust especially in case of jewellery or gold purchase online. Please look into it and let me know how this can be brought to consumer courts attention.

Thanks

Hello,

I am Pooja Sathe. Today I ordered earrings for my sister in law’s birthday. I have ordered it from caratlane because for delivery they have mentioned that it will be delivered today itself so n between of 4PM to 9PM.

I was continuously contacting to assistant for delivery check. And everyone said that it will be delivered by today itself.by 8:30 PM i again tried to get details of delivery then i come to know that its not possible today.

My question is if you cant keep your promises then why you make it. Why are you making people fool.It was birthday gift. And because of caratlane it got spoiled.very shameful.

By early of day if you people said that its not possible to deliver it. I might have asked someone to collect it manually. Or best if tou have not promised from starting then i might have ordered something.now day is alomst finished. What should i do?

Very shameful act by caratlane…!we trust hou people and then you broke it like this

I recently bought a necklace from CaratLane and I have to say, I was pretty disappointed with my purchase. Although it arrived on time, the necklace was much smaller than I expected. In fact, it was three times smaller than the picture on their website! It looked like a necklace for a child, not an adult.

I tried to contact customer service to see if I could return it, but they told me that they don't offer refunds or returns for international customers. Since I'm not from India, they suggested that I bring it with me when I visit India. But seriously, who wants to spend money on a plane ticket just to return a $368 necklace? It would have been cheaper for me to just make my own necklace here!

I really think people should be careful when shopping on this website. It's a total rip off! The necklace is also very thin and tiny, which makes it even more disappointing. I wouldn't recommend buying anything from CaratLane unless you're prepared to be disappointed.

I recently had a very disappointing experience with CaratLane. I had placed an order for a Classic Metro Men's Ring with the stock number UR***-Y0000 on August 18, 2013. However, it has been over 60 days since I placed the order and I have yet to receive the ring. When I inquired about the status of my order, I was informed that the item had been mistakenly delivered to someone else.

This was meant to be a gift for my niece, and I was extremely disappointed that I had to disappoint her due to the mistake made by CaratLane. The customer service I received was very poor, and I was left feeling frustrated and let down.

As a result of this experience, I will not be purchasing any products from CaratLane in the future. I would also advise others to be cautious when considering purchasing from this company. It is important to receive good customer service and timely delivery of products, and unfortunately, CaratLane did not deliver on either of these fronts in my case.

Overall, I was very disappointed with my experience with CaratLane. It is important for companies to prioritize customer satisfaction and timely delivery of products, and unfortunately, CaratLane fell short in both of these areas. I hope that they will take steps to improve their customer service and delivery processes in the future.

I recently made a purchase on caratlane.com for my mother's 60th birthday. I was eagerly anticipating the delivery of the ring on August 28th, but unfortunately, it was postponed to September 2nd, and then again to September 4th. Finally, on September 5th, after ruining the entire birthday surprise, I received a call from CaratLane informing me that if the product was not delivered by today, I should cancel the order.

To make matters worse, their courier partner, delhivery.com, informed me that they would only deliver the product if they had a delivery boy available. I was extremely disappointed with the entire experience.

Mr. Ratan Tata, if you want to claim that CaratLane is India's best online jeweler, you need to fix these issues. With a team like this, you are definitely not the best. I hope that CaratLane takes steps to improve their delivery process and customer service, so that others do not have to go through the same experience as me.

I've bought a few things from caratlane.com, and while the products weren't always exactly like the pictures on the website, I still liked the unique designs they had. However, their customer service is pretty bad. They never respond to messages, and it feels like you're just left hanging. I've messaged them multiple times hoping for a response, but it's like they don't care. It's really disappointing that they're associated with Tanishq, because it reflects poorly on them. If they don't start taking their customers seriously, their business is going to suffer. I'm from the United States, and it's really hard to contact them except through WhatsApp. I wouldn't recommend this site to anyone from the US. I really regret buying anything from them at all.

I bought an 8 hoop from Carat Lane online in October 2018. The product was delivered on time, but unfortunately, the hoops were not opening and I couldn't wear them. I asked for an online refund, but Mr. Furqan convinced me to buy another product and promised that it would be picked up from my home. However, the refund process turned out to be a headache for me.

When the person came to pick up the product, I was at work and asked him to come at 10.30 AM the next day. He suggested that I keep my gold ornament with my neighbor, which I found to be a strange and unacceptable suggestion. When I complained to Carat Lane, Ms. Ruhi Safiya and the supervisor were not helpful at all. They roughly told me to have kept it with my neighbor and refused to budge from their stance.

I was disappointed with their customer service and their refusal to return and refund the product. It was a frustrating experience and I wouldn't recommend Carat Lane to anyone.

I gotta say, I ordered my engagement and wedding rings from CaratLane, and I was pretty stoked about it. I mean, their platinum couple bands looked so slick and stylish, and the whole process from ordering to delivery was smooth as butter. Plus, their customer service was top-notch. But let me tell you, I'm not too thrilled about the quality of these rings.

After wearing them for just a few months, my hubby and I started getting these itchy rashes on our fingers. Not cool, man. It's a real bummer that something that was supposed to be so special and meaningful to us is now just sitting in a box, collecting dust. We don't know what to do about it.

I mean, I get it, CaratLane. You're all about the designs and the customer service and all that jazz. But maybe you should pay a little more attention to the quality of your products, too. 'Cause let me tell you, if you keep churning out rings that give people rashes, you're gonna have some pretty unhappy customers on your hands.

Look, I'm not trying to be a downer here. I know you guys have a lot going for you. But if you really want to make a name for yourself in the jewelry game, you gotta step up your quality control game. 'Cause otherwise, folks like me who are counting on you to help us celebrate life's big moments with some bling are gonna end up feeling pretty let down.

I wanted to buy some diamonds and I thought Caratlane would be a good place to do it. The prices looked pretty good and they said the diamonds were GIA certified, which is supposed to be a good thing. I picked out some diamonds that were supposed to be "hearts and arrows", which is supposed to be even better than regular diamonds. But then I found out that GIA doesn't actually certify "hearts and arrows" diamonds. That seemed kind of weird to me, but they told me that the GIA certificate would still say "excellent", so I figured it was okay.

The diamonds I wanted to buy cost about AUD 3650, which is a lot of money. But I asked for a discount and they gave me 5% off, which was nice. When I tried to check out and buy the diamonds, though, I got a big surprise. They added almost AUD 1600 for tax and AUD 148 for shipping. That seemed really unfair to me, because they didn't tell me about the tax or shipping when I was picking out the diamonds. I don't think the Indian government would charge that much tax for an export, so I decided not to buy the diamonds after all.

I didn't like the way Caratlane did business. They seemed kind of sneaky and I didn't trust them anymore. Even if they had waived the tax, I still wouldn't have bought the diamonds from them. It was just too slippery for me.

I remember the day I ordered a pendant from CaratLane on the 4th of July 2017. I was so excited to gift it to my friend in Gurgaon on the 7th, as the website stated. However, it got delayed and I was left disappointed. I decided to follow up and got 3 different dates on 3 different follow-up calls from their customer care- 11th, 13th, and 14th, post delay on each of these dates. Today is the 14th of July and my gift has not been delivered yet. It is so embarrassing and disappointing to see such a terrible customer service.

I am never going to recommend or shop or gift from here again and neither should you. They have not had the courtesy to respond to Facebook messages, emails, and ensure call backs when they promised that they would do so. Terrible customer service, no respect for the time and money of the customer. It is sad to see such a popular name in online jewelry headed downhill.

I mean, seriously, what kind of service is this? I was promised a delivery date and it got delayed multiple times without any proper communication. It is so frustrating to keep following up and getting different dates every time. And to top it all off, they did not even have the decency to respond to my messages and emails.

I am so disappointed with CaratLane and their customer service. I would not recommend anyone to shop from here. It is a waste of time and money. I hope they improve their service and take their customers seriously.

I am writing to express my dissatisfaction with the return policy of Caratlane. On May 30, I ordered a bracelet from your website with order number O255CDE7-J. The product page stated that there was a 15-day money-back guarantee, with no mention of any restrictions. I received the bracelet on May 31 and immediately requested a return. I have not received any updates on the status of my return request.

I contacted customer service today to inquire about the status of my return. I was informed that I would only be eligible for a refund for the cost of the gold in the bracelet, as it is a personalized product. I am disappointed that this information was not made clear to me when I placed my order. I would not have ordered the bracelet if I had known that I would not be able to return it for a full refund.

I am requesting that you honor the 15-day money-back guarantee that was advertised on your website. I am also requesting that you waive the personalization fee, as I was not made aware of the restrictions on the return policy until after I had placed my order.

I look forward to hearing from you soon.

Thank you for your time and consideration.

Sincerely,

Nikhil

[protected]

Heart Blue Topaz Gemstone Ring

Stock No : JR00355-WGP2BT (Size: 19)

Metal Purity : 18 KT White Gold

Diamond Wt : 0.01 ct

Metal Wt : 1.947 gms

Order Number : YC56C592

Order Date : December 7, 2022

Payment Method : PayU,xCLusive Points

Discount (XCLUSIVE POINTS): Rs.250

Total Rs. 15,195

I paid Rs18132/ on 07/12/2022 for a Heart Blue Topaz Gemstone Ring from CaratLane. They are providing bill of 15195/ The difference amount of Rs 2937/ is still not refunded to my account. I have contacted many times through their help line. But the are telling refund has been completed from their end. But money is not reflecting in my bank statement. I had sent them my bank statement also.

I bought a bracelet one week ago, they said they would ship it within 2 days. But along with that, they provide no tracking information, nothing at all. I contacted them and was on hold for over 50 minutes. Not sure why they were soooooo busy.
Now I am exchanging emails with one of them and it is a very useless thing. Oh well, as far as I understand there will be no gift for my sister this Christmas.

Why do I think they are scammers? Well, because their products have nothing to do with what's presented on the site. Probably, they steal pictures.
I ordered two rings and got absolutely different ones. No, it was what I ordered, but it looked nothing like the photo on the website. It hardly can be called an expensive jewelry. I can buy the same at the nearest store for 5 dollars. It looks very cheap, I will never wear it. Money spent for nothing.

Unsatisfied with their support.
My order consisted only of one ring. Here are the details:
Order # : [protected]
Brand - Collection: Caratlane
Stock No JR00394-YGP900
Metal/Purity 18 Kt Yellow Gold
Approximate Metal Weight 2.05 gms
Size 12
Height 3.3 mm
Width 5.2 mm
I ordered it on 08/04/2017

My question: where is my ring? It's been more than a month. I ordered it as a present for my mom, she adores rings and it was her birthday yesterday. You really let me down.

Hi iam currently living in the United Kingdom. This year in the month of January I ordered a small gem product via Caratlane website. Before ordering I spoke to their agent via chat and got a confirmation of the final price given to me. The final price is inclusive of product cost + customs duty + shipping charges. After receiving the confirmation I ordered the product and received the same in good shape. It was delivered by FedEx. FedEx also handed me customs duty invoice that has not been paid by shipper. I was confused so I called FedEx, they confirmed that the shipment has been sent to UK without customs duty and I need to pay. I requested FedEx to send this confirmation via email. I then forwarded the email with Invoice attachments to Caratlane representative who gave me written confirmation. He responded via email apologising for the inconvenience and this will be handled by their team. I believed and continued with my life. But since then this issue has been going on, FedEx have handed the case to a Debt collection agency in the UK. The debt collection agency are doing their duty of calling me and asking for the payment of customs duty. It has been 06 months and the issue has not been resolved. Caratlane representative every time via email gives me a confirmation saying this would be resolved, but in no time I get a call or email from debt agency. I am tired of writing email last and answering Caratlane calls and hearing broken assurances. I can provide the order details and email communications between me and Caratlane for authenticity. Definitely it is not a pleasant experience for me and I am doubting the genuinity of the product.

I bought a pendant from www.caratlane.com online store and they promised I'll get it before Valentines day but it didn't arrived! When I contacted them they said that they need more time to deliver my order and when I ask about the exact delivery date they said they have no idea. What is going on? I think this company is trying to scam me or something. They don't want to cancel my order because it's against their rules. At least that was what heir rep told me. I told him that I want to see where it said that they can't cancel order and what a surprise - he didn't reply!
What a scam! Please avoid buying from this fraudulent seller!

I bought ring and earrings from the company www.caratlane.com. This company offered discounts for their productions, so the ring had 20% discount and the earrings was with 30% discount. The sum was rather large, but I thought that it was worth it to spend money for the jewellery. Both items arrived in nice boxes, but both of them were defective and small stones felt out and were lost. The company refused to comment on this problem.

I found so beautiful earnings on the website www.caratlane.com. The emerald earnings looked so cool that I bought them. But when they delivered the order, I opened the box and found out that earnings looked terrible and nothing alike as on the website. As well as it wasn’t emerald stones, it was glass. I was so disappointed that I wouldn’t advise this company to other people.